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Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Google Enterprise Mid-Market Sales Representative (Italian) - EU Headquarters

Title: Google Enterprise Mid-Market Sales Representative (Italian) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Polish
Posted: 5th Feb 2012

Description:
Google Enterprise Mid-Market Sales Representative (Italian) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Enterprise
We've helped over 30 million employees at three million organizations around the world to "go Google." As masters of cloud computing, the Enterprise team helps small and large businesses, educational institutions and government agencies discover the wonders of "the cloud" and work smarter through Google Apps. Our technical and sales teams design and implement solutions for these organizations with custom features, security and support -- all with Google's philosophy of innovation and ease of use in mind.
The role: Google Enterprise Mid-Market Sales Representative (Italian)
Help the globe "go Google." Google's Enterprise teams work with schools, companies and government agencies to make them more productive, mobile and collaborative by using Google cloud computing to get their work done. On the Sales Operations team, you help fellow Sales Googlers by performing budgeting, planning, and analysis activities--and your passion for the magic of Google products like Apps and Chrome. Not only do you provide invaluable financial and budgeting input, but you also devise new ways for us to communicate with potential leads and bring them into the Google fold. Your razor-sharp insight means you excel at customer segmentation, acquisition and retention. You marry clean communication with strong analytical skills and a solid commitment to providing customers with a Googley customer experience. You also peer into the future for us; you examine and analyze statistical data to forecast marketing trends and to identify potential new markets for Google Enterprise. Help Google Enterprise grow and continue improving businesses the world over.
We are looking for an experienced senior sales individual who is excited to work with our mid-market prospects and Premier SMB Resellers to accelerate the growth of Google Apps for Business in the Italian market. You should be a polished communicator and should have a good understanding of Google Apps, cloud computing and our competitors. You will drive efficiency initiatives and make recommendations on ways to approach customer segments. Finally, you will also need to have a passion for Google and a commitment to providing customers with the best possible experience.
Responsibilities:

* Respond to incoming customer enquiries regarding their business-needs for Google Apps products.
* Drive a revenue number, forecast accurately and over achieve sales targets by leading customers through a sales cycle in conjunction with our Partners.
* Monitor customer feedback and translate customer needs into a better overall product experience.
* Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
* Work with cross-functional partners to improve the product's visionand drive growth initiatives. Drive programmes within your market toencourage new partner adoption and productivity.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Sales and Partner experience with solid understanding of Google messaging and collaboration products.
* Strong analytical and problem solving skills.
* Ability to work independently.
* Insightful, can suggest and implement changes to improve individual and team processes, sales methodology and user experience.
* Master and maintain strong knowledge of market needs, competition and latest industry news and trends.
* Strong communication skills (verbal and written) with fluency in English and Italian. Be able to articulate when under pressure.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Polish Speaking Customer Support

Title: Polish Speaking Customer Support
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Polish
Posted: 5th Feb 2012

Description:
Player support with Polish

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

� Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
� Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
� Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
� Update the Player Support Knowledge Base and identify ways to improve our self-help options
� Investigate and resolve account-level issues with a superb attention to detail
� Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

� Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
� Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
� Provide feedback on the various tools we use to improve efficiency.
� Interface with various departments to understand the potential impact of development decisions on Player Support
� Provide translations for Knowledge Base articles and other game related materials
� Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

� Must have excellent written and verbal communication skills in Polish and must be fluent in English
� A knowledge of League of Legends � must be Level 30
� Previous customer service experience preferable
� Previous experience working in a professional office environment for at least 1 year.
� Team player who thinks quickly on his or her feet and is capable of creative problem solving
� Must have a knack for understanding players needs and enjoy connecting with them on a personal level
� Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
� Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
� High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
� Background checks will be conducted

Inside Account Manager with Polish

Title: Inside Account Manager with Polish
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, Polish
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
For our Inside Sales Operation in Cork, Ireland, we are looking for Inside Partner Business Managers (iPBM).
iPBM�s are responsible for driving and developing the VMware business carried by their Partner set.
Working closely with a set of Resellers, Distributors or OEM Partners the iPBM will proactively engage the right contacts in the organization and agree on 6/12 months business plans.
The objective of the iPBM� role is to increase Partners� sell-through of VMware products.
As VMware account Manager they will build a strong relationship with the account and proactively focus on sales engagement.

This relationship will primarily be based on sales enablement and increasing direct sales for the Partner. Specific ways to accomplish this include:
� Developing executive level relationships within their Partner�s organization to increase VMware wallet share with these accounts,
� Working with key decision makers within their Partners� organization to ensure marketing, technical and sales readiness,
� Training Partners on VMware products and programs and assist them in choosing and participating in those that are a good fit for their business model,
� Working with the Partner to drive effective outbound campaigns to reach-out to existing customers and/or prospects,
� Maintaining account profile and tracking all sales activity via VMware�s internal tools to measure effectiveness of sales engagement.
� Provide feedback on market conditions using data gathered from channel accounts.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold-calling in to multiple executive levels within an organization,
� Minimum 1-2 years successful experience in Sales Channel Management, preferably in IT or similar industry.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training and Salesforce.com experience a plus
� College degree or equivalent work experience
� Fluent Polish

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Online Sales Account Strategist (Polish) - EU Headquarters

Title: Online Sales Account Strategist (Polish) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Polish
Posted: 5th Feb 2012

Description:
Online Sales Account Strategist (Polish) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Large Customer Sales
The regional Large Customer Sales (LCS) teams partner closely with our major advertising clients and agencies to develop digital solutions that build our clients' businesses and brands. We are in a unique and exciting position to shape how marketing and business is conducted in the digital age. We generate revenue from across Google's broad range of solutions, from Google AdWords, to YouTube, to Mobile, that help our customers connect instantly and seamlessly with their audiences and get the most out of the web.
The role: Online Sales Account Strategist (Polish)
Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Responsibilities:

* Optimise client accounts by analysing and managing their campaign strategy
* Improve the advertisers' individual ad and campaign performance.
* Build relevant, researched keyword lists and groupings and create/edit text for client advertising campaigns.
* Upsell other Google products.
* Respond to client inquiries by email, phone and face to face presentations.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
* Relevant experience of consultative sales and account management.

Preferred Qualifications:

* Experience within an online environment.
* Focused on developing customer partnerships.
* Self-starter, self-motivated, and capable of seeking additional selling opportunities.
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.
* Native-level fluency in English and Polish.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Publisher Support Associate (Polish), EMEA Small and Emerging Markets, Online Partnerships Group - EU Headquarters

Title: Publisher Support Associate (Polish), EMEA Small and Emerging Markets, Online Partnerships Group - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Polish
Posted: 5th Feb 2012

Description:
Publisher Support Associate (Polish), EMEA Small and Emerging Markets, Online Partnerships Group - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Partnerships
There's always more information out there, and our Partnerships team works to get it. We develop relationships with a range of organizations, from content providers to publishers, and find ways for them to reach their audiences and manage their digital businesses. We find great content for our products, and we also work with partner sites to syndicate our own Google products. From negotiating agreements to solving technical problems for partners, we're in pursuit of gathering the world's information.
The role: Publisher Support Associate (Polish), EMEA Small and Emerging Markets, Online Partnerships Group
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Responsibilities:

* Provide excellent levels of customer service to Google's clients and users via a variety of media channels (e.g. email, forums, blogs etc.)
* Analyze site content, ensuring adherence to Google standards
* Work on improving the Online Partnerships Group network and decreasing spam
* Grow and develop online publishers's accounts strategically
* Develop and implement innovative ideas related to our core support offerings and work with the wider Online Partnerships Group team, product management, marketing and engineering on implementing them.

Minimum Qualifications:

* BA/BSc degree, in lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Excellent organizational, analytical, and influencing skills and ability to deliver results under pressure.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Online Operation Co-ordinator

Title: Online Operation Co-ordinator
Salary: €14 - €16 per hour
Location: Dublin Region, Ireland
Languages: Portuguese, Spanish, Polish
Posted: 4th Feb 2012

Description:
This position is based in our EU Headquarters located in Dublin, Ireland. This is an 11 month contract role. The Content and User Operations team keeps the company growing and profitable.

This means that team members need to be proactive, motivated, organized, responsible - and able to work well in a fast-paced, team-oriented environment.

Responsibilities:
Review user-reported content and assess for policy compliance.
Approve or disapprove accounts based on program criteria. Monitor major violators.
Provide excellent customer service

Preferred qualifications:
* BA/BSc degree or equivalent with a strong academic record.
* Active user of internet and online applications
* Strong knowledge of current events.
* Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
* Ability to thrive in a fast-paced environment.
* Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
* Must be able to work weekends. Displaying adaptability & flexibility.
* Fluent in Spanish/Polish/Portuguese

Polish Speaking Gaming Support in Dublin

Title: Polish Speaking Gaming Support in Dublin
Salary: DOE
Location: Dublin - Dublin Region, Ireland
Languages: English, Polish
Posted: 4th Feb 2012

Description:
Company: Our client is a company a leading online gaming company who have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They currently have a vacancy for a Polish Speaking Gaming Support Executive in Dublin Ireland.

Role: In the role of Gaming Support you will be required to direct a team of Gaming Support agents while taking an active role in their career development. In addition you are responsible for training and communication to ensure that your team has the resources it needs. Further to this you must ensure exposure across queue resources and create in-depth reports, including trends and forecasts.

Skills: The ideal candidate must speak fluent Polish and fluent English. You will possess at least 2 years experience in a support environment. Candidates must have a knowledge MMORPG platforms also.The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of the internet, internet applications, Microsoft windows, familiar with PC hardware, PC gaming and similar electronics. The successful candidate will also be outgoing hardworking individual.

Gains: If you are interested in a varied IT support Gaming Support role where you can manage a customer base and use your Polish to work with customers this is the role for you. Our client is offering a very attractive salary also. Please do not hesitate to contact our team call or email us to find out more.

BeesWax Europe

Ireland: +35312313100
France: +33 0 182 88 26 40

EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland

Title: EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Bulgarian, Czech, Polish, Romanian, Slovak, Slovenian, Swiss German
Posted: 3rd Feb 2012

Description:
Oracle acquired Primavera Software Inc., a leading provider of Project Portfolio Management (PPM) solutions for project-intensive industries, in October 2008.

Oracle Primavera is focused exclusively on helping project-intensive businesses in key vertical industries such as engineering and construction, public sector, aerospace and defence, utilities, oil and gas, manufacturing and high tech, IT and services, manage their entire project portfolio lifecycle, including projects of all sizes. It is estimated that projects totalling more than $6 trillion in value have been managed with Primavera products. Companies turn to Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. These best-in-class solutions provide the project execution and control capabilities needed to successfully deliver projects on time, within budget and with the intended quality and design.

More information on Oracle Primavera Global Business Unit: http://www.oracle.com/primavera

OracleDirect in Dublin is Oracle�s sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment more than 400 talented professionals from throughout Europe interact in 35 different languages with current and future Oracle customers using latest internet technologies.

Summary

Oracle Primavera Global Business Unit (PGBU) has an immediate opportunity for am EPPM TeleMarketing Agent/Business Development Consultant, based in Dublin.

Responsibilities

* Assist in the development of an assigned sales territory, following up sales enquiries and qualifying these to provide sales leads to inside, field sales reps or Resellers for the Primavera EPPM solution.
* Assist with response to inbound inquiries as necessary and make the volume of outbound telephone calls to develop a target pipeline of sales leads and the assigned sales territory
* Qualify sales opportunities identifying customers/prospects requirements
* Allocate qualified sales leads to the relevant channel : Field sales, Telesales or Resellers
* Develop and maintain an accurate customer contact database
* Work in collaboration with the field sales force and the marketing team to plan and implement campaigns & mailing activities
* Document and provide line management with regular reports or information as required

Qualifications

* Fluency in English and other language (French, German,Russian, Italian,Spanish, ....)
* A proven history (2 years minimum) in a B2B telemarketing environment preferably in an IT / Software environment.
* Knowledge of software applications like ERP, Project Portfolio management solution or Oracle Applications a plus
* University degree or equivalent professional experience or Education in computer science
* High level of energy, drive, enthusiasm, initiative, commitment.
* Self motivated to continuously expand personal professional knowledge
* Ability to work in a high pressure, fast moving and challenging environment
* Professional with good organisational and planning skills.
* Good telephone communication and persuasive skills in applicable language, both written and verbal
* Committed team player.

What Oracle offers

* Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
* Challenging, dynamic and fun working environment
* Competitive, Performance related salary
* Excellent benefits
* Career opportunities.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Lorraine Walsh at Oracle Corporation to discuss further � lorraine.walsh@oracle.com / 00 353 1 8039452

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Fantastic Opportunity! German Customer Service Representative required urgently!

Title: Fantastic Opportunity! German Customer Service Representative required urgently!
Salary: �25,000
Location: Dublin - Dublin Region, Ireland
Languages: English, Danish, Dutch, French, German, Italian, Russian, Spanish, Czech, Polish, Slovak
Posted: 3rd Feb 2012

Description:
Our client, a healthcare device and supply company has an excellent new opening for the position of German Customer Service Representative with a 2nd European language.

The ideal candidate will have a minimum of 1 years experience in a customer service environment,
fluency in German and English + additional European language eg: French, Italian, Spanish, Dutch, Russian, Polish.

The salary for this role is 25,000 plus an attractive benefit package.

Please call Anna on +353(1)6489627 for more information and submit your CV to anna.cywinska@reedglobal.com

Multilingual Online Marketing Specialist

Title: Multilingual Online Marketing Specialist
Salary: on experience
Location: Dublin - Dublin Region, Ireland
Languages: Arabic, English, Danish, Dutch, German, Italian, Norwegian, Spanish, Swedish, Polish
Posted: 3rd Feb 2012

Description:
Approach People Recruitment:
Approach People is the recruitment leader for multilingual profiles in Europe. Over the last 10 years we have built strong and lasting partnerships with lots of European headquarters of multinational enterprises.
Based in Dublin with offices in Lyon, Paris, Barcelona and Geneva, we have established a division specializing in Media and Gaming recruitment.
We specialize in multilingual recruitment within these areas and provide to our clients� qualified candidates in French, German, Dutch, Spanish, Italian, Nordics and all other major European languages.

The Role:
Multilingual Online Marketing Specialist (German, Spanish, Norwegian, Arabic, Danish, Swedish, Italian, Polish, Dutch)

The Client:
My client is a giant of the Media industry, a growing multinational expanding their activities throughout Europe. They are looking for multilingual talented people specialized in Online Marketing to join their team in Dublin city center.

The Responsibilities:
- Implementing strategic marketing campaigns of large portfolios of business with a management of those accounts on assigned areas
- Play a strategic role within the organization and the team�s cooperation
- Ensure the client�s full campaign delivery within assign time
- Ensure the key reporting and outcome to the clients and agencies
- Help the team to continuously improve and progress with new technics / tactics to help the clients/agencies maximizing their ROI.
- Act as the main point of contact for any advertising campaign with help on escalation and troubleshooting
- Responsibilities consist of analyzing background information data and statistics for assigned areas and managing implementation of various marketing strategies.
- Interfaces with appropriate departments and divisions to obtain strategic information critical to marketing tactics.

The Requirements:
- Education: Undergraduate Degree in Marketing or related field required. Master's degree preferred.
- Experience: Minimum 3-5 years experience in managing online advertising campaigns.
- Experience in multinational and multicultural environment is preferable
- Fluency in written and conversational English is mandatory
- Excellent written, communication and client presentation skills
- Strong IT skills: web analytics tool, Excel, statistical & metrics packages, program tools
- Ability to work independently and in a team
- Strong problem solving skills are needed

The contact:
If you think that you have the right profile, please apply right now!
Any application that will not have the right languages/experience will not be considered.
A valid work permit is needed on this position, any non-EU applicant without a work permit will not be considered.

Vincent Jouvin
International Recruitment Consultant
Media and Gaming division
Approach People Recruitment

Online Media Associate Intern (Multiple Languages Available) - EU Headquarters

Title: Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Czech, Hungarian, Polish, Slovak, Ukrainian, Turkish
Posted: 3rd Feb 2012

Description:
Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish and Ukrainian.
The area: Internship
Being an intern at Google means you will be a fully integrated member of our business team. You will receive ongoing mentorship and training, and will have a mentor assigned to you with whom you?ll work closely to identify project goals and professional development opportunities. In addition, you will participate in a structured program of educational and social activities to ensure you have a productive experience at Google that helps you grow both your personal and professional skills.
The role: Online Media Associate Intern (Multiple Languages Available)
The Online Media Associate Intern Programme is open to students from all academic disciplines with strong analytical skills to help Google clients and users get the most out of their advertising efforts and our products. With exceptional interpersonal skills, you are strongly interested in client service, project management, and communications. You are also a self-starter who brings a determined, solution-oriented attitude. Your specific responsibilities will depend on the product area, specific department, and on your skills and experience. Many intern roles within this programme do not require technical skills and they could include managing advertiser or publisher accounts, developing compelling advertising solutions for brand advertisers, improving access to relevant information for millions of internet users, analyzing large sets of data, or developing scalable support solutions for rapid-growth consumer products.
Your CV must be submitted in English indicating when you expect to complete your degree (mm/yy). On your CV, please indicate which start date and duration you prefer.
Start date and duration:
- Option 1: Summer Internship: Start date towards end of June for a duration of 10-12 weeks.
- Option 2: Long-term internship: Start date in January/February or June/July for a duration of 5-6 months.
Responsibilities:

* Provide outstanding customer service to Google's advertisers, publishers, users and/or internal clients.
* Manage and drive specific projects, present results and make recommendations.
* Identify customer problems and develop creative solutions.
* Work collaboratively with your team to improve account performance for new and existing markets/products.
* Identify opportunities to improve Google products, working with Product Management, Marketing, Engineering, and other cross-functional teams to test and implement improvements.

Minimum Qualifications:

* Students with a Bachelors/Masters degree in progress. To be eligible, students need to return to full-time education for at least 3 months after the internship. Priority given to applicants graduating late 2012 or during 2013.

Preferred Qualifications:

* Previous internships in account management, marketing, customer support, sales or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Strong computer application skills and interest in the Internet industry.
* Excellent written and verbal communication skills in English and in the language of the market you would support.
* Strong analytical skills.
* Demonstrated capacity to lead and motivate others around you.

CRM BUSINESS DEVELOPMENT CONSULTANT � POLISH MARKET - Based Dublin, Ireland

Title: CRM BUSINESS DEVELOPMENT CONSULTANT � POLISH MARKET - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Polish
Posted: 3rd Feb 2012

Description:
Oracle Direct is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies. The CRM Business Development Consultant will be responsible for generating new business through outbound calling to sell CRM Solutions to new and existing customers across the enterprise and mid-market spaces. This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

RESPONSIBILITIES:

* Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
* Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
* Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
* Demonstrate a professional customer centric approach during all customer interactions.

PERSONAL SKILLS AND QUALIFICATIONS:

* High level of energy, drive, enthusiasm and commitment
* Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales
* Previous experience in Outbound Sales or Lead Generation role is an advantage
* Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
* Ability to self-manage, with strong organizational and planning skills
* Self- motivated to continuously expand personal and professional knowledge
* Excellent verbal and written communication skills essential
* Fluency in English and Polish is required
* Keen interest in the IT industry.

WHAT WE OFFER

* This position is a permanent role, based in our Dublin office
* Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
* Excellent Training + Development including 3 week Intensive Foundation Course.
* Opportunity to work with some of the most talented individuals within the sales field.
* Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Please note that this position is based in Dublin, Ireland

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Hardware Business Development Consultant � EE + CIS Region - Based Dublin, Ireland

Title: Hardware Business Development Consultant � EE + CIS Region - Based Dublin, Ireland
Salary: Undisclosed
Location: Dublin - Dublin Region, Ireland
Languages: Russian, Czech, Hungarian, Polish, Slovak
Posted: 3rd Feb 2012

Description:
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Hardware Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle/Sun Hardware Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities
� Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
� Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
� Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
� Demonstrate a professional customer centric approach during all customer interactions.
� Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications
� Excellent verbal and written communication skills essential
� Fluency in English (+ strong business English) is required
� Fluency in Polish /Russian /Hungarian /Czech or Slovakian is essential
� Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
� High level of energy, drive, enthusiasm and commitment
� Previous experience in Outbound Sales or Lead Generation role is an advantage
� Ability to self-manage, with strong organizational and planning skills
� Self- motivated to continuously expand personal and professional knowledge
� Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales
� Prior Hardware knowledge is an advantage.

What we offer
� This position is a permanent role, based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

To apply, connect with us and register your CV

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Is part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

License Management Consultant (Eastern European language + German)

Title: License Management Consultant (Eastern European language + German)
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, German, Russian, Bulgarian, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Other Languages
Posted: 3rd Feb 2012

Description:
As a Sr. Partner License Management Consultant, your primary focus will be to review the reselling activities of Oracle Partners in accordance with our Business Practices and procedures and assess compliance of the distributed Oracle software. The role covers Partners in all EMEA countries.

Oracle License Management Services is (LMS) is a global team of licensing experts that provides objective license assessments to Oracle customers and partners. By providing advice, education, and tools to manage licenses, Oracle License management Services aims to ensure that customers and partners have license structures that meet their needs and optimize the use of their Oracle software assets.

The LMS Partner Team covers all Europe & Africa.

SCOPE:
� Reports to License Management Services (LMS) Partner Sr. Manager
� Works as part of the country and/or regional LMS team
� Works as part of an extended XLOB team with the business in order to establish a Business Plan and to achieve an agreed set of objectives for the Fiscal Year.
� Works to objectives set by LMS Sr. Manager
� Has no direct reports
� Works closely with different LOB�s

RESPONSIBILITIES:
� Conducting of complex business reviews of strategic Partner accounts in terms of reselling activities and internal usage of Oracle software according to Oracle Business Practices. Goal is to ensure that partner satisfaction is reached and that the agreed objectives with the business are met (i.e. quality, revenue and education).
� Working with the Channel and Sales organization to manage the review process and escalation based on agreed business plan.
� Position & execute LMS Services by working directly with partners and visiting them when necessary.
� To analyze license documentation & contracts, reconcile sales data, understand partner�s application and provide assessments if partner is compliant.
� To prepare license review report, present findings and explain business review reports to both Partners and Sales.
� To measure the usage of Oracle products/applications etc using the relevant analytical tools and license metrics.
� To act as the expert in Oracle License management and compliance to both internal and external parties.
� Reporting as required by the LMS Partner Manager and LMS Country Managers in a timely and accurate manner.
� Promote best practices for distribution of licenses by Partners.
� To set objectives on the Partner accounts together with the LMS Manager and the Channel Management Team.
� Maintaining an up to date knowledge and awareness of License Management issues internal and external to Oracle.
� Establish marketing needs and partner selection together with the LMS Partner Manager & Channel and execute as part of the Business Plan for the Fiscal Year.
ACCOUNTABILITIES:
� Research and analyze Oracle Partners within the designated account list
� Ownership of the license review process from initiation to completion working at all levels within the Partner and Oracle
� Own and drive the resolution of any issues as required
� Maintain an up-to-date knowledge of relevant Oracle products, practices and procedures
� Operate in line with Oracle�s processes and procedures
QUALIFICATIONS:
� 5 years + customer focused experience from within IT industry
� Experience with Oracle License Policies is key
� Commercial experience is an advantage
� Analytical skills and technical understanding is an advantage
� Familiarity with Oracle products and/or services is a requirement
� Ability to present to the company�s board
� Strong influencing and negotiating skills (internal & external)
� Building effective partner relationships & building trust.
� Opportunity management: spotting & creating opportunities.
� Result orientation.
� Strong communication skills both written and verbal.
� Team-working.
� Strong planning & Project management skills.
� Problem solving & decision making.
� Flexibility, responsiveness & change management oriented.
� Credibility.
� Fluency in English, Eastern European language and German is essential

Cloud Support Consultant

Title: Cloud Support Consultant
Salary: depending on experience
Location: Galway - West, Ireland
Languages: Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Swedish, Flemish, Czech, Polish, Slovak, Swiss German
Posted: 1st Feb 2012

Description:
Position: Cloud Support Consultant (English + additional European language)
Type: full-time and permanent
Location: Galway
Salary: depending on experience + excellent benefits

Our client, a strong player in the software industry, is looking for a Consultant to join the Cloud Support team and provide pro-active and ongoing advice to clients and channel partners on bespoke SaaS solutions.

The job:
Creating a trusting relationship with clients and channel partners, your duties will include:
� Provide expert advice to clients and channel partners on the best software solutions for their specific business needs using a productised service portfolio
� Analyse and interpret client requirements and translate these into relevant software add-ons
� Manage the testing and implementation of software add-ons
� Train channel partners and assist them in any design and architecture queries they may have
� Aim to become an expert in the SaaS solutions on offer with your company as well as keeping up to date with ongoing developments in the cloud service area

The requirements:
� 3rd level degree in an IT related discipline with work experience in a 2nd/3rd level technical support role or in software development
� Experience with programming languages such as C++, Java, ABAP or similar essential; experience with ERP applications is an advantage
� Fluency in English + an additional European language such as German, Dutch, French, Spanish, Italian, etc
� Strong communication and presentation skills essential, as well as the ability to impart knowledge

Hungarian, Polish & Czech customer support, Dublin

Title: Hungarian, Polish & Czech customer support, Dublin
Salary: undisclosed
Location: Dublin - Dublin Region, Ireland
Languages: Czech, Hungarian, Polish
Posted: 27th Jan 2012

Description:
Company: Our client is renowned company in Europe and the States and they have set up their European headquarters in Dublin to service their new and emerging markets in Europe. In today`s demanding market they offer B2B service enhancing solutions to their clients and are doing this with great success.

Role: They currently have a vacancy for fluent trilingual Hungarian, Polish and Czech speakers with a fluency in English to work in their customer contact centre. In this role you will deal with customer enquiries via phone and email and ensure that all requests are met within set deadlines.

Skills: This role requires a fluent level the three following language Hungarian, Polish and Czech plus fluency in English. At least 1 year experience in a call centre is required and the ability to give an optimal B2B support. Furthermore you need to be able to work in a demanding environment and to have good communication skills.

Gain: This is a challenging role with a lot of variety. So if you are up for the challenge, able to start on short notice then apply now.

BeesWax Europe
00353 1 6854448
00495950071333
0031208083008