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Retention Agent with English and Dutch



English, Dutch
Code: TLJ
Sofia - Sofia City, Bulgaria

E&G Bulgaria is an international company with 6 branches all over the world. We are one of the fastest growing call centers with focus on sales, sales-advisory and telemarketing. With more than 300 employees all over the world, we can ensure a high-class customer service to our international partners and their customers in a business environment where people are put at the heart of the company and perceive each other more like a family than just colleagues.

Sharing the same values that success is our DNA, and always driven to achieve, we believe that only the sky is the limit! Our main goal is to ensure business and operational growth by attracting people with great talent and high potential in sales to join our journey to the top. We are both proud and excited to provide our employees with the amazing opportunity to excel their communication skills and capabilities, while building a sustainable career in the sales industry in long term perspective.

Now you have the amazing opportunity to join our team of winners and grow and develop with us on the position of:
Retention Agent with English and Dutch

Your role:
On the position of a Retention Agent, you will be the one who would be developing further the relationship between us, our clients and their customers. Your role would be to potentiate already established bonds in the most professional manner, ensuring exquisite quality of service and increase of the sales volumes.

• To upgrade and develop further customers’ potential in a professional and firm manner;
• To expand and generate business by using the potential of the provided contacts’ flow and internal databases at optimum level;
• To explore and analyse customers’ needs and apply a tailored approach for each individual case;
• To incorporate new and innovative selling techniques to ensure best possible results and increase of the sales volumes.

What do you need to be successful and join our team of winners?
• Excellent command of English and Dutch – both written and spoken;
• At least 1 year of a previous professional experienced in a sales-oriented and customer service environment;
• Great communication and interaction skills and competences;
• Willing to go that extra mile to ensure outstanding results;
• Flexible and dynamic and a natural multitasker with swift and agile mind;
• Performing best in a high-pressure and fast-paced environment.

Our outstanding offer:
• A great opportunity to become part of our international team;
• Competitive basic remuneration and attractive bonus scheme;
• Relocation package: a fly-in ticket covered by the company, free of charge accommodation and taxi vouchers to reach our office during the first month of employment, and assistance to find your future home in Sofia city that perfectly suits your needs;
• Social benefits package that includes additional health insurance, sport cards, discount cards, last but not least – free massages every week;
• Opportunities to grow and develop yourself and build a great career with us in long term;
• Opportunity to work in an A-class business building at a top location in Sofia downtown;
• We know how to celebrate success: Happy Friday every week with lots of music and entertaining activities!

Wondering what it feels like in our office? A social fiesta – friendly and positive international environment and regular social events. Not a single boring day!

Send your application now and embrace the opportunity to join one-of-a-kind company!

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