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Airline Reservation Specialist fluent in German and English (phone/ email/ social media)

Sutherland Global Services

Name: Sutherland Global Services

English, German
Code: DE_F
Sofia - Sofia City, Bulgaria
Excellent + rellocation bonus

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support proven to be on world class level. Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas and the newest site in Varna.

Description of the Role

If you want to work for one of the biggest and well known European airline companies.

If you have the motivation, relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the open position.


•You will be responsible for providing an excellent customer care service to the clients of the airline company – via phone, email and social media;
•You will assist customers with reservations, flight changes in a polite and professional manner;
•You will provide information about flight details, destinations, cost and fees, etc.
Here is what you need:
•You should be fluent in German and English;
•Previous experience in a travel agency, airline reservations or similar role will be considered as an advantage;
•Good communication and organization skills;
•You should be self-motivated and result oriented.

Life @ Sutherland:

•We offer competitive salary;
•Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
•Attractive retention bonus scheme;
•Rewards and recognition programs;
•Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
•Structured working environment;
•Career opportunities;
•Great office location.

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

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