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Account Manager (French), Online Partnerships Group - EU Headquarters

Title: Account Manager (French), Online Partnerships Group - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Account Manager (French), Online Partnerships Group - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Account Manager (French), Online Partnerships Group
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Responsibilities:

* Manage trusted relationships with clients and develop a thorough understanding of their business challenges.
* Leverage on this strategic partnership to add value to our publishers' business and hence grow their accounts.
* Think of creative ways to improve our relationships with our clients and grow client revenue.
* Persuade clients of the wider strategic opportunities in relation to AdSense and Google.
* Improve clients' Online business performance and revenue generation.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Experience in consultative sales and account management.
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Online Sales Account Strategist (French) - EU Headquarters

Title: Online Sales Account Strategist (French) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Online Sales Account Strategist (French) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Large Customer Sales
The regional Large Customer Sales (LCS) teams partner closely with our major advertising clients and agencies to develop digital solutions that build our clients' businesses and brands. We are in a unique and exciting position to shape how marketing and business is conducted in the digital age. We generate revenue from across Google's broad range of solutions, from Google AdWords, to YouTube, to Mobile, that help our customers connect instantly and seamlessly with their audiences and get the most out of the web.
The role: Online Sales Account Strategist (French)
Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Responsibilities:

* Optimise client accounts by analysing and managing their campaign strategy.
* Improve the advertisers' individual ad and campaign performance.
* Build relevant, researched keyword lists and groupings and create/edit text for client advertising campaigns.
* Upsell other Google products.
* Respond to client inquiries by email, phone and face to face presentations.

Minimum Qualifications:

* BA/BSc degree. In lieu of degree, relevant skills or equivalent experience.
* Customer or client service experience.

Preferred Qualifications:

* Relevant experience within an online environment.
* Proven analytical and research skills.
* Demonstrable creativity: in writing, communication and presentations.
* Marketing background.
* Native-level fluency in English and French.

Please note: EEA work authorisation is required for roles supporting EEA markets.
Apply Now

CV/resume format: PDF (preferred), HTML, Word

Bids and Proposals Analyst, EMEA

Title: Bids and Proposals Analyst, EMEA
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
Reporting to the Manager, Bids & Proposals Desk, the Bids and Proposals Analyst will extend support to the EMEA Field Sales Organization, focusing primarily on developing detailed proposals for customers for large, complex software transactions in the EMEA region. Success will be measured in the form of sales productivity whilst maintaining and augmenting best-practices across core disciplines (processes, proposals, and communication).

Role Responsibilities:
� Co-ordinate the completion of proposals and tender documents for target accounts agreed upon with Sales Management
� Generate detailed, focused and compelling customer proposals from a blend of existing and bespoke content
� Support Field Sales Reps and Partners by answering tender related questions and queries (incl. RFI, RFP, RFQ)
� Partner with regional management to determine accounts most suitable for unsolicited proposals; provide initial drafts to Field Sales for review
� Assist with the maintenance and further development of a repository of boilerplate information, content and tender responses (best practice); categorize and reference to GTM needs (e.g. by industry vertical, geography, product family, Partner/Customer level)
� Partner with Regional PMO to ensure optimal integration of workflow, reporting and proposal automation with CRM
� Develop internal relationships with Marketing, Deal Desk, Legal and Revenue to ensure general compliance for all materials
� Understand Corporate Strategic Partnerships and related programs; develop baseline draft proposals that are in keeping with the EMEA GTM and optimize mutual value

Requirements/Competencies:
� 3-5 years experience in offer management and proposal creation, ideally with exposure to large deals or Enterprise Licensing Agreements (ELA�s)
� 1-3 years experience in CRM management; SalesForce.Com preferred
� Strong technical writing skills in English and French or German (other European language beneficial)
� Attention to detail; strong analytical skills
� 1-3 years experience in content management or automated proposal systems beneficial (Qvidian)
� Superior Communication skills � external to Partners and Customers as well as Internal
� Ability to adapt to change and new programs; self-starter with initiative to create proposals
� Self-motivated with a penchant for fast-paced deal management
� Strong understanding of documentation control, diligence and review
� Strong working understanding and usage of Microsoft Office
� Strong business acumen
� Proven Time Management / prioritization skills
� Field Sales focused; understanding Sales objectives and methodology

Come and work for the global leader in virtualization solutions from the desktop to the data center and make an impact on your career, your team, the company, the industry and the world by fundamentally transforming how people and organizations use laptops, desktops, servers and data centers. Apply Now!

Business Development Representative with German & French

Title: Business Development Representative with German & French
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Business Development positions. This role will specialize in identifying qualified leads from marketing activity and cold calling to generate new pipeline for the sales force. This position requires excellent communication skills that result in meeting or exceeding the assigned qualified lead targets. You will need to interact with field sales, internal sales, marketing, partners, suspects and customers to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
� Follow up and qualify new prospects from marketing-generated leads
� Prospect, qualify and develop new prospects to appointments
� Research accounts, identify key players, generate interest and obtain business requirements. Work closely with Inside Sales team to determine strategic approach
� Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Meet or exceed assigned lead metric goals
� Manage and document lead cycle in VMware�s CRM system
� Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition
� Produce reports as necessary

Requirements
� A persistent, self-starter with a track record for success
� Credible follow-up and cold calling experience to multiple executive levels within an organization
� Minimum 1 year successful experience in Business Development preferred
� Technology or similar industry experience preferred
� Fluent German and French

Skills required:
� Pre-call planning
� Outbound, proactive cold-calling
� Opportunity qualification and objection handling
� Structure and control a call
� Time and territory management
� Proven track record achieving measurable lead development goals
� Accurate data entry and management of leads in a CRM system
� A team player with the ability to work in a high-energy sales team environment
� Experience and success working within a lead quota, and MBO or commission structure
� Excellent phone, listening, and writing skills
� Ability to multi-task and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors

Senior Revenue Analyst EMEA

Title: Senior Revenue Analyst EMEA
Salary: DOE
Location: Cork - South-West, Ireland
Languages: French, German, Italian
Posted: 5th Feb 2012

Description:
The Senior Revenue Analyst position will be a member of the revenue accounting team and will report to the EMEA Senior Revenue Manager. Specific responsibilities will depend on individual candidate skill set, but will primarily include the review of channel orders, license agreements and professional services Statements of Work and VSOE analysis. This role will support the EMEA region. VMware is a rapidly growing company with opportunity for learning and professional advancement.

Responsibilities:

� Review customer contracts and purchase orders for potential revenue recognition issues
� Review PCS renewals for VSOE compliance
� Review Enterprise License Agreements and Statements of Work for potential revenue recognition issues
� Audit Review for Enterprise Agreements including review & amendment within our RevStream Accounting Package
� Work closely with sales and services management, legal and sales operations to ensure proper compliance with revenue recognition rules and guidelines
� Prepare journal entries and account reconciliations on a monthly basis
� Assist with other accounting projects/areas as necessary

Position Requirements:

� Preferred: Bachelors degree in Accounting, CPA, ACCA or equivalent
� 2-5 years experience in multinational with software revenue accounting experience an advantage
� German / French / Italian language an advantage
� Ability to read, analyze, and interpret general revenue documents and contracts.
� Knowledge of SOP 81-1, SOP 97-2 and related EITFs and TPAs an advantage
� Ability to organize and prioritize responsibilities effectively in order to meet deadlines
� Ability to recognize problems, gather data, draw valid conclusions, and effectively present information to managers, peers, and customers
� Ability to work effectively with a wide variety of people; strong communication skills, both written and oral
� Solid PC skills with excellent Excel skills
� Preferred: Oracle system experience

Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

EMEA Payroll Manager

Title: EMEA Payroll Manager
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, French, German
Posted: 5th Feb 2012

Description:
The VMware International Payroll Team process payroll for 15 VMware sites (1800+ employees) throughout Europe, including 460 employees in Cork. Reporting to the International Controller and Global Process Owner (GPO) the ideal candidate must have previous EMEA payroll processing and management experience, effective oral and written communication skills, and excellent follow up and problem solving skills.

Responsibilities:

� Manage a team of 3 who are responsible for processing 15 monthly payrolls for 1800+ employees for locations throughout EMEA.
� Supports the team to ensure payroll information effectively uploads and downloads to other company systems for timely and accurate reporting. Attends meetings and works effectively with vendors to ensure payroll data requirements are achieved timely and accurately
� Understand the payroll treatment for incentive stock options, non-qualified stock options and restricted stock transactions and Employee Stock Purchase Plan transactions and work with the Stock Administration Team to ensure that all stocks are reported correctly, ensuring that all statutory reporting is maintained and performed.
� Oversee the preparation of accurate and timely payroll-related reports for use throughout the company.
� Ensures effective customer service to all levels of employees and management by answering questions and solving payroll related issues in a timely, professional and accurate manner.
� Supports the monthly close process by working with general ledger accounting to ensure all accruals are supported and reconciled and any analytical queries, including fluctuations on both expense and accruals, are answered in a timely manner.
� Works proactively with external auditors, internal auditors, senior management, and Finance team to ensure the corporation achieves and maintains compliance with the Sarbanes-Oxley Act of 2002 and all other regulatory and statutory requirements.
� Ensure all employer obligations are satisfactorily met and any tax liabilities and returns are filed and settled accordingly by country.
� Performs or oversees special projects and ad-hoc reporting as necessitated by management.
� Maintain effective customer service to employees, departmental personnel and third-party accounting and payroll services.

Position Qualifications:

� Requires 5 years of experience working in a fast-based EMEA Payroll environment with management experience, preferably using an integrated software package for a large company. Prior success in managing a payroll department.
� An effective knowledge of payroll law across a multi-country environment in EMEA.
� Must have in-depth knowledge of MS Word, Excel and Outlook.
� Ability to calculate figures and amounts such as discounts and percentages.
� Ability to work in a fast-paced, high volume environment.
� Apply common sense to situations and deal with variable information.
� Ability to work under pressure and to strict deadlines.
� Approach tasks methodically with key attention to detail.
� Payroll qualification desirable
� Knowledge of ADP Streamline an advantage
� Knowledge of Oracle an advantage
� Demonstrated ability to manage multiple relationships
� Fluency in a foreign language is an advantage

Communication/Interpersonal Skills:

� Must have excellent verbal, written and interpersonal skills with an emphasis on customer service. Must have strong verbal and written communication skills in English.
� Must have strong interpersonal and teamwork skills.
� Proven management skills and the ability to lead, motivate, and develop a team of professionals capable of achieving business goals and objectives.
� Demonstrate credibility with customers (employees, senior management) and ensure vendors are delivering service as per SLA terms.

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Manager, Small and Medium Business (SMB) Sales, France - EU Headquarters

Title: Manager, Small and Medium Business (SMB) Sales, France - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Manager, Small and Medium Business (SMB) Sales, France - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area:SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Manager, Small and Medium Business (SMB) Sales, France
The SMB Sales Team is a growing, fast paced and exciting business to be in at the moment. We have a large and diverse customer base. We sell Google products to advertisers by provide them with tailored solutions aiming to grow their success with Google product in line with their advertising objectives. This role is an exciting opportunity to develop Google?s SMB customer base. As a manager in the SMB Sales team you will lead one or more sales programs for your market as well as representing your market in interactions with other teams. As part of our SMB Sales Team, you will be working with a global team of managers across a range of specific sales programmes designed to help grow advertiser in your market. Due to the wide scope of our team, managers in the SMB Sales Team will be expected to interact effectively with a wide group of stakeholders across the business (Product, Engineering, Marketing, Sales, Finance, Learning and Development and Recruitment). As a Manager you will be an experienced people manager who can manage high performing teams within our SMB Sales business.
Responsibilities:

* Represent the SMB Sales Team in target setting for your region and market. Take ownership for delivery of revenue target for your market and sales program devising strategies to meet quarterly quotas.
* Develop and implement best practices for your sales programs and markets. Ensuring that your team is always up to date with the newest advertiser solutions.
* Work with and own projects among the wider management team to deliver cohesive and co-ordinated strategy development of the sales programs.
* Manage a team of SMB sales representatives and team leads, working on the growth of Google's advertiser. Coach and manage your team to develop sales and account management skills and contribute to the management of the wider market team.
* Execute projects involving quantitative analysis, industry research and strategy development.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* MBA.
* Demonstrable sales management experience in an French online business or targeting the French market. Proven ability to leverage account management, relationship building and planning to increase revenue from existing sources.
* Experience leading teams, with a strong focus on coaching and mentoring, and demonstrated success developing sales teams and hitting revenue targets.
* Proven ability to manage multiple projects while paying strict attention to detail. Self-starter who is comfortable with a rapidly-changing environment and working to targets.
* Ability to think strategically, and ability to make changes to meet strategic needs within your market.
* Strong communication skills in English along with strong knowledge of the French market.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Legal Assistant, Trademarks (French) - EU Headquarters

Title: Legal Assistant, Trademarks (French) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Legal Assistant, Trademarks (French) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Legal
Google Legal is a close-knit team of lawyers and legal professionals who operate on a truly global stage. We take pride in working for a company with a clear mission ("to organize the world's information and make it universally accessible and useful") and a real soul ("don't be evil"). Google's innovative services raise challenging legal questions that demand creative and practical answers. We work at the crossroads of new technologies and existing laws to provide those answers, helping Google build innovative and important products for our users around the world. If this sounds like your kind of place, it probably is.
The role: Legal Assistant, Trademarks (French)
Legal assistants must have excellent problem-solving abilities, a can do attitude, and a strong interest in intellectual property. In this role, you'll have a variety of responsibilities that are strategically important to the company. These include processing trademark complaints, processing requests from advertisers to use certain trademarks, providing information to internal and external customers regarding Google's trademark processes and fielding incoming complaints that will be processed through internal tools. All the while, you'll be reviewing a high volume of ad content. Additionally, you'll work with the Legal team to minimize Google's liability in potential trademark suits.

Responsibilities:

* Process trademark complaints according to Google's trademark complaint procedures.
* Communicate with trademark owners and advertisers regarding Google's procedures.
* Collaborate with engineering team on bug reporting.
* Update online forms and documents for internal use as necessary. Utilize a variety of internal admin tools.
* Respond to internal and external customer inquiries by email.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Relevant work experience in a legal, administrative or customer service support role.

Preferred Qualifications:

* Legal qualifications or experience.
* Related experience with an Internet company.
* Excellent analytical skills, as well as exceptional written and verbal communication skills.
* Ability to prioritize and meet deadlines.
* Written and verbal fluency in English and French.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Online Sales Account Manager (French) - EU Headquarters

Title: Online Sales Account Manager (French) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Online Sales Account Manager (French) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Large Customer Sales
The regional Large Customer Sales (LCS) teams partner closely with our major advertising clients and agencies to develop digital solutions that build our clients' businesses and brands. We are in a unique and exciting position to shape how marketing and business is conducted in the digital age. We generate revenue from across Google's broad range of solutions, from Google AdWords, to YouTube, to Mobile, that help our customers connect instantly and seamlessly with their audiences and get the most out of the web.
The role: Online Sales Account Manager (French)
Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Responsibilities:

* ?Manage trusted relationships with clients and develop a thorough understanding of their business challenges.
* ?Leverage on this strategic partnership to add value to our advertisers' business and hence grow their accounts.
* ?Constantly think of creative ways to improve our relationships with our clients and grow client revenue.
* ?Persuade clients of the wider strategic opportunities in relation to AdWords.
* ?Improve clients' campaign performance and return on investment.

Minimum Qualifications:

* BA/BSc degree. In lieu of degree, relevant skills or equivalent experience.
* Experience of consultative sales and account management.

Preferred Qualifications:

* BA/BSc degree in business or marketing.
* Experience in media agency sales.
* Focused on developing customer partnerships.
* Self-starter, self-motivated, and capable of seeking additional selling opportunities.
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.
* Native-level fluency in English and French.

Please note: EEA work authorisation is required for roles supporting EEA markets.
Apply Now

CV/resume format: PDF (preferred), HTML, Word

Credit Control Officer - French & Spanish

Title: Credit Control Officer - French & Spanish
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, French, Spanish
Posted: 5th Feb 2012

Description:
�
Credit Control Officer French & Spanish
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 500 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
�
Key Responsibilities
?�Maintain e-mails on a clear to zero basis
?�Produce Invoices, Receipts, Statements etc. when needed.
?�Follow up on outstanding monies owed in accordance with the credit control procedures, which include direct dealing with regional managers, brokers and clients as and when required.
?�Document and keep records in respect of each client account for the purposes of auditing
?�Prioritize Tasks by planning both daily and weekly
?�Provide customer service to not only external clients but also internally to:
-�cash allocation and commissions team to ensure all monies relating to�� your portfolio are allocated correctly and within SLA?s
-�client services department to ensure all changes and admin for policies are up to date to ensure correct billing. Resolve and own any exceptions in a timely manor
-�your team leader, scheduling meetings for escalations/60+days/credits.
?�Reconcile policies with overdue payments (cr/dr) to close out policy to a zero balance.
?�Maintain credit balances to ensure refunds/RWO?s are processed within SLA?s
?�Use the individual reminder reports as a tool to chase payments ? monitor the report and ensure all due reminders are send on a daily basis without exception.
?�Ensure all policies with cancellation reminders are put out of force on the day the letter is sent.
?�Keep al 60 plus days on the aged debt clear. Should a policy fall into this category, escalate to team leader on a weekly basis.
?�Prepare reports e.g. aged debt, cancellation, reminder, credit cards and a summary report for TL on a weekly basis.

Experience Required
?�Two years previous experience in a customer focused role in an administrative capacity
?�Experience in a customer focused credit management environment
?�Fluent written and spoken English, French and Spanish is essential
Behavioural Competencies
?�Customer focused
?�Strong communication (verbal & written)
?�Ability to work effectively within a team environment
?�Honesty and Integrity
?�Ability to work under pressure
?�Highly motivated and proactive
?�Ability to priories workload and manage time effectively
Technical Competencies
?�Strong Knowledge of Microsoft Office ( Excel, Word)
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Business Acquisition Manager, Online Sales (Belgian Market) - EU Headquarters

Title: Business Acquisition Manager, Online Sales (Belgian Market) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: French
Posted: 5th Feb 2012

Description:
Business Acquisition Manager, Online Sales (Belgian Market) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland
The area: Large Customer Sales
The regional Large Customer Sales (LCS) teams partner closely with our major advertising clients and agencies to develop digital solutions that build our clients' businesses and brands. We are in a unique and exciting position to shape how marketing and business is conducted in the digital age. We generate revenue from across Google's broad range of solutions, from Google AdWords, to YouTube, to Mobile, that help our customers connect instantly and seamlessly with their audiences and get the most out of the web.
The role: Business Acquisition Manager, Online Sales (Belgian Market)
Please note that all applicants must be authorized to work in the Republic of Ireland.
As an Inside Sales Representative, you provide the highest level of sales to our advertisers within a specific industry such as Retail, Technology, Finance, Travel, Local, Entertainment and Media. You?ll sell Google?s AdWords, the leading text-based advertising platform in Europe as well as Google Display solutions to prospective medium-to-large size companies. You will work closely with a dedicated account management team who execute a well thought-out campaign that provides advertisers with measurable return on investment. You will identify potential large advertisers, pitch to them over the phone and meet with them face to face to promote our products.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Prospect new potential advertisers via various strategic initiatives such as cross departmental collaboration with marketing, networking, tradeshows and online research.
* Develop solid sales pitch strategies that optimize the market potential.
* Approach prospects with tailored presentations, industry data to set campaign targets aligned with account management team. Client meetings will be performed over the phone and face to face when needed.
* Organize seminars and identify relevant speaker opportunities and trade shows in local markets.
* Organize quarterly projects to support acquisition strategy and business needs.

Requirements:

* BA or BSc degree preferred with a strong academic record.
* Proven history of sales experience, preferably within media or the online industry.
* Proven technical ability with customer-relationship management programs (CRM).
* Availability for regular travel to local market.
* Strong communication and persuading skills and the ability to pitch comprehensive advertising solutions over the telephone and face to face to prospects.
* Native-level fluency in English, Flemish and French.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

French Enterprise Account Manager

Title: French Enterprise Account Manager
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, French
Posted: 4th Feb 2012

Description:
French Enterprise Account Manager

The Enterprise Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants.

As an Enterprise Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business. A critical component of the Enterprise Account Manager is remaining up-to-date on industry nuances, so as to best advise their clients in this space.

As owner of the operational relationship you will act as merchant's primary source of contact for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits.

The Enterprise Account Manager is expected not just to address the issues we see today, but to be forward thinking and look at how we can prevent future issues and position PayPal and the relationship with the merchant for further business growth.

This position has specific targets for increasing PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by the merchant.

�Maintain industry expertise and advise strategic client base given their unique environments (20%)
�Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation. (30%)
�Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
�Working with other departments to address and resolve merchant questions, concerns and issues. (10%)
�Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)

Competencies:
�Drive for Results
�Negotiating
�Approachability
�Time Management
�Customer Focus
�Business Acumen
�Listening

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

� Excellent organizational, communication (written and oral), and interpersonal skills.
�Self motivated, target driven independent worker
�Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
�Strong Relationship Management Skills
�Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

French Customer Service Representatives

Title: French Customer Service Representatives
Salary: Competitive Salary Offered
Location: Galway - West, Ireland
Languages: English, French
Posted: 4th Feb 2012

Description:
BioWare French Customer Service Representatives (CSRs) will be experienced service specialists supporting BioWare customers via chat, email and/or phones for our next up and coming game, Star Wars: The Old Republic (TM). Through problem identification, troubleshooting, education and resolution, the French CSRs will be required to provide innovative and exceptional customer experience. As a key member of BioWare, French CSRs are expected to maintain BioWare�s culture of excellence and commitment to quality in every aspect of their work and display an unparalleled understanding of our games.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare�s studios in Austin, Texas. Recently announced, BioWare�s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties and Responsibilities:
� Provide first contact resolution of customer issues via chat, e-mail and/or phones
� A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
� Troubleshoot and handle the most complicated and sensitive of customer inquiries
� Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
� Take personal ownership of customer requests and provide a BioWare world-class level of support
� Maintain accountability for accurate and timely assistance to our customers.
� Provide exceptional customer experience as measured through customer surveys and internal SLAs
� Maintain security and confidentiality of BioWare�s internal information and customer/account information
� Escalate and communicate any customer well-being issues

Skills and Qualifications:

Essential
� Minimum two years experience working in a Customer Service environment
� Excellent Customer Service skills with proven quality track record
� Verbal and written fluency in English & French essential with multilingual fluency in German an advantage
� Moderate computer and advanced typing skills

Desirable, but not essential
� Previous large volume Contact Centre experience
� Previous MMO experience

Person Specification:
� Team player with a positive attitude
� Ability to handle stressful situations
� Willingness to be flexible
� Ability to maintain confidentiality
� Results orientated
� High work standards
� Organised and able to prioritise tasks to meet the changing demands of the business
� Excellent interpersonal skills with ability to form good working relationships with staff at all levels
� Confident and professional in appearance conduct and approach

Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.

Please Note:
Applicants must be eligible to work in Ireland without company sponsorship.

This position will have a high requirement for late night, shift based hours

Customer Service Team Leader

Title: Customer Service Team Leader
Salary: Competitive Salary Offered
Location: Galway - West, Ireland
Languages: English, French, German
Posted: 4th Feb 2012

Description:
BioWare Ireland�s Customer Service Team Leader will report to a department Team Manager and will be responsible for leading a team Tier 3 of Customer Service and Senior Customer Service Representatives. The Team Lead role is a pivotal role with responsibility for providing guidance and development which ensures achievement of all key performance indicators and drives quality throughout. Motivation will be key as they build and grow the culture of their team to support our up and coming game, Star Wars: The Old Republic (TM).

The Team Lead role will be key in emphasising and enforcing process, professionalism and quality throughout, while increasing your team�s productivity. The Customer Service Team Leader will be required to provide leadership in ensuring that the CSR group deliver an innovative and exceptional customer experience and in maintaining BioWare�s culture of excellence and commitment to quality in every aspect of their work. You will be expected to �live the brand� by promoting and encouraging teams to demonstrate exceptional customer service through key characteristics of reliability, responsiveness, assurance and empathy.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic. Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare�s studios in Austin, Texas. Recently announced, BioWare�s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties and Responsibilities:

Leadership and Team Work:
� Lead, coach and motivate a team of Tier 3 CSRs
� Review performance on an ongoing basis and provide regular feedback to direct reports
� To ensure that your team understand operational KPI�s and their individual targets and manage your team�s performance to meet or exceed department SLAs and other departmental goals
� Coach and develop CSRs to deliver qualitative and quantitative targets
� Manage the team�s workload and efficiency to meet or exceed departmental goals
� Ensuring CSRs are empowered with the knowledge and skills or coached to deliver first time resolution with all contacts
� Take personal ownership and accountability of your team
� Manage employees time off requests as well as overall team attendance and adherence
� Help resolve any personnel issues in a professional and timely manner
� Conduct and document performance reviews with agents on a regular basis
� Provide accurate and complete documentation regarding any personnel or coaching efforts for all team members
� Demonstrate a passion for the success of the team, the customer service group and BioWare
� Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures
� Undertake all reasonable requests from Management in a co-operative and professional manner

Customer Services
� Handle the most complicated and sensitive of customer enquiries and employee issues
� Handle customer well-being issues
� Take responsibility for all escalations received and ensure appropriate follow-up action as required

Operations
� Help manage, develop and improve on processes and procedures within the department
� Assist in developing, tracking, and reporting key performance measurements for their team
� Work closely with your Team Manager to ensure policies are adhered to and appropriate actions are followed through
� Identify customer impacting issues, escalating to your Team Manager accordingly
� Maintain security and confidentiality of BioWare�s internal information and customer/account information
� Help maintain consistency with other teams

Skills and Qualifications:
� Minimum four years experience in handling customers within a high volume call centre environment
� Previous personnel management experience
� Proven track record of coaching and developing in a one-on-one and team environment
� Strong verbal and written communication skills. Fluency in English essential with fluency in either German or French highly desirable
� Detail oriented with excellent organizational skills
� Maintains a professional and approachable demeanour at all times
� Moderate computer and advanced typing skills

Person Specification:
� Team player with a positive attitude
� Ability to handle stressful situations
� Ability to lead, identify and grow talent
� Proficient in conflict management
� Exceptional customer service skills

Compensation:
BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.
Please Note
� This role will require some travel both nationally and internationally
� This position is based in Ireland and we can currently only consider applicants eligible to work in Ireland
� This role will involve shift hours

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

External Fraud Prevention Analyst

Title: External Fraud Prevention Analyst
Salary: Competitive Salary Offered
Location: Galway - West, Ireland
Languages: English, French, German
Posted: 4th Feb 2012

Description:
The Fraud Prevention Analyst is an integral part of the successful launch and post-launch delivery of a world-class global customer support operation. The Fraud Prevention Analyst reports directly to the Fraud Prevention Team Lead located at our Centre of Excellence in Galway, Ireland.

The Fraud Prevention Analyst is responsible for the successful development, execution, and maintenance of the group�s anti-fraud strategy for external fraud. These responsibilities focus on the management of internal practices, tools, and policies to eliminate and mitigate fraud practices within the game. It is anticipated that the Specialist will have a solid understanding of the MMO industry, fraud activities within this space, and the current anti-fraud practices and tools in practice within the industry.

Under the direction of the Fraud Prevention Manager, the Fraud Prevention Analyst is also responsible for the establishment and maintenance of external anti-Fraud Programs related to accounting practices and monetary risk.

The Fraud Prevention Analyst will be responsible for the development, delivery, and maintenance of these Fraud Prevention Strategies and associated programs to continually eliminate internal and external fraud practices.

In addition to expertise in the MMO Fraud space, the Fraud Prevention Analyst should have a detailed a very deep understanding of the Card Not Present environment, call centre industry practices and procedure, and extensive experience in fraud prevention practices and policies.

Duties & Responsibilities:
� Develop and execute successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.
� Manage the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.
� Assist with building, developing, and managing the Fraud Prevention programs for the services. This includes the development of internal and external fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.
� Assist with building, developing and managing the in-game abuse, cheating, and hack prevention policies and manage detection mechanisms in game.
� Liaise with the greater tools development group on selecting and managing Fraud-Prevention software and solutions.
� Using the provided software and reporting solutions, manage and maintain reporting on fraud practices internally and externally, tracking and monitoring for success.

Operations
� Understand the key operational processes for supporting self-service, email, web-based chat and in-product ticketing resolution to help identify any potential abuse.
� Ensure 100% compliance in executing the operational policies and process as outlined by the Fraud Prevention Manager.
� Presents analysis, reporting and recommendations to the Fraud Prevention Manager as well as recommending changes to reporting tools.
� Perform any other duties as assigned by the Fraud Prevention Manager.

Skills & Qualifications :

Essential
� 2+ years in Fraud Prevention in a Card Not Present environment is required.
� A proven record and strong experience in Fraud Prevention in Digital Services to high volume call centre operations.
� Must have a sound understanding of contemporary EU and US support centre policy and practices, including Data Protection, PCI DSS, and chat storage.
� Fluency in verbal and written English.
� Experience in MS Project, Excel, Visio and PowerPoint.

Desirable
� Strong experience in MMORPG online game support preferred.
� Proven experience in the entertainment or online industry preferred.
� Fluency in verbal and written French or German

Person Specification
� Metric driven and accountable for results.
� Team Player with a positive attitude. Ability to build strong bonds with colleagues to foster open, honest and candid communication.
� Ability to multitask and maintain organization in a fast paced, changing environment.
� Integrity, honesty, humility, and confidentiality traits required.

Compensation:

BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation and games.

Please Note:
� This position is based in Ireland and candidates should be eligible to work in Ireland.
� This role will have shift hours

Merchant Credit Vetting Agent French

Title: Merchant Credit Vetting Agent French
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, French
Posted: 4th Feb 2012

Description:
Merchant Credit Vetting Agent French

GENERAL SUMMARY
The Merchant Credit Vetting Agents will be responsible for merchant applications submitted by merchants on-line, reviewing data inputted, and vetting merchant applications against pre-set Credit policy and Procedures. These include but are not limited to MATCH reporting, internal data reporting, AUP preliminary checks, and KYC checks, Credit Bureau checks, reviewing responses from the bureau, and applying to the credit decision model. The agent will be called upon to utilise their judgement to identify applications which may require underwriting or scrutiny and escalate in a timely manner. This position will require the Merchant Credit Vetting Agent to use discretionary decision making skills in the approval of applications, escalation, and ensuring that the company is not compromised through poor checks and decisions
This position will require the Vetting Agent to apply the credit policy rules consistently and will be measured accordingly. This will require a thorough understanding of the credit policy, AUP policy, all fraud and Protection Services policies, as well as supporting tools. This position will also require response to customer inquiries via telephone communication and email transmission in an efficient and effective manner related to the application process.

SPECIFIC DUTIES
1. Review Merchant Vetting queue items and related escalations in a timely manner
2. Firm understanding of Merchant Vetting Policies and Procedures
3. Regular updates to management regarding trends and changes recognized during day to day Merchant Vetting activities
4. Provide input to improve Merchant Vetting Policies and Procedures
5. Work towards expanding individual Merchant Vetting knowledge and share this knowledge with the management and the Merchant Vetting Team
6. Familiarity with PayPal tools and external data sources
7. Assist with Merchant Vetting training and updates as needed
8. Cross-functional communication with all groups involved in the merchant organization support
9. The ability to easily understand, develop a solution, and apply logic to daily Merchant Vetting issues
10. Assist in creating a high energy, positive and productive environment
11. Maintain a working knowledge of consumer data protections regulations.
Work with peers to leverage best practices and understand new trends
12. Exceed productivity and quality standards while working in assigned queues
13. Provide support in all aspects of Risk Operations and serve as a knowledgeable resource to team members
14. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on Merchant Vetting issues, and supporting all areas of Risk Operations as needed
15. Continually display initiative to take on additional responsibilities toward professional growth
16. Communicate with PayPal personnel, customers or outside agencies verbally and written, in a professional manner
17. Participate in special projects and perform other duties as assigned.

JOB QUALIFICATIONS
Experience
2+ years' experience in one or more of the following areas:
1) Vetting, Underwriting, Payments Processing, Collections, Chargebacks, Billing / Order Processing, dispute resolution, recoveries, remittances, credit administration, ACH, credit & re-billing, settlements and reconciliations, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance.
2) Customer communication experience (E-mail & Phone).
3) Fluent in English and French is required.

Knowledge, Skills, and Abilities
Ability to work independently while making sound business decisions on case information.
Ability to learn and adapt to new software technologies.
Strong working knowledge of PC based internet and software applications
Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

French Sales Specialist

Title: French Sales Specialist
Salary: Attractive Salary + Benefits
Location: Dublin - Dublin Region, Ireland
Languages: English, French
Posted: 4th Feb 2012

Description:
French Sales Specialist

I. General Summary
The Inside Sales Representative will be responsible for converting qualified sales leads into revenue generating sales by analysing the needs and requirements of potential new customers. The SMB Representative is seen as a product expert, reference point for best practice integration, reference point for medium sized Merchants. This is a key sales position in PayPal's expanding European sales team; the Inside Sales Representative will manage the whole sales cycle and sales closure to grow new business for PayPal.
� Achieve set telesales targets
� Follow up on qualified leads (provided by lead generators) turning them into sales opportunities and signing up those Merchants interested in using PayPal as a partner.
� Independently managing pipeline
� Cold calling and identifying own leads
� Responsible for providing revenue forecasting reports on activity
� Research market trends, opportunities and competition to support sales pitch delivery
� Liaise with the Merchant Account Management team regarding customers that have taken up the PayPal product
� To be involved in training and mentoring of other team members
� Continue training and education to keep pace with product modifications, industry changes and sales knowledge
� Participate in special projects (as needed) and perform other duties as assigned to contribute to overall sales and team results
Job qualification

A. Education
Bachelor degree or leaving certificate plus relevant work experience
B. Experience
1-3 years related experience including:
1. Proven and strong Outbound cold acquisition sales experience within a fast paced target orientated environment
2. Strong phone communication skills
3. Proven track record in achieving sales / revenue targets
4. Fluent in French and English
5. A minimum of one year telesales experience in one or more of the following areas would be a plus: internet company, financial institution, payments processor or telemarketing firm
6. Experience using Microsoft Office products and experience using systems such as Gold Mine, ACT, Siebel or SalesForce.com would be a plus
7. Excellent oral and written communication experience I. Knowledge, Skills and Abilities
� Self motivated and target driven
� Good organisation and communication skills
� Ability to navigate corporate structures to identify decision makers and determine buying process
� Quick learner, self driven with a good appreciation for the internet & technology
� Creative & problem solver; organized and multi-tasker; open to new projects and tasks
� Software/Hardware knowledge is beneficial, but not essential
� Must be able to work independently
� Ability to develop and maintain professional working relationships with co-workers and peers
� Maintain acceptable level of job discretion.
� Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.