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Multilingual Helpline officer

Approach People Recruitment

Name: Approach People Recruitment

English, Dutch, Finnish, German, Italian, Mandarin, Norwegian, Spanish, Swedish, Thai, Turkish, Swiss German
Code: TG 2568
Dublin - Dublin Region, Ireland
excellent salary on offer

Key Responsibilities

Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Work within our rotating shift patterns – including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary

Experience Required

Experience in a customer focused role , in a an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and another EU Language

Behavioural Competencies
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

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