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Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

German Customer Service

Title: German Customer Service
Salary: �24000
Location: Cork - South-West, Ireland
Languages: English, German, Greek
Posted: 5th Feb 2012

Description:
Our client, a large multinational company based in Cork is seeking German Customer Support Executives for start in July and August. In this role you will support valued customers with questions and troubleshooting on electrical hardware and software products.

The emphasis will be on providing a high level of customer service to customers contacting you with frequently asked questions and escalating more complex issues.

Role:

- In this role you will provide basic to moderately complex support for electronic products, systems, peripherals and software.

- To provide and maintain strong, professional relationships with customers and show empathy for the customers at all times.

- All times, you will demonstrate a high level of customer service when helping a customer and if necessary, to escalate �hot� issues to a more experienced agent.

- Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach.

- Adjust your approach to all levels of customer experience.

- Teach and educate customers on support options and the steps being taken to resolve their issue.

- Analyze information then drive it to resolution.

Skills and Attributes

- Have fluent German AND English

- Be a confident and enthusiastic communicator

- Have strong organizational and administrative skills

- Be a self-starter who is motivated and innovative

- An appreciation of the IT environment.

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Account Manager (Greek) - EU Headquarters

Title: Account Manager (Greek) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Greek
Posted: 5th Feb 2012

Description:
Account Manager (Greek) - EU Headquarters
Apply Now

This position is based in our EU Headquarters in Dublin, Ireland
The area: Advertising Sales, Online Partnerships Group
The Online Partnerships Group (OPG) team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. We are in charge of multiple tasks such as helping customers and colleagues solve problems. To provide innovative, industry leading online advertising solutions for publishers and developers, we proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
The role: Account Manager (Greek)
As an Online Partnerships Group Account Manager, you are responsible for high-level relationship management, determining innovative ways to increase revenue through optimising our ad network solutions, and communicating publisher feedback to our Product Managers. The team also helps drive our publisher business forward by working to help grow business with some of the most popular websites on the Internet, organising and executing Online Partnerships Group Partner events in multiple countries and building new Partnerships with key Online companies across the region.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Manage trusted relationships with clients and develop a thorough understanding of their business challenges.
* Leverage on this strategic partnership to add value to our publishers' business and hence grow their accounts.
* Think of creative ways to improve our relationships with our clients and grow client revenue.
* Persuade clients of the wider strategic opportunities in relation to Online Partnerships Group and Google.
* Improve clients' Online business performance and revenue generation

Requirements:

* BA/BSc degree or equivalent with a strong academic background, preferably in business or marketing.
* Significant and relevant experience of consultative sales and account management (media sales a plus but not essential).
* Detail oriented with the ability to prioritise, plan, and organize the sales activity.
* Self-starter, self-motivated, and capable of seeking additional selling opportunities.
* Fluency in written and spoken Greek as well as fluency in written and spoken English.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Technical Support with German

Title: Technical Support with German
Salary: � 28 000 - � 35 000
Location: Dublin - Dublin Region, Ireland
Languages: English, German, Greek
Posted: 4th Feb 2012

Description:
Main responsabilites:

� Respond to users requests for information and assist in problem resolution.
� Maintain contact with users on operational and production problems.
� Continual follow up with site support teams and co-workers to ensure resolution and customer satisfaction.
� Develop in depth knowledge of IT support tools for monitoring and reporting.
� Represent IT Service Center to project teams for assistance in determining impact of related projects

Qualifications & Experience

� Bachelor's degree (preferred majors in Computer Science, Information Technology OR equivalent related work experience.
� Minimum 2+ years experience in a similar role
� Fluent German with native/fluent English.

English Speaking Sales Account Manager

Title: English Speaking Sales Account Manager
Salary: Excellent
Location: Dublin - Dublin Region, Ireland
Languages: English, Dutch, French, Spanish, Greek
Posted: 28th Jan 2012

Description:
ENTERPRISE SALES ACCOUNT MANAGER - ENGLISH SPEAKING

This exciting opportunity is based in Technology Sales Group. In the technology Sales group companies are divided by Industry Sectors (Financial Services, Communications, Media, Hi-Technology, Utilities, Retail, Manufacturing, Travel, Transportation, Construction Engineering and professional Services) and include some of the largest corporations operating in the UK market Space.

RESPONSIBILITIES:

Overall responsibility for delivering a Technology product revenue target from a group of named accounts and subsidiaries
Creation of account plan and execution of same ensuring full coverage and account penetration is achieved.
Implementation of Industry Plan and Industry marketing plan
Working closely with partner community and Industry ISVs to maximise business in accounts
Management of the engagement of extended Sales team into the account base including use of Sales Specialists, pre-Sales Consultants and Interaction Centre Representatives
Proactive Demand Generation activity into account base with particular regard to EMEA GTMIs
Management of entire Sales Cycle from prospecting, through iMeetings and Proof of Concepts to closing
Lead generation through Product, Country and Industry Specific Marketing campaigns.
Demonstrate a thorough knowledge of Oracle�s Technology solution product set.
Provide weekly accurate sales forecasts to Manager and Field Industry Sector Managers
Presentation of account plan to Management team both within Oracle Direct and Field

QUALIFICATIONS:

Strong grounding in all aspects of professional selling especially, in prospecting, needs analysis, solution design, negotiation and closing
Excellent verbal and written communication skills and persuasive skills essential
Fluency in English
Demonstrable track record of successful selling into complex organisations
Strong understanding of business issues within Industries and Lines of Business.
High level of energy, drive, enthusiasm, commitment, self-belief and positive attitude
Strong organizational and planning skills essential.
Real desire to learn and continuously expand personal professional knowledge.
Ability to work in a high pressured, fast moving and challenging target-driven environment.
Strong Self Discipline in the use of internal systems including CRM etc.
Good understanding of Oracle Business practicesStrong team working skills particularly in a virtual team environment
Ability to work effectively with 3rd parties including Oracle partners and ISV�s
Knowledge of Oracle�s technology product suite preferable

As part of Oracle�s Ireland employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve employment verification,
professional references, education verification, identity and professional qualifications and memberships (if applicable).