Top Language Jobs

Italian Speaking Corporate Customer Service Administrator

Title: Italian Speaking Corporate Customer Service Administrator
Salary: �25,000-�35,000
Location: Ireland, Mid-East, Meath, Dublin/Meath
Languages: French, Italian, Spanish
Posted: 22nd May 2012

Our people, and the talent and enthusiasm they display is critical to the continued expansion of our business."
Paul Gillett CEO

Generali PanEurope, a specialist arm of the global insurer the Generali Group, offers flexible and sophisticated wealth protection and employee benefit solutions principally in Europe but also on a global basis. It operates in the EU on a Freedom of Services basis and is authorised by the Central Bank of Ireland.

The company has expanded rapidly in recent years, has its own S&P rating and has ambitious plans for the future. Employing talented and passionate people will be a key component to delivering future success.
Superbly located on the Dublin side of Navan, just off the N3 and less than an hour from Dublin. We currently employ over 80 people across a range of functions allowing us to offer convenient and efficient sales, marketing, IT and customer support to all our clients, wherever they may be.

Our ambition is to create an organisation that is at the leading edge of today's finance industry and which is respected by its clients. For this to happen, our objective is to be recognised as a great place to work where people are challenged, developed and rewarded for their efforts.

Job Purpose:
� The main focus of this role is to provide high quality customer service and technical support to GPE Italian Private Wealth Portfolio clients and business partners
� The role will support the Italian sales team and the Italian Product Technical Specialist in the development, sale and servicing of Private Wealth products in the Italian market.
� To administer New Business Proposals to ensure that, at all times, the speed and quality of new business processing matches or exceeds the agreed service standards.
� To maintain pipeline reports, management information systems and performance indicators on a regular basis.
� To develop and maintain effective working relationships with own team and other GPE teams to ensure the smooth running of day to day tasks and business.
� To develop and maintain effective working relationships with the Sales team and banking partners focusing on excellent customer service with a view to strengthening customer relationships.
� To ensure that operational procedures are updated and maintained.
� To ensure that GPE corporate company standards are adhered to at all times.
� The role holder will work closely with colleagues focused on a similar role servicing other GPE markets and will be expected to provide appropriate cover.

Required / Desirable Qualifications and Experience:
� Ideally educated to degree level
� Fluent in English and Italian
� Additional languages, i.e. Spanish or French, would be an advantage
� PC literate, Word and Excel
� Good communication skills
� 2-3 years customer services experience ideally in the financial services sector
� An appreciation of the issues associated with the servicing of business partners and the needs of high net worth clients

Multilingual Customer Service Representative

Title: Multilingual Customer Service Representative
Salary: Excellent
Location: Ireland, Midland, Westmeath
Languages: French, Italian, Spanish
Posted: 21st May 2012

Key Abilities:

* A person who can multi-task and learn new processes quickly.
* A person who can work well in a group as well as on their own.
* Fluency in at least one European language (French, Italian or Spanish). Italian is preferable.
* Excellent computer skills including Word and Excel.
* Experience in a customer service environment would be advantageous.

Roles & Responsibilities

* Responsible for after-sales service, technical and product topics and general company related enquiries

* Respond to customer queries and information requests in a timely and professional manner

* Process information and deal with follow-up queries on returns, and complaints

* Provide feedback to and generate reports for the Customer Service Team Lead as required

* Ensure that the Oakley brand and image is communicated in a positive and consistent manner to all customers, both external and internal

Customer Support Specialist � Multiple languages

Title: Customer Support Specialist � Multiple languages
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: Italian, Spanish, Czech
Posted: 30th Apr 2012

With League of Legends, one of the most played and critically acclaimed PC games today, Riot Games is a leading innovator in its mission to be the most player-focused game company in the world. At Riot you will work among the most gifted and passionate people in the industry as we hire only the most talented and collaborative people in their discipline. We believe the core reason for Riot's success is people and we are committed to helping employees grow their abilities and careers, as we all continually focus on improvement. We are serious professionals who don't take ourselves too seriously. Named a Top 30 Developer by Game Developer Magazine, Riot Games is aggressively expanding, growing the company five-fold over the past two years, and still continuing the search for top talent.
Riot Games is building a world class team of service professionals, dedicated in pushing the boundaries of service excellence in the gaming industry. Our Player Support Team is composed of specialists who are passionate in assisting our players, possess strong analytical abilities and show dedication to their duties. As a Specialist, you will demonstrate professionalism in your interactions with colleagues, partners and players. You have experience working within a customer support environment and have a strong desire to provide our players with excellent support. Among your many attributes, you are a skilled problem-solver, highly organized and communicate efficiently through multiple mediums. You learn quickly and have been proven to be self-motivated with minimal supervision.
Responsibilities:
� Investigate and resolve Player inquiries in a quick and professional manner through a ticket-based support system
� Communicate with Players through the following gateways: Support Ticket, email and other channels
� Investigate and determine creative methods that will improve the overall player experience
� Participate in the innovation of service methods in our Player Support group
� Perform and complete team related projects with minimal supervision
Requirements:
� 1+ year working within a customer facing environment
� High integrity, with a focus on accountability
� Solid understanding of League of Legends � Summoner level 30 preferred
� Excellent understanding Microsoft Office applications, emphasis on Excel
� Strong critical thinking and sound judgment
� Ability to communicate fluently in both spoken and written English and one of the following languages:
o Czech
o Italian
o Spanish
� Results focused and comfortable with demonstrating consistent success through data driven reporting
� An eager contributor, open to all ideas and eager to share your own new suggestions on how we can constantly improve
� A great team player who contributes and values the contributions of others

Legal Assistant, Online Product Support (Multiple Languages) - EU Headquarters

Title: Legal Assistant, Online Product Support (Multiple Languages) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Spanish
Posted: 23rd May 2012

Legal Assistant, Online Product Support (Multiple Languages) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
This role is available in German or Spanish.
The area: Legal
20th century laws don't always solve 21st century problems, and Google Legal crafts innovative approaches for tackling some of the toughest legal challenges of the information age. Whether you're a patent attorney, an intellectual property expert or an engineer headed to law school, Google Legal lets you tackle unanswered legal quandaries and create new precedents. Our innovative services raise challenging questions that demand creative and practical answers. We provide those answers by working at the crossroads of the law and new technology, helping Google build innovative and important products for users around the world.
The role: Legal Assistant, Online Product Support
Google's legal department is at the center of an information law revolution, and you're at its core. As a Legal Assistant, you are a driving force behind the success of your Legal team, ready to roll up your sleeves to create and improve processes, maintain records, conduct legal research and coordinate communications across the team. As you closely support your team, you may find yourself working with multiple groups within the Legal Department, internal clients across Google, and external parties. You're an independent thinker who isn't afraid to ask questions, and you're organized in a way that never overlooks the details.
Responsibilities:

* Process removal request letters efficiently and accurately.
* Respond to internal and external customer inquiries in person, by email and by phone.
* Facilitate communication of process and policy to internal and external customers.
* Create documentation for existing and new policies and procedures.
* Run training sessions and give presentations to product support teams.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Exceptional written communication skills, including strong spelling and grammar.
* Excellent analytical skills, with a strong ability to review and organize numerous documents in complex legal matters.
* Hard working, well-organized and detail-oriented.
* Able to manage numerous projects simultaneously under deadline pressure.
* Ability and willingness to take initiative to address problems and make continuous process improvements.
* Ability to review or be exposed to offensive content as part of our removal process.

Select primary language
German
Spanish
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CV/resume format: PDF (preferred), HTML, Word

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers.
* Scripting or programming skills.
* Fluency, written and spoken in English and the chosen language.

Select primary language
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Bilingual Speaking Fraud Analysts

Title: Bilingual Speaking Fraud Analysts
Salary: Competitive
Location: Ireland, South-West, Cork
Languages: Dutch, French, German, Italian, Portuguese, Spanish
Posted: 21st May 2012

Overview

The WW Apple Store Sales and Service team is seeking 2 new E-Commerce Specialists to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire � and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the AppleStore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease.

Fluent in English plus one of the following languages: German, Italian, French, Dutch, Portuguese or Spanish (both verbal and written) is an essential requirement for this role. Fluency in a third language, would be an advantage for this role.

Responsibilities

� Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing.
� Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries.
� Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
� Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

Skills & Experience

� Qualification in Business/Finance a distinct advantage
� Strong communication skills, team player, customer focused and maintain a professional attitude
� Relevant/similar experience and fluency in at least one foreign language is a distinct advantage
� Ability to work in an information sensitive environment
� Team player and ability to work in a changing challenging environment.
� Excellent telephone manner, interpersonal and communication skills
� Highly motivated and organized with the ability to work to tight deadlines.
� Ability to use discretion and work on own initiative
� Very good accuracy and attention to detail
� As this job is direct relation to order volume flexibility is required and will involve weekend work.
� Knowledge of SAP and MS Excel

SMB Sales Associate (Multiple Languages Available) - EU Headquarters

Title: SMB Sales Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

SMB Sales Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages: Dutch/French (Benelux), French, and German.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Sales Associate (Multiple Languages Available)
Actively help grow customer business as a sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:

* Manage a varied portfolio of clients at scale.
* Effectively promote and upsell Google products and solutions (Search, Display, YouTube, Mobile, etc.).
* Approach prospects with tailored presentations, industry data to set campaign targets aligned with account management team.
* Maintain a current understanding of the online advertising landscape in your market.
* Prospect new potential advertisers via various strategic initiatives such as cross departmental collaboration with marketing, networking, trade shows and online research. Develop solid sales pitch strategies that optimize the market potential.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Previous sales support or market research experience or internships.
* Sophisticated understanding of online advertising and the digital economy.
* Experience in online sales, business-development and digital advertising sales/marketing.
* Demonstrated ability to engage professionally with customers.
* Self-starter, self-motivated, capable of seeking additional selling opportunities.
* Native level language skills in the language you will be supporting. Fluency in English.

Select primary language
Benelux
French
German
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CV/resume format: PDF (preferred), HTML, Word

Quality Support Specialist - French, Spanish or German speaking

Title: Quality Support Specialist - French, Spanish or German speaking
Salary: Not disclosed
Location: Ireland, Border, Dundalk
Languages: French, German, Spanish
Posted: 18th May 2012

Description:

Responsible for analyzing/evaluating representative phone calls and auditing processes for Collections Departments to ensure adherence to PayPal policies and procedures and European regulations.

Supports management team by providing feedback for representatives while focusing on the customer experience, departmental consistency and performance metrics.

Active participation in call calibration sessions with Contact Center Management staff.

Identify and implement process improvements as needed.

Provides trend reports as required.

Assists Management and Training in defining and maintaining consistent policies and procedures.

Perform other related duties as required.

Applicant should possess excellent analytical ability as it relates to the quantitative analysis of operational processes.

Strong written and verbal communication skills.

Strong presentation skills.

Ability and willingness to quickly learn multiple aspects of the business.

Must enjoy working in a collaborative manner with other team members.

Should possess excellent time management skills and ability to consistently meet goals and deadlines.

Self-starter and creative thinker.

Ability to adapt to change.

Impeccable schedule adherence history.

Good conflict management skills and hold information in strict confidence.

In depth knowledge of MS Access and Excel preferred.

Prior Quality Analyst experience in a call center a plus.

Prior experience providing feedback in a supervisory role a plus.

Familiarity with call center operations.

Benefits

Medical insurance (VHI)

Life Insurance & Disability Insurance

Pension (contributory)

25 days holiday

Sabbatical after 5 years

Subsidised canteen and coffee dock.

Very active Sports & Social Club

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Senior Technical Team Manager - New Start Up!

Title: Senior Technical Team Manager - New Start Up!
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French, German, Italian, Spanish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work as a team manager on a new start-up. The first of their kind, these positions are new, exciting and innovative. Part of a global brand � leaders in Ad Management,you will be a member of the start-up team with fantastic potential to develop your career as the team size grows. You will play a key part of the recruitment team, to help source and position the new teams.

You will actively manage, lead, motivate and develop teams of B2B technical and customer campaign management specialists. Your team will be providing technical email and phone support to European customers for Rich Media campaigns. A technical role your focus will be on planning, coaching, prioritising, managing performance, allocation of work and leading the team to achieve SLA�s and KPI�s. You will be involved in developing systems, processes and team members to achieve superior levels of service enhancing the client relationship. Both you and your team will have the ability to absorb complex technical concepts and communicate them to a non-technical environment.

Key Responsibilities:
- Reporting on a daily basis to the Operations Manager, you will actively manage the team (floor-walking, observing, coaching, performance team meetings, delegating, planning, monitoring).
- Manage the on-going day-to-day activities within the team by providing assistance; technical support, guidance and advice on how to resolve technical issues and help launch campaigns in order to ensure that client service level agreements are being met.
- Liaising with HR, you will manage all areas of Human Resources for your team to include staffing, performance management, promotions etc. You will ensure that employee attendance; absence and working hours for the team are logged accurately.
- Identify and effectively manage areas of concern and underachievement. Adopt an objective and discrete approach to reach an effective solution whilst maintaining discipline and morale.
- Manage the collective and individual performance of the team by monitoring, providing technical support, and advice. .
- Implement and maintain departmental processes to meet customer demands and to improve the quality of service provided. Ensure that team members are fully briefed on new information within agreed time scales.
- Understand the requirements of the Customer base in order to communicate and provide advice and assistance, as well as technical support to team members on new services, ongoing issues and build successful customer relationships.

Requirements:
- Excellent IT skills and a passion for technology. You must have Coding experience in HTML5, JavaScript and Flash AS2 & AS3
- Ability to code, investigate and trouble-shoot in Flash AS3 and AS2 is a necessary requirement for this role.
- An ability to produce creative template based flash content from supplied assets is desired; you will ideally have worked within Advertising/marketing or media.
- Knowledge of online advertising and digital technology preferred
- Ability to provide Rich Media support for building internal tools to scale the business
- Experience of Working closely with Media Campaigns managers to trouble shoot and launch media campaigns.
- Proven leadership skills with the ability to lead, motivate and develop a team of technical specialists.
- Excellent team player you will have proven experience at working within large and small groups with a direct line reporting structure to Management.
- Previous people management experience preferably within a Contact Centre to include recruitment, retention and absence management.
- Excellent coaching and mentoring skills is a must for this position. You will have the ability to facilitate the personal and professional development of your team by giving them constructive feedback. You will also challenge and support the development of your team and that of your colleagues.
- Excellent communication and influencing skills with the ability to plan, prioritise and allocate work to achieve and exceed agreed SLA�s.
- Strong problem solving skills with the ability to quickly identify key issues and provide effective solutions.
- Proven ability to develop systems, process and teams to achieve superior levels of service to enhance the client relationship
- Previous working knowledge of statistical analysis
- Passion and drive for learning and development to include self-development.
- Fluency in English (both written and verbal) + a second language is a desirable. Either French/Italian/German or Spanish.

Spanish Web Designers / Developers

Title: Spanish Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Spanish Speaking Rich Media Technical Services

Title: Spanish Speaking Rich Media Technical Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:
� Provide technical email and phone support to European customers for Rich Media Campaigns
� Produce creative template based Flash content from supplied assets
� QA and convert assets to meet clients serving specifications
� Provide Rich Media support for building internal tools to scale the business
� Create and build templates for local markets
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Work closely with campaign managers to trouble-shoot and launch a rich media campaign

Requirements:
� Experience in coding in HTML5, JavaScript and XML
� Ability to learn new programming and/or coding languages quickly and easily
� Knowledge of online advertising and digital technologies preferred
� Advanced knowledge of Flash � 2+years of Flash AS2 and AS3 experience
� Ability to code, investigate and troubleshoot in Flash AS2 and AS3
� Good knowledge of ActionScript, XML, and JavaScript
� Knowledge in HTML5 preferred
� Experience in quick turnaround support environment
� Proven ability to balance multiple priorities and strong attention to detail
� Must be fluent in English (oral and written) as well as the second European language

Spanish Speaking At-Home Chat Representative

Title: Spanish Speaking At-Home Chat Representative
Salary: Competitive
Location: Ireland, Dublin Region, Dublin, or Leinster
Languages: English, Spanish
Posted: 30th Apr 2012

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire � and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU!

The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.

At-Home Chat Representatives will:

� Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
� Be passionate about Apple products and it�s unique company culture;
� Demonstrate Apple products and accessories to customers through Chat;
� Provide consultative lifestyle solutions to customers based on their needs;
� Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
� Can translate �techno-speak� in to non-tech speak and communicate this through a Chat Platform.

Desired Qualities, Behaviors, and Skills:

� Self-starter;
� Ability to work and make decisions with minimal supervision;
� Proficient typing skills;
� Comfortable working with ambiguity;
� Strong organizational skills;
� Team player;
� Experience with a PC as well as a Mac;
� Able to troubleshoot basic issues related to home-office.

Is being an At-Home Chat Representative a great fit for you? Consider the following questions:

1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)

Education and Experience:

� Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
� �Gets� technology and ideally have hands-on knowledge of Apple products, applications and services;
� Professional verbal and written communication skills;
� Fluency in Spanish and English.

Account Manager (Spanish), Online Partnerships Group - EU Headquarters

Title: Account Manager (Spanish), Online Partnerships Group - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Spanish
Posted: 23rd May 2012

Account Manager (Spanish), Online Partnerships Group - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

Apply Now

This position is based in our EU Headquarters in Dublin, Ireland.
The area: Partnerships
There's always more information out there, and our Partnerships team works to get it. We develop relationships with a range of organizations, from content providers to publishers, and find ways for them to reach their audiences and manage their digital businesses. We find great content for our products, and we also work with partner sites to syndicate our own Google products. From negotiating agreements to solving technical problems for partners, we're in pursuit of gathering the world's information.
The role: Account Manager (Spanish), Online Partnerships Group
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
As an Account Strategist on the Online Partnerships Group team, you build sales and marketing skills by helping us serve our worldwide user base. You work with small- and medium-sized web publishers to grow their online advertising business with Google. We promote thoughtful risk-taking to develop the next generation of sales solutions for our growing publisher network.
Responsibilities:

* Manage trusted relationships with clients and develop a thorough understanding of their business challenges
* Leverage on this strategic partnership to add value to our publishers' business and hence grow their accounts.
* Think of creative ways to improve our relationships with our clients and grow client revenue.
* Persuade clients of the wider strategic opportunities in relation to AdSense and Google.
* Improve clients' Online business performance and revenue generation.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* BA/BS degree in business or marketing.
* Relevant experience of consultative sales and account management.
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.
* Self-starter, self-motivated, and capable of seeking additional selling opportunities.
* Fluency in written and spoken Spanish as well as fluency in written and
spoken English.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Spanish Speaking Rich Media Campaign Services

Title: Spanish Speaking Rich Media Campaign Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

� Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Spanish Technical Customer Support

Title: Spanish Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Spanish speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Spanish is essential! All Training is conducted through English!

Spanish Speaking AdExchange Customer Support

Title: Spanish Speaking AdExchange Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:

� Drive growth to the Ad Exchange business through creation of brand safe �packs� for use buy Ad Ex buyer networks
� Reviewing AdExchange for both policy and technical adherence, including evaluation of 3rd and 4th party re-directs for both static and real-time bidding.
� Provide Publisher specific service for offline activities such as Creative review, and adjustments of settings
� Learn to troubleshoot customer issues for Tier 3+ (for US, Europe, JAPAC)
� Review inclusion of new sites onto the AdExchange network

Requirements:
� Knowledge of HTML, JavaScript, SQL or prior experience troubleshooting technical issues.
� Knowledge of Flash, Basic XML and JavaScript concepts a plus.
� Knowledge of Rich Media a plus
� At least 2 years experience in online ad industry, including proven ability to understand complexities of display ad serving architecture
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience effectively
� Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic matrix environment and able to manage competing priorities.
� Highly motivated individual with a proven ability to drive projects to a successful and timely conclusion
� Familiarity with the ad serving industry, ad exchanges and networks is a plus.
� Must be fluent in English (oral and written) as well as the second European language

Multi-lingual Technical Customer Support � Russian / German / Swedish / Norwegian

Title: Multi-lingual Technical Customer Support � Russian / German / Swedish / Norwegian
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch, French, German, Italian, Norwegian, Russian, Spanish, Swedish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit full-time technical customer support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Typical Candidate Profile:

A graduate from either a business studies/I.T or technical related discipline. Possess excellent customer service skills, great attention to detail and be very comfortable and interested in the latest technology. This can be either mobile telephone technology/gaming/internet/web design. Fluent in English both verbal and written as all training and internal communication is through English. Will consider candidates who may not have a relevant qualification but have worked within a customer services environment and have a genuine aptitude/interest in I.T.

Training:

All successful candidates will complete 4 weeks intensive training to cover all aspects of product knowledge, systems, procedures, protocols and communication skills. After 4 weeks all trainees move into graduation bay where they are closely monitored and supported in their role for a further 2 months.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and with minimum escalations to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English is essential + fluency in either Russian/German/Swedish/Norwegian. (Additional languages also needed � French/Spanish/Italian/Dutch.

Customer Service Representative (Multilingual)

Title: Customer Service Representative (Multilingual)
Salary: From �24,000 + Excellent Benefits
Location: Ireland, Dublin Region, Dublin
Languages: Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Flemish, Czech, Hungarian, Polish, Slovak, Swiss German
Posted: 9th May 2012

Are you Covidien?

More than 42,000 employees worldwide are proud to serve as the driving force behind our growth, innovation and passion for lifesaving work. A leading provider of medical devices, supplies and pharmaceuticals, Covidien ensures that doctors and nurses have the products and solutions they need to create better patient outcomes every day.

At Covidien, we have the opportunity to make a difference in the work lives of medical professionals around the world. Your individual talents and skills enable the team you work with, the group you support or the customers you serve to realize the full benefits of the healthcare products we make. Our commitment to you is to provide a positive environment with the tools you need for success.

Customer Service Centre

Covidien Services Europe Ltd, based in Cherrywood Business Park (close to the M50 & N11, Brides Glen Luas stop) is the EMEA shared service centre for all customer transactions. It is a multi-national centre covering 16 markets with 21 different nationalities. Customer orders are received by phone, fax or email with over 6,000 orders received and processed on a daily basis with a weekly order value of $37 million.

For our Customer Services Centre of Excellence we are constantly looking for talented individuals with the following language skills for future opportunities:

Czech, Danish, Dutch/Flemish, Finnish, French, German, Italian, Polish, Portuguese, Slovak, Spanish, Swedish, Swiss German, Norwegian with a potential need for further languages due to the company's growth.

Customer Service Representative - Position Summary

Join Covidien as a Customer Service Representative and you'll use your problem-solving abilities and excellent communication skills to guarantee quality service to customers around the globe. Working from our recently established European Services Centre in Dublin, you'll manage queries and orders for a variety of international customers. In return, we'll provide great training and development opportunities, as well as an excellent benefits package. It's a unique opportunity to be part of a rapidly growing and multicultural centre and make sure that life-saving medical supplies get where they're needed most.

Principle accountabilities:

- Efficiently managing customer queries and orders
- Communicating effectively with customers
- Processing orders to high standards of quality
- Contributing to process improvements whenever possible

Skills & Qualifications:

- Fluency in European languages
- Customer service experience (contact centre/call centre environment strongly preferred)
- A Leaving Certificate (or equivalent)

Other skills:

- English language skills to business standard
- Strong communication and time management skills
- Excellent customer focus and drive for results

Covidien is an equal opportunities employer and welcomes applications from all sections of the community.

Associate, YouTube Consumer and Commerce Operations - Spanish/German - Dublin

Title: Associate, YouTube Consumer and Commerce Operations - Spanish/German - Dublin
Salary: Excellent
Location: Ireland
Languages: Spanish
Posted: 23rd May 2012

Associate, YouTube Consumer and Commerce Operations - Spanish/German - Dublin

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

Apply Now
This position is based in Dublin, Ireland.
The area: YouTube and Video
The first video posted on YouTube was a 19-second clip called "Me at the Zoo."Â� Today, more than 48 hours of video are uploaded every minute. The YouTube and Video team helps budding filmmakers and musicians build careers, creates products like Google TV and YouTube Live and runs collaborative projects like Life in a Day and the YouTube Symphony Orchestra. We are leading a change in how we entertain, inform and share with one another, whether through cat videos or footage of a revolution in progress.
The role: Associate, YouTube Consumer and Commerce Operations
YouTube's growing user base provides unique challenges and new responsibilities everyday. Fast-paced, dynamic and proactive, the Content and User Operations team serves YouTube's advertisers, publishers and users around the world. Like a diligent detective, your responsibilities are to uncover and understand common issues facing these groups, and then work with the right teams to tackle the problem. Whether surfacing issues to our technical teams or recommending improvements to the team's processes and tools, you enhance the user experience on YouTube while helping increase our loyal user base over time.
As a YouTube Associate, you will be part of a new team that will be supporting EMEA users as well as helping launch new product offerings, such as YouTube Movies. You will be key in helping YouTube focus on EMEA users by providing both scaled and high touch support, while constantly driving improvements to the user experience. YouTube is a fast moving product and you?ll be part of a team that can be the voice of the product to our users and the voice of the users back to internal stakeholders. You will also use your analytical skills and strategic perspective to recommend solutions that will help shape our products, improve user satisfaction and their engagement with our products. As an Associate, you will work closely with San Bruno Team, Vendor Operations, Product Managers and Engineering Leads as serve as the central point of contact for other departments. You will also be responsible for creating user-facing documentation and content to educate users about our product, and interacting with users and power users in YouTube?s help forum.
Responsibilities:

* Become a YouTube expert in the Spanish or German market
* Effectively represent both the team and the user on a regular basis to internal stakeholders
* Partner with Product and Engineering leadership; drive issues to resolution using data and analyze/monitor key metrics
* Coordinate team work flows around troubleshooting customer problems and preparing for new launches, including the generation of any required user-facing documentation or content.
* Scale our user support model by identifying and driving implementation of automated solutions

Minimum Qualifications:

* BA/BS or equivalent. In lieu of education, relevant skills or equivalent experience.

Preferred Qualifications:

* Excellent communication skills (written and verbal), native fluency in German or Spanish
* Self-starter with ability to work independently and on multiple initiatives at the same time; excellent project manager
* Technical experience a plus (e.g., solid understanding of product development flow, experience as a Product Manager, ability to translate technical concepts into non-technical terms)
* Ability to work effectively cross-functionally with proven track record of driving results

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Online Media Associate Intern (Multiple Languages Available) - EU Headquarters

Title: Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Bulgarian, Czech, Hungarian, Polish, Slovak, Ukrainian, Turkish, Hebrew
Posted: 20th May 2012

Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Bulgarian,Czech, Danish, Dutch, English, Finnish, French, German, Hebrew,Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish and Ukrainian.
The area: Internship
Being an intern at Google means you will be a fully integrated member of our business team. You will receive ongoing mentorship and training, and will have a mentor assigned to you with whom you?ll work closely to identify project goals and professional development opportunities. In addition, you will participate in a structured program of educational and social activities to ensure you have a productive experience at Google that helps you grow both your personal and professional skills.
The role: Online Media Associate Intern (Multiple Languages Available)
The Online Media Associate Intern Programme is open to students from all academic disciplines with strong analytical skills to help Google clients and users get the most out of their advertising efforts and our products. With exceptional interpersonal skills, you are strongly interested in client service, project management, and communications. You are also a self-starter who brings a determined, solution-oriented attitude. Your specific responsibilities will depend on the product area, specific department, and on your skills and experience. Many intern roles within this programme do not require technical skills and they could include managing advertiser or publisher accounts, developing compelling advertising solutions for brand advertisers, improving access to relevant information for millions of internet users, analyzing large sets of data, or developing scalable support solutions for rapid-growth consumer products.
Your CV must be submitted in English indicating when you expect to complete your degree (mm/yy). On your CV, please indicate which start date and duration you prefer.
Start date and duration:
- Option 1: Summer Internship: Start date towards end of June for a duration of 10-12 weeks.
- Option 2: Long-term internship: Start date in January/February or June/July for a duration of 5-6 months.
Responsibilities:

* Provide outstanding customer service to Google's advertisers, publishers, users and/or internal clients.
* Manage and drive specific projects, present results and make recommendations.
* Identify customer problems and develop creative solutions.
* Work collaboratively with your team to improve account performance for new and existing markets/products.
* Identify opportunities to improve Google products, working with Product Management, Marketing, Engineering, and other cross-functional teams to test and implement improvements.

Minimum Qualifications:

* Students with a Bachelors/Masters degree in progress. To be eligible, students need to return to full-time education for at least 3 months after the internship. Priority given to applicants graduating late 2012 or during 2013.

Preferred Qualifications:

* Previous internships in account management, marketing, customer support, sales or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Strong computer application skills and interest in the Internet industry.
* Excellent written and verbal communication skills in English and in the language of the market you would support.
* Strong analytical skills.
* Demonstrated capacity to lead and motivate others around you.

SMB Services Associate (Multiple Languages Available) - EU Headquarters

Title: SMB Services Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

SMB Services Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Czech, Danish, Finnish, Hungarian, Norwegian and Dutch.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Services Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Czech
Danish
Dutch
Finnish
Hungarian
Norwegian
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CV/resume format: PDF (preferred), HTML, Word

Spanish Multi-Media

Title: Spanish Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Online Media Associate Program (Multiple Languages Available) - EU Headquarters

Title: Online Media Associate Program (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Dutch, French, German, Italian, Russian, Spanish, Czech, Hungarian, Ukrainian, Hebrew
Posted: 20th May 2012

Online Media Associate Program (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Dutch, French, German, Hebrew, Hungarian, Italian, Russian, Spanish and Ukrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Online Media Associate Program (Multiple Languages Available)
Actively help grow customer business as a sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Responsibilities:

* Provide outstanding customer focus, account management and sales or technical support to Google's advertisers, publishers and/or users.
* Secure new clients by presenting search marketing solutions.
* Implement creative ways to drive account development at scale, improve our client relationships and increase revenue by up-selling and promoting other Google products.
* Provide strategic advice and help solve business or technical issues by working closely in a consultative role with key internal and external clients.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Strong computer application skills and interest in technology and the online world. For some more technical positions, experience in Search Engine Optimisation and technologies such as HTML, CSS, PHP JavaScript, SQL or Python.
* Excellent written and verbal communication skills in English and in the language you would support.

Enterprise Account Manager (Spanish)

Title: Enterprise Account Manager (Spanish)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Spanish
Posted: 2nd May 2012

The Enterprise Account Manager position is a fundamental component of the eBay Customer Support team, serving as a primary contact for a portfolio of large and strategically important merchant clients in Europe.

The role provides account management support in two capacities: as a primary contact for an assigned portfolio of 10-20 large merchants and as a member of a team of service professionals that is providing support as needed to the team's account assignments. The sellers operate in the Fashion, Consumer Electronics and Autoparts & Accessories markets. The Enterprise Account Manager is the day-to-day point of contact with responsibilities at an operational level. Reporting directly to the Enterprise Account Management Manager, the accountabilities assigned to the incumbent are both individual and shared. The strategic direction of an account will be determined by the Business Development Manager who serves as the account lead and with whom the Enterprise Account Manager will work closely.

Responsibilities:

- Provide sales support as needed for Enterprise Sales Team by representing the eBay operational structure, business unit processes and procedures
- Perform operational due diligence on the merchant client during the sales phase to identify issues or process modifications required. Document Statement of Work for agreed operational support during client contract life
- Provide proactive management of assigned accounts. Outbound calling activities to provide operational information, product support, feature education and product needs assessment should consume as much as 80 per cent of daily activities
- Together with the BDM the EAM will implement the Quarterly Seller Trade Plan by using the marketing tools that are at the Account Managers disposal
- Through rigorous and targeted inventory management identify products that will drive demand of seller's inventory on eBay
- The EAM will be responsible for achieving and exceeding pre-set quarterly sales and growth targets for their assigned portfolio of accounts
- Establish effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on our process, policy and product changes that will affect the Enterprise segment
- Document all communication with accounts, accurately and in a timely manner. Ensure that this communication is being shared with all appropriate internal departments and management
- Analyze and understand the client and their business, including future business direction

Requirements:

- Fluent Spanish and English are essential
- BA or equivalent qualification
- 5+ years related professional account management experience in the Retail or Online sectors
- Direct experience in up selling, cross selling and consulting services
- Experience in analyzing data, trends and client information to identify product or service cross-sale opportunities, prepare reporting or make product or service recommendations
- Direct experience in meeting or exceeding demanding sales/growth targets for an existing client base within a large enterprise environment
- Capacity to develop a clear understanding of strategic vision and translate into solutions and results
- Excellent organizational, communication, influencing & problem-solution skills
- Quality and detail oriented with the ability to understand the level of detail appropriate for the situation
- Ability to develop and maintain professional working relationships
- Must be able to work independently and travel as needed to client sites
- Well-developed sense of urgency and follow through

Customer Service Representative � Community Watch (fluent English + 2nd language)

Title: Customer Service Representative � Community Watch (fluent English + 2nd language)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Spanish, Polish
Posted: 2nd May 2012

Overview:

As part of the Community Watch Team you will be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. Knowledge of the eBay site either through your current role or from your own experience on eBay is an advantage. Day to day you will draw on your strong technical and analytical ability as you review reports and address members concerns. Your proactive nature will be key to ensure your success and career progression. Training will be provided.

As a direct point of contact for our members, you will represent us to a high standard of professionalism. We are contacted by our users, through various channels, including phone, email, live chat and discussion forums.

Overall Purpose of the Role:

To provide Best in Service to our members and to address their concerns in a timely manner

To ensure the site is safe and clean

Responsibilities:

- Supports the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
- Works with members in overcoming challenges they may face in listing their items for sale and addressing their concerns on why their item was removing. Also provides education to members on policies
- Has a thorough understanding of customer priorities, and identify key improvement area
- Provides feedback on emerging issues on the site
- Ensures that we are providing the safest and cleanest site possible for the community

Requirements:

- Previous customer service experience is required, either in person or in a call centre
- General understanding of eBay. Applicants who use eBay to buy or sell are ideal
- Basic Computer Knowledge - experience with all Microsoft Office programs and Internet
- Good typing skills
- Ability to work in different department specific communication channels (e.g. email, mail, fax, phone)
- Fluency in English and in one of the following languages is essential: French, Italian, Spanish, Dutch, Polish
- Leaving certificate or equivalent
- Some college or university experience is advantageous.
- Phone experience would be an advantage
- Available to work late and weekend shifts
- A keen customer focus and desire to resolve customer concerns
- Strong analytical and problem solving skills - you are known for rising to a challenge
- Effective working relationships with peers, superiors and partners
- Communicative, obliging with an ability to express yourself very well both verbally and in writing
- An ability to work independently as well as within a team
- An ability to learn new information quickly and listen carefully to input
- Flexible and creative, you look for practical solutions and can adjust quickly to different people and situations
- Comfortable working in a changing and dynamic workplace
- Proactive and driven by targets

Accounts Payable Analyst - Spanish

Title: Accounts Payable Analyst - Spanish
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Job Title: GBS (EMEA) Account Payable Analysts - SPANISH

Group Overview
These positions will form part of the GBS Accounts Payable Group in Cork.
It will be an opportunity for the suitable candidates to acquire experience in the Requistion-to-Cheque Cycle as well as interact with EMEA Finance, EMEA AP and Business Operational people.

The group are responsible for the following overall responsibility:
� Supplier Requisition to Cheque Transaction Processing, involving Multi-Currency Invoice Processing

� Matching to PO/SSP Receipts and Payments, using a high-volume ERP system.

� Supplier Statement Reconciliation and Adherence to Internal Control Process.

� Interaction with Suppliers, Purchasing & Bank Personnel.

� Liaison on a day to day basis with the Operational Business, Purchasing/Receiving, Functional/FP&A and Internal/External Auditor Personnel.

� RTC Process System Enhancements and 6-Sigma / CI Process Improvements

Roles and Responsibilities
These challenging roles will entail assisting in completing all the areas of responsibility listed above.

Qualifications/Work Experience
Experience : 1-3 Years in an AP Transactional / Analytical Role
Qualification: Experience in an analyitical role and undertaking a Professional Qualification would be an advantage but not essential .

The Person
Ideally the candidate should have the following qualities:
o Financial/Analytical experience
� Experience 1-3 years in an AP Analyst role similar to EMC
� Knowledge of financial and reporting systems (Oracle and or SAP etc)
� Strong system skills ( MS Office )
� Excellent interpersonal skills
� Sense of Urgency / Accountability / Attention to detail
� English fluency is essential and German, French, Italian, Spanish and
Other languages would be an added advantage.

Helpline Officer - French

Title: Helpline Officer - French
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, Portuguese, Spanish
Posted: 23rd May 2012

Helpline Officer - French
The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Work within our rotating shift patterns ? including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary

Experience Required

Experience in a customer focused role , in a an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and French

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service. An additional 30% shift allowance also applies for this role. Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

To learn more about us please visit

www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Customer Solutions Agent - Fraud (languages essential)

Title: Customer Solutions Agent - Fraud (languages essential)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, German, Spanish
Posted: 2nd May 2012

Responsibilities:

- Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction
- Working with members in overcoming challenges they may face in their on site activity
- Having a thorough understanding of customer priorities, and identifying key improvement areas
- Providing feedback on emerging issues on the site

Requirements:

- Ensuring that we provide the safest, cleanest site possible for our members
- Provide Best Customer Service, understanding our customer needs & acting with the customer in mind
- Flexible and adaptable with a positive attitude to work
- Develops effective working relationships with peers and superiors
- Works as a team to ensure the eBay site is safe and clean
- Log information accurately
- Achieve quality & metric driven targets as set out by Supervisor
- Independently use all channels to stay informed with regards to department specific knowledge
- Maintain open communication with team Supervisor and Manager
- Continually display initiative to take on additional responsibilities towards professional growth
- Must have fluent English plus at least one of the following languages: Spanish, Dutch, German or Italian both written and oral

Associate MCO - Spanish

Title: Associate MCO - Spanish
Salary: �25000
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Maintenance Contract Operations Specialist
Quality Assurance Group - SPANISH

GENERAL SUMMARY

Maintenance Contracts Operations (MCO) is a dynamic and strategic process area of Global Business Services (GBS) and consists of 3 main functions;
� MCO creates Maintenance Contracts Quotes to support the Renewals Sales Teams and provides Estimates to our Field Sales Teams to support the Tech Refresh program.
� MCO is responsible for renewals bookings, Sox compliancy and Contracts Data Integrity.
� MCO also supports Acquisition Management, New Product Launches, Reporting and System improvements

A Maintenance Contracts Operations Specialist is responsible for processing maintenance contracts for assigned regional accounts through EMC's contract processing systems. Provides world class customer service to Sales, Business Operations, Finance and Revenue Operations. Provides accurate contract information, and books revenue that meets corporate goals and is compliant with Sarbanes Oxley regulations.
A Maintenance Contracts Operations Specialist working in the Quality Assurance Group, is responsible for ensuring that the sampling and auditing of the work produced by MCO Quoting, Estimates and Bookings carried out to the highest standard. In addition this role is reposible for investigation into breakdowns in the process as well as investigating Customer complaints. This role also supports the Leaning of processes through the identification and elimination of non value add activities within the process.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Carry out the day to day sampling and testing of MCO outputs (Quotes, Estimates & Bookings).
� Act as point of contact for Customer complaints and maintain complaints log.
� Assist Business Analysts group in preparing new processes and training documentation so as to ensure that a high level of quality control is incorporated into same.
� Assist project management teams through completion including project tracking, monitoring, reporting, user acceptance testing and administration.
� Evaluates business process implications of system requirements and make appropriate redesign recommendations. Provide strategic technical insight with respect to each functional area and share expertise on concerns with integrating with other current systems.
� Possesses superior communication skills, along with the ability to work independently, as well as part of a dynamic and integrated team.
� Performs other duties as required.

SKILLS

� Exceptional Customer Service skills.
� Organizational skills (Time management).
� Sense of urgency.
� Ability to prioritize projects and deliverables.
� Communication skills.
� Problem solving skills.
� Flexible Attitude.
� Technical ability.
� High Level of Computer Literacy (including ERP exposure and intermediate MS Office).
� Second European language - an advantage but not essential.

Education Required: Bachelors or equiv
Experience Required: 3-6 Years

Technical Support Engineer II (Spanish)

Title: Technical Support Engineer II (Spanish)
Salary: �35 - �40K
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Tech Support Engineer II

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls. Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources. Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems. Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction. Helps develop and participates in training and skills development of others
PRINCIPAL DUTIES AND RESPONSIBILITIES
�Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
�Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
�Understands and uses sphere of influence extending outside of the department
�Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
�Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
�Validates technical information and issues early warning and disseminates information as needed
�Validates technical information and issues early warning and disseminates information as needed
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
�Applies systems analysis techniques and procedures to determine hardware or software systems functionality
�Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
�Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
�Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions

SKILLS
�Ability to work in a high-pressure environment.
�Customer Service skill.
�Troubleshooting skills.
�Customer focused.
�Interpersonal skills.
�Presentation skills.
�Understanding of EMC's products and their value added to the customer.

Education Required: Degree (Technical)
Experience Required:
2+ years relevant experience, Windows Server and Exchange (MCSE), VMware Experience (VCP) and Database Technology experience also desired

Language Requirement: Spanish,

Invoicing and Cash Analyst - Spanish

Title: Invoicing and Cash Analyst - Spanish
Salary: �27 -�30000
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Job Title: 1 GBS Invoicing & Cash Analyst � International Credit & Collections � 6 month Contract (Spanish)

Reporting To: Manager International Credit & Collections

Group Overview: Reporting to the Manager of Credit & Collections, the job will involve supporting the management & control of the billing and cash applications for specific EMC�s International Subsidiaries and EMC customers. The position will also involve in assisting driving the collections activity in the Credit & Collections Department. The role will entail development of relationships with key internal stakeholders, to resolve A/R issues in a timely manner, ensuring that EMC AR ledger is maintained with the highest level of integrity and is compliant with all SOX guidelines.

Roles and Responsibilities

� Daily Billing/Invoicing
� Management of collections procedures in support of EMC�s Int�l Cash, Over 60�s and DSO targets.
� Prepare reports to aid management and perform account and customer reconciliations as necessary
� Develop solid relationships with key internal stakeholders, acting as a point of escalation for problem resolution.
� Minimise on account balances, and facilitate dispute resolution, through leverage of professional relationships with EMC partners & customers
� Support projects and tools used by Credit & Collections teams, and where possible, develop process improvements in own area.
� Work with GBS organization and participate in ad hoc assignments in order to support standardised Credit & Collections processes & procedures across regions

Qualifications/Work Experience

� 2 / 3 years experience in a finance/credit/accounts receivable environment.
� Language a preference
� Experience of working with computing and accounting systems.
� Experience of working in a detail environment where accuracy and timeliness are essential.

The Candidate

� Ability to work on own initiative and meet deadlines.
� Have strong analytical, interpersonal and communication skills.
� Works well in a team environment.
� Excellent organisation skills with proven abilities with regard to accuracy and attention to detail.
� Willing to be flexible at peak times (Month/Quarter end).

Medical Services Advisor (Nurse) - Spanish and Italian

Title: Medical Services Advisor (Nurse) - Spanish and Italian
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 12
Languages: English, Italian, Spanish
Posted: 23rd May 2012

Medical Services Advisor (Nurse) - Spanish and Italian

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Preauthorization of in-patient treatment.
Aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation.
Case management of complex cases.
Maintain relationships with brokers/clients/providers.
Medical claims reviews

In line with our plans to provide 24 /7 service to our insured members this role will involve working night and weekends on a rotational basis.
Experience Required

Minimum of 3 years professional clinical experience in a multi-practice operation or hospital.
Exposure to administrative functions.
Sound medical knowledge suitable
Must have fluency in English, Spanish and preferably Italian

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Ability to prioritise workload and manage time effectively
Highly motivated and proactive
Results driven and solution orientated

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

AdExchange Client Support, French, Spanish, Italian and German

Title: AdExchange Client Support, French, Spanish, Italian and German
Salary: Depending on Experience
Location: Ireland, Cork City
Languages: French, German, Spanish
Posted: 10th May 2012

Our client, a multi-lingual outsourcing provider of solutions to both the IT and media industries, has asked us to recruit the services of a multitude of bilingual customer support staff to help drive growth to the AdExchange business through the development of brand packs for use by client customers.

Ideally you shall have a good knowledge of online advertising and digital technologies and you shall be directly involved in providing services to publishers for offline activities.

The successful candidate must be fluent in English and either French, German, Spanish or Italian. Strong communication skills are a must as is the ability to listen to complicated technical problems and relay them back to a non technical audience.

Requirements:

� A knowledge of object oriented languages such as HTML, SQL and JavaScript plus the ability to troubleshoot technical issues
� Knowledge of Rich Media will be a plus
� An understanding of basic XML, Flash and JavaScript.
� Must be fluent in English (oral and written) as well as the second European language
� At least 2 years experience in the online advertising industry ad exchanges and networking is desirable

If you are interested in this fantastic opportunity or would just like more information please don�t hesitate to call Martin on 00353 (0)66 9762 007. Alternatively email martin@chase.ie

French, Italian, German or Spanish Speaking Client Service / Web Design

Title: French, Italian, German or Spanish Speaking Client Service / Web Design
Salary: Dependant on Experience
Location: Ireland, South-West, Cork, Cork
Languages: French, German, Italian, Spanish
Posted: 2nd May 2012

Multiple Roles � Technical Customer Service with French/Italian/German/Spanish

Our Client a leader in their field are looking for numerous multilingual customer service position. The ideal candidate should have previous experience in a similar role. Successful candidates will be motivated, enthusiastic, ambitious and committed to excellence.

Requirements:

�Ability to learn new programming and or coding languages quickly and easily
�2+ years of Flash AS2 and AS3 experience
�Ability to code, investigate and trouble shoot in Flash AS2 and AS3
�Experience in coding in HTML5, Javascript and XML

Essential skills:

�1 year + of client facing experience with demonstrated creative problem solving approach
�1 year + online advertising experience
�Strong analytical skills
�Excellent communication skills, ability to explain complex concepts
�Fluency in English (written and spoken) + fluency in either French, Italian, German or Spanish

If you are interested in this position then please click apply

Spanish, Dutch or Swedish Speaking Technical Client Service / Web Design

Title: Spanish, Dutch or Swedish Speaking Technical Client Service / Web Design
Salary: Dependant on Experience
Location: Ireland, South-West, Cork, Cork
Languages: Dutch, Spanish, Swedish
Posted: 2nd May 2012

Multiple Roles � Technical Customer Service with French/Italian/German/Spanish/Dutch/Swedish

Our Client a leader in their field are looking for numerous multilingual customer service position. The ideal candidate should have previous experience in a similar role. Successful candidates will be motivated, enthusiastic, ambitious and committed to excellence.

Requirements:

�Fluency in English is ESSENTIAL
�Fluency in one of the following: French/Italian/German/Spanish/German/Dutch or Swedish is also ESSENTIAL.
�Experience in basic HTML concepts
�Experience in Flash, Basic XML and javascripts is a plus
�Experience of Rich Media would also be an advantage

Essential skills:

�Previous experience in in working with, or for and ad company would be a plus
�1 year + of client facing experience with demonstrated creative problem solving approach
�1 year + of online advertising experience
�Excellent analytical skills
�Proactive, eager to learn and comfortable in a rapidly changing environment
�Ability to explain difficult and complex issues in an easy manner
�Strong attention to detail
�Fluency in English (written and spoken) and either French, Italian, German, Spanish, Dutch or Swedish

This is an excellent opportunity and if you are interested then ema

Spanish General Ledger Accountant

Title: Spanish General Ledger Accountant
Salary: 40000
Location: Ireland, West, Galway, Galway City, Ireland
Languages: Italian, Spanish
Posted: 2nd May 2012

Spanish General Ledger Accountant required with previous experience working in a multinational environement. Must be fluent in Spanish. Galway City, West of Ireland.

Assist in the preparation of Monthly Financial Reports, Annual Financial Statements and any other internal or external reports required, ensuring that they are completed in a timely, accurate and efficient manner.
Develop new and streamline existing processes and systems as required to ensure more efficient delivery of value add information to both internal and external stakeholders.
Be an effective team player who will drive efficiency and continuous improvement throughout the department
Preparation of monthly financial reports, ensuring they are completed in a timely, accurate and efficient manner:
Preparation, analysis and posting of journals at month end;
Preparation and analysis of balance sheet reconciliations at month end;
Calculation, posting and analysis of monthly accruals and prepayments, ensuring that all items are accurately captured;
Review and reconciliation of inter-company accounts, involving communication with other company business locations worldwide;
Preparation of multi-currency bank reconciliations;
Preparation of variance analysis and standard cost updates as required;
Provide cost information to management and other departments as required.

Requirements:

Must have 2 - 5 years relevant experience � preferably with Shared Service Centre and multinational corporation background
Accounting Qualification � ACA, ACCA, CIMA or Third Level Degree or equivalent
SAP/Oracle or other major ERP Systems experience is desirable
Strong written and verbal communication skills are essential
Able to work alone to understand and summarise financial data into high quality, accurate and usable summaries
Strong computer skills especially MS Office
Must be fluent in Spanish and English.
Occasional travel.

Italian General Ledger Accountant

Title: Italian General Ledger Accountant
Salary: 40000 Euros
Location: Ireland, West, Galway, Galway
Languages: Italian, Spanish
Posted: 2nd May 2012

Italian General Ledger Accountant required with previous experience working in a multinational environement. Must be fluent in Italian. Galway City, West of Ireland.

Assist in the preparation of Monthly Financial Reports, Annual Financial Statements and any other internal or external reports required, ensuring that they are completed in a timely, accurate and efficient manner.
Develop new and streamline existing processes and systems as required to ensure more efficient delivery of value add information to both internal and external stakeholders.
Be an effective team player who will drive efficiency and continuous improvement throughout the department
Preparation of monthly financial reports, ensuring they are completed in a timely, accurate and efficient manner:
Preparation, analysis and posting of journals at month end;
Preparation and analysis of balance sheet reconciliations at month end;
Calculation, posting and analysis of monthly accruals and prepayments, ensuring that all items are accurately captured;
Review and reconciliation of inter-company accounts, involving communication with other company business locations worldwide;
Preparation of multi-currency bank reconciliations;
Preparation of variance analysis and standard cost updates as required;
Provide cost information to management and other departments as required.

Requirements:

Must have 2 - 5 years relevant experience � preferably with Shared Service Centre and multinational corporation background
Accounting Qualification � ACA, ACCA, CIMA or Third Level Degree or equivalent
SAP/Oracle or other major ERP Systems experience is desirable
Strong written and verbal communication skills are essential
Able to work alone to understand and summarise financial data into high quality, accurate and usable summaries
Strong computer skills especially MS Office
Must be fluent in Italian and English essential. Spanish would be also desireable.
Occasional travel.

Dutch, Spanish or English Sales Account Manager

Title: Dutch, Spanish or English Sales Account Manager
Salary: Dependent on Experience
Location: Ireland, Dublin Region, Dublin
Languages: English, Dutch, Spanish
Posted: 14th May 2012

Advertising Sales Account Manager - Spanish or Dutch or UK
Full-time Dublin, Ireland

Role/Opportunity

· Provide superb account management for the Dutch, Spanish and UK advertisers
· Build long term relationships with advertiser and help them develop and execute successful advertising campaigns for the Dutch or Spanish or English markets
· Implement and optimize campaign performance using internal tools and data analysis
· Solve advertiser's campaign issues
· Devise and implement process improvements
· Team up with the Spanish, Dutch or UK Account Executives to on-board new advertisers

Skills/Experience

· Dutch or Spanish or English
· Fluent English
· Bachelor's degree
· Market knowledge of your target country (Dutch or Spanish or English speaking market)
· 3+ Years account management or sales experience
· Good command of sales verticals
· Strong online media advertising knowledge
· Passion for online technologies

We are acting as an Employment Agency

Follow all our latest jobs on twitter @ReThinkJobs

Spanish speaking Technical Support opportunities in Cork, Ireland �22-25k

Title: Spanish speaking Technical Support opportunities in Cork, Ireland �22-25k
Salary: �22000 to �25000 per annum
Location: Ireland, South-West, Cork
Languages: Spanish
Posted: 21st May 2012

Company: Our client is an outsourcing company that provides end-to-end customer service, technical support and sales services to SME & Enterprise customers across the world. They are based in Cork, Ireland and are building a new team of technical support professionals to work on a new client account.

Role: In the role of Spanish Technical Support Agent you will support the customers of a global technology company that provide b2b solutions to corporate clients across the world. The technical support agent will take calls from our Spanish markets regarding products and will troubleshoot queries, technical questions and setting up accounts so that the user can utilize the system correctly.

Skills: The skills needed for this role are as follows;

Must be fluent in Spanish and English additional European languages are advantageous
-Candidates will have 6 months experience working with Flash AS2 and AS3 and have a strong knowledge of HTML5, JavaScript and XML coding
-He/She must have 1 years customer service experience and 1 years online advertising experience
-The successful candidate will be a quick learner with ability to grasp new programming or coding languages
-A knowledge of Mobile SDK and SQL is desired

Gain: If you are interested in a technical support role where you can work for a global IT company supporting interesting technology products this is for you. The salary on offer is a very attractive �22-25k per annum so please do not hesitate to contact our team.

Origin Multilingual / BeeswaxEurope

Ireland: +353 0 1 231 3100

Germany: +49 30 567 96508

UK: +44 0 20 7136 3000

italian and spanish Customer Service with Administartive Experience

Title: italian and spanish Customer Service with Administartive Experience
Salary: Basic + oniste benefits
Location: Ireland, Dublin Region
Languages: English, Italian, Spanish
Posted: 30th Apr 2012

Key Accountabilities

· Triage contract requests between Field & processing team for the Enterprise Services Premier business for Western Europe
· Validate complex or Global new contracts, renewals, extensions & add on orders before to ensure all contracts are processed in line with the Premier program rules and service levels
· Manage monthly billing cycles to ensure all relevant contracts are billed timely. Ensure all credits & rebills are processed correctly & on time
· Escalation point for the Field on any issues or queries
· Knowledge expert for more complex country or customer specific issues
· Take responsibility for query management & resolution
· Billing/Invoicing & credit note management as required. Review of contract information for billing
· Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analyzing root causes to remove the issues altogether
· Partner with processing team & keep them aware of any complex or non-standard customer or subsidiary requests
· Continuously work on improvements in existing internal processes to ensure that each one is as efficient and as automated as possible

Requirements

· BA or equivalent required.
· Demonstrated work experience in an operations environment in - typically business operations, order management, business administration, finance or purchasing,
· Must have strong organizational and communication skills and demonstrate attention to detail.
· The ability to provide corrective actions and solution to problems and subsequently come up with the right suggestions for process improvements.
· Strong analytical skills with the ability to problem solve when dealing with exceptions
· Good multitasker with experience working in a fast paced environment
· Experience working in financial month end closes
· Strong ability to analyze reports to identify reconciling items.
· Ability to deal effectively in high pressure, ambiguous situations.
· Strong ability to work under deadlines while maintaining quality of work and effective working relationships with customers & colleagues.
· Initiative, enthusiasm and a positive attitude
· Action and results-oriented.
· Fluency in 2-3 languages (Spanish, Italian, German and French) + english

If you are interested in this role or any other online marketing role please contact Silvana Cuesta on 016146086.

Fantastic Opportunity! German Customer Service Representative required urgently!

Title: Fantastic Opportunity! German Customer Service Representative required urgently!
Salary: �25,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Danish, Dutch, French, German, Italian, Russian, Spanish, Czech, Polish, Slovak
Posted: 21st May 2012

Our client, a healthcare device and supply company has an excellent new opening for the position of German Customer Service Representative with a 2nd European language.

The ideal candidate will have a minimum of 1 years experience in a customer service environment,
fluency in German and English + additional European language eg: French, Italian, Spanish, Dutch, Russian, Polish.

The salary for this role is 25,000 plus an attractive benefit package.

Please call Anna on +353(1)6489627 for more information and submit your CV to anna.cywinska@reedglobal.com

Accountsx10- French, German, Dutch, Swedish,Danish

Title: Accountsx10- French, German, Dutch, Swedish,Danish
Salary: Negotiable
Location: Ireland, Dublin Region, Dublin
Languages: Danish, Dutch, French, German, Spanish, Swedish
Posted: 30th Apr 2012

Well established multinational company requires three experienced multilingual candidates fluent in either French, German or Spanish to come into their accounts payable department and take on a role that involves both practical and analytical components.

Key characteristics

• At least one year of accounts experience

• Fluent in English AND one of French, German, Dutch, Swedish or Danish

• Previous experience working in a shared service centre

Please note that only candidates with relevent accounting experience will be considered for these roles.

Please note that this is originally a six month contract.

Salary for this role is €28,000.

If interested in this role and would like to hear more contact in confidence John Duggan in Sigmar Accountancy on 01 474 4665 and send an updated version of your cv today

InInside Sales Representative Multilingual

Title: InInside Sales Representative Multilingual
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: French, Italian, Spanish
Posted: 15th May 2012

Requirements
* 1 to 3 Years' Experience with proven success in cold calling and high volume dial
* Bachelor's degree preferred or equivalent work experience
* Extremely proactive, organized, responsible and proven ability to work well with a team
* Strong communication skills
* Native-level fluency in English and French, Spanish, Italian, Turkish or Arabic.
* Proven success in cold calling and high volume dial.
* Strong communication skills and the ability to pitch comprehensive advertising solutions over the telephone to high-end prospects

Responsibilities
* Establish the best contacts through proactively cold calling potential leads with the goal of scheduling a meeting with the sales reps for different areas of the business.
* Prospect for new clients and react to inbound customer requests.
* Secure new AdWords clients by presenting search marketing solutions.
* Work within a team that supports a particular sector and educate customers on the opportunities within them.
* Develop sales pitch strategies that optimize the market potential.
* Provide the ultimate in client service by giving potential new customers the attention they need and deserve.
* Secure new clients by presenting customized solutions.
* Effectively manage your sales pipeline and develop a strategy for long-term sustained success

Client Services Banking - Spanish/Portuguese

Title: Client Services Banking - Spanish/Portuguese
Salary: Negotiable
Location: Ireland, Dublin Region, Dublin
Languages: Portuguese, Spanish, Catalan
Posted: 21st May 2012

Client Services Banking - Spanish/Portuguese

Our client, a leading financial services group based in Dublin is looking to recruit Client Services Administrators who are fluent in both Spanish and Portuguese to join it's expanding client services division.

They are also looking for Fluent Spanish/Catalan speakers for their client services group.

A minimum of 1 years experience in Banking / financial services and fluency in both Spanish/Portuguese is essential or Fluency in Spanish and Catalan essential..

All candidates must have full fluency in English..

For further details on these positions please contact Niall in Sigmar on 01- 4744654 or email your details to nfoster@sigmar

Supply Chain Admin with SAP

Title: Supply Chain Admin with SAP
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: French, Italian, Spanish
Posted: 15th May 2012

Trilingual SAP Administrator – Cork

French or Spanish or Italian (2 of these languages) English required

RESPONSIBILITIES:

 Manage order activities

 Control inventory

 Control inventory movements

 Ensure orders have been integrated in SAP

 Manage, track and resolve issues

 Liaise with internal contacts

 Liaise with external partners including logistic service providers

QUALIFICATIONS

 2 years relevant experience

 MS office

EXPERIENCE - Supply chain experience is essential

 Min 1 years of customer service/calls centre experience.

 2 years of Financial admin experience

 SAP

Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4315770 to discuss the role in further details

Customer Service Manager

Title: Customer Service Manager
Salary: €60000 - €70000 per annum
Location: Ireland, South-West, Cork
Languages: French, German, Spanish
Posted: 18th May 2012

Fantastic Opportunity to work with a large multinational in a highly customer obsessive environment

We are currently recruiting for an experienced operations manager to be a key component to the customer service team.

This person needs to be strong in character with the experienced ability to drive the CS function to ensure customers are given the ultimate service.

Fluency in English & another european leanguage is advantageous

Job requirements

- To lead, develop & motivate your team managers to ensure delivery of service is best in class.
- Closely manage staffing, schedules, process change and six sigma initiatives.
- Analyse process and procedures to ensure that you are driving positive change among quality initiatives.
- Figure head among various forums and EMEA wide meetings.
- Continuous leadership to enable team managers to develop and grow within the organisation - build your succession plan.
- Ensuring CS teams are achieving all KPI's and management objectives.
- Consistent support for your team managers and continuous engagement in 1v1 & group meetings.
- Be the ambassador with vision, direction and creating a family culture
- Strategic thinking when planning and delivering operational duties with the WW planning & finance team.
- Build strong rapport with cross departments, building focus groups to gain support and feedback
- Understanding your customer and supporting their feedback by escalating to relevant CS functions for resolution.
- Aggressively driving operational excellence and efficiency.
- Always shares and leads by best practice - Lead by example with global counterparts
- Liaise closely with HR when hiring quarter on quarter
- Monitor service levels at all times taking actions when nescessary

Skills and Experience

- Dynamic and focused individual with 5+ years in a senior operations capacity
- Experience within a fast paced metric driven environment
- Influential people management skills
- Strong Project management experience
- Content management/editoral background is desired
- You must be able to lead with a purpose, a vision, a direction
- Strong communication skills with the ability to manage across various levels and functions.
- You must have a love for customer service and understand the operations of the environment you are working in.
- Excellent influencing and negotiation skills.
- Knowledge of Six Sigma tools and Lean techniques.

Competencies Critical to this role:

Strength in character, a mentor, customer obsessive, a talent spotter, innovative & most of all a strong leader

If you wish to apply or know more about this position, please contact Jason Doyle @ Morgan McKinley

Spanish SAP Admin

Title: Spanish SAP Admin
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: French, Italian, Spanish
Posted: 21st May 2012

Trilingual SAP Administrator – Cork

Spanish or Spanish or Italian and English Required

RESPONSIBILITIES:

 Manage order activities

 Control inventory

 Control inventory movements

 Ensure orders have been integrated in SAP

 Manage, track and resolve issues

 Liaise with internal contacts

 Liaise with external partners including logistic service providers

QUALIFICATIONS

 2 years relevant experience

 MS office

EXPERIENCE

 Min 1 years of customer service/calls centre experience.

 2 years of Financial admin experience

 SAP

Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4315770 to discuss the role in further details

Operations Manager

Title: Operations Manager
Salary: �60000 - �70000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, French, Italian, Spanish
Posted: 21st May 2012

Our client, a large multinational based in Dublin is seeking a strong people manager for immediate start. The role will involve managing several teams of Order Management and Supply Chain professionals who are operating within the Southern European market. (40 agents, plus 4 team leaders)

The role involves:

To be the primary point of contact with business leaders within the organization
Lead the overall customer service �Sales� strategy and process improvements and best practices across departments (Product Management, Services, Manufacturing and Distribution)
Develop team to be an extension of the sales organization to participate in pricing, quoting, technical specifications, availability, Order processing, supply chain, technical inquiries, warranty and delivery dates.
Access customer feedback and other key performance metrics as it relates to assigned channels and functional areas. Develop and implement actions to deliver high customer satisfaction
Ensure training, technology, skills, quality control, procedures and policies are aligned with the customer experience strategy.
Ownership of customer feedback and queries and proactive management of issues through resolution
Ensure all customer queries are well-investigated and resolved
Contribute to employee satisfaction, development, coaching, training, rewards and recognition and performance management.
Maintain professional strong working relationships with external and internal customers, colleagues and the management team.
Support decisions made by management team and conveying positively to reinforce team members.
Identify and escalate consistent or recurring problems with systems functionality
Assist in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
Assist in preparing and developing the documentation of the organizations standard policies and procedures towards customer experience
Provide input to the overall customer service strategy for the region.

Qualifications required for this role

Masters Degree in business, Finance, Marketing or Supply Chain.
Previous management experience with a direct reporting structure at a professional level
Advanced knowledge of CRM Systems
Professional certification is a plus
Five years experience in a capacity where an understanding of how a business goes to market is gained
Five years previous experience of managing teams in a customer facing role
High level of business acumen and understanding of a business strategy
Multiple language skills are necessary � French, Italian, Spanish and English

Salary is �60000 - �70000 depending on experience
Plus bonus

Contact Aoife Moloney at Approach People

Order Management and Supply Chain Professionals with Languages

Title: Order Management and Supply Chain Professionals with Languages
Salary: �60000 - �70000
Location: Ireland, Dublin Region, Dublin
Languages: French, Italian, Spanish
Posted: 21st May 2012

Our client, a large multinational based in Dublin is seeking a strong people manager for immediate start. The role will involve managing several teams of Order Management and Supply Chain professionals who are operating within the Southern European market.

The role involves:

To be the primary point of contact with business leaders within the organisation
Lead the overall customer service �Sales� strategy and process improvements and best practices across departments (Product Management, Services, Manufacturing and Distribution)
Develop team to be an extension of the sales organisation to participate in pricing, quoting, technical specifications, availability, Order processing, supply chain, technical inquiries, warranty and delivery dates.
Access customer feedback and other key performance metrics as it relates to assigned channels and functional areas. Develop and implement actions to deliver high customer satisfaction
Ensure training, technology, skills, quality control, procedures and policies are aligned with the customer experience strategy.
Ownership of customer feedback and queries and proactive management of issues through resolution
Ensure all customer queries are well-investigated and resolved
Contribute to employee satisfaction, development, coaching, training, rewards and recognition and performance management.
Maintain professional strong working relationships with external and internal customers, colleagues and the management team.
Support decisions made by management team and conveying positively to reinforce team members.
Identify and escalate consistent or recurring problems with systems functionality
Assist in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
Assist in preparing and developing the documentation of the organisations standard policies and procedures towards customer experience
Provide input to the overall customer service strategy for the region.

Qualifications required for this role

Multiple language skills are necessary � French, Italian, Spanish and English
Masters Degree in business, Finance, Marketing or Supply Chain.
Previous management experience with a direct reporting structure at a professional level
Advanced knowledge of CRM Systems
Professional certification is a plus
Five years experience in a capacity where an understanding of how a business goes to market is gained
Five years previous experience of managing teams in a customer facing role
High level of business acumen and understanding of a business strategy

Salary is �60000 - �70000 depending on experience

Customer Order Management

Title: Customer Order Management
Salary: Negotiable
Location: Ireland, West, Galway
Languages: Italian, Spanish
Posted: 9th May 2012

POSITION: Customer Services Representative

ROLE:

Dealing directly with customers and partners in the Spanish market. Ensuring all orders are processed and delivered on time with the correct quantity and to the correct locations.

The successful candidate will be dealing with accounts in European, African, Middle East, Asia Pacific and South America markets.

ACCOUNTABILITIES

•Manage order status and availability.

•Provide export documentation.

•Report writing

Requirements

•Third level degree.

•Customer Services experience

•Fluency in English is essential and Spanish

•Third language an additional advantage

•Communications skills and strong team player

•Previous experience using Oracle and advanced Excel.

For more information or to apply contact Cianna Kivlehan on 00 353 91 563 868 or by email to ckivlehan@sigmar.ie

Tech Support Reps - French/French & Spanish/Turkish

Title: Tech Support Reps - French/French & Spanish/Turkish
Salary: �negotiable
Location: Ireland, South-West, Cork, Cork
Languages: French, Spanish, Turkish
Posted: 18th May 2012

Tech Support French/French & Spanish/Turkish

Salary : Excellent + relocation assistance

The support will be provided directly to our customers and clients over the phone, email etc.

The role will involve end to end management of all issues from customer and clients regards technical queries.

Provide first and second level of troubleshooting to customers and L1 and L2 support to clients.

Candidates should have a minimum of 2 years proven experience in a post sales or customer support background gained ideally within a corporate or distribution channel support environment

1 year�s experience of networking, web tools and internet protocols.

Recruitment Direct is acting as a recruitment agency

Team leader Industrial technology

Title: Team leader Industrial technology
Salary: �40000 - �46000
Location: Ireland, Dublin Region, Dublin, Dublin North
Languages: English, Dutch, French, German, Italian, Norwegian, Spanish, Swiss German
Posted: 21st May 2012

Our client a large multinational based in Dublin is seeking an experienced Team Leader for immediate start.
The role will involve:

- Manage and lead a team of up to 10 direct reports
- Drive customer satisfaction and metrics
- Assist with the implementation and execution of customer experience initiatives
- Identify barriers to success and drive issue resolution and customer satisfaction.
- Drive a culture of performance and process improvement through customer metrics focusing on quality of service
- Understand customers buying patterns and requirements
- Recruit, lead, develop and retain team members.
- Contribute to employee satisfaction and development through coaching, training, recognition and rewards, performance management.
- Manage sales order book, back logs, quotes and PO errors
- Drive supplier performance
- Identify potential improvement and lead the implementation of corrective actions based on Lean Six Sigma methodology, A3 Development and A4 Countermeasures

Requirements

- Hold a Degree in Business, Finance, Marketing or Supply Chain
- 5 years experience in a customer facing role
- 2 years experience in managing a team
- Advanced knowledge of CRM Systems
- Professional certification
- Multiple language skills necessary - German, English, French, Italian or Spanish.

For more information contact Aoife Moloney at Approach People

Spanish Online Advertising Account Manager Required in Dublin 18

Title: Spanish Online Advertising Account Manager Required in Dublin 18
Salary: 36-38,000
Location: Ireland, Dublin Region, Dublin, Dublin 18
Languages: English, Spanish
Posted: 27th Apr 2012

We have urgent requirements for Spanish Advertising Account Managers to work onsite in a large multinational company in Dublin 18. This is an 11 month CPL contract.

Role
-Manage campaigns while developing and executing customer orders and ensure campaigns are fulfilled
-Manage the day-to-day running of the account while monitoring the contract delivery to the customer
-Conduct campaign optimisation to create the highest level of customer satisfaction
-Build solid relationships with Account Executives to understand and drive customer satisfaction
-Advise Sales Planners of order revisions and track to deliver on order obligations
-Report performance revenue to Account Executives when required

Requirements
-Fluent English plus Spanish
-Strong proven Account Management/Client Services experience in the online environment (3-5 years experience essential)
-Media agency experience is desirable
-Deep knowledge of the online advertising industry
-Strong ability to deliver on projects with tight deadlines

The salary range for the role will be 36-38k pro rata depending on experience and you will be a CPL employee for the 12 month contract.

Operational leader - Dublin

Title: Operational leader - Dublin
Salary: �70000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, French, German, Italian, Spanish, Swiss German
Posted: 21st May 2012

Business Unit Leader - Industrial Technologies

Our client, a large multinational based in Dublin is seeking a strong people manager for immediate start. The role will involve managing several teams of Order Management and Supply Chain professionals who are operating within the Southern European market.

The role involves:

To be the primary point of contact with business leaders within the organisation
Lead the overall customer service �Sales� strategy and process improvements and best practices across departments (Product Management, Services, Manufacturing and Distribution)
Develop team to be an extension of the sales organisation to participate in pricing, quoting, technical specifications, availability, Order processing, supply chain, technical inquiries, warranty and delivery dates.
Access customer feedback and other key performance metrics as it relates to assigned channels and functional areas. Develop and implement actions to deliver high customer satisfaction
Ensure training, technology, skills, quality control, procedures and policies are aligned with the customer experience strategy.
Ownership of customer feedback and queries and proactive management of issues through resolution
Ensure all customer queries are well-investigated and resolved
Contribute to employee satisfaction, development, coaching, training, rewards and recognition and performance management.
Maintain professional strong working relationships with external and internal customers, colleagues and the management team.
Support decisions made by management team and conveying positively to reinforce team members.
Identify and escalate consistent or recurring problems with systems functionality
Assist in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
Assist in preparing and developing the documentation of the organisations standard policies and procedures towards customer experience
Provide input to the overall customer service strategy for the region.

Qualifications required for this role

Masters Degree in business, Finance, Marketing or Supply Chain.
Previous management experience with a direct reporting structure at a professional level
Advanced knowledge of CRM Systems
Professional certification is a plus
Five years experience in a capacity where an understanding of how a business goes to market is gained
Five years previous experience of managing teams in a customer facing role
High level of business acumen and understanding of a business strategy
Multiple language skills are necessary � French, Italian, Spanish and English

Salary is �60000 - �70000 depending on experience
Plus bonus

Contact Aoife Moloney at Approach People

Arabic or Japanese or Spanish Customer Service Agents

Title: Arabic or Japanese or Spanish Customer Service Agents
Salary: �18000 - �26000 per annum
Location: Ireland, South-West, Cork
Languages: Arabic, Japanese, Spanish
Posted: 14th May 2012

Requirements:
* Languages: Fluent in English, as well as Arabic or Japanese or Spanish
* Excellent written communication skills in English, as well as Arabic or Japanese or Spanish
* Education: Third Level is preferred
* Excellent Translation Skills, with prior experience a distinct advantage
* Experience: Prior Customer Service experience is preferred, but not necessary.
* A strong work ethic is a must.
* Motivated and Self-starting
* Financial Market knowledge is preferred, but not necessary.
* Forex knowledge is a big positive, but not necessary.
* Computer skills, including Internet Explorer, Microsoft Excel and others.
* Ability to accurately type 25+ words per minute.
* Flexibility to work shifts on a 6 day schedule

Responsibilities (must be able to perform):
* Providing high quality customer service by responding to e-mail/telephone queries and answering live chat requests with clients.
* Use problem-solving skills to handle operations and customer-related issues
* Communication with third parties to maintain cohesive relationships
* Approach problems with a positive and helpful attitude.
* Actuate data entry of user information.
* Demonstrate the ability to multitask/switch between tasks while maintaining focus on customer/situation at hand
* Assist customers with site navigation and account opening along with general support questions.

Work for a fast-paced, growing company with a growth rate of over 100% per year.

Plenty of opportunity available for advancement, including an education in the financial markets, adding value to your work experience.

Spanish Policy Administration

Title: Spanish Policy Administration
Salary: €23000 per annum + vhi,pension,Gym membership,Car Parking
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 23rd May 2012

Customer Service Policy Administrator required with fluency in Spanish for multinational Insurance company based in Cork
Full Time Permanent position available with immediate start date
Responsibilities:
*You will be responsible for responding to a wide range of customer calls regarding all aspects of our client's service
*The role involves using excellent customer service skills and a wide range of IT systems and processes to resolve customer's queries
*Updating & maintaining databases and systems
*Completing administrative duties

Requirements:
*Bilingual Spanish and English
*Experience working in a Customer Service or or office administration position
*Ability to deliver a high level of customer service with a confident and professional manner
*Proficiency in Microsoft applications
*Excellent communication and interpersonal skills

Full time permanent position - Interviews are immediate - Apply by sending your CV via the link to Michael Adecco Cork or Call 0214273830 for further information.

Salary EUR23,000 per annum + excellent benefits

'Adecco is an equal opportunities employer'

French and Spanish speaking Helpdesk Support

Title: French and Spanish speaking Helpdesk Support
Salary: �26000
Location: Ireland, South-West, Cork, Cork
Languages: English, French, Spanish
Posted: 23rd May 2012

Our client, a software company based in Co Cork is seeking an experienced Helpdesk Support Representative for immediate start.

The role requires fluency in French AND Spanish as you will be supporting both markets.

1 - 2 years previous helpdesk or technical support experience required.

For more information contact Aoife at Approach People.

Technical Support with Italian

Title: Technical Support with Italian
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 14th May 2012

My client is recruiting for a Rich Media Campaign Service and Rich Media Technical Service Specialist. All roles require fluency in English and Italian.

Responsibilities
* Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients' success
* Provide technical email and phone support to European customers for Rich Media Campaigns
* Assist clients via email and phone support to launch rich media campaigns
* Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
* Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements - Rich Media Campaign Services
* At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
* Proactive, eager to learn and comfortable in a rapidly changing environment
* Proven ability to balance multiple priorities and strong attention to detail
* Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
* Knowledge in basic HTML
* Previous experience working with or for an advertising agency a plus

Requirements - Rich Media Technical Services
* Experience in coding in HTML5, JavaScript and XML
* Ability to learn new programming and/or coding languages quickly and easily
* Knowledge of online advertising and digital technologies preferred
* Advanced knowledge of Flash - 2+years of Flash AS2 and AS3 experience
* Ability to code, investigate and troubleshoot in Flash AS2 and AS3
* Good knowledge of ActionScript, XML, and JavaScript
* Knowledge in HTML5 preferred
* Experience in quick turnaround support environment
* Proven ability to balance multiple priorities and strong attention to detail

For more information please contact Lisa in Morgan McKinley on 021-2300-300

Are you fluent in Italian & Spanish? Technical Support Reps needed for an immediate start!

Title: Are you fluent in Italian & Spanish? Technical Support Reps needed for an immediate start!
Salary: �22,000 - �23,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Italian, Spanish
Posted: 23rd May 2012

For a big multinational company, we are currently looking for Spanish & Italian Technical Support Reps to join its Dublin team.

As a Italian & Spanish Technical Support Representative you will be providing high quality technical customer assistance to the company Client�s customers.
You will be a high performer with a penchant for technology, operations and products. This person will support end users through existing and new support channels.

If you are energetic and professional, with technical aptitude, we�d love to hear from you. Technical background and experience is a must, and our client's world-class trainers will teach you all the product specific information to make you successful. After you get there, they�ll provide continuing technical education and a casual, fun work environment.

If you are ready for a new career, please stop here and send your CV to Anna: anna.cywinska@reedglobal.com or call her at: 01 648 96 27

German Customer Service Representatives with Italian/Spanish/French

Title: German Customer Service Representatives with Italian/Spanish/French
Salary: 25.000 K
Location: Ireland, Dublin Region, Dublin
Languages: English, French, German, Italian, Spanish
Posted: 23rd May 2012

GREAT JOB OPPORTUNITY!!!

For our client, a global healthcare products leader, we are currently looking for German Customer Service Representatives with 2nd European Language(Spanish/French/Italian)to join their Dublin team.

You will be responsible for meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and sevices; act with customers in mind; establish and maintain effective relationship with customers and gain their trust and respect.

To be successfull in this position you should have:

- Bachelor's Degree
- At least 1 year experience in customer service role
- At least 1 year experience of a computerised order entry or customer service system
- Fluency in English and German is essential + Fluent Spanish, French or Italian!

If you are interested, please send your CV to anna.cywinska@reedglobal.com
or call Anna at:01 6489627

Spanish Speaking Content Manager

Title: Spanish Speaking Content Manager
Salary: negotiable
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 14th May 2012

The Digital Customer Service department is seeking a Project Manager (Content Strategist) who will have responsibility for all Digital Initiatives.

The ideal candidate will support the Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills.

They will drive the program�s strategy and roadmap, collaborate with business and development teams across the company to define functional requirements, design high level process and system solutions, and manage all aspects of the project execution � including writing functional specifications, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.

Main responsibilities

� Acts as the point of contact for Customer Service (The voice of Customer Service) with business owners and other departments (transportation, Retail, Legal, PR etc.) on Digital initiatives.
� Build knowledge using clear, concise, visually appealing, and customer-focused content
� Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development
� Optimize content for usability and accessibility while maintaining a high bar for quality
� Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of the company
� Liaises with business groups to gather all Customer Service relevant information for Digital Initiatives.
� Identify opportunities to improve content development processes and tools
� Improve business metrics and content development processes using data analysis
� Liaises with the Digital Team to define and scope the technical requirements for New Digital Initiatives.
� Liaises with all Customer Service departments to ensure all relevant areas are engaged for Digital Initiatives in time to develop deliverables within their area to support the New Digital Initiative.
� Develops a working project plan for each new launch to track milestones, deliverables and deadlines.
� Ensures each department within Customer Service is clear on what deliverables they need to meet and by when for each launch.
� Ensures communication within Customer Service departments for new launches flows consistently and efficiently.
� Escalates issues that cannot be resolved to management.
� Takes full responsibility for the progress and launch of the project from design phase to implementation.
� Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action

You are the ideal candidate if:

you feel comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service, and an interest in technology and digital products and services. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.

� Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
� Excellent planning and organizational skills.
� Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
� Excellent Project management skills
� Excellent fluency in English and Spanish both verbal and written.
� Excellent people management skills
� Motivated to work on own initiative.
� Excellent interpersonal and communication skills.
� Proven Ability to make and Implement decisions.
� Knowledge of current Customer Service policies and procedures.
� Proven ability to build relationships quickly.
� Proven ability to influence change at all levels as appropriate.
� Experience with ECM (Enterprise Content Management) products & ECM strategies for management of digital media
� Specific experience with WCM (Web Content Management) technologies is advantageous

German and Spanish Customer Service Agent - Dublin

Title: German and Spanish Customer Service Agent - Dublin
Salary: �25,000
Location: Ireland, Dublin Region, Dublin
Languages: German, Spanish
Posted: 23rd May 2012

Our international client is urgently seeking a German speaking candidate with fluency in an additional European language eg: Spanish for a new customer service position based in Dublin.

The salary is 25,000 and the benefits with this company are excellent including:
Annual Bonus
Life Assurance
34 days holiday
Private medical insurance
Pension
Sports and social committee
Education assistance
Tax saver travel card

The role entails
� Quality Order Processing
� Credit Assistance: handling of miscellaneous credit activities
� Complaint Resolution: dealing with telephone queries and complaints
� Productivity: high volume data input
� Teamwork: involvement and co-operation within team and externally
� Customer Service Excellence: providing highest level of customer service at all times

For more information about this role please call Clodagh on +35316489602 and submit your CV to the link below.

Italian or Spanish Windows Support Analysts Required for CPL/HP

Title: Italian or Spanish Windows Support Analysts Required for CPL/HP
Salary: 27,000 - 29,000
Location: Ireland, Mid-East, Kildare, Leixlip
Languages: English, Italian, Spanish
Posted: 17th May 2012

Italian/Spanish Windows Support Analyst Required for CPL/HP - Contact Claire on 016146093

Do you have an interest in developing your IT knowledge and experience while working in a large multinational company?
We are recruiting for Windows Support Analysts with fluent English and French or German.

Role:
-Resolve remote users' IT problems by remote fix
-Respond to internal and external clients requiring technical support on servers and desktop technologies
-Dealing with complex technical issues from IT support professionals to define the problem and troubleshooting through to resolution
-Providing support on Microsoft products and technologies

Requirements:
-Fluent English and Italian or Spanish
-Minimum of 2 years experience troubleshooting issues on Microsoft products
-Strong working knowledge of Windows Server, Internet Explorer, Active Directory, Microsoft network technologies and client operating systems
-Currently hold an MCP/MCTS/MCITP or the willingness to study towards these while working

This is a permanent position based in Leixlip in Co. Kildare. Applicants from abroad are also considered.

For more information please contact Claire on 0035316146093 or send your CV through the link below.

Client Administration Agent - Fluent in Italian & Spanish

Title: Client Administration Agent - Fluent in Italian & Spanish
Salary: �25000
Location: Ireland, Dublin Region, Dublin
Languages: English, Italian, Spanish
Posted: 23rd May 2012

My international client is actively looking for candidates with fluency in both languages Italian and Spanish. The role is based in Dublin and they are offering a salary of �25,000 with a wide range of benefits such as car insurance, home insurance, travel subsidy, sport and social club, onsite canteen�

The right candidate will have skills and experience such as:
 Experience in a customer focused role
 Ideally experience in an administrative insurance industry
 Strong communication (verbal & written) skills
 Team player
 Ability to work under pressure
 Willing to work on certain week-end and night shifts

The main responsibilities will be:
 Administration of policies from enrolment to renewal.
 Implementation of new business.
 Update of the client database.
 Respond to client and broker queries and requests.
 Provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
 Participate in the training of newer team members.

Opportunities for career progressions !

If you do have a keen interest for this role please send me your CV to jacques.abengessamba@reedglobal.com

Italian & Spanish Helpdesk

Title: Italian & Spanish Helpdesk
Salary: competitive
Location: Ireland, South-West, Cork
Languages: Italian, Spanish
Posted: 14th May 2012

The Helpdesk Analyst is the first point of contact for partners and customers who wish to raise a technical support query in EMEA. The successful candidate will have strong customer focus skills and require the ability to think on their feet, be agile in a changing environment and have an outgoing and friendly personality as well as a desire to expand their skill set.

* Previous experience in a strongly customer focused role
* Preferably professional experience in an IT environment

Spanish Inside Sales Rep

Title: Spanish Inside Sales Rep
Salary: �21000 - �24000 per annum
Location: Ireland, Dublin Region, Dublin
Languages: Spanish
Posted: 14th May 2012

My client, an online giant, require a Spanish Pre Sales Representative to join their team on a 11 month contract.

They will join the ISO SEEMEA team (acquisition team) They will work very closely with the sales reps in helping close meetings with top mid market companies, (companies that have not worked with Google in the past).

They will be responsible for establishing the best contacts through proactively cold calling potential leads with the goal of scheduling a meeting with the reps for different areas of the business. They will also be involved in the strategy the rep is taking and will work together with the objective of acquiring new potential customers.

Requirements
* 1 to 3 Years Experience with proven success in cold calling and high volume dial
* Bachelors degree preferred or equivalent work experience
* Extremely proactive, organized, responsible and proven ability to work well with a team
* Strong communication skills
* Native-level fluency in English and Spanish
* Proven success in cold calling and high volume dial.
* Strong communication skills and the ability to pitch comprehensive advertising solutions over the telephone to high-end prospects

Responsibilities
* Prospect for new clients and react to inbound customer requests.
* Secure new AdWords clients by presenting search marketing solutions.
* Work within a team that supports a particular sector and educate customers on the opportunities within them. Develop sales pitch strategies that optimize the market potential.
* Provide the ultimate in client service by giving potential new customers the attention they need and deserve. Secure new clients by presenting customized solutions.
* Effectively manage your sales pipeline and develop a strategy for long-term sustained success

Technical Support with Spanish

Title: Technical Support with Spanish
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 14th May 2012

My client is recruiting for a Rich Media Campaign Service and Rich Media Technical Service Specialist. All roles require fluency in English and Spanish.

Responsibilities
* Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients' success
* Provide technical email and phone support to European customers for Rich Media Campaigns
* Assist clients via email and phone support to launch rich media campaigns
* Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
* Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements - Rich Media Campaign Services
* At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
* Proactive, eager to learn and comfortable in a rapidly changing environment
* Proven ability to balance multiple priorities and strong attention to detail
* Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
* Knowledge in basic HTML
* Previous experience working with or for an advertising agency a plus

Requirements - Rich Media Technical Services
* Experience in coding in HTML5, JavaScript and XML
* Ability to learn new programming and/or coding languages quickly and easily
* Knowledge of online advertising and digital technologies preferred
* Advanced knowledge of Flash - 2+years of Flash AS2 and AS3 experience
* Ability to code, investigate and troubleshoot in Flash AS2 and AS3
* Good knowledge of ActionScript, XML, and JavaScript
* Knowledge in HTML5 preferred
* Experience in quick turnaround support environment
* Proven ability to balance multiple priorities and strong attention to detail

For more information please contact Lisa in Morgan McKinley on 021-2300-300

Spanish & French Inside Sales

Title: Spanish & French Inside Sales
Salary: €34000 - €60000 per annum + Parking, Pension, Healthcare, commission,
Location: Ireland, South-West, Cork
Languages: French, Spanish
Posted: 14th May 2012

We are currently looking for IT skilled Spanish & French Inside Sales Representatives!

You now have a fantastic opportunity within your grasp!
Excellent base salary and a very attractive OTE structure with various progression paths to aid your career

INTERVIEWING NOW!

Duties

Managing a portfolio of accounts
Dealing with all aspects of a campaign
Using an existing network of industry contacts to generate new business
Building a 'territory'
Achieving sales targets
Continuously improving client relationships
Attend client meetings in country when required and travel to partner events
Maintaining and expanding relationships with existing clients
Completing administrative work, as required

Skills

Fluent English language speaker
Proven previous Sales experience
Driven personality with an ambition to be the best
Ability to handle customer feedback and collaborate with management to improve process and procedures
Strong ability to understand customer business needs rather than just customer IT requirements.
Excellent communication, presentation & negotiating skills
We are looking for a passionate, energetic, enthusiastic, flexible and capable person who enjoys operating as part of a team.

If you wish to hear more about this opportunity, please call Jason Doyle @ Morgan McKinley

Customer Services Representative

Title: Customer Services Representative
Salary: Negotiable
Location: Ireland, West, Galway
Languages: Italian, Spanish
Posted: 8th May 2012

POSITION: Customer Services Representative

CONTRACT: 9 Months

LOCATION: Galway City

START DATE: ASAP

SALARY: DOE

ROLE:

The focus of this position is to a point of contact and a representative for the company to all outside stakeholders. The successful candidate will be required to manage orders for the European, African, Middle East, Asia Pacific and South America markets.

ACCOUNTABILITIES

•Manage queries relating to order status and availability.

•Provide export documentation as required.

•Provide reports and analysis as required.

COMPETENCIES / Minimum Requirements

•Third level degree.

•Experience in a Customer Services role or related discipline

•Fluency in English is essential and Italian or Spanish required.

•Third language an additional advantage

•Excellent communications skills and strong team player

•Previous experience using Oracle and advanced Excel.

For more information or to apply contact Cianna Kivlehan on 00 353 91 563 868 or by email to ckivlehan@sigmar.ie

Fluent Spanish with Italian Tech Support €22k+

Title: Fluent Spanish with Italian Tech Support €22k+
Salary: €22000 - €22500 per annum
Location: Ireland, Dublin Region
Languages: Italian, Spanish
Posted: 23rd May 2012

Spanish with Italian Technical Support Agent

My client is currently recruiting a Spanish with Italian Technical Support Analyst to join their team.

Main Duties:
* Resolves customer issues using the tools and systems available
* Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems
* Retains ownership of each case until problem is resolved or resolution is identified
* Observes strict compliance to licensing, copyright and trademark legislation
* Protects confidential, sensitive information and material
* Accomplishes other duties as required
* Fluent in Spanish & Italian
* 2-3 experience is essential

Please forward your CV via the link provided.

Accounts Payable Analyst Spanish

Title: Accounts Payable Analyst Spanish
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: French, Spanish
Posted: 17th May 2012

Responsibilities:

-Preparation of Accounts Payable Ledger

-Organising team meetings and analysing the results

-Management of all expenditure with colleagues

-Act as a process specialist for team questions on processing or procedural matters

-Meeting with internal and external teams to ensure successful operations

-Taking part in the testing of system upgrades system upgrades and document process design, training documentation and policies & procedures as required.

-Checking that all process & procedure documents are up to date

-Ensuring relationships are built with the key stakeholders to maximise customer service

-Seeking opportunities to improve and create new solutions so the team can operate in a competent and cost effective manner.

-Involvement in ways to determine and implement best practices within

-Liaise with other department contacts and external customers

-Maintenance and improvement of key compliance controls

-Managing the reconciliation of data and issue log

Qualifications and Skills

-Third level qualification: Degree or equivilant in Business, Finance/Accounting, or part qualified accountant studying towards an accounting qualification

-Minimun 2-3 years experiece in an Accounts Payable role working in shared service environment

-Shows a strong understanding of audit related activities

-Proficient in Excel, reporting tools and ERP solutions

-Proficient in English but fluent in Spanish or French is preferred

-Excellent communication and customer service skills are essential

-Good negotiation and influecning skills are essential

*Please note this is a CONTRACT role*

Level II Helpdesk Support - Spanish & Ital

Title: Level II Helpdesk Support - Spanish & Ital
Salary: negotiable
Location: Ireland, Dublin Region
Languages: English, Italian, Spanish
Posted: 8th May 2012

Recruitment Profile

* Provides second level IT support to our clients B2B Care program. Performs problem identification and attempts resolution.
* Maintain enhanced knowledge base for a specialized skill set. Includes researching, piloting, and documenting relevant knowledge capital to ensure workflow for Help Desk Operations.
* Monitor and resolve cases assigned to the team Remedy queue. Escalate and follow up properly when necessary.
* Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
* Prioritize issues to ensure proper resolution order.
* Develop and maintain knowledge of customer and customer specific business environment. Develop and maintain an understanding of customer Service Level Agreement.
* Seek opportunities to improve knowledge, skills and performance and is receptive to constructive feedback.
* Work independently and maintains a high-degree of professional conduct at all times.
* Exhibit team leadership attributes.
* Assumes ownership for the coordination, investigation and documentation of customer problems. Will be the primary point of contact for the customer
* Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
* Actively participates in preventive maintenance, by documenting common problems and scripts for customer support
* Shares information required for the team to be successful
* Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings
* Develops and maintains knowledge of Remedy (incident tracking system), Central Support Knowledge Base and of the call centre's procedures and business environment

Skills:

* Excellent customer service skills
* Excellent communication and interpersonal skills
* Excellent problem solving and analytical skills
* Ability to remain calm and courteous in periods of stress
* Ability to work on several problems simultaneously
* Ability to work with broad range of experience levels
* Ability to make effective presentations and do general documentation
* Maintain high level of technical knowledge and processes through training, research and self-study
* Demonstrate leadership ability
* Demonstrate strong analytical and troubleshooting skills
* Organized/strong administrative skills
* Willingness to develop one self and achieve industry recognised technical certification

Knowledge/Abilities:

* Knowledge of Nokia Smart phones
* Understanding of Nokia applications (in the beginning PIXI applications)
* Understanding of Microsoft Enterprise solutions
* Understanding of operator networks and ICT technologies
* Symbian skills
* Deep technical expertise in 3 of the following:
* Microsoft Windows
* Mobile data services and peripherals
* Network Connectivity
* Remote connectivity
* Network Management
* E-mail and Internet connectivity
* Ability and desire to build additional technical skills
* Ability to interact effectively with others in a team environment
* Ability to follow instructions to produce desired results
* Aptitude to manage many tasks simultaneously
* Ability to work with broad range of experience levels
* Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational

Qualifications / Experience:

* Bachelor degree in Computer Science or related field (alternatively proven track records in a relevant work experience would be acceptable)
* Holding industry recognized certificates is a distinct advantage
* 1-3 years Personal Computer experience including Tier 2 support or Help Desk

Hours: 8:00am to 5:00pm Location: Ireland - Dublin

Education:

Additional Job Details: This is a second level role and candidates must be experienced. Fully fluent in Spanish, Italian and English a requirement.

Latin American Spanish Speaking Gaming Support in Dublin

Title: Latin American Spanish Speaking Gaming Support in Dublin
Salary: DOE
Location: Ireland, Dublin Region, Dublin
Languages: Spanish
Posted: 8th May 2012

Company: Our client is a company a leading online gaming company who have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They currently have a vacancy for a Latin American Spanish Speaking Gaming Support Executive in Dublin Ireland.

Role: In the role of Gaming Support you will be required to direct a team of Gaming Support agents while taking an active role in their career development. In addition you are responsible for training and communication to ensure that your team has the resources it needs. Further to this you must ensure exposure across queue resources and create in-depth reports, including trends and forecasts.

Skills: The ideal candidate must speak fluent Latin American Spanish and fluent English. You will possess at least 2 years experience in a support environment. Candidates must have a knowledge MMORPG platforms also.The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of the internet, internet applications, Microsoft windows, familiar with PC hardware, PC gaming and similar electronics. The successful candidate will also be outgoing hardworking individual.

Gains: If you are interested in a varied IT support Gaming Support role where you can manage a customer base and use your Latin American Spanish to work with customers this is the role for you. Our client is offering a very attractive salary also. Please do not hesitate to contact our team call or email us to find out more.

BeesWax Europe

Ireland: +35312313100

French IT Support

Title: French IT Support
Salary: competitive
Location: Ireland, South-West, Cork
Languages: French, Italian, Spanish
Posted: 14th May 2012

EMEA Technical Support Engineer (French) - additional languages beneficial (Spanish or Italian)

In this role the Support Engineer will be responsible for providing Level 2 technical assistance on all Trend Micro range of product installed and/or configured on any supported Windows platforms. This position may also include provision of support on malware related issues.

The support will be provided directly to our customers and resellers via various means of communication such as Phone, Email, and or Web Tools

In addition to the direct support to customers/resellers, the Support Engineer will also handle escalated issues via our preferred partners, distributors as well as internal escalation.

The objective will be to deliver Technical Support with the aim of driving high Customer Satisfaction levels.

This will be achieved via first call/contact resolution as well as escalation to higher level of expertise within a reasonable time.

As well as monitoring the customer satisfaction, the service delivery will be managed by adhering to clear operational team and individual objectives. The Support Engineer will provide end to end management of all handled cases

Where the primary role of the Support Engineer is to handle preferred Partners/Distributors and Customer/Resellers' technical queries, this role will also involve various tasks aiming at enhancing the internal support organization, partner support and product portfolio.

Qualification in IT or related area

CCNA desirable

French & Spanish Customer Support

Title: French & Spanish Customer Support
Salary: competitive
Location: Ireland, South-West, Cork
Languages: French, Spanish
Posted: 14th May 2012

* Previous experience in a strongly customer focused role
* Peferably professional experience in an IT environment

Duties & Responsibilities
* Log and validate post sales technical support queries from company Partners and distribute them among the technical support team of engineers
* Act as first point of contact for the Technical Support team through phone, email and web requests from company Partners
* Log and process Presales Technical Queries and opportunities solving the issues or escalating to the presales technical team.
* Log and take ownership for Online Registration support queries or issues with Online Storage solution for Trend Micro customers submitted via Web and Phone escalating where necessary to either Order Management Technical Support ensuring service levels are adhered to
* Effectively interact with other members of the team to provide solutions to customer service and minor technical issues
* Study trends in incoming cases or unusual cases and report these issues to management
* Maintain and monitor our Partners' contact information within the systems
* Help maintain operational efficiency in the team by validating support request and queue management tasks.
* Perform monthly event driven surveys and provide input & assistance to drive CSAT
* Maintain the technical support section of the partner portal and Affinity Guides and other documentation for the team.
* Participate in project work undertaken by the team
* Any other duties deemed necessary by management as per skill set.

Experienced Required (EMEA Only)
* Fluency in required languages- French & Spanish
* Effective communicator with positive and friendly personality
* Ability to act on own initiative and take responsibility as required
* Good multitasking skills and able to adapt easily to change
* A team player comfortable in a busy, fast-moving office environment
* Motivated person with a desire to develop their career in a growing company
* Strong PC skills including Windows OS, Word, Excel and Outlook

Enterprise Business Representative with French

Title: Enterprise Business Representative with French
Salary: 35.000 k - 45.000 k
Location: Ireland, Dublin Region, Dublin
Languages: English, Spanish
Posted: 23rd May 2012

For our client, a cloud computing company based in Dublin we are currently looking for Spanish Speaking Enterprise Business Representatives.

Responsibilities:

�Generate new business opportunities to fuel the Enterprise Pipeline
�Create and prioritize strategic target account lists within a defined territory
�Research and build "cold accounts" (i.e.: adding contacts, sending emails, cold calling)
�Conduct high level conversations with Senior Executives in prospect accounts
�Evangelize salesforce.com and the On-Demand model

Requirements:

�Bachelor's Degree from an accredited four year University
�3+ years of previous software sales or relevant experience
�Fluency in English and Spanish is essential
�Prior sales prospecting experience a strong plus but not required
�CRM experience a plus
�Ability to work in a fast paced, team environment

If you are interested, please send your CV to anna.cywinska@reedglobal or call Anna at: 01 6489627

Spanish speaking Technical Support opportunities in Cork �22-25k

Title: Spanish speaking Technical Support opportunities in Cork �22-25k
Salary: �22-25k
Location: Ireland, South-West, Cork
Languages: Spanish
Posted: 8th May 2012

Company: Our client is an outsourcing company that provides end-to-end customer service, technical support and sales services to SME & Enterprise customers across the world. They are based in Cork, Ireland and are building a new team of technical support professionals to work on a new client account.

Role: In the role of Spanish Technical Support Agent you will support the customers of a global technology company that provide b2b solutions to corporate clients across the world. The technical support agent will take calls from our Spanish markets regarding products and will troubleshoot queries, technical questions and setting up accounts so that the user can utilize the system correctly.

Skills: The skills needed for this role are as follows;

- Must be fluent in Spanish and English additional European languages are advantageous
- Candidates will have 6 months experience working with Flash AS2 and AS3 and have a strong knowledge of HTML5, JavaScript and XML coding
- He/She must have 1 years customer service experience and 1 years online advertising experience
- The successful candidate will be a quick learner with ability to grasp new programming or coding languages
- A knowledge of Mobile SDK and SQL is desired

Gain: If you are interested in a technical support role where you can work for a global IT company supporting interesting technology products this is for you. The salary on offer is a very attractive �22-25k per annum so please do not hesitate to contact our team.

BeeswaxEurope

Ireland: +353 0 1 231 3100
Germany: +49 30 567 96508
UK: +44 0 20 7136 3000

INTERNSHIP HR & Multilingual Recruitment (unpaid)

Title: INTERNSHIP HR & Multilingual Recruitment (unpaid)
Salary: €1 per annum
Location: Ireland, Dublin Region
Languages: French, German, Spanish
Posted: 2nd May 2012

INTERNSHIP - HR Administrator / Junior Recruiter (non-paid)

Adecco MarketREACH Multilingual are currently looking for HR Administrator / Junior Recruiter for 5 or 6 months. Please, be advice that this is a non-paid internship.

The ideal candidate will be taking general candidates through the recruitment process using 1st screening templates, assessing and advising candidates, carrying out all admin related to this process.

Recruitment activities:
Sourcing and qualifying candidates
Understanding client requirements
Giving candidates relevant client information
Responding to candidate queries
Checking references from candidates
Language testing candidates

Requirements:
Fluent English + one European language
Strong organisational and communication skills
Studding at a University or Business School level

This is a wonderful opportunity to join a leader in Recruitment solution and a strong international experience that will be a very valuable professionally. For full details or to apply, please contact Eric Bonjour at 00353 1 47 45 150, or simply apply through the link.

Accounts Payable Specialist with French or Spanish

Title: Accounts Payable Specialist with French or Spanish
Salary: 25-35K
Location: Ireland, South-West, Cork
Languages: French, Spanish
Posted: 8th May 2012

We are looking, for one of our client, a Accounts Payable Specialist (French or Spanish).
Our client is an International group and offers a relocation package.

Responsibilities

� Responsible for high volume invoice processing
� Matching all invoices and ensuring all are approved prior to processing
� Liaising with Management and Requisitioners to follow up queries and approvals
� Ensuring all invoices are processed in a timely manner
� Dealing with all vendor queries
� Reconciliation of Vendor Accounts & Month-End Reconciliations.
� Working as part of a large Accounts Payable Team
� Maximising early payment discount
� Clearing Aged items from AP accounts.
� Excellent communication and organisational skills
� Experience of working in a busy accounting environment with tight deadlines

Educational Requirements

Part Qualified Accountant or studying for similar qualification

Skills & Experience

Previous experience processing invoices for numerous vendors in several different currencies, dealing with vendor queries and reconciling vendor accounts, posting of journals through both the AP Ledger and the General Ledger and knowledge of balance sheet items

� Fluency in French or Spanish
� Excellent communication and interpersonal skills
� Be a self-starter who is motivated and capable of working on own initiative
� Customer service focus
� Must be available to work flexible hours, deal with large volumes & be a team player

Latin American Spanish Speaking Gaming Support in Dublin

Title: Latin American Spanish Speaking Gaming Support in Dublin
Salary: DOE
Location: Ireland, Dublin Region
Languages: Spanish
Posted: 8th May 2012

Company: Our client a leading online gaming company who have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They currently have a vacancy for a Latin American Spanish Player Support Executive in Dublin Ireland.

Role: In the role of Player Support you will be required to direct a team of Gaming Support agents while taking an active role in their career development. He/She will troubleshoot technical support issues to ensure players experience is a positive one. In addition you are responsible for training and communication to ensure that your team has the resources it needs. Further to this you must ensure exposure across queue resources and create in-depth reports, including trends and forecasts. On certain occasions Players Support Representatives will be involved in events and conferences to demonstrate the game to a wider audience.

Skills: The ideal candidate must speak Latin American Spanish and fluent English. You will possess at least 2 years experience in a support environment with 1 year experience in a leadership role. The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of internet applications, Microsoft windows, familiarity with PC hardware, PC gaming and similar electronics.

Gains: If you are interested in a Player Support role where you can manage a customer base and use your languages to work with customers this is the role for you. Our client is offering a very attractive salary and relocation allowance.
BeesWax Europe
Ireland: +35312313100

UK: +44 20 7136 3000
Czech Republic: +420 22 888 1773

Technical Support Specialists needed for an immediate start in Dublin!

Title: Technical Support Specialists needed for an immediate start in Dublin!
Salary: �22,000-�26,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: French, German, Spanish
Posted: 23rd May 2012

New Career Opportunity with a multinational IT company based in Dublin. We are hiring Technical Support Representatives with the following languages: Italian, Spanish, French, German Turkish!

If you are ready for a new challenge, energetic and professional, with technical aptitude, we�d love to hear from you.

A successful Technical Support Rep would ideally possess the following:

* Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.
* Ability to resolve billing and payment queries
* Have a strong desire to learn continually and grow professionally.
* Are driven to master the products they're supporting/offering.
* Are comfortable communicating about technical matters in laymen's terms.
* Want to be part of an exciting, rapidly changing industry.
*Enjoy tackling tough problems and determining customers� needs.

Requirements:

* Multilingual, fluent and in the languages in which the Services are provided, as well as in English
* Excellent written communications skills
* 1 year of technical support experience/customer service via phone, email, and chat
* Very customer service focused, able to deal with customers in a friendly and polite manner
* Substantial personal or professional experience using smart mobile technology, such as iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, another eReader, any Android device
* Technologically capable: preferably have had experience troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), online downloads, transactions, applications, software, and hardware issues

*** Please note, the recruitment process has already started therefore our client will only consider candidates already based in Ireland!

If you are interested, please send your CV over to Anna: anna.cywinska@reedglobal.com or call her at 016489627.

Spanish AND Italian Customer Care Agent- Dublin

Title: Spanish AND Italian Customer Care Agent- Dublin
Salary: Up to �37,000 OTE
Location: Ireland, Dublin Region, Dublin
Languages: English, Italian, Spanish
Posted: 23rd May 2012

Interested in joining a growing multinational company based in Dublin?

My client is looking for Customer Care Agents speaking fluently Italian, Spanish and English.

Requirements:

- Fluent Spanish AND Italian
- Customer service and sales experience
- knowledge in Auction
- Good communication
- Team player
- available to start NOW

Role:

- Inbound and outbound calls (~90 calls/day)
- Ensure all follow up communications with customers regarding post sales transactions
- manage the post-sale process
- monitor sales contract information
...

This role is a permanent contract and the company is offering a salary from �27,000 Basic up to �32,000 OTE.
Full training and excellent benefits are on offer.

If you are interested, please, send your CV to dublinspecialist.temp2@reedglobal.com

Sales/Customer Service Agent with Spanish&Italian

Title: Sales/Customer Service Agent with Spanish&Italian
Salary: �27k - 37k
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Italian, Spanish
Posted: 22nd May 2012

For our client, the worlds leading american online auction company for used construction and agricultural equipment, we are currently looking for Spanish & Italian Sales/Customer Service Agents.

Job:

This position requires heavy phone volume, including answering inbound calls, providing customers with information about the company, their auctions, equipment for sale in upcoming auctions, and making outbound calls to customers regarding their purchases. Enter all communication into companies�s customer database. Assist other Customer Care/Inside Sales Agents as necessary.

Your Profile:

Excellent communication skills
Outbound/inbound sales experience
Proven track of customer service experience
Team player with leadership skills
Computer literate with experience in Microsoft Office
3-5 years of Call Center or Inside Sales Experience

Please not: the recruitment process has already started therefore we are looking for candidates already based in Ireland.

If you feel suitable for this role, please send your CV to Anna: anna.cywinska@reedglobal.com or give her a call at: 01 648 96 27

Medical Services Advisor/Nurse with Spanish

Title: Medical Services Advisor/Nurse with Spanish
Salary: �30,000-�40,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Spanish
Posted: 22nd May 2012

We have an excellent opening with a global insurance company for a Medical Services Adviser(Nurse) with Spanish

Responsibilities:

Pre-authorization of in-patient treatment.
Aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation.
Case management of complex cases.
Maintain relationships with brokers/clients/providers.
Medical claims reviews

Our Client provides 24/7 service to their insured members and this role will involve working night and weekends on a rotational basis.

Requirements:

Minimum of 2 years experience as a qualified nurse.
Previous experience in customer service or administrative role
Good medical knowledge suitable
Fluency in English and Spanish is essential!
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity

Please call Anna on +353(1)6489627 for more information and submit your CV to anna.cywinska@reedglobal.com

URGENT: Customer Care Agent - Italian and Spanish (need both languages)

Title: URGENT: Customer Care Agent - Italian and Spanish (need both languages)
Salary: Up to �37,000 OTE
Location: Ireland, Dublin Region, Dublin
Languages: Italian, Spanish
Posted: 22nd May 2012

Your profile: The perfect candidate will be fluent in these both languages: Italian and Spanish. You will have strong experience in customer services and sales (preferably experienced in a call centre). Knowledge in Auction is also necessary. Plus, excellent communication, strong reporting skills and need to be an excellent Team player.

Your mission: The role involve lot of inbound and outbound calls (around 90 calls per days), ensure all follow up communications with customers regarding post sale transactions, also manage the post-sale process, monitor sales contract information, and other duties.

Our offer: This role is a permanent contract and the company which is based in Dublin is offering a salary from �27,000 Basic up to �32,000 OTE. Full training and excellent benefits are on offer .

Must be available to start straight away ! ! !

If you would like to know more about the role then please submit your CV to jacques.abengessamba@reedglobal.com

Spanish Customer Service Administrator

Title: Spanish Customer Service Administrator
Salary: €22000 - €23000 per annum + vhi,pension,Gym membership,Car Parking
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 25th Apr 2012

Customer Service Administrator required with fluency in Spanish for multinational Insurance company based in Cork
Full time Contract 4-6 Months position available with immediate start date
Responsibilities:
*You will be responsible for responding to a wide range of customer calls regarding all aspects of our client's service
*The role involves using excellent customer service skills and a wide range of IT systems and processes to resolve customer's queries
*Updating & maintaining databases and systems
*Completing administrative duties

Requirements:
*Bilingual Spanish and English
*Experience working in a Customer Service or or office administration position
*Ability to deliver a high level of customer service with a confident and professional manner
*Proficiency in Microsoft applications
*Excellent communication and interpersonal skills

Full time permanent position - Interviews are immediate - Apply by sending your CV via the link to Michael Adecco Cork or Call 0214273830 for further information.

Salary EUR22,000 per annum + excellent benefits

'Adecco is an equal opportunities employer'

Medical Services Advisor�s (Qualified Nurse�s) with fluency in Spanish/French or Portuguese.

Title: Medical Services Advisor�s (Qualified Nurse�s) with fluency in Spanish/French or Portuguese.
Salary: �35,000 - �40,000
Location: Ireland, Dublin Region, Dublin, Dublin City
Languages: French, Italian, Portuguese, Spanish
Posted: 22nd May 2012

Our Client an International Insurance provider is seeking Medical Services Advisor�s (Qualified Nurse�s) with fluency in French/Spanish or Portuguese.

Key Responsibilities:
 Preauthorization of in-patient treatment.
 Aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation.
 Case management of complex cases.
 Maintain relationships with brokers/clients/providers.
 Medical claims reviews
 In line with our plans to provide 24 /7 service to our insured members this role will involve working night and weekends on a rotational basis.

Experience Required
 Minimum of 2 years professional clinical experience in a multi-practice operation or hospital.
 Exposure to administrative functions.
 Sound medical knowledge suitable
 Must have fluency in both Spanish/French/Portuguese and English

Behavioural Competencies:
 Customer focused
 Strong communication (verbal & written)
 Ability to work effectively within a team environment
 Ability to work under pressure
 Ability to prioritise workload and manage time effectively
 Highly motivated and proactive
 Results driven and solution orientated

Technical Competencies:
Strong Knowledge of Microsoft Office ( Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

Spanish speakers-Jobs for you in Greece

Title: Spanish speakers-Jobs for you in Greece
Salary: Attractive
Location: Ireland, Dublin Region, Dublin
Languages: English, Spanish
Posted: 22nd May 2012

About Company:

Our client is a leading contact centre outsourcer for multinational organizations with in 47 countries. It is currently working with a lot of business partner and have been rewarded many recognition awards. As a Technical Support Representative, you will be dealing with the client of a leading computer manufacturer.
If you are keen to be train to the new edge technology, if you are willing to travel and start an international career at the same time, this job offer is for YOU!

Job description:

- Answer customers� enquiries over the phone
- Advise Spanish speaking users of leading technology products over the phone
- Data entry and information collect
- Build and maintain a strong relationship with customer
- Working in a multinational and dynamic team

Your profile:

- Native Spanish and fluent English
- Interest in IT and desire to develop in that area
- IT and Technical background highly appreciated
- Keen to be trained in the newest and cutting edge technology

Benefits:

- Competitive salary -�1045 Euros per month(14 salaries in a year- 1 extra salary in summer and 1 in Christmas)

Performance bonus every month
Shift allowance

Full, paid training

- Booked Flight ticket to Greece,
- taxi from the airport to the hotel,
- two weeks accommodation,
- help to have tax number and account number, Greek courses

Twitter Support Agent � Spanish

Title: Twitter Support Agent � Spanish
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

In every career there comes along one great opportunity. You can either let that opportunity pass you by, or you can grasp it.

If you are passionate about the ever evolving digital landscape and you wish to align your career with the ultimate player in digital communications, this is your moment to step up.

TWITTER is establishing its EUROPEAN HEADQUARTERS in DUBLIN, IRELAND and are working with Prosperity to find EXPERIENCED SUPPORT AGENTS with fluent SPANISH & ENGLISH to work in DUBLIN. This is a fantastic opportunity for experienced online sales administrator and support agent who are passionate about everything online. If you have this experience, please apply to Prosperity and we will work with Twitter to assess your suitability.
To qualify for this fantastic opportunity, you will be passionate about everything online, have strong account management experience or sales experience.

Responsibilities
Respond to advertisers and sales inquires in a timely and helpful manner
Meet and exceed defined service level agreements
Engage with product and engineering teams on issue prioritisation and road map
Identify areas for improvement on an ongoing basis
Partner with finance, marketing and sales on role definition and process enhancement

Requirements
BA/BSc degree
Must be fluent in Spanish and English
Excellent verbal and written communication
Experience with online advertising
Passion for online and technology

If you believe your experience is relevant to this role, please apply and I will review your application. Otherwise, if you have any questions, please mail me at:

kate@prosperity.ie
Many thanks,

Kate :)

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great

companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We

want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . . Happiness Works
Winner of Best Listings Site, Eircom Spider Awards 2011
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008
Winner of Best Recruitment Site, Eircom Spider Awards 2008

Twitter Business Account Manager � Spanish

Title: Twitter Business Account Manager � Spanish
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

In every career there comes along one great opportunity. You can either let that opportunity pass you by, or you can grasp it.

If you are passionate about the ever evolving digital landscape and you wish to align your career with the ultimate player in digital communications, this is your moment to step up.

TWITTER is establishing its EUROPEAN HEADQUARTERS in DUBLIN, IRELAND and are working with Prosperity to find an EXPERIENCED BUSINESS ACCOUNT MANAGER with fluent SPANISH & ENGLISH to work in DUBLIN. This is a fantastic opportunity for experienced online sales & account managers who are passionate about everything online. If you have this experience, please apply to Prosperity and we will work with Twitter to assess your suitability.

You should be a Business Account Manager with the knowledge of Spanish market and strong sales experience

Responsibilities:
* Build long term client relationships while hitting sales targets
* Manage the full sales cycle, from prospecting to cold calling, pipeline management & closing
* Educate clients and the market about advertising opportunities
* Work in tandem with Account Managers to onboard new advertisers
* Help advertisers build and execute effective campaigns and measure results
* Vertical experience is a plus - particularly in retail, technology, travel, entertainment

Requirements
* BA/BSc degree or equivalent
* Demonstrated career success to date
* Netherlands market knowledge
* Fluency in English & Spanish
* Relevant sales experience
* Passion for technology
* Sense of humour - it's going to be a wild ride!
* Experience of working in digital media environment is a plus

If you believe your experience is relevant to this role, please apply and I will review your application.
Many thanks, Gary.

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . . Happiness Works

Winner of Best Listings Site, Eircom Spider Awards 2011
Winner of Best Recruitment Site, Eircom Spider Awards 2008
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008

Twitter Online Account Manager � Spanish

Title: Twitter Online Account Manager � Spanish
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

In every career there comes along one great opportunity. You can either let that opportunity pass you by, or you can grasp it.

If you are passionate about the ever evolving digital landscape and you wish to align your career with the ultimate player in digital communications, this is your moment to step up.

TWITTER is establishing its EUROPEAN HEADQUARTERS in DUBLIN, IRELAND and are working with Prosperity to find EXPERIENCED ONLINE ACCOUNT MANAGERS with fluent SPANISH & ENGLISH to work in DUBLIN. This is a fantastic opportunity for experienced online sales & account managers who are passionate about everything online. If you have this experience, please apply to Prosperity and we will work with Twitter to assess your suitability.

To qualify for this fantastic opportunity, you will be passionate about everything online, have strong account management experience or sales experience.

Responsibilities

Build long term client relationships and develop successful advertising campaigns.

Implement and optimise campaign performance using internal tools and data analysis

Help advertisers build and execute effective campaigns and measure results

Requirements

BA/BSc degree

Demonstrated career success to date

Passion for online and technology

Experience of working in digital media environment is a plus

If you believe your experience is relevant to this role, please apply and I will review your application.
Many thanks, Lorraine.

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . .
Happiness Works
Winner of Best Listings Site, Eircom Spider Awards 2011
Winner of Best Recruitment Site, Eircom Spider Awards 2008
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008

Purchasing Manager - Direct Procurement

Title: Purchasing Manager - Direct Procurement
Salary: 65000
Location: Ireland, West, Galway, Galway
Languages: French, German, Spanish
Posted: 18th May 2012

Purchasing Manager - Direct Procurement required with 5-8 years� experience in direct procurement. Fluency in either German, French or Spanish essential. Galway. West of Ireland.

Responsibilities:
� Full strategic responsibility for the Commodity Management process for direct goods and services in
support of company�s business for assigned areas in EMEA
� Responsible for driving cost reductions to meet corporate targets
� Drive cooperation with business unit leadership / Managing Directors and all functional business owners, as well as Finance, Legal, Audit, Risk, Security, etc
� Support the end users with Procurement issues and selection of suppliers
� Manage contracts and databases
� Facilitate new contract development and reconstruct sub-optimal, existing contracts
� Develops policies and procedures for the operation of procurement activities
� Monitors the cost, schedule and performance aspects of major sub-contracts
� Assures cost modelling and business cases
� Coordinates purchasing activities with all functional owners
� Provides guidance to business stakeholders to achieve goals in accordance with established policies
� Create, influence and execute Commodity strategies in alignment with Global Commodity owner
� Run Sourcing events: RFP, RFI and benchmarks
� Use e-sourcing tools in the performance of duties
� Report accomplishments and communicate initiatives and other issues to leadership and within Corporate Procurement Team
Requirements:
� Typically requires 5 - 8 years� experience and a Bachelor's degree or equivalent experience
� Must be fluent in either German, Spanish or French.
� Excellent communication and presentation skills and the ability to work well with others
� Must be able to Draft and Red-line contracts
� Must be able to run a Sourcing event end-to-end
� IT systems knowledge in SAP (or similar ERP), Ariba and MS Office
� Market and legal knowledge required in addition to procurement skills
� Ability to work independently, to initiate savings strategies and to close tasks, projects and programs efficiently

Twitter Senior Sales Manager - Spanish

Title: Twitter Senior Sales Manager - Spanish
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

Twitter Senior Sales Manager - Spanish

In every career there comes along one great opportunity. You can either let that opportunity pass you by, or you can grasp it.

If you are passionate about the ever evolving digital landscape and you wish to align your career with the ultimate player in digital communications, this is your moment to step up.

TWITTER is establishing its EUROPEAN HEADQUARTERS in DUBLIN, IRELAND and are working with Prosperity to find an EXPERIENCED SENIOR SALES MANAGER with fluent SPANISH & ENGLISH to work in DUBLIN. This is a fantastic opportunity for experienced online sales & account managers who are passionate about everything online. If you have this experience, please apply to Prosperity and we will work with Twitter to assess your suitability.
To qualify for this fantastic opportunity, you will have experience managing and molding large sales teams. You will be a leader with a vision who can motivate this team, devise stellar strategies and hit sales targets.

You will be expert at pipeline and client relationship management and you will be constantly focussed on how to improve advertisers' experience, campaigns and ultimately results.

You will have ten years experience in sales and your career trajectory in this environment has been nigh on vertical! You will currently hold a senior sales position.

You will be passionate about technology and new media and the opportunities it represents for businesses and consumers.

Fluent Spanish is essential and experience in the retail, technology, travel or entertainemnt sectors is a plus.

If you believe your experience is relevant to this role, please apply and I will review your application.

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . . Happiness Works

Winner Best Listings Website, eircom Golden Spider Awards 2011
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008
Winner of Best Recruitment Site, Golden Spider Awards 2008

Team Leader Order Management

Title: Team Leader Order Management
Salary: Negotiable
Location: Ireland
Languages: English, Spanish
Posted: 19th May 2012

Team Leader - Order Management or Supply Chain
Our client a large multinational based in Dublin is seeking an experienced Multilingual Team Leader for immediate start.

The role will involve:
Manage and lead a team of up to10 direct reports.
Drive customer satisfaction and metrics.
Assist with the implementation and execution of customer experience initiatives.
Identify barriers to success and drive issue resolution and customer satisfaction.
Drive a culture of performance and process improvement through customer metrics focusing on quality of service.
Understand customers buying patterns and requirements.
Recruit, lead, develop and retain team members.
Contribute to employee satisfaction and development through coaching, training, recognition and rewards, performance management.
Manage sales order book, back logs, quotes and PO errors
Drive supplier performance
Identify potential improvement and lead the implementation of corrective actions based on Lean Six Sigma methodology, A3 Development and A4 Countermeasures.

Requirements
Multiple language skills necessary - French, Italian or Spanish with English.
Hold a Degree in Business, Finance, Marketing or Supply Chain
5 years experience in a customer facing role
2 years experience in managing a team
Advanced knowledge of CRM Systems
Professional certification.

Italian&Spanish Technical Support Rep needed urgently!!!

Title: Italian&Spanish Technical Support Rep needed urgently!!!
Salary: �22,000-�24,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Italian, Spanish
Posted: 22nd May 2012

For a big multinational company, we are currently looking for Italian&Spanish Technical Support Reps to join its Dublin team.

As a Italian&Spanish Technical Support Representative you will be providing high quality technical customer assistance to the company Client�s customers.
You will be a high performer with a penchant for technology, operations and products. This person will support end users through existing and new support channels.

If you are energetic and professional, with technical aptitude, we�d love to hear from you. Technical background and experience is a must as well as fluency in Spanish & Italian, and our client's world-class trainers will teach you all the product specific information to make you successful. After you get there, they�ll provide continuing technical education and a casual, fun work environment.

If you are ready for a new career, please stop here and send your CV to Anna: anna.cywinska@reedglobal.com or call her at: 01 648 96 27

German Customer Services with another language required - Dublin

Title: German Customer Services with another language required - Dublin
Salary: �25,000
Location: Ireland, Dublin Region, Dublin
Languages: French, German, Italian, Spanish
Posted: 22nd May 2012

Your profile:First of all you are fluent in German with fluency in one of these languages: Spanish/French/Italian. We are requiring from you at least 6 months Customer Services experience. You also need to be positive, confident and self motivated with excellent communication, reporting skills and need to be an excellent Team player.

Your mission: The perfect candidate will be responding to queries raised by our client�s customers, providing quality service in a prompt, efficient, professional and friendly manner via phone and email, performing Database lookups and other duties.

The offer: This role is permanent contract the company is offering an excellent salary of �25,000. Full training and benefits are also on offer.

If your you are interested by this role please submit your CV to jacques.abengessamba@reedglobal.com

Accounts Payable Spanish Contract

Title: Accounts Payable Spanish Contract
Salary: €30000 - €36000 per annum
Location: Ireland, Dublin Region
Languages: French, German, Spanish
Posted: 16th May 2012

A large multi national company based in Dublin City Centre are currently recruiting for an Accounts Payable Analyst with fluent Spanish on a contract basis.

Responsibilities
* Weekly preparation of payments runs
* Control & record company Direct Debits & Standing orders
* Review & follow-up on Bank reconciliations
* Preparation of cash forecasting
* Preparation JV for donation payments
* Card administrator for company fuel cards
* MDM Requestor for Master data changes to vendor
* Preparation of Donation form
Skills

* Ability to perform well under tight reporting datelines
* Understanding of operational excellence / lean principles and tools
* Good Excel /SAP skills
* Imports and exports good ideas
* Strong Planning & Organising with Attention to detail
* Excellent Communication Skills
Qualifications

* Third level qualification: Certificate in a Business, Accounting or other related field or Accounting Technician qualification
* A Minimum of 3 years' experience in Accounting or Administration role in a Shared Services Environment.
* Fluent in English with any additional European language would be beneficial.
Please note that this position is a CONTRACT position.

Accounts Payable French Contract

Title: Accounts Payable French Contract
Salary: €30000 - €36000 per annum
Location: Ireland, Dublin Region
Languages: French, Spanish
Posted: 16th May 2012

A large multi national company based in Dublin City Centre are currently recruiting for an Accounts Payable Analyst on a contract basis.

Reponsibilities
* Weekly preparation of payments runs
* Control & record company Direct Debits & Standing orders
* Review & follow-up on Bank reconciliations
* Preparation of cash forecasting
* Preparation JV for donation payments
* Card administrator for company fuel cards
* MDM Requestor for Master data changes to vendor
* Preparation of Donation form
Skills

* Ability to perform well under tight reporting datelines
* Understanding of operational excellence / lean principles and tools
* Good Excel /SAP skills
* Imports and exports good ideas
* Strong Planning & Organising with Attention to detail
* Excellent Communication Skills
Qualifications

* Third level qualification: Certificate in a Business, Accounting or other related field or Accounting Technician qualification
* A Minimum of 3 years' experience in Accounting or Administration role in a Shared Services Environment.
* Fluent in English with any additional European language would be beneficial.
Please note that this position is a CONTRACT position.

Doctor-Insurance Industry-French, Spanish or Portugese speaking

Title: Doctor-Insurance Industry-French, Spanish or Portugese speaking
Salary: �55000-60000
Location: Ireland, Dublin Region, Dublin
Languages: French, Portuguese, Spanish
Posted: 16th May 2012

In Partnership with our client an exciting opportunity exists within a dynamic Global Health Insurance Company currently expanding its International Healthcare and Financial Services Operations based in Dublin, Ireland. This is the perfect challenging opportunity for a newly qualified doctor with fluency in Spanish, French or Portuguese for an office based, non hospital role with excellent career advancement opportunities in the commercial industry. Candidates based outside of Ireland are very welcome to apply.

Working as a Medical Advisor (French, Spanish or Portuguese speaking) in a busy International Medical Services department you will be primarily responsible for the review of all medical claims. Supported by a team of other Healthcare professionals including qualified Nurses other responsibilities will include:
� Evaluation of medical appropriateness with regard to claims
.Managing International Evacuations of insured members
� Managing the relationship with brokers, clients as well as providers
� Case Management of complex cases

The successful candidate will have
� Medical Doctor qualification
� Strong Administration skills and excellent business acumen
� Fluency in French, Spanish or Portuguese is essential for this role.

Phone interview and flights for interview will be provided for the right candidates so candidates living outside of Ireland are very welcome to apply.

This is a permanent role with a full benefits package including Medical Insurance, Other discounted Insurance Premiums, Pension Scheme, Travel Subsidy and Free Parking.

If you are interested in this role please send your CV to Aoife O' Reilly, CPL Healthcare by email aoife.oreilly@cplhealthcare.com or call me on 00353 1 6146090

Purchasing Manager - Indirect Procurement

Title: Purchasing Manager - Indirect Procurement
Salary: 60000
Location: Ireland, West, Galway, Galway
Languages: French, German, Spanish
Posted: 18th May 2012

Purchasing Manager Indirect Procurement required with 5 - 8 years experience. Must be fluent in German, French or Spanish
Responsibilities:
� Full strategic responsibility for the Commodity Management process for Indirect goods and services in support of company�s business for assigned Sales Areas in EMEA
� Responsible for cost reductions in the range of 7-15% of spend
� Drive cooperation with business units leadership / Managing Directors and all functional business owners, as well as Finance, Legal, Audit, Risk, Security, etc
� Support the end users with Procurement issues and selection of suppliers
� Manage contracts and database�s
� Facilitate new contract development and reconstruct sub-optimal, existing contracts
� Develops policies and procedures for the operation of procurement activities
� Monitors the cost, schedule and performance aspects of major sub-contracts
� Assures cost modeling and business cases
� Coordinates purchasing activities with all functional owners
� Provides guidance to subordinates to achieve goals in accordance with established policies
� Manages through subordinate supervisors, the coordination of activities of a section or department with
responsibility for results in terms of costs, methods, and employees
� Create, influence and execute Commodity strategies in alignment with Commodity owner
� Run Sourcing events: RFP, RFI and e Auctions
� Conduct benchmarking projects and analysis to determine best in class opportunities
� Report accomplishments and communicate initiatives and other issues to leadership and within Corporate Procurement Team

Requirements:
� Typically requires 5 - 8 years experience and a Bachelor's degree or equivalent experience
� Excellent communication and presentation skills and the ability to work well with others
� Must be able to Draft and Red-line contracts
� Must be able to run an e Sourcing event end-to-end
� IT systems knowledge in SAP, (or similar ERP) and MS Office
� Market and legal knowledge required in addition to procurement skills
� Fluency in either German, French or Spanish is essential.
� Ability to work independently, to initiate savings strategies and to close tasks, projects and programs efficiently

Spanish speaking Nurse-Office based Job

Title: Spanish speaking Nurse-Office based Job
Salary: �40000-45000
Location: Ireland, Dublin Region, Dublin
Languages: English, Spanish
Posted: 16th May 2012

In Partnership with our client an exciting opportunity exists within a dynamic Global Health Insurance Company currently expanding its International Healthcare and Financial Services Operations based in Dublin, Ireland.
This is the perfect challenging opportunity for a qualified and experienced Spanish speaking Nurse looking for an office based, non hospital role with excellent career advancement opportunities in the commercial industry. Candidates based outside of Ireland are very welcome to apply.

Working as a Nurse Advisor (Spanish speaking) in a busy International Medical Services department you will be primarily responsible for the review of all medical claims. Supported by a team of other Healthcare professionals consisting of Doctors and qualified Nurses other responsibilities will include:
� Evaluation of medical appropriateness with regard to claims
.Managing International Evacuations of insured members
� Managing the relationship with brokers, clients as well as providers
� Case Management of complex cases

The successful candidate will have
� Minimum 2 years Clinical Nursing experience
� Strong Administration skills and excellent business acumen
� Flexibility to work shifts
� Fluency in Spanish is essential for this role.

Phone interview and flights for interview will be provided for the right candidates so candidates living outside of Ireland are very welcome to apply.

This is a permanent role with a full benefits package including Medical Insurance, Other discounted Insurance Premiums, Pension Scheme, Travel Subsidy and Free Parking.

If you are interested in this role please send your CV to Aoife O' Reilly, CPL Healthcare by email aoife.oreilly@cplhealthcare.com or call me on 00353 1 6146090

Spanish with Italian - Technical Support ! Immediate start

Title: Spanish with Italian - Technical Support ! Immediate start
Salary: Negotiable
Location: Ireland, Dublin Region, Dublin
Languages: Italian, Spanish
Posted: 22nd May 2012

Are you looking for a new opportunity?

Are you fluent in Italian and Spanish (both languages)?

Are you available to start straight away?

If you have strong experience in technical support role you will love this position ! Do not miss this occasion, send me your updated CV to be shortlisted for immediate interview.

Great Salary + Great Company = Great Job !!!!!

Send me your CV to jacques.abengessamba@reedglobal.com

Sales Administrator - Italian, Spanish or French

Title: Sales Administrator - Italian, Spanish or French
Salary: Negotiable
Location: Ireland, Dublin Region, Dublin
Languages: French, Italian, Spanish
Posted: 22nd May 2012

My client, an international IT company is recruiting sales administrators for a temporary role.

If you have fluent Italian, French or Spanish with experience in sales administration please send me your CV and I will be able to give you more details about the role.

My e-mail address is jacques.abengessamba@reedglobal.com

Renewals Officer with fluent Spanish and French or German

Title: Renewals Officer with fluent Spanish and French or German
Salary: �25,000
Location: Ireland, Dublin Region, Dublin
Languages: French, German, Spanish
Posted: 22nd May 2012

Your profile: Fluency in Spanish plus French or German. Strong Customer Service background. Excellent communication skills both written and verbal at all levels. Ability to work under pressure. Team player. Data entry, processing or claims experience with financial or insurance background will definitely be a plus.

The role: Main keys of the role are renewal preparation, negotiation and follow-up, renewal confirmation and growth opportunities.

The offer: This role is a permanent contract and the company is offering a salary from �25000. Full training and excellent benefits are on offer. Opportunities for career progression as well !

If you would like to know more about the role then please submit your CV to jacques.abengessamba@reedglobal.com

Lead General Specialist (Spanish)

Title: Lead General Specialist (Spanish)
Salary: €25000.00 per annum
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

If your career can be compared to a mountain, this Global Digital Organisation is the summit. So why linger around base camp? Why not bring your energy and creativity to a company that realises dreams by bringing amazing innovations to our daily lives and by transforming the World in the ways we share, explore and communicate?

If you have experience of working as a pre-sales representative and a strong interest in all things online, this could be the role for you.

Requirements
1 to 3 Years Experience with proven success in cold calling and high volume dial
Bachelors degree preferred or equivalent work experience.
Extremely proactive, organized, responsible and proven ability to work well with a team.
Strong communication skills.
Native-level fluency in English and Spanish.
Proven success in cold calling and high volume dial.
Strong communication skills and the ability to pitch comprehensive advertising solutions over the telephone to high-end prospects.

Responsibilities
Prospect for new clients and react to inbound customer requests.
Secure new clients by presenting search marketing solutions.
Work within a team that supports a particular sector and educate customers on the opportunities within them.
Develop sales pitch strategies that optimize the market potential.
Provide the ultimate in client service by giving potential new customers the attention they need and deserve.
Extremely proactive, organized, responsible and proven ability to work well with a team
Secure new clients by presenting customized solutions.
Effectively manage your sales pipeline and develop a strategy for long-term sustained success.

If you feel you have the relevant experience and skills for this role, please get in touch. Many thanks,Roisin.

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . . Happiness Works
Winner of the Eircom Spiders Best Listings Site, 2011.
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008
Winner of Best Recruitment Site, Golden Spider Awards 2008

Spanish Speaking - Online Account Manager

Title: Spanish Speaking - Online Account Manager
Salary: Negotiable
Location: Ireland, Dublin Region
Languages: English, Spanish
Posted: 22nd May 2012

This is an opportunity to work for one of the largest companies in the World and enjoy near unlimited scope for career development.

Our client is an uber brand, a hugely progressive organisation that has radically changed the way we work and live.
They are now seeking to engage an experienced Account Manager to augment their ongoing expansion. This role represents an opportunity for an ambitious Account Manager to align their career with a brand that is on a stellar trajectory.

To be considered for this role you should have a minimum of 3 - 5 years of experience in an Agency / Media Account Management, with full immersion in the Online Advertising Sector. You should have fluent English and it is essential that you have fluency in Spanish and business level English.

The requirements of this role will be to liaise with some of the top International Ad Agencies, monitoring and evaluating our client's many digital display campaigns across their various products and services with a view to optimising them for maximum consumer engagement and revenue generation.

The successful candidate for this role will have a high level of proficiency in Microsoft Excel, PowerPoint and other MS Office applications, and will have excellent communication skills and superior customer-service oriented skills. They will be native to the Agency / Media space and be able to communicate clearly and knowledgeably on a digital creative level. They will be meticulous in tracking, analysing and reporting. They will be highly comfortable and fluent in communicating with both account executives and directors, and should be able to work both independently and as part of a team.

If you believe your experience is relevant to this role, please apply and I will review your application. Otherwise, if you have any questions, please mail me at: roseanne@prosperity.ie
Many thanks, Roseanne.

Us.
As Ireland's leading media, creative, digital, marketing and media sales recruitment consultancy we've made it our mission to connect great people with great companies.
We aim to recognise what you value in the work place and we are committed to finding you a role that will be worthy of you, the role that will make you happy. We want you to jump out of bed on a Monday morning and sing in the shower. We want you to be happy in your work, because . . . Happiness Works

Winner Best Listings Website, eircom Golden Spider Awards 2011
Winner of the ERA Grand Prix National Recruitment Advertising Award 2008
Winner of Category, National Cedar Awards 2008
Winner of Best Recruitment Site, Golden Spider Awards 2008

German Customer Service

Title: German Customer Service
Salary: 25,000
Location: Ireland, West, Galway, Galway, West of Ireland
Languages: French, German, Italian, Spanish
Posted: 18th May 2012

Collins McNicholas Ireland currently recruiting for German Customer Service Specialists required with fluency in German for major multinational company based in Galway, West of Ireland.

Must have 3 years experience in a customer service / call centre environment.
Fluency in German with fluency in either Italian, French or Spanish would be desireable. Fluent English essential
Strong system skills.
Ability to work under pressure
Ability to take responsibility for personal and team workload
Excellent organisational and communication skills

Excellent Benefits Package.

Italian Customer Administrator

Title: Italian Customer Administrator
Salary: €23000 - €28000 per annum + Negotiable
Location: Ireland, Mid-West, Clare
Languages: Italian, Spanish
Posted: 22nd May 2012

My client,a dynamic growing multinational company based in Clare have a requirement for an Italian speaking customer administrator.

The sole purpose of this role is to document material provided by the client in English and translate into the language required being Italian.The role has a strong emphasis on administration, training and dealing with suppliers both via the telephone and email.

Requirements:
* Fluency in the Italian language

* Excellent telephone skills

* Strong organisational, analytical and IT skills

* Team player

* Self starter with initiative and drive

* Innovative within the role

Job description will be issued to relevant candidates.

Technical Support - Spanish & Italian

Title: Technical Support - Spanish & Italian
Salary: �22,000-�24,000
Location: Ireland, Dublin Region, Dublin, Dublin
Languages: English, Italian, Spanish
Posted: 22nd May 2012

For a big multinational company, we are currently looking for Italian&Spanish Technical Support Reps to join its Dublin team.

As a Italian&Spanish Technical Support Representative you will be providing high quality technical customer assistance to the company Client�s customers.
You will be a high performer with a penchant for technology, operations and products. This person will support end users through existing and new support channels.

If you are energetic and professional, with technical aptitude, we�d love to hear from you. Technical background and experience is a must as well as fluency in Spanish & Italian, and our client's world-class trainers will teach you all the product specific information to make you successful. After you get there, they�ll provide continuing technical education and a casual, fun work environment.

If you are ready for a new career, please stop here and send your CV to Anna: anna.cywinska@reedglobal.com or call her at: 01 648 96 27

Portuguese speaker - Nurse required for a Medical Service Advisor role

Title: Portuguese speaker - Nurse required for a Medical Service Advisor role
Salary: �35/�40k
Location: Ireland, Dublin Region, Dublin
Languages: Portuguese, Spanish
Posted: 22nd May 2012

My international client, a well known insurance company is currently recruiting for its Medical Service Advisor role. It is a great opportunity to further develop your professional experience and build your career within a worldwide company.

The role: This role include to work on shift during nights and week-ends. Main duties will be to make preauthorization of in-patient treatment, aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation, case management of complex cases, maintain relationships with brokers/clients/providers, medical claims reviews.

Requirements: Minimum of 2 years professional clinical experience in a multi-practice operation or hospital, exposure to administrative functions, medical knowledge suitable, fluency in both Portuguese and Spanish. You also need to be customer focused with strong communication skills (verbal & written), ability to work under pressure

This role is a permanent contract and the company is offering an attractive salary between �35,000 - �40,000 ! Full training and excellent benefits are on offer. Opportunities for career progression as well !

If your profile matches with this description, then do not hesitate to submit your CV to jacques.abengessamba@reedglobal.com

Multilingual Specialist - French / German

Title: Multilingual Specialist - French / German
Salary: 25000
Location: Ireland, West, Galway, Galway
Languages: Dutch, French, German, Italian, Spanish
Posted: 18th May 2012

Collins McNicholas Ireland currently recruiting for Multilingual Specialists / Customer Service Specialists required with fluency in German, French, Italian and Spanish required for a major companies in the West of Ireland.
�
Fluency in one of the following languages i.e. German, French, Italian, etc. Must be fluent in English.
� Strong system skills.
� Ability to work under pressure
� Ability to take responsibility for personal and team workload
� Excellent organisational and communication skills
� Must have strong experience in either customer service, technical support or finance etc.
� Fluency in either German, French, Italian, Dutch etc. Must be fluent in English.

For additional information please contact:-
Noeleen Stewart - Collins McNicholas Ltd - Galway

Collins McNicholas are specialists in :
Executive Jobs | Management Jobs | Executive Jobs in Galway | General Manager jobs| HR jobs | Human Resources | Human Resources jobs in Galway | jobs in HR | Finance Jobs | Finance jobs in Galway | Information Technology jobs in Galway | Technical jobs | engineering jobs | pharmaceutical jobs | technical jobs in Galway | engineering jobs in Galway| engineering jobs in Ireland | pharmaceutical jobs in Ireland | jobs in pharmaceutical | medical devices| jobs in medical devices in Galway | health & safety jobs in Galway| health & safety jobs in Ireland| EHS Jobs in Galway| customer service jobs | language jobs | multilingual jobs |supply chain jobs | logistics jobs |

Spanish Speaking Inside Sales Representative

Title: Spanish Speaking Inside Sales Representative
Salary: �35K
Location: Ireland, Dublin Region, Dublin
Languages: English, Spanish
Posted: 19th May 2012

Responsibilities:

� Provide pre and post sales support for all Online Sales ad products

� Help team to achieve revenue goals and advertiser acquisition targets

� Gather customer feedback to enhance ad products and customer experience

� Monitor and review ad products purchased

� Identify trends to enhance the support process and improve team efficiency

� Help grow the Online Sales Operations team in Dublin and the team�s

international focus

Requirements:

� Fluency in written and conversational Spanish and English

� Excellent written and verbal communication skills

� BA/BS degree from a leading academic institution

� Critical thinker

� Strong attention to detail and ability to multi-task

� Avid online user

� Experience in a fast-paced startup environment a plus

� Valid EU work authorization

Bilingual Telesales Representative

Title: Bilingual Telesales Representative
Salary: up to 42K
Location: Ireland, South-West, Cork
Languages: French, Italian, Spanish
Posted: 19th May 2012

We are looking for experienced Telesales professionals who will serve as the first point of contact with our client's existing and perspective customers. If you are a motivated, outgoing and tech savvy individual, apply now. Great work environment and inspiring products to promote!

The role:

* Provide first level sales and pre sales support, creating solutions to suit client requests
* Ensure customer satisfaction at all times
* Provide solutions to improve the customer experience where possible
* Conduct targeted outbound sales and/or research campaigns organised by the sales managers.

Skills:

you will have at least 2 years experience in telesales
must have a technical aptitude, computer literate and quickly learn new applications
fluent Italian plus fluent French or Spanish; (very good English is a must)
can translate �tech speak� into everyday, understandable terms
strong communication skills � adaptive communication and active listening
team player
ability to provide a great customer experience