Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients
•Identifies the customer and understands the type of product owned and the support requested.
•He/She will provide a suitable answer to successfully handle the case. If necessary, the Customer Care Representative escalates the case to the Team Leader or Client, as per the agreed processes.
•In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
•Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
•Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;
•Validates customer service entitlements;
•Assumes responsibility and ownership for all relevant customer cases;
•Obtains accurate customer details and inputs and updates them accurately in the system;
•Manages internal relationships positively;
•Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;
•Use and improve Knowledge Bases through feedback;
•Ensures through team work that all Service Level Agreements (SLAs) are met consistently.
• High School/GED
• Computer and Keyboard Skills
• Good analytical skills and technical knowledge
• Excellent customer handling skills
• Experience in a multinational environment would be appreciated
• Fluency in written and spoken Dutch & English
• Working level of English
Why to work for Concentrix ?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
•A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Life insurance
•Annual reward and recognition events
•Team and Concentrix events