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Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland

Title: EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Bulgarian, Czech, Polish, Romanian, Slovak, Slovenian, Swiss German
Posted: 3rd Feb 2012

Description:
Oracle acquired Primavera Software Inc., a leading provider of Project Portfolio Management (PPM) solutions for project-intensive industries, in October 2008.

Oracle Primavera is focused exclusively on helping project-intensive businesses in key vertical industries such as engineering and construction, public sector, aerospace and defence, utilities, oil and gas, manufacturing and high tech, IT and services, manage their entire project portfolio lifecycle, including projects of all sizes. It is estimated that projects totalling more than $6 trillion in value have been managed with Primavera products. Companies turn to Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. These best-in-class solutions provide the project execution and control capabilities needed to successfully deliver projects on time, within budget and with the intended quality and design.

More information on Oracle Primavera Global Business Unit: http://www.oracle.com/primavera

OracleDirect in Dublin is Oracle�s sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment more than 400 talented professionals from throughout Europe interact in 35 different languages with current and future Oracle customers using latest internet technologies.

Summary

Oracle Primavera Global Business Unit (PGBU) has an immediate opportunity for am EPPM TeleMarketing Agent/Business Development Consultant, based in Dublin.

Responsibilities

* Assist in the development of an assigned sales territory, following up sales enquiries and qualifying these to provide sales leads to inside, field sales reps or Resellers for the Primavera EPPM solution.
* Assist with response to inbound inquiries as necessary and make the volume of outbound telephone calls to develop a target pipeline of sales leads and the assigned sales territory
* Qualify sales opportunities identifying customers/prospects requirements
* Allocate qualified sales leads to the relevant channel : Field sales, Telesales or Resellers
* Develop and maintain an accurate customer contact database
* Work in collaboration with the field sales force and the marketing team to plan and implement campaigns & mailing activities
* Document and provide line management with regular reports or information as required

Qualifications

* Fluency in English and other language (French, German,Russian, Italian,Spanish, ....)
* A proven history (2 years minimum) in a B2B telemarketing environment preferably in an IT / Software environment.
* Knowledge of software applications like ERP, Project Portfolio management solution or Oracle Applications a plus
* University degree or equivalent professional experience or Education in computer science
* High level of energy, drive, enthusiasm, initiative, commitment.
* Self motivated to continuously expand personal professional knowledge
* Ability to work in a high pressure, fast moving and challenging environment
* Professional with good organisational and planning skills.
* Good telephone communication and persuasive skills in applicable language, both written and verbal
* Committed team player.

What Oracle offers

* Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
* Challenging, dynamic and fun working environment
* Competitive, Performance related salary
* Excellent benefits
* Career opportunities.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Lorraine Walsh at Oracle Corporation to discuss further � lorraine.walsh@oracle.com / 00 353 1 8039452

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

License Management Consultant (Eastern European language + German)

Title: License Management Consultant (Eastern European language + German)
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, German, Russian, Bulgarian, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Other Languages
Posted: 3rd Feb 2012

Description:
As a Sr. Partner License Management Consultant, your primary focus will be to review the reselling activities of Oracle Partners in accordance with our Business Practices and procedures and assess compliance of the distributed Oracle software. The role covers Partners in all EMEA countries.

Oracle License Management Services is (LMS) is a global team of licensing experts that provides objective license assessments to Oracle customers and partners. By providing advice, education, and tools to manage licenses, Oracle License management Services aims to ensure that customers and partners have license structures that meet their needs and optimize the use of their Oracle software assets.

The LMS Partner Team covers all Europe & Africa.

SCOPE:
� Reports to License Management Services (LMS) Partner Sr. Manager
� Works as part of the country and/or regional LMS team
� Works as part of an extended XLOB team with the business in order to establish a Business Plan and to achieve an agreed set of objectives for the Fiscal Year.
� Works to objectives set by LMS Sr. Manager
� Has no direct reports
� Works closely with different LOB�s

RESPONSIBILITIES:
� Conducting of complex business reviews of strategic Partner accounts in terms of reselling activities and internal usage of Oracle software according to Oracle Business Practices. Goal is to ensure that partner satisfaction is reached and that the agreed objectives with the business are met (i.e. quality, revenue and education).
� Working with the Channel and Sales organization to manage the review process and escalation based on agreed business plan.
� Position & execute LMS Services by working directly with partners and visiting them when necessary.
� To analyze license documentation & contracts, reconcile sales data, understand partner�s application and provide assessments if partner is compliant.
� To prepare license review report, present findings and explain business review reports to both Partners and Sales.
� To measure the usage of Oracle products/applications etc using the relevant analytical tools and license metrics.
� To act as the expert in Oracle License management and compliance to both internal and external parties.
� Reporting as required by the LMS Partner Manager and LMS Country Managers in a timely and accurate manner.
� Promote best practices for distribution of licenses by Partners.
� To set objectives on the Partner accounts together with the LMS Manager and the Channel Management Team.
� Maintaining an up to date knowledge and awareness of License Management issues internal and external to Oracle.
� Establish marketing needs and partner selection together with the LMS Partner Manager & Channel and execute as part of the Business Plan for the Fiscal Year.
ACCOUNTABILITIES:
� Research and analyze Oracle Partners within the designated account list
� Ownership of the license review process from initiation to completion working at all levels within the Partner and Oracle
� Own and drive the resolution of any issues as required
� Maintain an up-to-date knowledge of relevant Oracle products, practices and procedures
� Operate in line with Oracle�s processes and procedures
QUALIFICATIONS:
� 5 years + customer focused experience from within IT industry
� Experience with Oracle License Policies is key
� Commercial experience is an advantage
� Analytical skills and technical understanding is an advantage
� Familiarity with Oracle products and/or services is a requirement
� Ability to present to the company�s board
� Strong influencing and negotiating skills (internal & external)
� Building effective partner relationships & building trust.
� Opportunity management: spotting & creating opportunities.
� Result orientation.
� Strong communication skills both written and verbal.
� Team-working.
� Strong planning & Project management skills.
� Problem solving & decision making.
� Flexibility, responsiveness & change management oriented.
� Credibility.
� Fluency in English, Eastern European language and German is essential