Top Language Jobs

Logistics Manager - Dutch - Amersfoort

Title: Logistics Manager - Dutch - Amersfoort
Salary: Negotiable
Location: The Netherlands, Utrecht, Utrecht
Languages: English, Dutch
Posted: 27th Apr 2012

The Logistics Manager is responsible for all supply chain related functions for company's operations. The Logistics Manager reports to the European Director of Logistics. Main Tasks

* Hands on supervise, coordinate, and manage the daily warehouse activities for a continuously expanding distribution center, with the ability to make decisions based on daily requirements and act in a fast paced environment.
* Facilitate all incoming freight from our manufacturing facilities; overseeing the receiving process - daily air freight and weekly ocean container shipments
* Manage warehouse locations in coordination with area supervisor for bulk and picking racks - FIFO
* Oversee all daily shipping activities with foresight to handle rapid growth
* Supervise freight quotations for our sales team
* Negotiate forwarder contracts for best rates and service
* Organize, develop and implement best work flows for maximum departmental efficiency and cost savings
* Training and motivation for staff
* Provide monthly detail reports on all logistics metrics
* Performs duties as required

Requirements

* Five years or more direct related working experience is required.
* Candidate must be familiar with ERP based systems.
* Knowledge and experience in freight forwarder internet based software (UPS, TNT, FedEx, etc…). Knowledge and expertise of local, EU, and non-EU regulations as they apply to inbound and outbound logistics are mandatory.
* Proven ability to supervise personnel (3 direct and 20+ indirect) with excellent verbal/written communication skills required.
* Candidate must be fluent in English and Dutch both written and oral.
* Good computer skills, Excel, Word, PowerPoint, etc.

Inside Sales Reps

Title: Inside Sales Reps
Salary: €28000 - €60000 per annum
Location: Ireland, South-West, Cork
Languages: Dutch, French, German
Posted: 14th May 2012

Office based sales executives who work with existing and prospective clients,generates quotes and closes business through strong customer service and telephone based relationship building. Works on lead generation to grow existing and new business.
We are currently recruiting for English speakers with one of the following languages:

- DUTCH, GERMAN, FRENCH, FLEMISH

Key Responsibilities

* Responsibility for lead generation by actively prospecting potential clients on an inbound and outbound basis
* Be the primary focus in maintaining database lists of clients and prospects organized along agreed parameters.
* Conduct regular mail and email marketing promotions. Develop and gain agreement on content and timing.
* Develop target lists of high potential prospects and secure introductory meetings.
* You will respond to any incoming enquiries and provide full quotations for various product types working alongside the Managing Director
* General responsibility for conversion of all leads/quotes into business.
* Excellent customer service skills, willing to go the extra mile for your clients
* Ability to problem solve and handle issue resolution
* You will work to sales targets for new and existing clients
* You will be dealing with suppliers and internal departments to investigate availability of products, lead times and pricing in order to prepare accurate quotations
* Problem solving and resolving issues with deliveries, orders and supplies when necessary.
* All administration duties relating to the sales process

Key Skills:

* Previous experience in lead generation, or sales is required
* You must have very strong organisational skills and be able to multi-task
* Educated to at least Irish Leaving Cert Standard
* Absolute fluency in English is essential
* A friendly and outgoing personality with a 'can-do' attitude
* A 'no 9-5' mentality willing to go the extra mile for the customer and the team
* Excellent customer service skills essential

Dutch Technical Support Representatives

Title: Dutch Technical Support Representatives
Salary: To be discussed
Location: Germany, Berlin
Languages: English, Dutch
Posted: 19th May 2012

My client is currently recruiting for Dutch Technical Support Representatives to be based in Berlin.

RESPONSIBILITIES:

Calls and emails for client, handling and logging in English on dedicated systems
Written follow up to telephone calls on an ad hoc basis as required by customers
Troubleshooting with a technical aptitude and hand-holding through usability queries
Objection & complaint handling � with second line agents for back up & escalation if required
Answer pre sale queries about products and technology
Continually learn and take on new information on products and policies and procedures
Be a Brand Advocate for the product by demonstrating excellent customer service, looking for opportunities to own issues, identify sales leads and retain customers
Escalation handling and prevention
Log necessary information so the second line can quickly review and handle escalations
Achieve targets based on call handling quality and defined KPIs
Negotiate with customers and provide tailored solutions and guidance
Capture voice of customer feedback
Provide suggestions on how to improve first contact resolution
Ensure that customer feedback via NPS & First Call Resolution are achieved through the agreed targets.

Required Skills:

Excellent language skills including a high standard of English as all systems & process are in English.
Can interpret information picking out relevant and important detail. Can qualify statements and explanations
Communication � is clear, concise, logical and positive. Is amiable, confident and competent. Engages the customer and gains their confidence, conversing naturally and sincerely with empathy but without appearing scripted or contrived
Excellent comprehension and listening skills, utilising initiative to determine relevant course of action
Can neutralise objections using verbal skills, in depth understanding of client policy & procedures, negotiation, reasoning, persuasion, assertiveness and clear and accurate explanation whilst polite and professional.
Cultural adaptive mindset to understand the local customers and how they communicate. Able to recognise and adapt their style accordingly
Advanced questioning skills. Knows what to ask and when to ask it. Uses initiative to guide customer contact to the relevant and appropriate resolution.
Have the ability to provide consistent, positive customer service
Identifies customer needs, manages expectations, and defines appropriate next steps in a logical and efficient manner.
Ability to work as part of a team in a flexible and busy call-centre environment where contacts and performance will be monitored and target-bound.
Ability to navigation multiple systems to identify answers and relay information to customers
Ability to recognise a sales opportunity and to promote the client brand, product features and benefits and client associated services/promotions.
Can interpret and apply a comprehensive set of policies and procedures appropriately
High standards of morals and ethics, being a team player, personal time keeping and flexible to changing work tasks, processes and products
Ability to follow up calls by letter or email in a professional manner if required by customers