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Bi-Lingual Customer Account Agent (Polish and English)

Title: Bi-Lingual Customer Account Agent (Polish and English)
Salary: �14,000 to �19,000 + (depending on skills and experience) + Incentive + Benefits
Location: Kent - South East, United Kingdom
Languages: English, Polish
Posted: 8th Feb 2012

Description:
At Vanquis Bank, we�re looking for people with good customer service abilities and fluent communication skills in English and Polish to help influence the development of our new International business in Poland.

At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We�ve got a great business, fantastic people and ambitious growth plans. By taking advantage of this great opportunity to join us as a Customer Account Agent, you can become part of our success story and help shape our Polish International business.

Based at our state of the art call centre in Chatham in Kent, in close proximity to London, you will be responsible for effectively servicing our International customer base in Poland. Working to individual and team performance targets, you will be the first point of contact for new and existing customers. Day-to-day you will deal with a range of enquiries covering initial customer acquisition, through to servicing and contacting to secure payment as well as working to resolve customer issues. While ensuring adherence to company procedures and compliance you will also identify issues, suggest solutions and help drive improvements. The ability to multitask and effectively manage your time, whilst delivering exceptional customer service is paramount. You will have worked in a fast paced, high performance, target driven banking environment that has a focus on service quality. You�ll need to be adaptable as you�ll be working in an innovative environment and will need to quickly adopt new practices and ideas

Educated to a good GCSE standard or equivalent including English and Maths you must be able to communicate fluently (both written and verbally) in English and Polish. You will also have experience of working in a customer service role ideally gained in a contact centre environment. Knowledge of the Polish financial services industry would be an advantage. Self-motivated, you will be comfortable working to targets and able to use your initiative when needed. With an eye for detail, you will be able to present ideas, explain options and solutions in a clear manner over the telephone. You must also be flexible to work a rotational shift system that will involve early starts (7am) and late finishes (7pm) as well as weekend working.

This is an excellent opportunity to help create and build a brand new proposition as well as be part of a highly dynamic and productive team. To apply please email your CV and covering letter today using the "Apply" button

To find out about Vanquis Bank and our employees we would like to invite you to visit our website: www.vanquis.co.uk/about/careers/current-opportunities

FSSC Accountant with English and Slovenian

Title: FSSC Accountant with English and Slovenian
Salary: Competitive Salary Scheme
Location: Praha, Czech Republic
Languages: English, Slovenian
Posted: 8th Feb 2012

Description:
FSSC ACCOUNTANT with English and Slovenina

Location PRAGUE

Job purpose:

The jobholder is appointed to perform the Accounting function for the selected country including reporting, preparation of respective tax returns and liaison with the FSSC Head and Country Chief Accountant.

Operational and functional reporting:

Operational - FSSC Head for ENE OBU
Functional - Country Chief Accountant

Operational roles and responsibilities:

Journal posting, account reconciliation, accruals, month-end, year-end and ad-hoc reporting, preparation of respective tax returns. Key contact to country Chief Accountant, OBU Controller and Business.

Functional roles and responsibilities:

Liaison with AP and AR clerks for the respective country for ensuring process and data consistency.
Liaison with Country Chief Accountant to maintain processes in line with legislative requirements, ad-hoc escalation and query resolution.

Main tasks:

� Journal posting
� Performing month-end and year-end account reconciliation
� Monthly and ad-hoc reporting
� Providing input for budgeting and forecasting
� Preparing respective tax returns
� Taking part in audit process
� Adhering to internal procedures/processes and their implementation
� Participation in special projects
� AP and AR tasks
� Strong relationship to country Chief Accountant and OBU Controlling

Key factors for success:

� Correct and on time performance of duties
� Strong technical skills
� Process knowledge
� Strong analytical, communication and social skills
� Hands-on approach to work

Requirements (background, experience, language):

�Package( salary, bonus, car, stock options)
�At minimum 2-3 years of accountancy-related working experience in accounting positions
�University degree in finance or economics is an advantage
�Speak fluently Slovenian and English, any other language is an advantage
�PC skills (advanced Excel and some ERP system, SAP is an advantage)

Other considerations (special working conditions, travel requirements, unusual factors)

�� Ability to meet deadlines ��

�� Highly Competetive Salary ��

German Speaking Credit collector (ideally with Polish)

Title: German Speaking Credit collector (ideally with Polish)
Salary: �24,000 - �26,000
Location: North London - London, United Kingdom
Languages: English, German, Polish
Posted: 6th Feb 2012

Description:
Role description for Credit Collector

The role of Credit and Collections Collector has overall responsibility for all aspects of the AR asset sitting on the balance sheet.

From a process perspective the Credit & Collections Collector follows the receipt and application of cash to the appropriate customer accounts, resolution of disputes and deductions, collecting pure past due accounts and potentially the management of legal and special collections. The evaluation of credit worthiness of new accounts and the annual review of credit limits. Resolving order release issues that result in credit blocks. Ensuring compliance is achieved with the various internal control standards. Providing advice and educating Business Line Operations to highlight the effect of issues such as terms, etc. Finally, the Collector must participate with the broader Customer Focus Team to ensure service delivery.

Overall, this role will ensure money is collected efficiently according to business terms, assisting the business in balancing sales versus risk and maintaining an excellent internal control environment.

Requirements:
� Familiarity with SAP, MS Office and Lotus notes tools to ensure excellent communication, analysis and presentation skills
� Virtual team working capability � using conference calls, web-ex, etc.
� Proven ability to communicate with country/ remote teams
� Ability to assess different work practices and adopt most effective bearing corporate credit policy
� Assertive business skills

Competencies:
� Excellent collaborative skills � to ensure effective communication, influencing and goal setting within Credit, Finance and Operations as well with Business Units
� Familiarity with Sarbanes-Oxley requirements
� Good analytical skills
� Attention to detail is essential with sensitive commercial and financial data
� Ability to work with all levels of management
� Creative ability handle ad-hoc requests
� Knowledge of SAP
� Can work under pressure & to deadlines
� Language skills relating to the Cluster supported (English, Nordic, German, Polish, Italian, Spanish, French, Dutch/Flemish)

Core Tasks:
� Work with collections activity to ensure the achievement of the required WW /EAMER Treasury goals & EAMER targets
� Communicate with a customer base to collect monies to understand cash or billing issues
� Provide escalation to EAMER Credit
� Support Sales & Service in evaluating all new business opportunities
� Ensure compliance with policies, procedures and SOX controls, supported by providing evidential reports or documentation.
� Maintaining customer master data

French Speaking Credit collector (ideally with Dutch)

Title: French Speaking Credit collector (ideally with Dutch)
Salary: �24,000 - �26,000
Location: North London - London, United Kingdom
Languages: English, Dutch, French
Posted: 6th Feb 2012

Description:
The role of Credit and Collections Collector has overall responsibility for all aspects of the AR asset sitting on the balance sheet.

From a process perspective the Credit & Collections Collector follows the receipt and application of cash to the appropriate customer accounts, resolution of disputes and deductions, collecting pure past due accounts and potentially the management of legal and special collections. The evaluation of credit worthiness of new accounts and the annual review of credit limits. Resolving order release issues that result in credit blocks. Ensuring compliance is achieved with the various internal control standards. Providing advice and educating Business Line Operations to highlight the effect of issues such as terms, etc. Finally, the Collector must participate with the broader Customer Focus Team to ensure service delivery.

Overall, this role will ensure money is collected efficiently according to business terms, assisting the business in balancing sales versus risk and maintaining an excellent internal control environment.

Requirements:
� Familiarity with SAP, MS Office and Lotus notes tools to ensure excellent communication, analysis and presentation skills
� Virtual team working capability � using conference calls, web-ex, etc.
� Proven ability to communicate with country/ remote teams
� Ability to assess different work practices and adopt most effective bearing corporate credit policy
� Assertive business skills

Competencies:
� Excellent collaborative skills � to ensure effective communication, influencing and goal setting within Credit, Finance and Operations as well with Business Units
� Familiarity with Sarbanes-Oxley requirements
� Good analytical skills
� Attention to detail is essential with sensitive commercial and financial data
� Ability to work with all levels of management
� Creative ability handle ad-hoc requests
� Knowledge of SAP
� Can work under pressure & to deadlines
� Language skills relating to the Cluster supported (English, Nordic, German, Polish, Italian, Spanish, French, Dutch/Flemish)

Core Tasks:
� Work with collections activity to ensure the achievement of the required WW /EAMER Treasury goals & EAMER targets
� Communicate with a customer base to collect monies to understand cash or billing issues
� Provide escalation to EAMER Credit
� Support Sales & Service in evaluating all new business opportunities
� Ensure compliance with policies, procedures and SOX controls, supported by providing evidential reports or documentation.
� Maintaining customer master data

French to English translator

Title: French to English translator
Salary: Dependant on Experience
Location: Paris - Ile de France, France
Languages: English, French
Posted: 6th Feb 2012

Description:
Position: French to English translator

Field: Audit, Consulting, Finance

Employment type: permanent

Start date: as soon as possible

KPMG provides a wide range of high-quality financial communication services to leading listed French and international companies.

We are currently seeking a self-motivated professional translator to work with our teams to provide these services.

Reporting to the language services manager in the markets department, you will be involved in various aspects of service provision: translating and reviewing internal and external documents and publications; developing CAT tools and delivering timely, quality services to clients.

Candidates should be with a university degree or translation diploma from a recognized translation school and at least three years' professional experience, preferably in the fields of finance and business. A strong command of MS Office and hands-on experience of CAT tools (Trados) is also required. Knowledge of accounting standards (IFRS) would be a plus.

The successful candidate will also have a keen eye for detail, excellent organizational and communication skills, and the ability to work under pressure, both autonomously and as part of a team.

The position is based in the Paris area.

Please send your CV by clicking apply now.

French, Spanish or Italian Business Development Executives

Title: French, Spanish or Italian Business Development Executives
Salary: �20-�25K + Uncapped Bonuses/Commission
Location: Central London - London, United Kingdom
Languages: French, Italian, Spanish
Posted: 6th Feb 2012

Description:
Lepus, a leading research house and management consultancy based in the City of London, is currently recruiting for the role of Business Development Executive. Founded in 1997, Lepus offers bespoke research and strategic consultancy services to the world�s leading investment banks.

As a Business Development Executive, you will be responsible for selling research and consultancy services into the existing customer base and also establishing relationships with new clients.

Responsibilities:
The Business Development Executive must maintain a Sales Pipeline by:
� Liaising with the database of existing contacts
� Following up on referrals
� Identifying new clients

Business Development Executives will be responsible for arranging and attending meetings with prospects to gain a greater understanding of client needs and identify sales opportunities.

A log of all meetings must be kept and information requested must be sent to the clients after the meeting. The Business Development Executive will also be involved in writing proposals and contracts.

The role will involve some cooperation with the Research Department and external Consultants to follow proposals through from conception to implementation.

Some networking will be required out of business hours.

Person specification:
The ideal candidate will be degree qualified preferably in either a technology and finance related discipline and previous sales experience within recruitment, finance or sponsorship/conference sector is preferred. A thirst for knowledge and an interest in the financial services industry is also essential.

Candidates should be highly driven and goal orientated, and should enjoy the challenge of selling in a highly competitive yet lucrative marketplace. Successful candidates will also possess the following key skills:
� Excellent Written and Verbal Communication
� Persuasiveness and Resilience
� Negotiation Skills
� Self-Motivation
� Tenacity
� Entrepreneurial mindset

From day one candidates will have exposure to senior level clients and bank representatives and therefore must be punctual, presentable and have a professional attitude.

Salary and Benefits
Salary will initially be between �20-�25K + uncapped bonuses/commission with realistic first year earnings of �35k - �50k (though exceptional candidates will earn considerably more).

� Pay rise on successful completion of the associate PRM exam (optional)
� Premium gym membership (After successful completion of probationary period)
� Child care voucher scheme
� 25 days annual leave

For more information on Lepus visit www.lepus.com

Lead Accountant - Buenos Aires

Title: Lead Accountant - Buenos Aires
Salary: Excellent
Location: Argentina
Languages: Spanish
Posted: 4th Feb 2012

Description:
Lead Accountant - Buenos Aires
Apply now
This position is based in Buenos Aires, Argentina.
The area: Finance
Google Finance is an ideal place to work for those who prefer to stay on the right side of the balance sheet and enjoy watching cash flow in a positive direction. Here, seasoned professionals in accounting and finance focus on developing global processes, providing financial analysis and managing financial operations so that Google remains a vibrant and healthy enterprise.
The role: Lead Accountant
As the Senior Accountant in the Buenos Aires office you will be responsible for providing accounting and operational support to our fast growing Latin American operation in its Shared Service Center. You will take a leadership role in defining new accounting and operational processes, and maintaining our financial integrity. In this dynamic role you will gain invaluable experience, with extensive interaction with the Corporate Finance in the company and regional headquarters. You will be a key contributor in a high-energy growth environment.
Responsibilities:

* Perform daily, weekly and monthly accounting functions related to Local and US GAAP rules such as: BS and P&L accounting and flux analysis, month end close process and reporting, general accounting and tax fillings and all related statutory obligation
* Perform accounts payable and GL reconciliations to ensure accuracy of our financial statements and accurately record and maintain all payroll activities in our finance systems including GL payroll entries and reconciliations
* Interface with the International Shared Service Center (SSC) to ensure month end close tasks are delivered on time and according to the Global Processes previously defined
* Perform daily cash control, daily AP functions, bank reconciliations and provide weekly cash flow forecast of funding needs to Corporate Treasury ensuring efficient and accurate finance processes and controls are in place according to the corporate policies
* Manage relationships with third-party entities such as banks, accounting firms and third party suppliers in matters related to the Accounting, Treasury and AP activities and help to execute projects to localize financial systems

Requirements:

* BS or equivalent in Accounting, Finance or Administration with a strong academic record (Graduate degree a plus)
* At least 3 years accounting qualification experience
* Prior experience with local subsidiary of US multi-national or Big Four firm a plus
* Oracle 11i experience a plus
* Solid understanding of local and US GAAP
* Excellent interpersonal and communication skills both in Spanish and English (Fluency)

Apply now

Team Leader - Operational Finance

Title: Team Leader - Operational Finance
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English
Posted: 4th Feb 2012

Description:

Team Leader ? Operational Finance
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 500 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
�
Key Responsibilities
?�People Management
-�Manage a team of 6 people ensuring the Company?s Performance Management and Development policies are consistently adhered to.
-�Ensure the team has adequate resources to meet the requirements for weekly/month-end reporting. Complete regular resource planning reviews.
-�Participate in the recruitment and selection process of new employees.
-�Support team members with their accounting exams and training requirements. Balance study/exam leave with month-end reporting requirements.
-�Seek to improve internal communications to facilitate an effective flow of information within the department. Support the management team in communicating company updates, policies and procedures and announcements. Support the management team with regular team meetings and quarterly department review meetings.
-�Responsibility for Health, Safety and Welfare within team

?�Technical Responsibilities
-�Have responsibility for the bank reconciliation and suspense (clearing) account processes.
-�Organise the workload of the team to meet weekly reporting deadlines on the suspense (clearing) accounts, and the monthly reporting requirements from Financial Reporting team. Complete monthly review meetings and sign off for all bank accounts and suspense (clearing) accounts.
-�Use existing metrics and seek to develop further KPIs to measure and monitor productivity and quality. Develop relevant Management Information that can be reported to Senior Management and Board of Management
-�Take ownership of queries and problem resolution, including amending existing processes for updates and changes to the system. Ensure sufficient training for team members on these queries/problems. Deal with any escalations in a prompt and efficient manner.
-�Identify systems enhancement ideas to improve quality and efficiency. Plan, develop, implement these projects for the team/department as required
?�Participate in various operational activities within the department to ensure that department objectives and reporting and compliance requirements are met.
?�Promote high Customer Service and Quality ethos on the team and in the company as appropriate.
Experience Required
?�2 years experience in a team leader role within a finance department
?�Hold a relevant third level degree. Qualified or working towards a professional qualification�is an advantage
?�Experience working on financial reconciliations
?�Intermediate Level Excel skills
?�Knowledge of SAP would be an advantage

Behavioural Competencies
?�Strong leadership qualities with ability to delegate effectively and prioritise workload
?�Strong communication skills (verbal & written)
?�Ability to work effectively within a team environment
?�Ability to motivate others
?�Ability to work well under pressure
?�Honesty and Integrity
?�Customer focused

Technical Competencies
?�Banking
?�Suspense account reconciliation (Clearing)
?�General Ledger
?�Financial Reporting
?�Systems

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Accounting Entity Lead - EU Headquarters

Title: Accounting Entity Lead - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 4th Feb 2012

Description:
Accounting Entity Lead - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Accounting Entity Lead
Google accountants are a savvy bunch who handle the core accounting responsibilities at Google. As a member of this team, you know your accounting principles and the full accounting process end to end. You'll advise on financial reports required by governmental regulations, and you'll review, analyze, and interpret financial and budgetary reports -- and all this sounds like fun to you. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our global team, evangelize best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support Google's business objectives.
You'll be the lead for an accounting process from end to end. Other responsibilities include reconciling balance sheets and P&L accounts, and providing supplementary financial information for internal and external reports.
Responsibilities:

* Prepare and analyze financial statements and manage compliance reporting.
* Review reconciliations and postings for completion, timeliness and accuracy.
* Manage the delivery of the accounting processes performed by an external Business Process Outsource vendor ensuring that all service levels are met, the internal control environment is robust and a quality service is provided.
* Develop in-depth knowledge of tools and applications in support of the accounting function and highlight opportunities for improvement and lead projects that will yield efficiency through automation, standardization and outsourcing.
* Represent Accounting and Controls with our key business partners through effective communication with Payroll, AP, AR Financial Planning and US GAAP team.

Minimum Qualifications:

* Bachelor Degree in Finance, Business, Accounting or related field. In lieu of degree, relevant skills or equivalent experience.
* Professional Accounting Designation such as ACA, ACCA, CIMA, or CPA.

Preferred Qualifications:

* Audit, Industry and MNC experience.
* Knowledge of Spreadsheets and Oracle or similar ERP system.
* Shared Service Center experience or experience within a company dealing with varied European Subsidiaries.
* Demonstrable understanding of accounting principles, including US GAAP and related international accounting standards.
* European Language skills in German, Dutch, or the Nordic languages.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Compliance Officer - London

Title: Compliance Officer - London
Salary: Excellent
Location: London, United Kingdom
Languages: English
Posted: 4th Feb 2012

Description:
Compliance Officer - London
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This position is based in London, UK.
The area: Finance
The name Google came from ?googol,? a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Compliance Officer
The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of master jugglers, this team balances Google's legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.
No additional job description for this language.
Responsibilities:

* Review financial promotions and all other marketing materials including web sites, sales literature, editorial content, banners and newsletters to ensure that they are fair, balanced and not misleading and compliant with the relevant Financial Services Authority (FSA), Information Commissioner, Ministry of Justice and Office of Fair Trading requirements
* Provide compliance advice and support in relation to new business initiatives and ensure that a robust compliance infrastructure is implemented for any new initiatives that are undertaken
* Liaise with regulators to ensure the business remains compliant in accordance with specific regulations
* Work closely with the Corporate Counsel in interpreting and advising on relevant regulatory changes, ensuring that these changes are effectively communicated to the relevant business areas
* Draft and update internal policies and procedures to reflect changes rules/regulations and rolling out of any necessary training with respect to such changes.

Minimum Qualifications:

* Bachelor's degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Master's degree.
* Significant experience across relevant FSA and OFT regulated areas
* Thorough understanding and practical experience of performing a CF10 function
* High attention to detail. Extremely well organized, analytical and capable of handling multiple projects and stakeholders
* Strong commercial awareness
* Excellent written and oral communication skills

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CV/resume format: PDF (preferred), HTML, Word

Tax Analyst, APAC - Singapore

Title: Tax Analyst, APAC - Singapore
Salary: Excellent
Location: Singapore
Languages: Mandarin
Posted: 4th Feb 2012

Description:
Tax Analyst, APAC - Singapore
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This position is based in Singapore.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Tax Analyst, APAC
Google's in-house tax team knows all things corporate tax. Made up of smart, perceptive Googlers with a flair for domestic, international and sales & use tax, the knowledge and expertise of this team runs deep. You have years of experience in this field and an extensive knowledge of those tax issues most relevant to internet companies. While we don't give our Googlers individual tax advice, you make it easy for Googlers to get what they need to make good tax decisions. You find ways to work smarter by streamlining and automating our tax processes and systems, and find ways to be both innovative and compliant.
Responsibilities:

* Assist with providing proactive tax advice with respect to the group's operations in the APAC region, and advising on tax consequences of new products launches and new markets.
* Partnering with regional business leaders, finance and legal teams in addition to external advisers on various business and tax planning matters.
* Assist with monitoring and analyze proposed and newly enacted Asia-Pacific tax legislation and assist with defining and implementing appropriate local country tax planning strategies.
* Assist with developing and cultivating strong relationships with government taxing authorities throughout the region, and managing regional tax audits conducted by revenue authorities in various APAC countries.
* Assist with managing certain outsourced tax compliance process for APAC and supporting U.S. international tax compliance for relevant subsidiaries including providing assistance with FIN 48 documentation process.

Minimum Qualifications:

* 4 years experience in a law firm or accounting firm.
* Knowledge of indirect tax rules in the APAC region (e.g., VAT/GST, import deferral schemes) and experience with managing indirect tax audits.

Preferred Qualifications:

* Accounting qualification and/or law degree
* In house experience within a corporate tax department
* Strong analytical and research skills with an ability to clearly communicate tax technical issues, especially with non-tax professionals.
* Ability to manage complex projects and work independently to achieve overall company business objectives.
* Willing to travel and a flexibility to adapt to US time zones when appropriate.
* Fluency in Mandarin, Korean and/or Japanese

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Lead Financial Analyst, Sales Finance SEEMEA - London

Title: Lead Financial Analyst, Sales Finance SEEMEA - London
Salary: Excellent
Location: London, United Kingdom
Languages: English
Posted: 4th Feb 2012

Description:
Lead Financial Analyst, Sales Finance SEEMEA - London
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This position is based in London, UK.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Lead Financial Analyst, Sales Finance SEEMEA
Financial Analysts ensure that Google makes sound financial decisions. Our team of Financial Analysts foster the financial health of our organization by partnering closely with our various functions, tracking performance metrics and creating financial models. Our Financial Analysts are up to date with the latest economic trends and apply knowledge around rates of return, depreciations, working capital requirements and investment performance to the projects at hand. As a Financial Analyst, you are called upon to build complex scenarios analyses that serve as the basis for recommendations that leaders of the business draw from to make critical strategic decisions. A master juggler working on multiple projects at a time, you maintain a consistently high level of attention to detail while finding creative ways to tackle financial challenges.
Responsibilities:

* Finance partner for all SEEMEA Sales Finance activity. You will work closely with a budget planner and other Finance teams in SEEMEA.
* Provide analytical input into the budgeting process for the SEEMEA Sales Finance budget, ensuring that investment is allocated optimally across countries, channels and products.
* Maintenance and continuous improvement of existing reports while developing and scaling new frameworks for tracking KPIs and Return on Investment of Sales activity.
* Decision support and analysis projects for both the SEEMEA Sales Finance team and as part of the global Sales Finance team.

Minimum Qualifications:

* Bachelors degree with emphasis in a quantitative discipline such as finance, economics, statistics, or engineering. In lieu of degree, relevant skills or equivalent experience

Preferred Qualifications:

* Masters degree (MBA or MA).
* Solid analytical work experience in high data volume environments, preferably in software, internet, media or telecoms industries. Consulting experience a plus.
* Desire to attack large, complex problems and an interest in finding new ways to think about difficult finance and business questions and a knowledge of industrial grade IS architectures and reporting tools. Superior MS Office (in particular Excel) skills.
* Strong database experience including proficiency in SQL coding across standard relational environments (e.g Oracle, Teradata, MS Access, etc.) with software programming experience and/or skill with scripting languages and experience on large distributed data systems
* Attention to detail, organized and thorough, with desire for continuous improvements.
* Excellent analytical, communication and interpersonal skills.Proven project management capabilities with ability to manage tasks to deadline in the face of ambiguity.

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Web Developer Support with German

Title: Web Developer Support with German
Salary: Attractive Salary + Benefits
Location: Dublin Region, Ireland
Languages: English, German
Posted: 4th Feb 2012

Description:
Web Developer Support - German

About the candidate

Working in PayPal Merchant Operations, the successful candidate will be part of the Merchant Integration team, as first point of contact for web developers who are integrating any of the PayPal website payments solutions into e-commerce websites and other applications.

The successful candidate will have excellent web development experience, with a strong understanding of associated trends and technologies. A passion for internet-based business concepts, and an inquisitive and analytical nature will help drive the candidate to be best-in-class at supporting the PayPal merchant customers by acquiring an in-depth understanding of the PayPal product and e- and m-commerce in general.

Candidates should be able to demonstrate their web development skill through a portfolio of work, utilizing third-party platforms (eg. osCommerce, Magento, Joomla!, Wordpress etc.) as well as strong custom programming using common web technologies (eg. PHP/MySQL, ASP/.NET, Java etc.). Experience in designing solutions for customers utilizing connections against third-party APIs would be a distinct advantage (eg. PayPal, Google, Facebook, Twitter etc.).

Candidates should have excellent customer services skills, coupled with great communications (both written and verbal).

About the team

The Merchant Integration team maintains a specific focus on the last mile of sales process and provides technical integration services including code-level support to Merchants or their developers which have been acquired through the Sales Team pipeline, and to existing Merchants in the Account Management portfolio.

They are responsible for initial integration of the right PayPal Merchant Tool for the website and will work with newly-acquired merchants to ensure that they are fully aware of product and service features to ensure optimal integration of PayPal into their web sites.

The position is designed to provide a smooth transition from the sales acquisition process and for converting the integration to an active, live-to-site phase. Additionally, the position is an integral key in assisting the assessment of new merchants so that they are placed in the correct segment tier for service based upon processing volume or rate of growth over this period. This role also serves as a contact for key messaging and actions associated with Risk policy and operations, including communication of the implications of allowing the merchant to turn-off fraud models and other requirements as needed for the business.

The Integration Specialist role will require tight coordination with a wide range of PayPal teams, including: USMS Sale, US eBay sales, Merchant Technical Support, Tech Services, Risk Operations and the Senior Managers for Sole Proprietor, SMB and LMS Merchant Support.

Job qualifications

Education

- High School diploma or equivalent; may have an Associate or Undergraduate degree in IT, Web Development, or related fields.

Experience

3+ years related experience including:
- Software development background is ideal.
- can work to a tight schedule, at all times conscious of deadlines, workload and targets.
- Ability to learn quickly and take ownership of tasks, process, and end product.
- Ability to work independently and as a team member in a dynamic work environment
- The ideal candidate will be aware of the latest technologies, and have a genuine interest in computing in general.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

EMEA Corporate Tax Manager - EU Headquarters

Title: EMEA Corporate Tax Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 4th Feb 2012

Description:
EMEA Corporate Tax Manager - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: EMEA Corporate Tax Manager
Google's in-house tax team knows all things corporate tax. Made up of smart, perceptive Googlers with a flair for domestic, international and sales & use tax, the knowledge and expertise of this team runs deep. You have years of experience in this field and an extensive knowledge of those tax issues most relevant to internet companies. While we don't give our Googlers individual tax advice, you make it easy for Googlers to get what they need to make good tax decisions. You find ways to work smarter by streamlining and automating our tax processes and systems, and find ways to be both innovative and compliant.
Google's Tax department is looking to hire a corporate tax manager to join the tax team based in the EMEA HQ in Dublin. You will succeed in this role if you have strong tax technical skills, good commercial judgment and the ability to work in a fast-paced environment. This role requires proven project management skills and a track record of strong cross functional and cross regional collaboration on complex operational business solutions. This role reports to the EMEA Tax Director.
Responsibilities:

* Assist with proactive tax advice with respect to the group's operations in the EMEA region and advising on tax consequences of various transactions including assistance in acquisition integration and reorganization activities, such as due diligence and liquidation or reorganization of acquired subsidiaries.
* Partner with regional business leaders, finance and legal teams in addition to external advisers on various business and tax planning matters.
* Monitor and analyze proposed and newly enacted EMEA tax legislation.
* Support with managing regional tax audits conducted by revenue authorities in various EMEA countries.
* Work with the outsourced tax compliance process for EMEA and support U.S. international tax compliance for relevant subsidiaries including providing assistance with FIN 48 documentation process.

Minimum Qualifications:

* Degree in Business, Finance, Law or Accounting. In lieu of degree, relevant skills or equivalent experience

Preferred Qualifications:

* MBA.
* ITI qualified and have experience of working with large cross border transactions in industry, practice or both.
* Have strong technical skills and extensive experience of advising on international tax matters.
* Have strong interpersonal skills and ability to influence at the highest levels.
* Ability to explain technical concepts in a simple and comprehensive way to colleagues without a tax technical background. Ability to manage complex projects and work independently to achieve overall company business objectives.
* Willing to do some travel and adapt to US timezones.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Merchant Credit Vetting Agent English

Title: Merchant Credit Vetting Agent English
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English
Posted: 4th Feb 2012

Description:
Merchant Credit Vetting Agent

GENERAL SUMMARY
The Merchant Credit Vetting Agents will be responsible for merchant applications submitted by merchants on-line, reviewing data inputted, and vetting merchant applications against pre-set Credit policy and Procedures. These include but are not limited to MATCH reporting, internal data reporting, AUP preliminary checks, and KYC checks, Credit Bureau checks, reviewing responses from the bureau, and applying to the credit decision model. The agent will be called upon to utilise their judgement to identify applications which may require underwriting or scrutiny and escalate in a timely manner. This position will require the Merchant Credit Vetting Agent to use discretionary decision making skills in the approval of applications, escalation, and ensuring that the company is not compromised through poor checks and decisions
This position will require the Vetting Agent to apply the credit policy rules consistently and will be measured accordingly. This will require a thorough understanding of the credit policy, AUP policy, all fraud and Protection Services policies, as well as supporting tools. This position will also require response to customer inquiries via telephone communication and email transmission in an efficient and effective manner related to the application process.
.

SPECIFIC DUTIES
1. Review Merchant Vetting queue items and related escalations in a timely manner
2. Firm understanding of Merchant Vetting Policies and Procedures
3. Regular updates to management regarding trends and changes recognized during day to day Merchant Vetting activities
4. Provide input to improve Merchant Vetting Policies and Procedures
5. Work towards expanding individual Merchant Vetting knowledge and share this knowledge with the management and the Merchant Vetting Team
6. Familiarity with PayPal tools and external data sources
7. Assist with Merchant Vetting training and updates as needed
8. Cross-functional communication with all groups involved in the merchant organization support
9. The ability to easily understand, develop a solution, and apply logic to daily Merchant Vetting issues
10. Assist in creating a high energy, positive and productive environment 11. Maintain a working knowledge of consumer data protections regulations.
Work with peers to leverage best practices and understand new trends 12. Exceed productivity and quality standards while working in assigned queues
13. Provide support in all aspects of Risk Operations and serve as a knowledgeable resource to team members
14. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on Merchant Vetting issues, and supporting all areas of Risk Operations as needed
15. Continually display initiative to take on additional responsibilities toward professional growth
16. Communicate with PayPal personnel, customers or outside agencies verbally and written, in a professional manner
17. Participate in special projects and perform other duties as assigned.

REQUIRED PERFORMANCE
1. Meet or exceed all published standards measured monthly and YTD
2. Maintain acceptable level of job discretion
3. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
4. Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure
5. Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company
6. Regular and predictable attendance is required.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Finance and Accounting Analyst - EU Headquarters

Title: Finance and Accounting Analyst - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 4th Feb 2012

Description:
Finance and Accounting Analyst - EU Headquarters
Apply Now

This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Finance and Accounting Analyst
Google accountants are a savvy bunch who handle the core accounting responsibilities at Google. As a member of this team, you know your accounting principles and the full accounting process end to end. You'll advise on financial reports required by governmental regulations, and you'll review, analyze, and interpret financial and budgetary reports -- and all this sounds like fun to you. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our global team, evangelize best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support Google's business objectives.
Responsibilities:

* Responsibility for US GAAP and local GAAP accounting for Payroll related accounts across Europe Middle East and Africa.
* Ensure that reconciliations, the close process, and monthly close reports are completed fully, on time and of the highest standard.
* Manage the delivery of the accounting processes performed by an external Business Process Outsource vendor ensuring that all service levels are met, the internal control environment is robust and a quality service is provided.
* Develop in-depth knowledge of tools and applications in support of the accounting function and lead projects that will yield efficiency through automation, standardisation and outsourcing.
* Represent Accounting and Controls with our key business partners through effective communication with Payroll Operations, Financial Planning, Global Process Managers and the International Finance teams.

Minimum Qualifications:

* Degree in Finance, Business or a related field. In lieu of degree, relevant skills or equivalent experience.
* Professional qualification CIMA / ACA / ACCA.

Preferred Qualifications:

* Industry and MNC experience.
* Shared Service Center experience or experience within a company dealing with varied European Subsidiaries.
* Demonstrable understanding of accounting principles, including US GAAP and related international accounting standards.
* Ability to foster and thrive in an environment of continuous process improvement.
* Knowledge of Oracle or similar ERP system.
* Advanced Excel.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

German Sales Specialist

Title: German Sales Specialist
Salary: Attractive Salary + Benefits
Location: Dublin - Dublin Region, Ireland
Languages: English, German
Posted: 4th Feb 2012

Description:
German Sales Specialist
I. General Summary
The Inside Sales Representative will be responsible for converting qualified sales leads into revenue generating sales by analysing the needs and requirements of potential new customers. The SMB Representative is seen as a product expert, reference point for best practice integration, reference point for medium sized Merchants. This is a key sales position in PayPal's expanding European sales team; the Inside Sales Representative will manage the whole sales cycle and sales closure to grow new business for PayPal.
� Achieve set telesales targets
� Follow up on qualified leads (provided by lead generators) turning them into sales opportunities and signing up those Merchants interested in using PayPal as a partner.
� Independently managing pipeline
� Cold calling and identifying own leads
� Responsible for providing revenue forecasting reports on activity
� Research market trends, opportunities and competition to support sales pitch delivery
� Liaise with the Merchant Account Management team regarding customers that have taken up the PayPal product
� To be involved in training and mentoring of other team members
� Continue training and education to keep pace with product modifications, industry changes and sales knowledge
� Participate in special projects (as needed) and perform other duties as assigned to contribute to overall sales and team results
Job qualification

A. Education
Bachelor degree or leaving certificate plus relevant work experience
B. Experience
1-3 years related experience including:
1. Proven and strong Outbound cold acquisition sales experience within a fast paced target orientated environment
2. Strong phone communication skills
3. Proven track record in achieving sales / revenue targets
4. Fluent in German and English
5. A minimum of one year telesales experience in one or more of the following areas would be a plus: internet company, financial institution, payments processor or telemarketing firm
6. Experience using Microsoft Office products and experience using systems such as Gold Mine, ACT, Siebel or SalesForce.com would be a plus
7. Excellent oral and written communication experience I. Knowledge, Skills and Abilities
� Self motivated and target driven
� Good organisation and communication skills
� Ability to navigate corporate structures to identify decision makers and determine buying process
� Quick learner, self driven with a good appreciation for the internet & technology
� Creative & problem solver; organized and multi-tasker; open to new projects and tasks
� Software/Hardware knowledge is beneficial, but not essential
� Must be able to work independently
� Ability to develop and maintain professional working relationships with co-workers and peers
� Maintain acceptable level of job discretion.
� Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Finance Operations Manager - Sao Paulo

Title: Finance Operations Manager - Sao Paulo
Salary: Excellent
Location: Brazil
Languages: Spanish
Posted: 4th Feb 2012

Description:
Finance Operations Manager - Sao Paulo
Apply now
This position is based in Sao Paulo, Brazil.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Finance Operations Manager
The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk. Externally, you collaborate with our outsourcing partners and internally, you collaborate across the five areas of the Financial Operations team: Global Revenue Operations, Procure to Pay, Electronic Payment Services, Business Process Outsourcing, and Payroll.
Google has more than 32,000 employees operating in more than 30 countries around the world and continues to grow at a very rapid pace. Google?s global nature, high growth rate, generous benefits, and highly-mobile workforce provides unique challenges to the operations professional. The Global Payroll Organisation seeks a talented leader to help reevaluate its workforce and supply strategy, implement global systems and processes, maintain flawless execution of employee payroll operations, all while remaining compliant with diverse statutory requirements. The Finance Operations and Project Manager will play a vital role in the global organisation as Latin America represents one of our fastest growing regions. The right leader will help design and execute a world-class global operations strategy striking the right balance between standardization, automation, and outsourcing. In addition, this leader will drive continuous improvement efforts through tight collaboration with Human Resources, Accounting, Treasury, and Engineering teams around the world. The candidate will deal with many different cultures, processes, and regulations in a region with strong diversity that comprises 6 countries today, while operating with a strong sense of teamwork, cross-functional collaboration, and focus on internal and external customers. These are challenges that makes Latin America one of the most interesting regions to work for.
Responsibilities:

* Manage key outsourced suppliers, consultants and in-country payroll service providers.
* Drive standardization and continuous improvement of internal business processes affecting payroll operations to enable: Reduced Cycle Time, Improved Accuracy and Compliance Rates, Improved Employee Satisfaction
* Design and implement enhanced payroll processes to address above goals and deliver effective solutions in a timely and cost effective manner.
* Manage multiple diverse and complex projects including payroll funding, online tool deployments, and mergers and acquisition integration.
* Analyze detailed data-sets to identify risks and opportunities.
* Work closely with compliance team and benefit owners to identify and resolve payroll compliance issues.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, 4 years of relevant experience.
* 8 years of professional experience.

Preferred Qualifications:

* Master's degree
* Relevant experience and certification in project management and process improvement
* Strong Financial operations and Payroll system (ERP) experience is an advantage.
* Strong influencing skills and change management experience.
* Quick learner with interest in understanding and applying global payroll best practices. Ability to successfully manage complexity and multiple priorities.
* Strong presentation and communication skills in English, Portuguese and Spanish.

Apply now

Lead Supplier Sourcing Manager - EU Headquarters

Title: Lead Supplier Sourcing Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 4th Feb 2012

Description:
Lead Supplier Sourcing Manager - EU Headquarters
Apply Now

This position can be based in London, UK our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Sourcing Supplier Manager
We spend billions of dollars with suppliers every year. We buy hardware, software, professional services, build and manage facilities around the world, use various technology services, marketing services and provide benefits for our staff. Our Supplier Sourcing team ensures we have strong and creative relationships with internal stakeholders and the right suppliers, so that Google can get the best value and continue to invest in its great new products and customer relationships. As the Lead Supplier Sourcing Manager you will drive a number of procurement-related activities such as guiding vendors through our shifting needs and supplying internal clients with sound purchasing advice. You craft and lead a multi-step sourcing process and innovative e-auctions to finalize high-dollar, high-risk proposals and contract negotiations. In some cases, you secure competitive rates for Google by translating our business needs into familiar "commodity" terms for the marketplace.
Responsibilities:

* Lead a small, strongly performing team of Sourcing professionals based in London and Dublin.
* Build strong relationships with internal stakeholders globally, to understand their current and future requirements and promote the benefits of competitive bidding. Gain additional insights through comprehensive spend analysis.
* Collaborate with cross functional teams to conduct multi-step ?Request For Proposal? sourcing processes to ensure Google selects the right supplier and generates the most value, while creating robust documentation.
* Promote and execute eAuctions as the preferred methodology for determining market pricing. Provide supply market analysis, benchmarking and information on market trends & emerging technologies, to help stakeholders manager their business.
* Collaborate with other Supplier Sourcing Team members across the world to ensure we learn from each others experiences and provide a consistent service to stakeholders globally. Drive development of the wider Procure to Pay organization as a key member of the management team.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Masters degree.
* Experience in Supplier Sourcing and eAuctions.
* Quick learner with interest in understanding and applying global supplier best practices.
* Strong influencing skills and change management experience with the ability to successfully manage complexity and multiple priorities.
* Excellent communication and presentation skills.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Chargeback Agent German

Title: Chargeback Agent German
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, German
Posted: 4th Feb 2012

Description:
Chargeback Agent German

As a Chargeback Agent, you will be responsible for working chargeback's initiated by buyers through their credit card company. This will require you to use discretionary decision making skills in reversing funds and limiting access to accounts in order to minimize or prevent loss. It's critical that a Chargeback Agent has a thorough understanding of Seller Protection and knowledge of the chargeback process, including card scheme regulations
and/or ACH Returns. A Chargeback Agent has excellent interpersonal skills and is able to handle multiple queues & customer inquiries at once.

Core Duties:
� Review PayPal accounts with limited access and determine the legitimacy of the account and account holder. Methods to accomplish this include reviewing faxed documentation including: driver's licenses, credit card statements, bank account statements, utility bills, etc., various websites to confirm information on an account, message and customer history in Kana, and account information in Admin Tools.
� Limiting customer accounts when appropriate.
� Answer phone calls from Customer Service, other Operations departments, or Customer as needed
� Place outbound phone calls to customers as needed in order to gather additional documentation when appropriate to effectively dispute a chargeback.
� Reviewing Chargeback and/or ACH Returns received from credit card companies or financial institutions and accept or dispute the chargeback or ACH Return.

Competencies
Customer Focus
Decision Quality
Problem Solving
Drive for Results
Time Management
Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed
within the role. They are not intended to be construed as an exhaustive list of all the
responsibilities, duties, and skills required, nor be the entire list of behaviors or
expectations for which one may be measured upon within the performance review
process. Employees will be required to follow any other job-related instructions and to
perform any other job-related duties requested by their supervisor. Additionally, Individuals
need to be able to work any shift within a 24 hour period Monday through Sunday.

Basic Skills Required

Fluent German & English

� Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers.
� Strong written (email) communication utilizing proper grammar and punctuation.
� Ability to function in multiple telephone and email queues covering several product lines.
� Ability to learn and adapt to new software technologies Technical Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook,Word, Excel).

Minimum Experience Required
� 1 year Customer Service experience.
� High School Diploma or equivalent Required
� Six months experience in one or more of the following areas: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Chargeback Processing, or ACH
processing.

Experience applying Visa and MasterCard Regulations for dispute resolution, is preferred
Bachelors Degree or equivalent work experience Preferred

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.