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Planning and Scheduling Analyst - EU Headquarters

Title: Planning and Scheduling Analyst - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Planning and Scheduling Analyst - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Planning and Scheduling Analyst
In this position you will play a key role in developing and implementing a new process and system for planning and scheduling our global customer support activities. This program is a major opportunity to improve our business processes: as such this is a high visibility position, where you will gain invaluable experience and extensive interaction with Senior Management. You are a well-rounded, top performer with a strong technical and/or analytical background, with an excellent understanding of customer-facing operations. We are looking for independent, solution-oriented performers who are skilled and experienced about using data to drive strategy and business action, and who can combine this with a pragmatic approach to deliver workable operational processes.
Responsibilities:

* Act as a key contributor in defining and implementing a structured global process for the regular production of optimized work schedules.
* Balance varying customer demand with staffing constraints to produce the best possible customer service experience.
* Help to develop and run forecast models for each customer service channel, to produce weekly forecasts for every team.
* Configure and run weekly shift-planning process on behalf of all global teams.
* Act as a partner and advisor to operations managers and team leads in implementing and optimizing forecasts and work schedules.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Degree in a numerate discipline.
* Experience in Workflow Management, Forecasting or Supply-Chain Management tools.
* Experience with statistical software, strong analytical skills.
* Experience with databases and querying languages such as SQL.
* Microsoft Excel/PowerPoint skills
* Strong communication skills with experience of presenting to many different stakeholders.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Technical Program Manager, Google.com - EU Headquarters

Title: Technical Program Manager, Google.com - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Technical Program Manager, Google.com - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Engineering, Engineering Management
Google's engineering teams exhibit high energy, deep technical skills and a drive to get things done. Our Engineering Managers need to be technical leaders and motivators who are comfortable leading these teams in a high-pressure, dynamic ? and global ? environment. Jobs are broadly defined and interact with Product Management, Sales and other groups at Google.
The role: Technical Program Manager, Google.com
Google is looking for project managers who can manage technical projects in the Google.com group. You are comfortable driving massive projects where you'll demonstrate tack-sharp analytical skills with a strong sense of ownership, urgency and drive. You are at ease explaining your analyses and project recommendations to executives as they would be discussing the technical merits of next-generation architectures with Google's engineers, or building tools to automate and scale their impact.
Responsibilities:

* Take responsibility for the overall planning, budgeting, execution and final success of Google.com technical projects.
* Work in conjunction with software engineers, systems administrators, network engineers and hardware teams to drive projects.
* Identify metrics and drive initiatives to improve the quality of Google Services.

Requirements:

* BS/MS Degree in Computer Science or related field, and/or equivalent work experience.
* Fluency in one or more of: C, C , Java; or experience with Unix systems administration, including solid scripting skills in Shell, PHP, Perl or Python.
* Experience managing large-scale, aggressive, and dynamic technical projects, with competing resources and priorities.
* Hands-on experience some of the following areas essential: software engineering, system administration, networking, computer hardware, logistics and operations, capacity planning.
* Experience in a high-volume or critical production service environment. Experience with launching Internet software/service preferred.
* Firm sense of accountability, ownership for end-to-end project lifecycle and sound knowledge of project management.
* Outstanding verbal and written communication and presenting skills with the ability to interact with technical and non-technical groups.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

Lead Business Intelligence Analyst - EU Headquarters

Title: Lead Business Intelligence Analyst - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Lead Business Intelligence Analyst - EU Headquarters
Apply Now
This position is based in in our EU Headquarters in Dublin, Ireland.
The area: Finance, Financial Planning and Analysis
In addition to assisting business leaders throughout the company with all finance-related matters, the Financial Planning & Analysis (FP&A) organisation is also consistently looked upon to provide analytical perspectives to important strategic decisions. Our mandate is to design, implement and manage the processes that support business needs. This includes developing financial forecasts and analyses, generating internal management reports, monitoring key performance indicators and driving the scaling and automation of financial processes. We also provide decision support and conduct financial reviews of a wide range of business issues from deal analysis to data centre rollouts.
The role: Lead Business Intelligence Analyst
You will be based in our European Operations HQ in Dublin. In this position you will play a key role providing technical, analytical and reporting support, business understanding and a strategic perspective for all BI activities in support of Google?s Global Sales Operations. You will have a combination of business acumen and technical knowledge in helping to develop and deliver Business Intelligence solutions to meet the requirements of our internal customers. You should be a self starter with a knowledge of BI applications, infrastructure and approaches. You should be able to both work with the business in understanding their evolving requirements and work closely with Engineering to deliver practical solutions of real business benefit, while also having the personal skills and innovative drive to design and develop your own prototype solutions.
Responsibilities:

* Deliver the BI infrastructure and applications required to support the Sales and Operations management teams across all of Google?s sales regions and channels globally
* Work closely with senior sales and operations management to understand their information needs and ensure BI strategy and developed solutions are an excellent fit to their evolving needs
* Manage and own multiple BI initiatives and work programmes both on an on-going and ad-hoc basis
* Work with engineering colleagues to help shape and drive the tactical and strategic development of Google?s BI infrastructure including the Data Warehouse, reporting and analytical applications.
* Develop the skills, capabilities and impact of the wider BI team

Requirements:

* University degree or equivalent required. Computer Science or other technical qualification preferred. MBA desirable.
* Solid analytical work experience in high data volume environments, preferably in software, internet, media or telecoms industries. Consulting experience a plus.
* Demonstrated superior performance in prior roles with increasing levels of responsibility and independence
* Demonstrated experience and strong track record in developing and delivering reporting and analysis in a demanding business environment
* Strong database experience including proficiency in SQL coding across standard relational environments (e.g Oracle, Teradata, MS Access, etc.). Knowledge of industrial grade IS architectures and reporting tools.
* Superior MS Office (in particular Excel) skills.
* Demonstrated ability to handle multiple projects and to lead and drive complex operational and strategic initiatives

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Network Transport Engineer, Operations - EU Headquarters

Title: Network Transport Engineer, Operations - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Network Transport Engineer, Operations - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Network Engineering, Production
The end result of our team's work is the delivery of Google's products and services to users around the world. We build and operate Google's production network, which connects the server farms in data centers to each other and to the Internet.
The role: Network Transport Engineer, Operations
As a Network Transport Engineer for the Production Networking team, you will work with network architects and other network engineers and teams in Google to ensure the smooth operation of our optical networking platforms on the Google production network. You will also work closely with the deployment engineers to review service information from the field and compare against expected results. The objective of the Network Transport Engineering group is to maintain the most reliable and cost-effective optical network with an eye to the future to meet Google's demanding growth in this area.
Responsibilities:

* Install and maintain operational support systems for optical network elements. Develop automation tools for testing, configuration, auditing and monitoring of fault and performance of optical network elements.
* Work as second line support for all optical issues across the global network of all production installed transport devices - includes on-call rotation duties.
* Work with HW and SW of various optical platforms from pre-deployment certification to installation acceptance.
* Review network documentation and databasing. Publish and validate method of procedure (MOPs) for installation and continued operation of the optical network elements.
* Analyze the build and operation performance of our optical gear to expected results. Publish failure analysis and make sparing recommendations.

Requirements:

* BS in a technical discipline or equivalent experience with at least 3 years of experience with optical network installation, maintenance and operation for service providers or large enterprise networks required.
* Background and experience with server system operations and administration highly desirable.
* Experience and desire to do scripting/programming required. Python knowledge a plus.
* Broad understanding of optical theory and transport technologies and the operation of optical transport DWDM systems required with field work experience in POPs, carrier hotels, data centers and Central Office environments highly desirable.
* Familiarity with TL1, SNMP and/or Element Management Systems required.
* Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters required.
* Excellent written/verbal communication skills required.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Regional Sales Manager, Inside Sales Mediterranean - EU Headquarters

Title: Regional Sales Manager, Inside Sales Mediterranean - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Regional Sales Manager, Inside Sales Mediterranean - EU Headquarters
Apply Now
This position is based in Dublin, Ireland.
The area: Online Sales Group
Users first is not just our motto for Google products -- our Sales teams embrace it, too. The Online Sales Group knows that mid-sized businesses need a different level of attention to grow even bigger. We are dedicated to building highly-targeted advertising campaigns and making sure that every dollar they spend on advertising helps grow their business. Our teams of account specialists, sales representatives, product experts and technical operations work together to create the right solution for each business, no matter its age or size.
The role: Regional Sales Manager, Inside Sales Mediterranean
With a rapidly growing array of sales teams, it's important to have seasoned, charismatic leaders who guide our client sales teams to success. As a Sales manager, you lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions. You also work with the Sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers help their teams deliver on ambitious targets, and roll up their sleeves to partner directly with clients to exceed revenue and merchant growth targets across markets and verticals. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
Google's Online Sales Group focuses on our strategic medium-sized clients, building strong relationships over the phone and through client conferences and events. We actively partner with these advertisers to grow their businesses and constantly evolve their online presence. Through our consultative selling approach, we seek to identify opportunities for them to invest in a broad range of advertising products, from online text and display ads to YouTube campaigns. We also actively acquire new advertisers who are interested in starting advertising campaigns with us. Beyond sales, we also prize innovation and our teams provide the feedback and expertise necessary to continue improving our advertising offerings and our clients' experience with Google. As a Regional Sales Manager, you will manage team leaders who manage our highly skilled strategic acquisition sales team focusing on a particular geographic region. This role requires direct people and project management, as well as client interaction with new advertisers. You are a motivated self-starter who enjoys team-building, sales, and creating a great customer experience. You should be extremely motivated, proactive, organized, and work well within a fast-paced environment.
Responsibilities:

* Lead a team of team leaders managing sales reps and customer service executives working on the acquisition and growth of new Google advertisers.
* Take a lead role in developing and implementing best practices for new/potential client interaction and sales for these products. Develop new revenue streams for the Mediterranean region.
* Increase effectiveness of staff and tools by recognizing opportunities for development implementing new systems and structures.
* Build team structure, recognize leadership potential, and develop enhanced skill sets within the team.
* Work with account management channels to roll out vision and strategy of building a strong foundation of new business to Google.

Minimum Qualifications:

* BA or BS. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* MBA.
* Excellent people management, organization, and interpersonal skills. Experience leading teams, with a strong focus on coaching and mentoring, and demonstrated success developing team members is essential.
* Experience in acquisition sales, strategic sales and developing of new revenue streams for the Mediterranean market.
* Proven track record of successfully leading a sales team (experience in an inside sales or telemarketing environment).
* Strong strategic thinking skills, innovative and proven ability to execute.
* Fluency in English.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Hardware Operations Program Manager - EU Headquarters

Title: Hardware Operations Program Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Hardware Operations Program Manager - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland
The area: Engineering, Webmaster
Our team consists largely of Linux experts who are responsible for supporting the hardware that powers Google. That's a lot of prestige and pressure, requiring smart, talented, creative and fast-thinking hardware engineers.
The role: Hardware Operations Program Manager
As a Hardware Operations Program Manager you will be a key contributor in our PMO team supporting Data Center and related IT programs in Europe and the rest of the World. Your objective will be to work with partner groups to create aggressive and achievable schedules, organize teams, establish clear roles and responsibilities, and create a high level work flow plan while developing and owning the master schedule.
Program Managers have a technical background in IT infrastructure (server and network hardware), capacity planning, and platforms. You must possess excellent communication and presentation skills at a senior level as well as the ability to work closely and constructively with all areas of the business.
Please note that the position of Hardware Operations Program Manager will require flexibility to travel (between 25-50%).
Responsibilities:

* Create and maintain master workflow, project schedules, budgets, and related tasks
* Deliver effective execution within large, technical, multi-project programs
* Define and develop cross-team roles, expectations, and responsibilities
* Drive process development and optimizations.

Minimum Qualifications:

* Degree level Engineering or IT related qualification. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* MSc/PhD. Project management certification (PMP, PMI, etc)
* Strong background in large scale program management experience.
* Technical background related to IT infrastructure with demonstrated excellence in areas of expertise.
* Excellent analytical, quantitative, and presentation skills.
* Experience within complex organizational settings (e.g., PMO, geographic dispersion, etc.)
* Excellent oral and written communication skills in English (an additional European language would be an advantage).

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Business Intelligence Analyst - EU Headquarters

Title: Business Intelligence Analyst - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Business Intelligence Analyst - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland
The area: Engineering
Simply put, Google engineers make computers do amazing things. Populated by extraordinarily creative, motivated and talented people, our Engineering team gets excited by developing new applications that really make a difference and are used by millions of people. We're driven by Google's mission to organise the world's information and make it universally accessible and useful. If you seek to tackle such challenges as building a highly scalable computing infrastructure, novel storage systems, innovative user experiences or the next big application that will change the world, then this might be a perfect fit for you.
The role: Business Intelligence Analyst
In this position you will play a key role providing technical, analytical and reporting support, business understanding and a strategic perspective for all Business Intelligence (BI) activities in support of Google?s Global Sales Operations. The role calls for a combination of business acumen and technical knowledge in helping to develop and deliver BI solutions to meet the requirements of our internal customers.
Your application should indicate a variety of extracurricular interests, the desire to excel in everything you do and a proven record of achievement. You should be a self starter with a knowledge of BI applications, infrastructure and approaches. You should be able to both work with the business in understanding their evolving requirements and work closely with Engineering to deliver practical solutions of real business benefit, while also having the personal skills and innovative drive to design and develop your own prototype solutions.
Responsibilities:

* Deliver the BI infrastructure and applications required to support the Sales and Operations management teams across all of Google?s sales regions and channels globally
* Work closely with sales and operations management to understand their information needs and ensure BI strategy and developed solutions are an excellent fit to their evolving needs
* Contribute to multiple BI initiatives and work programmes both on an on-going and an ad-hoc basis
* Work with engineering colleagues to help shape and drive the tactical and strategic development of Google?s BI infrastructure, including the Data Warehouse, reporting and analytical applications.

Requirements:

* University degree or equivalent required. Computer Science or other technical qualification preferred.
* Experience of analytical work experience in high data volume environments, preferably in software, internet, media or telecoms industries. Consulting experience a plus.
* Demonstrated experience and strong track record in developing and delivering reporting and analysis in a demanding business environment
* Strong database experience including proficiency in SQL coding across standard relational environments (e.g Oracle, Teradata, MS Access, etc.). Knowledge of industrial grade IS architectures and reporting tools
* Demonstrated superior performance with ability to contribute to multiple projects and help drive complex operational and strategic initiatives
* Superior MS Office (in particular Excel) skills

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Polish Speaking Customer Support

Title: Polish Speaking Customer Support
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Polish
Posted: 5th Feb 2012

Description:
Player support with Polish

As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com�s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.

Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner�s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you�

We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.

Core Responsibilities:

� Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
� Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
� Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
� Update the Player Support Knowledge Base and identify ways to improve our self-help options
� Investigate and resolve account-level issues with a superb attention to detail
� Removing toxic players from the game by investigating TOS/EULA violations

Additional Responsibilities may include:

� Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
� Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
� Provide feedback on the various tools we use to improve efficiency.
� Interface with various departments to understand the potential impact of development decisions on Player Support
� Provide translations for Knowledge Base articles and other game related materials
� Take part in public events and conferences, demonstrating the game and interacting with players and the community.

Requirements:

� Must have excellent written and verbal communication skills in Polish and must be fluent in English
� A knowledge of League of Legends � must be Level 30
� Previous customer service experience preferable
� Previous experience working in a professional office environment for at least 1 year.
� Team player who thinks quickly on his or her feet and is capable of creative problem solving
� Must have a knack for understanding players needs and enjoy connecting with them on a personal level
� Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
� Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
� High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
� Background checks will be conducted

Finance and Accounting Analyst - EU Headquarters

Title: Finance and Accounting Analyst - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Finance and Accounting Analyst - EU Headquarters
Apply Now

This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Finance and Accounting Analyst
Google accountants are a savvy bunch who handle the core accounting responsibilities at Google. As a member of this team, you know your accounting principles and the full accounting process end to end. You'll advise on financial reports required by governmental regulations, and you'll review, analyze, and interpret financial and budgetary reports -- and all this sounds like fun to you. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our global team, evangelize best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support Google's business objectives.
Responsibilities:

* Responsibility for US GAAP and local GAAP accounting for Payroll related accounts across Europe Middle East and Africa.
* Ensure that reconciliations, the close process, and monthly close reports are completed fully, on time and of the highest standard.
* Manage the delivery of the accounting processes performed by an external Business Process Outsource vendor ensuring that all service levels are met, the internal control environment is robust and a quality service is provided.
* Develop in-depth knowledge of tools and applications in support of the accounting function and lead projects that will yield efficiency through automation, standardisation and outsourcing.
* Represent Accounting and Controls with our key business partners through effective communication with Payroll Operations, Financial Planning, Global Process Managers and the International Finance teams.

Minimum Qualifications:

* Degree in Finance, Business or a related field. In lieu of degree, relevant skills or equivalent experience.
* Professional qualification CIMA / ACA / ACCA.

Preferred Qualifications:

* Industry and MNC experience.
* Shared Service Center experience or experience within a company dealing with varied European Subsidiaries.
* Demonstrable understanding of accounting principles, including US GAAP and related international accounting standards.
* Ability to foster and thrive in an environment of continuous process improvement.
* Knowledge of Oracle or similar ERP system.
* Advanced Excel.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Technical Infrastructure Team Lead, Applications Developer - EU Headquarters

Title: Technical Infrastructure Team Lead, Applications Developer - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Technical Infrastructure Team Lead, Applications Developer - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Technical Infrastructure Team Lead, Applications Developer
As a Technical Lead you will play the role of a senior individual contributor and manage the projects and career development of a team of application developers across multiple function teams. The application developers write code to protect Google?s users and customers from various forms of abuse. You will work with others building web tools and automation solutions to help the team detect bad content and traffic and prevent them from affecting our users? experience. You will be on the front lines as the internet evolves and as new products are launched, making sure we can seamlessly react to any changes. Your work maintains the reputation of Google?s products and makes the internet a safer place for all people to use.
In developing the platforms and tools to help internal users get their jobs done the team is involved with the entire cycle of software development from planning what tools and features are needed, to designing and implementing quick and scalable solutions, and maintaining jobs across large-scale ?cloud computing? clusters. You will work with Google?s world-class engineers and infrastructure to handle big problems over massive data sets. Your efforts will launch quickly and have immediate and obvious impact on those around you. Our team in Dublin includes people from all over the world, giving us the opportunity to recognize trends across countries and markets. We work closely with other engineering teams in Europe, Asia, and the US. By supporting teams throughout all Google offices and protecting huge products like Search, Ads, and Maps, we have a direct influence on internet users throughout the world.
The most successful candidates for this role will have experience managing projects and people, strong analytical skills and comfort dealing with large data sets, flexibility to deal with a diverse team of both engineers and non-engineers, and well as a fundamental interest in applying technology to solve problems. We are particularly interested in engineers who have an interest in computer and web security and a deep understanding of the web.
Responsibilities:

* Manage teams of engineers working on multiple products
* Design, code, and debug web applications and backend systems
* Manage all the stages of large engineering projects - including design, allocation, project management, completion and documentation
* Analyze potential abuse and fraud cases and trends and advocate changes to product and engineering groups
* Increase efficiency through automation, workflow streamlining, and system optimization

Requirements:

* BS/MS Degree in Computer Science or related field
* Experience in managing engineers and leading large software projects is a must
* Experience in numerical analysis, algorithms and data-mining
* Excellent knowledge of web technologies (HTTP, HTML, JavaScript)
* Knowledge of SQL, relational databases, and other data storage solutions
* Strong and current programming ability in one or more of the following languages: C, C , Java, or Python
* Strong ability to communicate technical concepts clearly and effectively

Apply Now

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Application Developer - EU Headquarters

Title: Application Developer - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Application Developer - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Online Sales and Operations, Product Quality Operations
The Product Quality Operations (PQO) team defends the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. We are dedicated to protecting Google's brand and reputation and ensuring product quality to the company's expanding base of advertisers, publishers, and users in more than 40 languages on a global basis. We partner with our Product Managers and Engineers to fight fraud and abuse across a broad range of products such as Google Search, AdWords, AdSense, Checkout and Maps. This means that PQO team members need to be proactive, motivated, organized, responsible, innovative ? and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
The role: Application Developer
As an Application Developer, you will write code to protect Google?s users and customers from various forms of abuse. You will work with others building web tools and automation solutions to help the team detect bad content and traffic and prevent them from affecting our users? experience. You will be on the front lines as the internet evolves and as new products are launched, making sure we can seamlessly react to any changes. Your work maintains the reputation of Google?s products and makes the internet a safer place for all people to use.
In developing the tools to help internal users get their jobs done you will be involved with the entire cycle of software development from planning what tools and features are needed, to designing and implementing quick and scalable solutions, and maintaining your jobs across large-scale ?cloud computing? clusters. You will work with Google?s world-class engineers and infrastructure to handle big problems over massive data sets. Your efforts will launch quickly and have immediate and obvious impact on those around you.
Our teams in Dublin include people from all over the world, giving us the opportunity to recognize trends across countries and markets. We work closely with other engineering teams in Europe, Asia, and the US. By supporting teams throughout all Google offices and protecting huge products like Search, Ads, and Maps, we have a direct influence on internet users throughout the world.
The most successful candidates for this role will have experience building web applications, strong analytical skills and comfort dealing with large data sets, flexibility to deal with a diverse team of both engineers and non-engineers, and the desire and ability to get things done in a fast-paced environment. We are particularly interested in engineers who have an interest in computer and web security and a deep understanding of the web.
Responsibilities:

* Design, code, and debug web applications and backend systems
* Build systems to process large datasets in parallel on massive clusters
* Increase efficiency through automation, workflow streamlining, and system optimization
* Analyze potential abuse and fraud cases, and advocate changes to protect Google?s customers and users

Requirements:

* BS/MS Degree in Computer Science or related field, and/or equivalent work experience
* Excellent knowledge of web technologies (HTTP, HTML, JavaScript)
* Knowledge of SQL, relational databases, and other data storage solutions
* Experience working in Unix/Linux environments a plus
* Experience in numerical analysis, algorithms and data-mining
* Strong programming ability in one or more of the following languages: C, C , Java, or Python
* Strong ability to communicate technical concepts clearly and effectively; fluency in multiple languages a plus

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Software Engineer, Google.com - EU Headquarters

Title: Software Engineer, Google.com - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Software Engineer, Google.com - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Engineering, Google.com
Google.com Engineering makes Google's services fast and reliable for hundreds of millions of users. This mission critical team (also known as Site Reliability Engineering) combines software development, networking, and systems engineering expertise to build and run large scale, massively distributed, fault-tolerant software systems and infrastructure. We hire creative engineers and technology enthusiasts who enjoy being challenged by problems of scale and complexity, with a strong desire to make services better for users. We routinely solve software and systems issues ranging from distributed change propagation on live serving systems, to designing and deploying intelligent load balancing systems for the largest user-facing services in the world. Our teams come from diverse backgrounds, and we are actively seeking new team members to bring fresh perspective to solving problems, along with the technical and soft skills needed to keep Google?s services growing and reliable.
The role: Software Engineer, Google.com
As a Software Engineer working on Google's critical production applications and infrastructure, your mission will be to ensure Google is always fast, available, scalable and engineered to withstand unparalleled demand. You will be in the thick of solving the [often unexpected] problems of systems at scale in a way most engineers never experience.
Your scope is from the kernel level to the continent level. This position requires the flexibility and aptitude to zoom in to fine-grained detail, and the agility to zoom right back out and up the stack. Delve into how software performs, packets flow, and hardware and code interact, in support of managing services, steering global traffic and predicting and preventing failures.... all in a day's work.
You will design and develop systems to run Google Search, Gmail, YouTube, Maps, Voice, AppEngine, and more. You'll manage, automate, and make data- based decisions and judgment calls which influence globally distributed applications. You'll own the production services which comprise *.google.com, and critical infrastructure like GFS, BigTable, MapReduce, Chubby and large- scale 'cloud computing' clusters.
You will also be driving performance and reliability from software and infrastructure at massive scale -- where dealing in petabytes and gigabits and shifting by orders of magnitude is routine. You will tackle challenging, novel situations every day and work with just about every other engineering and operations team at Google. You will be looked upon as an expert and advocate to fellow engineers on making design and reliability trade-offs in running large- scale services and engineering complex systems that fail gracefully and transparently to users.
As a successful candidate for this role you will have strong analytical and troubleshooting skills, fluency in coding and systems design, solid communication skills and a desire to tackle the complex problems of scale which are uniquely Google. We are particularly interested in software engineers familiar with aspects of running web services at scale -- depth in either networking technologies and Unix system calls are strong pluses.
Responsibilities:

* Manage availability, latency, scalability and efficiency of Google services by engineering reliability into software and systems
* Respond to and resolve emergent service problems; write software and build automation to prevent problem recurrence
* Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
* Review and influence ongoing design, architecture, standards and methods for operating services and systems

Requirements:

* BS/MS Degree in Computer Science or related field, and/or equivalent work experience
* Fluency in one or more of: C, C , Java; and familiarity with one or more of: Python, Perl, Shell, PHP
* Expertise in data structures, algorithms and complexity analysis
* Expertise in analyzing and troubleshooting large-scale distributed systems
* Knowledge of IP networking, network analysis, performance and application issues using standard tools like tcpdump
* Ability to handle periodic oncall duty as well as out-of-band requests

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Inside Sales Representative with Norwegian

Title: Inside Sales Representative with Norwegian
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, Norwegian
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Inside Sales positions. The ISR role is primarily responsible for managing transactional business within specified territories for VMware.
This position requires excellent communication skills that result in meeting or exceeding the assigned revenue targets for the specified territories. You will need to interact with our Channel Ecosystem and cross functional departments to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
The ISR team is aligned to VMware�s Public Sector sales division and is responsible for driving revenue within that division. The ISR is responsible for all duties from prospecting to closing accounts with the channel sales team for the regions they support.

� Research accounts, identify key players, generate interest and obtain business requirements.
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Update forecast and opportunity details within Salesforce.com to ensure accurate territory forecasts
� Be a key member and contributor to the EMEA Sales and Field Marketing teams
� Maintain current and accurate account and contact information within internal databases
� Actively promote VMware�s virtualization suite of solutions, products and services to suspects, customers and partners
� Develop and maintain in-depth knowledge of products and services, industry trends, and competition
� Produce reports as necessary
� Management of territory opportunity registrations
� General territory admin duties special pricing forms, re-assignment management, customer/partner escalations
� Ensure orders are placed correctly in the VMware Sales tool.
� Solution selling to the existing VMware customer base.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold calling in to multiple executive levels within an organization
� Fluent Norwegian
� Minimum 2 years successful experience in HW/SW Inside Sales, preferably in IT or similar industry.
� Skills required:
o Pre-call planning
o Opportunity qualification and objection handling
o Call structure and control
o Time and territory management
� Proven track record within an automated HW/SW sales environment where accurate data entry and management of a CRM system was required.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Siebel and Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Sourcing Supplier Manager - EU Headquarters

Title: Sourcing Supplier Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Sourcing Supplier Manager - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Finance
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team. Whether designing processes to support our global businesses, providing forward-thinking analysis or managing our day-to-day balance sheets, our seasoned accounting and finance pros create innovative solutions to a googol of challenges and keep our business on track.
The role: Sourcing Supplier Manager
Each day, Google regularly interacts with its numerous suppliers across multiple touch points. The Supplier Management team not only manages our large vendor relationships, but also works internally to help individual Googlers best manage their third party supplier relationships. You're a strategic partner who will share best practices and grow Google's supplier managers into professional representatives of Google as they make their purchases. You'll develop creative training programs to help Googlers learn to have the right metrics and data behind the purchasing decisions that they make, as well as pick up the soft skills needed to maintain positive and healthy relationships with our suppliers.
Responsibilities:

* Build strong relationships with internal stakeholders globallly, to understand their current and future requirements and promote the benefits of competitive bidding.
* Collaborate with cross functional teams to conduct multi-step ?Request For Proposal? sourcing processes to ensure Google selects the right supplier and generates the most value while creating robust documentation.
* Promote and execute eAuctions as the preferred methodology for determining market pricing.
* Provide supply market analysis, benchmarking and information on market trends and emerging technologies, to help stakeholders manager their business.
* Collaborate with other Supplier Sourcing Team members across the world to ensure we learn from each others experiences and provide a consistent service to stakeholders globally.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Masters degree.
* Experience in Supplier Sourcing and eAuctions.
* Quick learner with interest in understanding and applying global supplier best practices.
* Strong influencing skills and change management experience with the ability to successfully manage complexity and multiple priorities.
* Excellent communication and presentation skills.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Business Development Rep with German X 4

Title: Business Development Rep with German X 4
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, German
Posted: 5th Feb 2012

Description:
VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Business Development positions. This role will specialize in identifying qualified leads from marketing activity and cold calling to generate new pipeline for the sales force. This position requires excellent communication skills that result in meeting or exceeding the assigned qualified lead targets. You will need to interact with field sales, internal sales, marketing, partners, suspects and customers to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
� Follow up and qualify new prospects from marketing-generated leads
� Prospect, qualify and develop new prospects to appointments
� Research accounts, identify key players, generate interest and obtain business requirements. Work closely with Inside Sales team to determine strategic approach
� Disseminate opportunities to appropriate ISR/ISC, educating rep as necessary about the opportunity
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Meet or exceed assigned lead metric goals
� Manage and document lead cycle in VMware�s CRM system
� Promote, develop and maintain in-depth knowledge of VMware products and services, industry trends, and competition
� Produce reports as necessary

Requirements
� A persistent, self-starter with a track record for success
� Credible follow-up and cold calling experience to multiple executive levels within an organization
� Minimum 1 year successful experience in Business Development preferred
� Technology or similar industry experience preferred
� Fluent German

Skills required:
� Pre-call planning
� Outbound, proactive cold-calling
� Opportunity qualification and objection handling
� Structure and control a call
� Time and territory management
� Proven track record achieving measurable lead development goals
� Accurate data entry and management of leads in a CRM system
� A team player with the ability to work in a high-energy sales team environment
� Experience and success working within a lead quota, and MBO or commission structure
� Excellent phone, listening, and writing skills
� Ability to multi-task and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Credit Control Officer - French & Spanish

Title: Credit Control Officer - French & Spanish
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, French, Spanish
Posted: 5th Feb 2012

Description:
�
Credit Control Officer French & Spanish
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 500 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
�
Key Responsibilities
?�Maintain e-mails on a clear to zero basis
?�Produce Invoices, Receipts, Statements etc. when needed.
?�Follow up on outstanding monies owed in accordance with the credit control procedures, which include direct dealing with regional managers, brokers and clients as and when required.
?�Document and keep records in respect of each client account for the purposes of auditing
?�Prioritize Tasks by planning both daily and weekly
?�Provide customer service to not only external clients but also internally to:
-�cash allocation and commissions team to ensure all monies relating to�� your portfolio are allocated correctly and within SLA?s
-�client services department to ensure all changes and admin for policies are up to date to ensure correct billing. Resolve and own any exceptions in a timely manor
-�your team leader, scheduling meetings for escalations/60+days/credits.
?�Reconcile policies with overdue payments (cr/dr) to close out policy to a zero balance.
?�Maintain credit balances to ensure refunds/RWO?s are processed within SLA?s
?�Use the individual reminder reports as a tool to chase payments ? monitor the report and ensure all due reminders are send on a daily basis without exception.
?�Ensure all policies with cancellation reminders are put out of force on the day the letter is sent.
?�Keep al 60 plus days on the aged debt clear. Should a policy fall into this category, escalate to team leader on a weekly basis.
?�Prepare reports e.g. aged debt, cancellation, reminder, credit cards and a summary report for TL on a weekly basis.

Experience Required
?�Two years previous experience in a customer focused role in an administrative capacity
?�Experience in a customer focused credit management environment
?�Fluent written and spoken English, French and Spanish is essential
Behavioural Competencies
?�Customer focused
?�Strong communication (verbal & written)
?�Ability to work effectively within a team environment
?�Honesty and Integrity
?�Ability to work under pressure
?�Highly motivated and proactive
?�Ability to priories workload and manage time effectively
Technical Competencies
?�Strong Knowledge of Microsoft Office ( Excel, Word)
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Materials and Supply Chain Program Manager - EU Headquarters

Title: Materials and Supply Chain Program Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Materials and Supply Chain Program Manager - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland or London, UK.
The area: Technology Infrastructure
Behind everything our users see online is the architecture built by the Technology Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
The role: Materials and Supply Chain Program Manager
Like Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical chops to roll up their sleeves and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a SWE Manager you manage your project goals, contribute to product strategy and help develop your team. SWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our world-class software engineers are just getting started -- and as a manager, you guide the way.
Responsibilities:

* Plan and project manage multiple supply chain improvement projects simultaneously, some on a global scale and impacting multiple functional stakeholders
* Own operational management of material planning to ensure supply is available and fulfilled according to committed schedules
* Create spreadsheet/database tools to manage materials execution processes ? work closely with IT/Tools team to drive systemic solutions.
* Identify and quickly solve supply chain gaps and inefficiencies. Clearly document process solutions and requirements. Define and manage clear business metrics and goals for managing supply chain performance.
* Manage external parties ? third party logistics providers, component suppliers, etc to drive costs and process improvements

Minimum Qualifications:

* BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* MS degree.
* Extensive experience in end-to-end supply chain across multiple disciplines in related technical/networking fields.
* Excellent organizational skills and project management capabilities -able to manage project plans and timelines cost effectively.
* Strong experience planning materials and stock levels based on a solid understanding of ever changing customer customer requirements.
* Extensive (internal and external) customer and vendor management experience juggling competing demands across program portfolios.
* Strong spreadsheet/database capabilities. Able to create models and maneuver within spreadsheets/databases to manage supply chain processes. Able to work independently with minimal guidance and flexible to be able to tackle a wide variety of projects.

Apply Now

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Geo Operations Program Manager, Analytics - EU Headquarters

Title: Geo Operations Program Manager, Analytics - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: English
Posted: 5th Feb 2012

Description:
Geo Operations Program Manager, Analytics - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Engineering and Operations
Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From AdWords to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.
The role: Geo Operations Program Manager, Analytics
Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.
Google?s Geo products play a prominent role in Google and include highly popular products such as Google Maps, Google Earth, Local, Street-View, Sketch-up, Transit, Traffic etc. The Dublin based Geo Operations team manages an operation to enable Google Geo Product teams create and manage Geo Content for some of the above products and is critical to meeting Google?s content goals. As Geo Operations Program Manager for Analytics you should be a strong leader who can manage complex analysis and modeling. You will work closely with Engineering and Product teams to track operations performance and impacts. You will also work cross-functionally to drive efficiencies and tracking of performance and are responsible for reporting on these. This role requires a highly analytical individual with strong execution skills who is an entrepreneurial self-starter. You should have a proven track record in performing rigorous data driven analysis, developing complex data models and translating data into initiatives to drive operation performance. You will need to be a good problem solver with an ability to work with ambiguity, making sound decisions to deliver results.
Responsibilities:

* Work cross functionally to put in place appropriate tracking and reporting of operations metrics across projects.
* Lead end-to-end design, build-out and implementation of operational reporting and use these reports and insight to drive efficiency across projects.
* Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures. Work with operations and engineering to develop and define new or improved tools.
* Develop comprehensive performance analysis of Global operation putting in place data models and analytics that provide platform for strategic decision making.
* Take a lead role in global processes for budget and forecast management, including coordinating project prioritization, regional headcount and performing budget vs. actual analysis.

Minimum Qualifications:

* BS/BA degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Project Management experience ? ability to define projects and execute within timelines and with multiple stakeholders. Proven ability to deliver projects on time and to budget.
* Demonstrable Excel and modeling skills together with SQL competence.
* Ability to effectively influence and communicate cross-functionally and cross-geography with all levels of management within Google and have exceptional verbal and written English communication skills.
* Team player with exceptional interpersonal and solution oriented attitude.
* Self starter with ability to effectively operate effectively in a fast paced, constantly evolving team environment.

Apply Now

CV/resume format: PDF (preferred), HTML, Word