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German or Dutch speaking Inside Sales Representative

Title: German or Dutch speaking Inside Sales Representative
Salary: Competitive
Location: Cork - South-West, Ireland
Languages: Dutch, German
Posted: 8th Feb 2012

Description:
Key Responsibilities:

Proactively prospect for new business opportunities, up-sell to existing customers (displacements and new product sales) and renewals within the mid market sector
Exceed quarterly and annual sales/bookings targets and maximize short term revenue
Build and maintain a constant/future revenue pipeline
Meet / exceed core call time metrics and update/maintain customer database
Submit accurate weekly forecasts
Manage leads in a timely manner
Create strong business relationships with prospects and existing customers
Recommend the most suitable solution according to the customer's requirements
Keep knowledge up to date of the Security market and meet training targets to maintain a thorough understanding of McAfee products, process and promotions to provide the highest levels of sales support
Work with marketing to drive campaigns into specific market segments
Base salary plus commissions

Qualifications

Required Experience/Skills & Education:

We are look for candidates that speak one of the following languages (along with English): Dutch, or German
An self-starter with a consultative sales approach who is pro-active in increasing sales revenue
Must be results-driven, have strong analytical skills and be committed to creating new business opportunities
Preferred individual should have professional experience in Sales, Marketing and/or business development
Must have exhibit sound oral expression and comprehension, negotiation, listening, and reasoning skills
Proven time and account management skills, as well as excellent verbal and written communication skills
Individual should be comfortable selling in a teaming environment with responsibilities for accurate forecasting
Demonstrable successful sales experience in B2B or SaaS preferred
Strong work ethic and organizational skills
BA/BS Degree, Recent College Graduate, or equivalent experience

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Bids and Proposals Analyst, EMEA

Title: Bids and Proposals Analyst, EMEA
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
Reporting to the Manager, Bids & Proposals Desk, the Bids and Proposals Analyst will extend support to the EMEA Field Sales Organization, focusing primarily on developing detailed proposals for customers for large, complex software transactions in the EMEA region. Success will be measured in the form of sales productivity whilst maintaining and augmenting best-practices across core disciplines (processes, proposals, and communication).

Role Responsibilities:
� Co-ordinate the completion of proposals and tender documents for target accounts agreed upon with Sales Management
� Generate detailed, focused and compelling customer proposals from a blend of existing and bespoke content
� Support Field Sales Reps and Partners by answering tender related questions and queries (incl. RFI, RFP, RFQ)
� Partner with regional management to determine accounts most suitable for unsolicited proposals; provide initial drafts to Field Sales for review
� Assist with the maintenance and further development of a repository of boilerplate information, content and tender responses (best practice); categorize and reference to GTM needs (e.g. by industry vertical, geography, product family, Partner/Customer level)
� Partner with Regional PMO to ensure optimal integration of workflow, reporting and proposal automation with CRM
� Develop internal relationships with Marketing, Deal Desk, Legal and Revenue to ensure general compliance for all materials
� Understand Corporate Strategic Partnerships and related programs; develop baseline draft proposals that are in keeping with the EMEA GTM and optimize mutual value

Requirements/Competencies:
� 3-5 years experience in offer management and proposal creation, ideally with exposure to large deals or Enterprise Licensing Agreements (ELA�s)
� 1-3 years experience in CRM management; SalesForce.Com preferred
� Strong technical writing skills in English and French or German (other European language beneficial)
� Attention to detail; strong analytical skills
� 1-3 years experience in content management or automated proposal systems beneficial (Qvidian)
� Superior Communication skills � external to Partners and Customers as well as Internal
� Ability to adapt to change and new programs; self-starter with initiative to create proposals
� Self-motivated with a penchant for fast-paced deal management
� Strong understanding of documentation control, diligence and review
� Strong working understanding and usage of Microsoft Office
� Strong business acumen
� Proven Time Management / prioritization skills
� Field Sales focused; understanding Sales objectives and methodology

Come and work for the global leader in virtualization solutions from the desktop to the data center and make an impact on your career, your team, the company, the industry and the world by fundamentally transforming how people and organizations use laptops, desktops, servers and data centers. Apply Now!

Business Development Representative with German & French

Title: Business Development Representative with German & French
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Business Development positions. This role will specialize in identifying qualified leads from marketing activity and cold calling to generate new pipeline for the sales force. This position requires excellent communication skills that result in meeting or exceeding the assigned qualified lead targets. You will need to interact with field sales, internal sales, marketing, partners, suspects and customers to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
� Follow up and qualify new prospects from marketing-generated leads
� Prospect, qualify and develop new prospects to appointments
� Research accounts, identify key players, generate interest and obtain business requirements. Work closely with Inside Sales team to determine strategic approach
� Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Meet or exceed assigned lead metric goals
� Manage and document lead cycle in VMware�s CRM system
� Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition
� Produce reports as necessary

Requirements
� A persistent, self-starter with a track record for success
� Credible follow-up and cold calling experience to multiple executive levels within an organization
� Minimum 1 year successful experience in Business Development preferred
� Technology or similar industry experience preferred
� Fluent German and French

Skills required:
� Pre-call planning
� Outbound, proactive cold-calling
� Opportunity qualification and objection handling
� Structure and control a call
� Time and territory management
� Proven track record achieving measurable lead development goals
� Accurate data entry and management of leads in a CRM system
� A team player with the ability to work in a high-energy sales team environment
� Experience and success working within a lead quota, and MBO or commission structure
� Excellent phone, listening, and writing skills
� Ability to multi-task and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors

Senior Revenue Analyst EMEA

Title: Senior Revenue Analyst EMEA
Salary: DOE
Location: Cork - South-West, Ireland
Languages: French, German, Italian
Posted: 5th Feb 2012

Description:
The Senior Revenue Analyst position will be a member of the revenue accounting team and will report to the EMEA Senior Revenue Manager. Specific responsibilities will depend on individual candidate skill set, but will primarily include the review of channel orders, license agreements and professional services Statements of Work and VSOE analysis. This role will support the EMEA region. VMware is a rapidly growing company with opportunity for learning and professional advancement.

Responsibilities:

� Review customer contracts and purchase orders for potential revenue recognition issues
� Review PCS renewals for VSOE compliance
� Review Enterprise License Agreements and Statements of Work for potential revenue recognition issues
� Audit Review for Enterprise Agreements including review & amendment within our RevStream Accounting Package
� Work closely with sales and services management, legal and sales operations to ensure proper compliance with revenue recognition rules and guidelines
� Prepare journal entries and account reconciliations on a monthly basis
� Assist with other accounting projects/areas as necessary

Position Requirements:

� Preferred: Bachelors degree in Accounting, CPA, ACCA or equivalent
� 2-5 years experience in multinational with software revenue accounting experience an advantage
� German / French / Italian language an advantage
� Ability to read, analyze, and interpret general revenue documents and contracts.
� Knowledge of SOP 81-1, SOP 97-2 and related EITFs and TPAs an advantage
� Ability to organize and prioritize responsibilities effectively in order to meet deadlines
� Ability to recognize problems, gather data, draw valid conclusions, and effectively present information to managers, peers, and customers
� Ability to work effectively with a wide variety of people; strong communication skills, both written and oral
� Solid PC skills with excellent Excel skills
� Preferred: Oracle system experience

Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

Accounting Entity Lead - EU Headquarters

Title: Accounting Entity Lead - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Accounting Entity Lead - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Accounting Entity Lead
Google accountants are a savvy bunch who handle the core accounting responsibilities at Google. As a member of this team, you know your accounting principles and the full accounting process end to end. You'll advise on financial reports required by governmental regulations, and you'll review, analyze, and interpret financial and budgetary reports -- and all this sounds like fun to you. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our global team, evangelize best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support Google's business objectives.
You'll be the lead for an accounting process from end to end. Other responsibilities include reconciling balance sheets and P&L accounts, and providing supplementary financial information for internal and external reports.
Responsibilities:

* Prepare and analyze financial statements and manage compliance reporting.
* Review reconciliations and postings for completion, timeliness and accuracy.
* Manage the delivery of the accounting processes performed by an external Business Process Outsource vendor ensuring that all service levels are met, the internal control environment is robust and a quality service is provided.
* Develop in-depth knowledge of tools and applications in support of the accounting function and highlight opportunities for improvement and lead projects that will yield efficiency through automation, standardization and outsourcing.
* Represent Accounting and Controls with our key business partners through effective communication with Payroll, AP, AR Financial Planning and US GAAP team.

Minimum Qualifications:

* Bachelor Degree in Finance, Business, Accounting or related field. In lieu of degree, relevant skills or equivalent experience.
* Professional Accounting Designation such as ACA, ACCA, CIMA, or CPA.

Preferred Qualifications:

* Audit, Industry and MNC experience.
* Knowledge of Spreadsheets and Oracle or similar ERP system.
* Shared Service Center experience or experience within a company dealing with varied European Subsidiaries.
* Demonstrable understanding of accounting principles, including US GAAP and related international accounting standards.
* European Language skills in German, Dutch, or the Nordic languages.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

EMEA Payroll Manager

Title: EMEA Payroll Manager
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
The VMware International Payroll Team process payroll for 15 VMware sites (1800+ employees) throughout Europe, including 460 employees in Cork. Reporting to the International Controller and Global Process Owner (GPO) the ideal candidate must have previous EMEA payroll processing and management experience, effective oral and written communication skills, and excellent follow up and problem solving skills.

Responsibilities:

� Manage a team of 3 who are responsible for processing 15 monthly payrolls for 1800+ employees for locations throughout EMEA.
� Supports the team to ensure payroll information effectively uploads and downloads to other company systems for timely and accurate reporting. Attends meetings and works effectively with vendors to ensure payroll data requirements are achieved timely and accurately
� Understand the payroll treatment for incentive stock options, non-qualified stock options and restricted stock transactions and Employee Stock Purchase Plan transactions and work with the Stock Administration Team to ensure that all stocks are reported correctly, ensuring that all statutory reporting is maintained and performed.
� Oversee the preparation of accurate and timely payroll-related reports for use throughout the company.
� Ensures effective customer service to all levels of employees and management by answering questions and solving payroll related issues in a timely, professional and accurate manner.
� Supports the monthly close process by working with general ledger accounting to ensure all accruals are supported and reconciled and any analytical queries, including fluctuations on both expense and accruals, are answered in a timely manner.
� Works proactively with external auditors, internal auditors, senior management, and Finance team to ensure the corporation achieves and maintains compliance with the Sarbanes-Oxley Act of 2002 and all other regulatory and statutory requirements.
� Ensure all employer obligations are satisfactorily met and any tax liabilities and returns are filed and settled accordingly by country.
� Performs or oversees special projects and ad-hoc reporting as necessitated by management.
� Maintain effective customer service to employees, departmental personnel and third-party accounting and payroll services.

Position Qualifications:

� Requires 5 years of experience working in a fast-based EMEA Payroll environment with management experience, preferably using an integrated software package for a large company. Prior success in managing a payroll department.
� An effective knowledge of payroll law across a multi-country environment in EMEA.
� Must have in-depth knowledge of MS Word, Excel and Outlook.
� Ability to calculate figures and amounts such as discounts and percentages.
� Ability to work in a fast-paced, high volume environment.
� Apply common sense to situations and deal with variable information.
� Ability to work under pressure and to strict deadlines.
� Approach tasks methodically with key attention to detail.
� Payroll qualification desirable
� Knowledge of ADP Streamline an advantage
� Knowledge of Oracle an advantage
� Demonstrated ability to manage multiple relationships
� Fluency in a foreign language is an advantage

Communication/Interpersonal Skills:

� Must have excellent verbal, written and interpersonal skills with an emphasis on customer service. Must have strong verbal and written communication skills in English.
� Must have strong interpersonal and teamwork skills.
� Proven management skills and the ability to lead, motivate, and develop a team of professionals capable of achieving business goals and objectives.
� Demonstrate credibility with customers (employees, senior management) and ensure vendors are delivering service as per SLA terms.

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Account Manager (German), Online Partnerships Group - EU Headquarters

Title: Account Manager (German), Online Partnerships Group - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Account Manager (German), Online Partnerships Group - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Partnerships
There's always more information out there, and our Partnerships team works to get it. We develop relationships with a range of organizations, from content providers to publishers, and find ways for them to reach their audiences and manage their digital businesses. We find great content for our products, and we also work with partner sites to syndicate our own Google products. From negotiating agreements to solving technical problems for partners, we're in pursuit of gathering the world's information.
The role: Account Manager (German), Online Partnerships Group
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Responsibilities:

* Manage trusted relationships with clients and develop a thorough understanding of their business challenges.
* Leverage on this strategic partnership to add value to our publishers' business and hence grow their accounts.
* Think of creative ways to improve our relationships with our clients and grow client revenue.
* Persuade clients of the wider strategic opportunities in relation to Online Partnerships Group and Google.
* Improve clients' Online business performance and revenue generation.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Significant and relevant experience of consultative sales and account management (media sales a plus but not essential).
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.
* Self-starter, self-motivated, and capable of seeking additional selling opportunities.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

German Speaking Customer Support

Title: German Speaking Customer Support
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, German
Posted: 5th Feb 2012

Description:
Player Support with German

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

� Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
� Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
� Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
� Update the Player Support Knowledge Base and identify ways to improve our self-help options
� Investigate and resolve account-level issues with a superb attention to detail
� Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

� Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
� Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
� Provide feedback on the various tools we use to improve efficiency.
� Interface with various departments to understand the potential impact of development decisions on Player Support
� Provide translations for Knowledge Base articles and other game related materials
� Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

� Must have excellent written and verbal communication skills in German and must be fluent in English
� A knowledge of League of Legends � must be Level 30
� Previous customer service experience preferable
� Previous experience working in a professional office environment for at least 1 year.
� Team player who thinks quickly on his or her feet and is capable of creative problem solving
� Must have a knack for understanding players needs and enjoy connecting with them on a personal level
� Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
� Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
� High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
� Background checks will be conducted

German Speaking Billing Specialist

Title: German Speaking Billing Specialist
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, German
Posted: 5th Feb 2012

Description:
With League of Legends, one of the most played and critically acclaimed PC games today, Riot Games is a leading innovator in its mission to be the most player-focused game company in the world. At Riot you will work among the most gifted and passionate people in the industry as we hire only the most talented and collaborative people in their discipline. We believe the core reason for Riot's success is people and we are committed to helping employees grow their abilities and careers, as we all continually focus on improvement. We are serious professionals who don't take ourselves too seriously. Named a Top 30 Developer by Game Developer Magazine, Riot Games is aggressively expanding, growing the company five-fold over the past two years, and still continuing the search for top talent.

Riot Games is building a world class team of service professionals, dedicated in pushing the boundaries of service excellence in the gaming industry. Our Player Support Billing Team is composed of specialists who are passionate in assisting our players, possess strong analytical abilities, and show dedication to their duties. As Billing Specialist, you will demonstrate professionalism in your interactions with colleagues, partners and players. You have experience working within a financial environment and have a strong understanding of financial best practices. Among your many attributes, you are a skilled problem-solver, highly organized, and communicate efficiently through multiple mediums. You learn quickly and have been proven to be self-motivated with minimal supervision.

Responsibilities

� Investigate and resolve Player inquiries regarding monetary transaction in a quick and professional manner through a ticket-based support system
� Communicate with Players through the following gateways: Support Ticket, E-mail, and phone
� Use payment gateways to investigate and analyze potential and occurring issues with superb attention to detail
� Investigate and trouble-shoot bugs and errors that may disrupt the Players ability to conduct a transaction
� Analyze payment methods and procedures to proactively prevent potential payment issues
� Investigate and determine creative methods that will improve the overall player experience
� Perform and complete team related project with minimal supervision

Requirements

� Minimum of one (1) year working within a Billing support environment
� Fluency in written and spoken German, as well as written and spoken business English
� Solid understanding of a wide array of payment methods, specifically ELV
� High integrity, with a focus on accountability
� Excellent understanding Microsoft Office applications, emphasis on Excel
� Strong critical thinking and sound judgment
� Ability to speak clearly with a professional demeanor over the phone
� Results focused, and comfortable with demonstrating consistent success through data driven reporting
� An eager contributor, open to all ideas and eager to share your own new suggestions on how we can constantly improve
� A great team player who contributes and values the contributions of others

Systems Engineer, Google.com - EU Headquarters

Title: Systems Engineer, Google.com - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Systems Engineer, Google.com - EU Headquarters
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This position is based in our EU Headquarters in Dublin, Ireland; London, UK; Zurich, Switzerland or Munich, Germany.
The area: Engineering, Google.com Engineering
Google.com Engineering makes Google's services fast and reliable for hundreds of millions of users. This mission critical team (also known as Site Reliability Engineering) combines software development, networking, and systems engineering expertise to build and run large scale, massively distributed, fault-tolerant software systems and infrastructure. We hire creative engineers and technology enthusiasts who enjoy being challenged by problems of scale and complexity, with a strong desire to make services better for users. We routinely solve software and systems issues ranging from distributed change propagation on live serving systems, to designing and deploying intelligent load balancing systems for the largest user-facing services in the world. Our teams come from diverse backgrounds, and we are actively seeking new team members to bring fresh perspective to solving problems, along with the technical and soft skills needed to keep Google?s services growing and reliable.
The role: Systems Engineer, Google.com
As a Systems Engineer working on Google's critical production applications and infrastructure, your mission will be to ensure Google is always fast, available, scalable and engineered to withstand unparalleled demand. You will design and develop the systems which run Google Search, Gmail, YouTube, Maps, Docs, Ads, Blogger, AppEngine, Google and more. You'll own the production services which comprise *.google.com, as well as key infrastructure like GFS, BigTable, MapReduce, Chubby and large-scale 'cloud computing' clusters.
You will also be driving performance and reliability from software and infrastructure at massive scale, where even the 0.01% case must be considered. You will encounter challenging, novel situations every day, and work with just about every other engineering and operations team at Google. You will be looked upon as an expert and advocate to fellow engineers on making design and reliability trade-offs in running large-scale services and engineering complex systems that fail gracefully and transparently to users.
The most successful candidates for this role will have strong analytical and troubleshooting skills; fluency in coding, algorithms, and systems design; solid communication skills; and a desire to solve complex problems of scale which are uniquely Google. We are particularly interested in software engineers, systems administrators, and Unix programmers familiar with aspects of running web services at scale. Depth in networking technologies and Unix/Linux internals are strong pluses.
Responsibilities:

* Manage the availability, latency, scalability and efficiency of Google services by engineering reliability into software and systems
* Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence
* Review and influence new and evolving design, architecture, standards, and methods for operating services and systems
* Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
* Perform periodic on-call duty as part of a global team

Minimum Qualifications:

* BA/BS degree in Computer Science or related field (in lieu of degree, significant relevant work experience).
* Relevant work experience, including with Unix/Linux systems requiring the use of languages like Python, C, C , Java, Perl, Shell or PHP.
* Technical troubleshooting and performance tuning experience.

Preferred Qualifications:

* Significant relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects involving outside teams
* Experience coordinating or leading small cross-team technical projects
* Experience in OSes and systems (e.g. UNIX internals, device drivers, FreeBSD), open source tools (e.g. dtrace, ktrace), web service components (e.g. load balancing, LAMP stack), storage and clustering (e.g. column stores, Hadoop), scripting and programming languages (e.g. Erlang, Haskell, Scala or Scheme)
* Strong written and spoken English language skills

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Employment Counsel - EU Headquarters

Title: Employment Counsel - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Employment Counsel - EU Headquarters
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This position is based in our EU Headquarters in Dublin, Ireland or London, UK.
The area: Legal
20th century laws don't always solve 21st century problems, and Google Legal crafts innovative approaches for tackling some of the toughest legal challenges of the information age. Whether you're a patent attorney, an intellectual property expert or an engineer headed to law school, Google Legal lets you tackle unanswered legal quandaries and create new precedents. Our innovative services raise challenging questions that demand creative and practical answers. We provide those answers by working at the crossroads of the law and new technology, helping Google build innovative and important products for users around the world.
The role: Employment Counsel
As Employment Counsel at Google you will advise on the EMEA employment aspects of mergers and acquisitions and commercial agreements. You will also give general counsel advice designed to ensure consistency and compliance with employment law, regulations and practice across Google's offices in EMEA. You are capable of producing high quality work in a flexible, fast paced environment with the ability to work for cross-functional teams and clients located across the region and in the US. You will advise upon and implement a best practice approach to employment and HR issues, whilst at the same time recognising the flexible, innovative place that Google strives to be.
Responsibilities:

* Advise on employment legal issues and risks in relation to mergers and acquisitions including integration planning and employee transition arrangements.
* Answer a variety of commercial requests from Legal and other business clients on employment issues connected with commercial agreements and outsourcing arrangements that comply with company policies and local law.
* Develop and maintain localised precedent documents in relation to EMEA mergers and acquisitions and commercial agreements and outsourcing arrangements.
* Provide training to Legal and other business clients on employment aspects of mergers and acquisitions and commercial agreements and outsourcing arrangements.
* Advise on the application of Google HR, Benefits and recruitment policies across the EMEA region and provide general counsel advice on employment issues arising during recruitment, employment and on termination.

Minimum Qualifications:

* BA/BSc/LLB degree. In lieu of degree, relevant skills or equivalent experience.
* Qualified lawyer with law firm experience in the UK, Ireland or Germany or with an in-house team at a leading organisation.
* Knowledge of employment law and practice (including experience with works councils, Acquired Rights Directive and contingent worker issues) in at least one European jurisdiction.
* Experience in working with clients on high-value, multi-jurisdictional M&A and commercial transactions and influencing decision makers.

Preferred Qualifications:

* Experience in advising and implementing HR/employment policies in a number of European countries.
* Experience of data protection and intellectual property ownership issues in the employment context.
* Written and oral fluency in English and fluency in additional European language(s).

Apply Now

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Ads and Apps Quality Associate (German) - EU Headquarters

Title: Ads and Apps Quality Associate (German) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Ads and Apps Quality Associate (German) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Product Quality Operations
The Product Quality Operations (PQO) team defends the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. We are dedicated to protecting Google's brand and reputation and ensuring product quality to the company's expanding base of advertisers, publishers, and users in more than 40 languages on a global basis. We partner with our Product Managers and Engineers to fight fraud and abuse across a broad range of products such as Google Search, AdWords, AdSense, Checkout and Maps. This means that PQO team members need to be proactive, motivated, organized, responsible, innovative ? and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
The role: Ads and Apps Quality Associate
The Ads and Apps team within Product Quality Operations is recruiting spirited, web-savvy individuals to work with cutting-edge technologies in order to improve the quality of Google's advertisements and of the local business listings found on Google Maps. You will be responsible for establishing and maintaining the quality of the advertisements that appear next to our organic search results and achieving and maintaining the quality of Google's highest priority consumer products, such as Google Maps. Other responsibilities will include developing and managing key cross-functional relationships with Product and Engineering teams, while executing on a broader ads strategy and common abuse platform strategy. The ideal candidate will be detail-oriented, have strong analytical skills, and bring innovative ideas to improve the overall quality of the ads served on Google and improve access to relevant information on Google Maps. Candidates should be curious, have a penchant for process optimization and have a proven track record of exceptional performance, high productivity, and meeting deadlines.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Investigate and identify low quality and scammy advertisers based on signals related to ads landing page quality and advertiser accounts.
* Troubleshoot and collaborate with engineering teams to make large-scale quality improvements to ads and apps products.
* Develop tools to automate and optimize process workflow.
* Investigate user generated content on consumer products and apply policy guidelines appropriately.
* Identify the need for automation or tools to automate and optimize process workflow.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Relevant experience from Internships or working in an Internet company (web research experience a plus).
* Previous experience with a programming language such as Perl or Python a plus.
* Fundamental understanding of HTML and JavaScript and familiarity with typical web practices.
* Familiarity with Google's consumer products.
* Excellent written and verbal communication skills in English and German.

Apply Now

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Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Publisher Support Associate (German) - EU Headquarters

Title: Publisher Support Associate (German) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: German
Posted: 5th Feb 2012

Description:
Publisher Support Associate (German) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Partnerships
There's always more information out there, and our Partnerships team works to get it. We develop relationships with a range of organizations, from content providers to publishers, and find ways for them to reach their audiences and manage their digital businesses. We find great content for our products, and we also work with partner sites to syndicate our own Google products. From negotiating agreements to solving technical problems for partners, we're in pursuit of gathering the world's information.
The role: Publisher Support Associate (German)
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Responsibilities:

* Provide excellent levels of customer service to Google's clients and users via a variety of media channels (ig email, forums, blogs etc).
* Analyze site content, ensuring adherence to Google standards.
* Work on improving the Online Partnerships Group network and decreasing spam.
* Grow and develop online publishers' accounts strategically.
* Develop and implement innovative ideas related to our core support offerings and work with the wider Online Partnerships Group team, product management, marketing and engineering on implementing them.

Minimum Qualifications:

* BA/BSc degree, in lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Previous client service experience and a penchant for building and maintaining successful customer relationships.
* Motivated, organised, responsible and able to work well in a fast-paced, team-oriented international environment.
* Strong problem solving, analytical skills, and ability to proactively seek solutions and implement improvements.
* Fluency in written and spoken German and English.

Apply Now

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Business Development Rep with German X 4

Title: Business Development Rep with German X 4
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, German
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Business Development positions. This role will specialize in identifying qualified leads from marketing activity and cold calling to generate new pipeline for the sales force. This position requires excellent communication skills that result in meeting or exceeding the assigned qualified lead targets. You will need to interact with field sales, internal sales, marketing, partners, suspects and customers to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
� Follow up and qualify new prospects from marketing-generated leads
� Prospect, qualify and develop new prospects to appointments
� Research accounts, identify key players, generate interest and obtain business requirements. Work closely with Inside Sales team to determine strategic approach
� Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Meet or exceed assigned lead metric goals
� Manage and document lead cycle in VMware�s CRM system
� Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition
� Produce reports as necessary

Requirements
� A persistent, self-starter with a track record for success
� Credible follow-up and cold calling experience to multiple executive levels within an organization
� Minimum 1 year successful experience in Business Development preferred
� Technology or similar industry experience preferred
� Fluent German

Skills required:
� Pre-call planning
� Outbound, proactive cold-calling
� Opportunity qualification and objection handling
� Structure and control a call
� Time and territory management
� Proven track record achieving measurable lead development goals
� Accurate data entry and management of leads in a CRM system
� A team player with the ability to work in a high-energy sales team environment
� Experience and success working within a lead quota, and MBO or commission structure
� Excellent phone, listening, and writing skills
� Ability to multi-task and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Channel Account Executive with German

Title: Channel Account Executive with German
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, German
Posted: 5th Feb 2012

Description:
About Mozy

Mozy is the world-leading provider of online data backup; focused on delivering world-class cloud backup services to SOHO, SME and Enterprise organizations that require the most secure storage solution for their most valuable asset, their companies� data. Mozy is a wholly owned subsidiary of EMC Corporation (NYSE: EMC) the world leader in data storage. Our account executives provide the best educational pre-sales support to our customers, are knowledgeable about our Mozy Product Line and are focused on delivering the best customer experience possible.

Why join Mozy?

As the global leader in cloud based backup Mozy offers the right candidate the opportunity to work on cutting edge of technology, in an untapped market place with huge growth potential. As we are only introducing our services to the EMEA markets over the following months you will have the ability to grow with the business, reap the rewards and benefit from being with the business from a grass roots level. Joining the core Mozy team will offer the opportunity for career advancement and personal progression.

Mozy has been recognised as an industry leading technology and for our commitment to creating the best working environment possible and for valuing diversity in the work place.

To review awards please visit: https://mozy.com/news/awards

Duties & Responsibilities

Demand Generation: Using multiple lead-generation tools, work with EMC teams and EMC Channel partners to execute outbound call campaigns into EMC customers and prospects. Follow up on all leads from campaigns for qualification, subsequent sale cycles and closure.
Channel Alignment: Build relationships with EMC Reseller sales reps that cover your assigned territory. Build and manage relationships with assigned EMC DMR and Distribution Partners
Implementing: Oversee the implementation of the MozyPro solution by the integrated account team
Take inbound/make outbound calls to businesses according to assigned market segment/geo territory
Meet all sales/service standards, quotas and protocols ensuring the highest level of customer satisfaction
Education, Experience, Skills & Requirements

Passionate about Sales and achieving excellence in everything you do
Proven track record in BTB/Channel sales a plus
Previous high tech sales experience experience a plus
Fluency in English essential, 2nd European language a plus
Experience working with Salseforce.com and ability to navigate in a Windows & Mac environment; PC proficient
Substantial industry knowledge as well as ability to learn EMC solution sets in order to develop and drive solutions
Successful track record working with both local and virtual teams
Strong communication skills, excellent telephone skills
Strong attention to detail
Available to travel internationally as required by the business
Degree in a related field

Technical Support Engineer, with German

Title: Technical Support Engineer, with German
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, German
Posted: 4th Feb 2012

Description:
Technical Support Engineer German Speaking

Company Description:

Virtualization is that coveted, fast-growing industry that provides the platform for professional growth and the excitement of being an early stage innovator. VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the data center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green. With 2007 revenues of $1.33 billion, more than 100,000 customers, nearly 18,000 partners, and 6,000 employees working in 36 countries, VMware is one of the fastest-
growing public software companies

Global (Technical) Support Services
The VMware Global Support Services (GSS) team supports over 10,000 companies running VMware servers in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the �best of the best� supporting business-critical applications in a virtual infrastructure.
Job Description
Engineers support over 6,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and storage skills.

Responsibilities
Respond to customer inquiries, primarily via email and telephone
Resolve and customer technical issues through diligent research, reproduction, and troubleshooting.
Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries; develop and review content for knowledgebase
Provide training or assistance to junior staff
Participate in testing alpha and beta products

Requirements
Experience in providing technical support to enterprise customers or software customers
Excellent interpersonal skills
Fluent in oral and written German & English
Working knowledge of Linux, Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
Experience with operation and administration of Linux or Unix systems

or
Experience with operation and administration of Windows NT or Windows 2000 systems
Highly Preferred Skills
Hands on experience with VMware ESX Server or VMware products
Experience in working with development organizations in a new product introductions role
Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
Strong Linux or UNIX administration skills Familiarity with the installation and configuration of Linux or UNIX operating systems
Setup and operation of TCP/IP networking on Linux or UNIX systems
Ability to program and debug Perl administration scripts
Good practical working ability with UNIX utilities, including editors and command shells
At least 4 to 6 years of related software and hardware experience
B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Benefits
VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health cover, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally

http://youtu.be/DswDUZGIqZg Follow the link to meet the team!

German Customer Service Representatives

Title: German Customer Service Representatives
Salary: competitive Salary Offered
Location: Galway - West, Ireland
Languages: English, German
Posted: 4th Feb 2012

Description:
BioWare German Customer Service Representatives (CSRs) will be experienced service specialists supporting BioWare customers via chat, email and/or phones for our next up and coming game, Star Wars: The Old Republic (TM). Through problem identification, troubleshooting, education and resolution, the German CSRs will be required to provide innovative and exceptional customer experience. As a key member of BioWare, German CSRs are expected to maintain BioWare�s culture of excellence and commitment to quality in every aspect of their work and display an unparalleled understanding of our games.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare�s studios in Austin, Texas. Recently announced, BioWare�s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties and Responsibilities:
� Provide first contact resolution of customer issues via chat, e-mail and/or phones
� A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
� Troubleshoot and handle the most complicated and sensitive of customer inquiries
� Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
� Take personal ownership of customer requests and provide a BioWare world-class level of support
� Maintain accountability for accurate and timely assistance to our customers.
� Provide exceptional customer experience as measured through customer surveys and internal SLAs
� Maintain security and confidentiality of BioWare�s internal information and customer/account information
� Escalate and communicate any customer well-being issues

Skills and Qualifications:

Essential
� Minimum two years experience working in a Customer Service environment
� Excellent Customer Service skills with proven quality track record
� Verbal and written fluency in English & German essential with multilingual fluency in German an advantage
� Moderate computer and advanced typing skills

Desirable, but not essential
� Previous large volume Contact Centre experience
� Previous MMO experience

Person Specification:
� Team player with a positive attitude
� Ability to handle stressful situations
� Willingness to be flexible
� Ability to maintain confidentiality
� Results orientated
� High work standards
� Organised and able to prioritise tasks to meet the changing demands of the business
� Excellent interpersonal skills with ability to form good working relationships with staff at all levels
� Confident and professional in appearance conduct and approach

Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.

Please Note:
Applicants must be eligible to work in Ireland without company sponsorship.

This position will have a high requirement for late night, shift based hours