Top Language Jobs

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers.
* Scripting or programming skills.
* Fluency, written and spoken in English and the chosen language.

Select primary language
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

SMB Sales Associate (Multiple Languages Available) - EU Headquarters

Title: SMB Sales Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

SMB Sales Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages: Dutch/French (Benelux), French, and German.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Sales Associate (Multiple Languages Available)
Actively help grow customer business as a sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:

* Manage a varied portfolio of clients at scale.
* Effectively promote and upsell Google products and solutions (Search, Display, YouTube, Mobile, etc.).
* Approach prospects with tailored presentations, industry data to set campaign targets aligned with account management team.
* Maintain a current understanding of the online advertising landscape in your market.
* Prospect new potential advertisers via various strategic initiatives such as cross departmental collaboration with marketing, networking, trade shows and online research. Develop solid sales pitch strategies that optimize the market potential.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Previous sales support or market research experience or internships.
* Sophisticated understanding of online advertising and the digital economy.
* Experience in online sales, business-development and digital advertising sales/marketing.
* Demonstrated ability to engage professionally with customers.
* Self-starter, self-motivated, capable of seeking additional selling opportunities.
* Native level language skills in the language you will be supporting. Fluency in English.

Select primary language
Benelux
French
German
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CV/resume format: PDF (preferred), HTML, Word

SMB Services Associate (Multiple Languages Available) - EU Headquarters

Title: SMB Services Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English, German, French, English (CA)
Posted: 23rd May 2012

SMB Services Associate (Multiple Languages Available) - EU Headquarters

Our jobs website has moved! See all of our current job openings at www.google.com/jobs.

This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Czech, Danish, Finnish, Hungarian, Norwegian and Dutch.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Services Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers? needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Czech
Danish
Dutch
Finnish
Hungarian
Norwegian
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CV/resume format: PDF (preferred), HTML, Word

Mardarin Collections Agent

Title: Mardarin Collections Agent
Salary: �25,500 + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, Mandarin
Posted: 18th May 2012

The Collections Agent will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound.

The telephony system will be primarily dialer focused. The European Collection agents will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

A. Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.

B. Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.

C. Research and resolve inquiries verbally, in writing, and on-line.

D. Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.

E. Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues.

F. Maintain professional interaction with PayPal personnel and customers at all times.

G. Assist management staff with implementation of procedures.

H. Maintain and promote a positive attitude while meeting production and quality goals.

I. Display initiative to take on additional responsibilities geared towards professional growth and development.

J. Perform related duties as assigned.

K. Remain flexible and adaptable to changes in processes and shifts

L. Work between hiring language and UK market where required.

Basic Qualifications

1. Ability to learn and adapt to new software technologies.

2. Strong working knowledge of PC based internet and software applications

3. Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).

4. Ability to communicate effectively via email transmission and phone by utilizing proper grammar.

5. Well developed sense of urgency and follow through.

6. Ability to develop and maintain professional working relationships with co-workers and peers.

7. Ability to make a discretionary decision based on research.

8. Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings).

9. Possess a disciplined approach to working in a highly targeted environment.

Fluent Mandarin and English

Customer Service Agent - Chinese

Title: Customer Service Agent - Chinese
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, Mandarin
Posted: 23rd May 2012

Customer Service Agent - Chinese

This role is based in Shanghai, China

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities
? Liaise with the Sales Support department on new business quotations and implementation.
? Liaise with the Credit Control department on issuing invoices and following up with clients and brokers on outstanding invoices.
? Coordinate and distribute policy documentation for clients located in China.
? Liaise with the Client Services department on the issuing of renewal terms, renewal confirmations and outstanding renewals.
? Respond to client and broker queries by phone and email on behalf of Head Office, and take necessary actions.
? Liaise with the Provider Services department in relation to developing a provider network in China.
? Collate productivity statistics and update weekly reports for management.
? Deal with escalated queries and complaints promptly and effectively, and liaise with other departments regarding matters that may arise.
? Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
? Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
? Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction

Experience Required
? Previous experience in a customer focused role, in an administrative capacity.
? Keyboard skills with experience of Microsoft Office, Excel, Lotus Notes and other standard software
? Previous experience in Insurance company desirable
? Fluent in written and oral English & Chinese
Behavioural Competencies
? Customer Focused
? Strong communication (verbal & written) and Interpersonal skills
? Honesty and Integrity
? Ability to work well under pressure
? Ability to work on own initiative
? Highly motivated and proactive
? Ability to prioritise workload and manage time effectively
? Well organised, proactive, ability to prioritize workload on own initiative and excellent time management skills

To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Provider Network Manager - China

Title: Provider Network Manager - China
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, Cantonese, Mandarin
Posted: 7th May 2012

Provider Network Manager - China
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities
? Develop strategic relationships with TPA?s and Providers throughout China
? Negotiating with Providers in order to enter into contracted relationships with AWC.
? Negotiate Direct Settlement agreements with Providers, where possible using the AWC standard contract.
? Negotiate % Discounts with the Provider.
? Produce reports and updates regarding the progress of targets.
? Ownership for Provider data, ensuring data accuracy which provides the basis for sound Business decisions.
? Working across departments to resolve provider related service issues, owning and managing issues to closure.
Experience Required
? Mandarin / English is essential and Cantonese and other dialects an advantage.
? Negotiating complex supplier contracts
? Supplier relationship management and the ability to foster
? Excellent communication skills strong report writing skills
? Comfortable working with numbers and complex data sets
? A proactive individual and a self-starter
Behavioural Competencies
? Good negotiating skills.
? Proactive and have the ability to work under pressure.
? Organised, efficient, and results oriented
? Flexibility

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer