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Brazilian Portuguese Customer Service

Title: Brazilian Portuguese Customer Service
Salary: €23000.0 - €28000.0 per annum
Location: Dublin Region, Ireland
Languages: Portuguese
Posted: 7th Feb 2012

Description:
**** The requirements of this role are such that candidates must have a STAMP 4 visa. Strong local knowledge of Brazil is also required. Only candidates with this will be considered ****

Do you want to work with one of the world leaders in Online companies? Are you Online savvy? If so read on..... This position is based in our client's EU Headquarters in Dublin, Ireland. This is an 11-month contract position offered through Manpower

*Make decisions regarding accuracy from multiple sources of data
*Review or research patterns in data, focusing on details and taking action to improve data accuracy
*Identify issues or inconsistencies in data and proactively question data quality
*Communicate with colleagues and customers via email, chat, phone and in‐person meetings.
*Work as part of a large project team
*Make outbound phone calls to business representatives to retrieve and/or verify information.
*Provide a professional face of the company to our customers
*Work on a computer for extended amount of time staying focused and working at a fast pace
*Potential side projects e.g. analyse metrics, recommend operational flow improvements based upon analyses etc.

Qualifications & Requirements:

*BA/BS degree, ideally 2‐3 years of relevant business experience
*Solid knowledge of grammar, spelling, punctuation, and related language and communication skills
*Must have basic knowledge of computers, experience using personal computers, web browsing and data entry skills
*Dependable, reliable with a strong work ethic and ability to work with minimal supervision
*Logical thinking and independent decision making skills.
*Attention to detail together with creative problem‐solving and analysis skills
*Team player with exceptional interpersonal and solution‐oriented attitude
*Excellent verbal and written communication, with strong interpersonal skills
*Effective time management skills
*Experience working and training in a cross‐cultural environment with remote teams
*Eager to continually improve skills, and open to ongoing training including one‐on‐one training
*and direct feedback from senior employees
*Flexibility in switching between duties and assignments as required.
*Detail orientated with experience working with high volume repetitive task
*Follows company policies and procedures.

*Local Regional knowledge strongly preferred
*Flexibility to undertake international travel if required
*Fluent English with good writing and reading comprehension skills

Spanish + Portuguese Customer Delivery Specialist

Title: Spanish + Portuguese Customer Delivery Specialist
Salary: €28000.0 per annum
Location: Kildare - Mid-East, Ireland
Languages: Italian, Portuguese, Spanish
Posted: 7th Feb 2012

Description:
With over $8 billion in assets, and a direct presence in more than 50 countries, our Client provides customers with a broad range of financial products and services, with unmatched flexibility and global consistency. Our Client is a growing organization and we are currently looking for talented individuals to join our expanding team.
As a Customer Delivery Specialist you will manage the initial stages of our solution lifecycle, working closely with our sales managers to pursue and assess new business opportunities and subsequently managing customer relationships to ensure that their accounts are set up correctly and that they receive the high level of service that they and we expect.

**Fluent Spanish and English is compulsory for application**
Italian or Portuguese would be a distinct advantage

This is a great opportunity for an ambitious candidate who would like to enter the financial industry.

Your key tasks and responsibilities would be as follows:

*Work in partnership with Sales pursuing new business and assessing new business opportunities.
*Distribute marketing and other information in support of new business opportunities.
*Collaborate with Sales to effectively manage customer relationships.
*Administer add-on or follow-on business with customers.
*Manage the customer experience to ensure expectations are met on both sides, in particular working directly with customers on new transactions.
*Generate and collect documents in support of new customer account generation.
*Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems.
*Arrange to receive and proactively manage/reconcile supplier invoices Prepare booking and funding packages.
*Track deal funding to completion of payment.
*Respond promptly and professionally to customer enquiries
*Coordinate, follow-up and reconcile activities necessary for deal processing.
*Conduct initial and final compliance review pursuant to Schedule of Authorization.
*Support testing of new systems releases as requested.
*Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve wider team goals.

Your Skills

With a minimum of two years relevant experience, you will be business focused, highly motivated and keen to develop your existing skills in a professional, innovative and multi-cultural environment.

Drawing on your previous experience you will be able to demonstrate the following skills or competencies:

*Fluency in a Spanish and English is compulsory, also having Portuguese or Italian would be a distinct advantage
*Strong customer centric background and service delivery focus
*Highly organised, with an ability to prioritise and effective time management
*Good numerical skills coupled with a basic experience of pricing and financial calculations
*Excellent interpersonal and written communication skills enabling you to liaise effectively with colleagues, suppliers and customers
*Good problem solving skills
*Good business sense, escalation judgement and awareness of risk and impact
*Reasonable level of PC and system skills

Benefits:

*Competitive salary EUR28,000 together with an opportunity to develop your career with a market leader.
*Gym
*Canteen,
*Parking,

Brazilian Portuguese Gaming Support in Dublin

Title: Brazilian Portuguese Gaming Support in Dublin
Salary: DOE
Location: Dublin - Dublin Region, Ireland
Languages: English, Portuguese
Posted: 5th Feb 2012

Description:
Company: Our client is a company a leading online gaming company who have developed a suite of products that has allowed their business customers to revolutionize their internet applications. They currently have a vacancy for a Brazilian Portuguese Speaking Gaming Support Executive in Dublin Ireland.

Role: In the role of Gaming Support you will be required to direct a team of Gaming Support agents while taking an active role in their career development. In addition you are responsible for training and communication to ensure that your team has the resources it needs. Further to this you must ensure exposure across queue resources and create in-depth reports, including trends and forecasts.

Skills: The ideal candidate must speak fluent Brazilian Portuguese and fluent English. You will possess at least 2 years experience in a support environment. Candidates must have a knowledge MMORPG platforms also.The candidate will need to have a passion for gaming along with very good IT skills including, excellent knowledge of the internet, internet applications, Microsoft windows, familiar with PC hardware, PC gaming and similar electronics. The successful candidate will also be outgoing hardworking individual.

Gains: If you are interested in a varied IT support Gaming Support role where you can manage a customer base and use your Brazilian Portuguese to work with customers this is the role for you. Our client is offering a very attractive salary also. Please do not hesitate to contact our team call or email us to find out more.

BeesWax Europe

Ireland: +35312313100
France: +33 0 182 88 26 40

Technical Services Analyst (Multiple Languages Available) - EU Headquarters

Title: Technical Services Analyst (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Technical Services Analyst (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available in the following languages:French, German and Italian.
The area: Online Sales and Operations, DoubleClick, Media and Platforms Solutions
Media and Platforms Solutions (MPS) is enabling Google?s next $10 billion dollar business - display advertising. We partner with the world?s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational, and technical challenges for the world?s largest publishers and advertisers. As a member of the MPS team, you will help to push the boundaries of the online display industry.
The role: Technical Services Analyst
As a Technical Services Analyst, you will provide valuable technical support to Google's most strategic customers across the suite of DoubleClick Publisher products. These products include DFP Classic, DART Sales Manager, and DoubleClick for Publishers by Google.
You?ll need to be a great communicator, client focused, analytical, and ready to work with an incredibly motivated team. You will be responsible for liaising with departments such as Sales, Account Management, Product Management, Technical Consulting and Engineering to communicate on and resolve customer issues. The result should be a high level of customer satisfaction. You enjoy deep-diving into a product's details and want to become an expert on the products and the industry around them. You must have strong analytical capabilities and the ability to collaborate cross-functionally. You will be part of a high-energy team focused on publisher solutions, helping our clients succeed in leveraging our technology to drive growing their business.
Responsibilities:

* Work directly with strategic clients to provide technical and consultative service across all DoubleClick Publisher products.
* Build expertise in the core DFP adserver product, especially in video, one of our most exciting growth areas.
* Work with more senior personnel and the Escalation Management Team to effectively solve more complex technical issues and ensure a timely resolution to the customer.
* Partner with Sales, Consulting, and Product Management to provide a seamless support experience to our clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Experience working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
* Technical experience in one or more of the following: Flash, ActionScript, DHTML, XML, JavaScript, HTML5.

Preferred Qualifications:

* Experience in online publishing and/or the online advertising and marketing industry.
* Fluency in English and French, German or Italian.

Select primary language
French
German
Italian
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CV/resume format: PDF (preferred), HTML, Word

Advertising Operations Associate (Multiple Languages Available) - EU Headquarters

Title: Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Advertising Operations Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Greek, Finnish, Hebrew, Hungarian, Lithuanian, Norwegian,Portuguese,Turkish andUkrainian.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate
As an Advertising Operations Associate, you help the SMB Sales and Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. Your objective is to continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your specific responsibilities could include managing advertiser accounts, developing compelling advertising solutions for brand advertisers, or developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also bring experience in customer service, sales, marketing, or consulting.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

EEA work authorisation is required for roles supporting EEA markets.

Select primary language
Arabic
Czech
Danish
Finnish
Greek
Hebrew
Hungarian
Lithuanian
Norwegian
Portuguese
Turkish
Ukrainian
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CV/resume format: PDF (preferred), HTML, Word

Publisher Support Associate (Portuguese), LATAM Small and Emerging Markets, Online Partnerships Group - EU Headquarters

Title: Publisher Support Associate (Portuguese), LATAM Small and Emerging Markets, Online Partnerships Group - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Portuguese
Posted: 5th Feb 2012

Description:
Publisher Support Associate (Portuguese), LATAM Small and Emerging Markets, Online Partnerships Group - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Partnerships
There's always more information out there, and our Partnerships team works to get it. We develop relationships with a range of organizations, from content providers to publishers, and find ways for them to reach their audiences and manage their digital businesses. We find great content for our products, and we also work with partner sites to syndicate our own Google products. From negotiating agreements to solving technical problems for partners, we're in pursuit of gathering the world's information.
The role: Publisher Support Associate (Portuguese), LATAM Small and Emerging Markets, Online Partnerships Group
The Online Partnership Group (OPG) grows Google's business with online publishers by helping them utilize tools from products such as AdSense and DoubleClick. Our team is made up of high-achieving specialists who work with partners in online advertising and e-commerce. We thrive in fast-paced, team-oriented and international environments. On this team you proactively identify, develop, support and maximize revenue opportunities from existing and new partners. In OPG, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Responsibilities:

* Provide excellent levels of customer service to Google's clients and users via a variety of media channels (e.g. email, forums, blogs etc.)
* Analyze site content, ensuring adherence to Google standards
* Work on improving the Online Partnerships Group network and decreasing spamGrow and develop online publishers's accounts strategically
* Develop and implement innovative ideas related to our core support offerings and work with the wider Online Partnerships Group team, product management, marketing and engineering on implementing them.

Minimum Qualifications:

* BA/BSc degree, in lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Project management experience.
* Excellent organizational, analytical, and influencing skills and ability to deliver results under pressure.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Business Acquisition Manager, Online Sales (Portuguese Market) - EU Headquarters

Title: Business Acquisition Manager, Online Sales (Portuguese Market) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Portuguese
Posted: 5th Feb 2012

Description:
Business Acquisition Manager, Online Sales (Portuguese Market) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Large Customer Sales
The regional Large Customer Sales (LCS) teams partner closely with our major advertising clients and agencies to develop digital solutions that build our clients' businesses and brands. We are in a unique and exciting position to shape how marketing and business is conducted in the digital age. We generate revenue from across Google's broad range of solutions, from Google AdWords, to YouTube, to Mobile, that help our customers connect instantly and seamlessly with their audiences and get the most out of the web.
The role: Business Acquisition Manager, Online Sales (Portuguese Market)
As a Business Acquisition Manager, you provide the highest level of sales to our advertisers within a specific industry such as Retail, Technology, Finance, Travel, Local, Entertainment and Media. You?ll sell Google?s AdWords, the leading text-based advertising platform in Europe as well as Google Display solutions to prospective medium-to-large size companies. You will work closely with a dedicated account management team who execute a well thought-out campaign that provides advertisers with measurable return on investment. You will identify potential large advertisers, pitch to them over the phone and meet with them face to face to promote our products.
You will potentially have the opportunity to participate in the Online Media Associate Program (OMAP), which is for recent and experienced graduates. This 2.5 year career development program provides an insight into online business, advertising and new technologies. The program offers an introduction to managing business operations with some of the most innovative products on the market. It is designed to help Googlers develop the professional and job-specific skills needed for their initial and future roles. Online Media Associates will be part of a lively, accommodating and collegial team environment.
Responsibilities:

* Prospect for new clients and react to inbound customer requests.
* Secure new AdWords clients by presenting search marketing solutions, and create relevant ad campaigns that maximise their ROI.
* Work within a team that supports a particular sector and educate customers on the opportunities within them.
* Develop sales pitch strategies that optimise the market potential.
* Provide the ultimate in client service by giving potential new customers the attention they need and deserve.

Minimum Qualifications:

* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
* Relevant online or offline business acquisition/ new sales experience.

Preferred Qualifications:

* Strong communication skills and the ability to pitch comprehensive advertising solutions over the telephone to high-end prospects.
* Extremely proactive, organised, responsible, and proven ability to work well with a team.
* Fluency in English and Portuguese.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

Search Quality Associate (Multiple Languages Available) - EU Headquarters

Title: Search Quality Associate (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Flemish, Korean, Icelandic, Gaelic, Greek, Welsh, Other Languages, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Swiss German, Luxembourgish, Hebrew, Persian, Farsi, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Sign Language, Pothohari, Shona, Uzbek, Pashto, Sorani, Georgian, Dari, Irish, English, German, French, English (CA)
Posted: 5th Feb 2012

Description:
Search Quality Associate (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
Positions are available for fluent speakers of one or more of the following languages: Arabic, French, Portuguese, Spanish or Turkish.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Search Quality Associate
As a Search Quality Associate, you have the opportunity to make a significant and direct impact on the quality of Google?s search results through search quality evaluation. You will be working on the cutting edge of search and the forefront of the web ensuring quality information is provided to millions of internet users, and you will be expected to keep pace with constant change in a fast-paced work environment, bringing innovative ideas to improve access to relevant information on the web. You are a web-savvy individual who is a take-charge team player, as well as a quick learner and strongly interested in providing a better search experience for Google users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Review assigned sites for quality and content.
* Improve the quality of Google?s search results by evaluating websites to identify areas of concern and interest.
* Cooperate with engineering teams to improve our search quality.
* Develop and share practices for search quality investigation and analysis.
* Investigate and analyze search quality issues in Google?s European indexes.

Requirements:

* BA/BS degree preferred with a strong academic record.
* Excellent web research and analytical skills.
* Relevant experience in an Internet company and with web research a plus.
* HTML experience or knowledge.
* Familiarity with internet infrastructure such as WHOIS info and the Domain Name Server (DNS) system of domains, understanding of Firewalls, IP addresses, and name servers a plus.
* Scripting or programming skills a plus.
* Fluency, written and spoken, required in English and the chosen language.

Select primary language
Arabic
French
Portuguese
Spanish
Turkish
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CV/resume format: PDF (preferred), HTML, Word

Medical Services Advisor (Nurse) - Portuguese

Title: Medical Services Advisor (Nurse) - Portuguese
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: Portuguese
Posted: 5th Feb 2012

Description:
Medical Services Advisor (Nurse) - Portuguese

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs�500 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Preauthorization of in-patient treatment.
Aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation.
Case management of complex cases.
Maintain relationships with brokers/clients/providers.
Medical claims reviews

In line with our plans to provide 24 /7 service to our insured members this role will involve working night and weekends on a rotational basis.
Experience Required

Minimum of 3 years professional clinical experience in a multi-practice operation or hospital.
Exposure to administrative functions.
Sound medical knowledge suitable
Must have fluency in both Spanish and English

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Ability to prioritise workload and manage time effectively
Highly motivated and proactive
Results driven and solution orientated

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Portuguese QA Associate Engineer

Title: Portuguese QA Associate Engineer
Salary: Negotiable
Location: Galway - West, Ireland
Languages: English, Portuguese
Posted: 5th Feb 2012

Description:

Due to a new expansion plan, recruitment is currently underway for a Portuguese speaking QA Associate Engineer to be based in Galway, Ireland.

This is an exciting permanent position which offers a salary well in excess of the market average and will depend on the candidates experience and expertise.

The successful must be able to speak native Portuguese with excellent English.

Skills/Duties

Essential skills:

Sound understanding of the software development life cycle, including “white box” and “black box” testing techniques

Must be able to write and speak Portuguese

Experience analyzing requirement documents and design documents to write Test Plans and Test Cases

Experience applying critical analysis, problem-solving, and troubleshooting to technical situations

Experience with analyzing data for accuracy

Experience testing client-server applications, particularly web-based clients.

Experience with Microsoft SQL Server

Experience with industry-standard validation tools such as Quality Centre, ClearQuest, Project Server, etc.

Ability to work with remote groups (both development and QA) across geographies and time zones.

Knowledge of web technologies such as IIS, XML, web services, etc.

Experience in testing Voice applications across wide area networks for congestion, and resiliency

Experience in usage of scripting tools

Ability to communicate with all members within the organization without a need to follow direct line management priorities

Highly desirable:

Experience with SMS technologies for communication

Experience designing and/or implementing tools to assist in validation

Experience testing IVR technologies

Experience with VXML, Text to Speech and Speech Recognition Software

Experience with automation test planning and execution; experience with automation tools such as WinRunner, TestComplete, QTP, SilkTest, etc.

Knowledge of .Net, VB, C#, or Silverlight

Experience with CTI integrations to VOIP and TDM based PBXs

Experience with SIP telephony over multiple codec’s including G.711 and G.729

Requirements

Native Portuguese - must be able to speak and write fluently

Bachelors degree (preferably in CS or related experience)

0-2 years of web & desktop software testing (preferably with enterprise-wide software

Apply below or alternatively call Mark Wade on 353 21 431 5770

Consumer Operations Associate (Portuguese) - EU Headquarters

Title: Consumer Operations Associate (Portuguese) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Portuguese
Posted: 5th Feb 2012

Description:
Consumer Operations Associate (Portuguese) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Consumer Operations Associate (Portuguese)
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
As a ConOps Associate, you effectively communicate strategy and key priorities for your specialized area to your ConOps product team. You engage with cross-functional stakeholders to meet the needs of your specialized role and engage team members across markets effectively to share/acquire knowledge. You maintain operational excellence in your specialized area and influence positively brainstorming and actions of your group.
Responsibilities:

* Provide high quality support for users, customers, and partners of Consumer and Commerce products via email, phone or help forums
* Create and manage compelling help content for multiple Consumer and Commerce Products
* Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Develop and implement processes and infrastructure proactively to scale our customer-facing operations
* Manage and optimize user feedback channels to identify market-specific trends, compile reports, share insights to drive product improvements and cross-functional projects

Minimum Qualifications:

* BA or BSc degree. In lieu of degree, relevant skills or equivalent experience.

Preferred Qualifications:

* Customer service/client service experience.
* Attention to detail with the ability to effectively multi-task and work independently.
* Ability to prioritize, communicate and manage projects effectively and cross-functionally.
* Excellent analytical and problem-solving skills.
* Excellent communication skills in English and Portuguese.

Apply Now

CV/resume format: PDF (preferred), HTML, Word

AR Associate with Portuguse & Spanish - CORK

Title: AR Associate with Portuguse & Spanish - CORK
Salary: Negotiable
Location: Cork - South-West, Ireland
Languages: English, Portuguese, Spanish
Posted: 5th Feb 2012

Description:

RESPONSIBILITIES:

Billing & Invoicing, Credit/Billing/Collection

First point of contact for customer inquiries

Complete master data process using enablers and SAP

Run SOX and other controls to ensure data quality

Manage and implement changes to master data

Continue to enhance procedures to further improve and achieve best practice

Serve as subject matter expert and “go to” person for all aspects of customer master data

Understands, advises and reports master data implications and consequences to the organisation

Analyse customer ageing through FSCM in order to analyse collections priorities

Answer customers inquiries on invoices disputes

Calls/mail customers to collect using market best practices

Run AR reports and billing process and ensure invoices are sent to customers on time.

EXPERIENCE/SKILLS:

Graduate or a min of 2 years financial experience on AR/Credit and Collection

Must demonstrate strong communication skills with ability to influence and negotiate

Sound understanding of the concepts, processes and techniques that underpin best practice across a range of credit environment.

Willingness to learn in a fast paced environment.

Demonstrate strong interpersonal, written and oral communication skills.

Accuracy and attention to Detail with excellent problem solving abilities

Second Fluent European Language is essential - Portuguese/Spanish

SAP experience and proficiency with Microsoft Office

Develop and maintain good relationships with various levels of personnel

If you require further information regarding this role, please contact Catherine at 021-4315770, or send an updated CV to ccooke@sigmar.ie

Account Manager Spanish and Portuguese

Title: Account Manager Spanish and Portuguese
Salary: Not Disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, Portuguese, Spanish
Posted: 4th Feb 2012

Description:
Account Manager Spanish and Portuguese

As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant's source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.

The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.

Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
�Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
�Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
�Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
�Industry and product related continual learning (5%)

Competencies:
Drive for Results
�Negotiating
�Approachability
�Time Management
�Customer Focus
�Business Acumen
�Listening

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Excellent organizational, communication (written and oral), and interpersonal skills.
�Self motivated, target driven independent worker
�Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
�Excellent Customer Relationship skills
�Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Bilingual Spanish-Portuguese Client Service Agent

Title: Bilingual Spanish-Portuguese Client Service Agent
Salary: �26000 per annum
Location: Dublin - Dublin Region, Ireland
Languages: English, Portuguese, Spanish
Posted: 4th Feb 2012

Description:
Company: Our client is a leading US Pharmaceutical company with operations in over 30 countries worldwide. They have their European Shared Service Centre in Ireland and are supporting their internal and external customers from this central operation. Their European Support Centre is based in Dublin. They now have available a role for a Customer Service Representative based in Dublin Ireland.

Role: They are currently looking for reliable and experienced bilingual customer service coordinators. In this role you will be working with their Business Clients and to ensure optimum customer service. In addition you will be responsible for all complaint management and interfacing with Sales force, Warehouse etc. You must ensure orders are sent on time and requested products are in stock. You will be able to solve problems and come up with solutions where required.

Skills: In order to be considered for this role you are required to have fluent Spanish and Portuguese and you must have at least one year experience in a contact centre environment. You should possess excellent communication skills both spoken and written. Furthermore you must be able to act quickly and solve problems like they have never existed. It is also essential to possess a strong knowledge of computers for example windows application Word/Excel to Intermediate level. It is also advantageous to possess a strong knowledge of SAP and a third level qualification.

Gain: This is a great opportunity to join an internationally oriented team based in Ireland. Our client is offering a very lucrative salary of 26K per annum. If you are up for the challenge contact the Customer Service recruitment team in BeesWax Europe and take your career to the next level.

BeesWax Europe
Ireland: +353 1 2313100 / +353 1 685 4448
Germany: +49 69 5007 1333

EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland

Title: EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Bulgarian, Czech, Polish, Romanian, Slovak, Slovenian, Swiss German
Posted: 3rd Feb 2012

Description:
Oracle acquired Primavera Software Inc., a leading provider of Project Portfolio Management (PPM) solutions for project-intensive industries, in October 2008.

Oracle Primavera is focused exclusively on helping project-intensive businesses in key vertical industries such as engineering and construction, public sector, aerospace and defence, utilities, oil and gas, manufacturing and high tech, IT and services, manage their entire project portfolio lifecycle, including projects of all sizes. It is estimated that projects totalling more than $6 trillion in value have been managed with Primavera products. Companies turn to Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. These best-in-class solutions provide the project execution and control capabilities needed to successfully deliver projects on time, within budget and with the intended quality and design.

More information on Oracle Primavera Global Business Unit: http://www.oracle.com/primavera

OracleDirect in Dublin is Oracle�s sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment more than 400 talented professionals from throughout Europe interact in 35 different languages with current and future Oracle customers using latest internet technologies.

Summary

Oracle Primavera Global Business Unit (PGBU) has an immediate opportunity for am EPPM TeleMarketing Agent/Business Development Consultant, based in Dublin.

Responsibilities

* Assist in the development of an assigned sales territory, following up sales enquiries and qualifying these to provide sales leads to inside, field sales reps or Resellers for the Primavera EPPM solution.
* Assist with response to inbound inquiries as necessary and make the volume of outbound telephone calls to develop a target pipeline of sales leads and the assigned sales territory
* Qualify sales opportunities identifying customers/prospects requirements
* Allocate qualified sales leads to the relevant channel : Field sales, Telesales or Resellers
* Develop and maintain an accurate customer contact database
* Work in collaboration with the field sales force and the marketing team to plan and implement campaigns & mailing activities
* Document and provide line management with regular reports or information as required

Qualifications

* Fluency in English and other language (French, German,Russian, Italian,Spanish, ....)
* A proven history (2 years minimum) in a B2B telemarketing environment preferably in an IT / Software environment.
* Knowledge of software applications like ERP, Project Portfolio management solution or Oracle Applications a plus
* University degree or equivalent professional experience or Education in computer science
* High level of energy, drive, enthusiasm, initiative, commitment.
* Self motivated to continuously expand personal professional knowledge
* Ability to work in a high pressure, fast moving and challenging environment
* Professional with good organisational and planning skills.
* Good telephone communication and persuasive skills in applicable language, both written and verbal
* Committed team player.

What Oracle offers

* Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
* Challenging, dynamic and fun working environment
* Competitive, Performance related salary
* Excellent benefits
* Career opportunities.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Lorraine Walsh at Oracle Corporation to discuss further � lorraine.walsh@oracle.com / 00 353 1 8039452

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Multilingual Senior Inside Account Managers @ Oracle Corporation - Based Dublin, Ireland

Title: Multilingual Senior Inside Account Managers @ Oracle Corporation - Based Dublin, Ireland
Salary: Not disclosed
Location: Dublin - Dublin Region, Ireland
Languages: Danish, Dutch, Finnish, German, Norwegian, Portuguese, Spanish, Swedish, Flemish
Posted: 3rd Feb 2012

Description:
ORACLE CORPORATION is the world's largest enterprise software company and the industry's leading database company. Since 1977, Oracle has provided technology, applications, and services that bring companies the most up-to-date and accurate information possible. www.oracle.com

DRIVE YOUR SALES CAREER TO THE NEXT LEVEL

Oracle Corporation wishes to hire Multilingual Senior Inside Account Managers for it's EMEA sales operation based in Dublin, Ireland.

The successful candidate will sell Oracle solutions to new and existing clients in territories in EMEA.

This exciting new opportunity is based in Oracle's EMEA sales operation in Dublin, Ireland.

Role/ Responsibilities
� Existing Account Management working with some of the largest and most technologically advanced companies in the world.
� New Account development - identifying prospective customer needs and developing innovative solutions to satisfy their requirements.
� Working with and developing relationships with Oracle Alliance and Channel Partners to drive revenue and maximise customer service.
� Lead generation through Product and Country Specific Marketing campaigns.
� Working as part of an Internal Sales team each salesperson will be allocated to work within a sales territory / industry sector
� Work with field sales force and resellers to plan and implement direct sales campaigns.

Qualifications
� Fluency in English and ONE of the following languages: German, Dutch, Norwegian, Swedish, Flemish, Finnish, Portuguese, Spanish or Danish
� Third level education or equivalent experience.
� Proven track record of success in a sales function in an IT environment
� Clear understanding of the sales cycle
� Self motivated to continuously expand personal professional knowledge.
� Ability to work in a high pressure, fast moving and challenging environment

WHAT WE OFFER
- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary
- Excellent Benefits Package: Private Pension Plan, Private Health Insurance, Relocation package ( if applicable )

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

ORACLE Business Development Consultant - EU MARKETS - Based Dublin, Ireland

Title: ORACLE Business Development Consultant - EU MARKETS - Based Dublin, Ireland
Salary: Competitive Salary + Benefits
Location: Dublin - Dublin Region, Ireland
Languages: English, Dutch, French, German, Italian, Portuguese, Spanish, Swiss German
Posted: 3rd Feb 2012

Description:
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Technology Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities :
- Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
- Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
- Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
- Demonstrate a professional customer centric approach during all customer interactions.
- Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications:
- Excellent verbal and written communication skills essential
- Fluency in English (+ strong business English) is required
- Fluency in a second European language is a plus
- Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
- High level of energy, drive, enthusiasm and commitment
- Previous experience in Outbound Sales or Lead Generation role is an advantage
- Ability to self-manage, with strong organizational and planning skills
- Self- motivated to continuously expand personal and professional knowledge
- Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales

What we offer:
- This position is based in our Dublin office
- Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
- Excellent Training + Development including 3 week Intensive Foundation Course.
- Opportunity to work with some of the most talented individuals within the sales field.
- Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Online Media Associate Intern (Multiple Languages Available) - EU Headquarters

Title: Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Arabic, English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Czech, Hungarian, Polish, Slovak, Ukrainian, Turkish
Posted: 3rd Feb 2012

Description:
Online Media Associate Intern (Multiple Languages Available) - EU Headquarters
This position is based in our EU Headquarters in Dublin, Ireland.
This position is available in the following languages: Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish and Ukrainian.
The area: Internship
Being an intern at Google means you will be a fully integrated member of our business team. You will receive ongoing mentorship and training, and will have a mentor assigned to you with whom you?ll work closely to identify project goals and professional development opportunities. In addition, you will participate in a structured program of educational and social activities to ensure you have a productive experience at Google that helps you grow both your personal and professional skills.
The role: Online Media Associate Intern (Multiple Languages Available)
The Online Media Associate Intern Programme is open to students from all academic disciplines with strong analytical skills to help Google clients and users get the most out of their advertising efforts and our products. With exceptional interpersonal skills, you are strongly interested in client service, project management, and communications. You are also a self-starter who brings a determined, solution-oriented attitude. Your specific responsibilities will depend on the product area, specific department, and on your skills and experience. Many intern roles within this programme do not require technical skills and they could include managing advertiser or publisher accounts, developing compelling advertising solutions for brand advertisers, improving access to relevant information for millions of internet users, analyzing large sets of data, or developing scalable support solutions for rapid-growth consumer products.
Your CV must be submitted in English indicating when you expect to complete your degree (mm/yy). On your CV, please indicate which start date and duration you prefer.
Start date and duration:
- Option 1: Summer Internship: Start date towards end of June for a duration of 10-12 weeks.
- Option 2: Long-term internship: Start date in January/February or June/July for a duration of 5-6 months.
Responsibilities:

* Provide outstanding customer service to Google's advertisers, publishers, users and/or internal clients.
* Manage and drive specific projects, present results and make recommendations.
* Identify customer problems and develop creative solutions.
* Work collaboratively with your team to improve account performance for new and existing markets/products.
* Identify opportunities to improve Google products, working with Product Management, Marketing, Engineering, and other cross-functional teams to test and implement improvements.

Minimum Qualifications:

* Students with a Bachelors/Masters degree in progress. To be eligible, students need to return to full-time education for at least 3 months after the internship. Priority given to applicants graduating late 2012 or during 2013.

Preferred Qualifications:

* Previous internships in account management, marketing, customer support, sales or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Strong computer application skills and interest in the Internet industry.
* Excellent written and verbal communication skills in English and in the language of the market you would support.
* Strong analytical skills.
* Demonstrated capacity to lead and motivate others around you.

Portuguese Speaking Technical Support Specialist

Title: Portuguese Speaking Technical Support Specialist
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: Portuguese
Posted: 2nd Feb 2012

Description:
Technical Support Specialist Portuguese

Your challenge:

For our customer Microsoft we are looking for motivated Technical Support Specialists who want to become part of a new exciting project. The position will be accountable for day to day support of Partners, 3rd Party customers and Microsoft internal customers regarding user issues with a suite of new internal tools. The tasks range from User Administration and Error trouble shooting to the engagement with Line 2 and Line 3 support teams.

General Duties and Responsibilities:

� Providing excellent technical support to customers while maintaining a high level of customer care and keeping the customer informed about progress of case resolution.

� Maintain clear, concise and friendly communication with customers and other internal teams at all times.

� Escalating issues that cannot be resolved at Line1 level within the established SLAs and providing the second level support teams with all the information collected during the troubleshooting steps. Ensure defined escalation process is adhered to.

� Engage management in case of Major Incidents

� Assist with detection of possible Problems and work with manager for the assignment to the Problem Management team.

� Case logging and prioritization, analysis and troubleshooting of issues, following preestablished policies and procedures including documentation of troubleshooting steps.

� Respond to email and phone inquiries from internal and external customers.

� Responsible for maintaining service levels with customer activities based on issue priority.

� Tracks open incident and service request records and reviews open incidents for status.

� Reviews incident priority and determines if the priority needs to be adjusted (aging).

� Proactively follow up with customers and other support teams to ensure cases are resolved within SLA.

Your profile:

You will have previous experience in a similar role with a strong interest in Microsoft Technology.

� 2 � 3 years technical support experience

� Advanced computer skills required:

� Windows services and ability to troubleshoot web services (user events, system logs)

SQL Server and ability to write and customize SQL Scripts.

System performance and typical disk, network and CPU contention. Knowledge of IT authentication methods. ADFS, Integrated Security, Certificate validation (User, SSL, IIS

etc.).

Understanding of UI design and potential issues (field lengths, drop down issues, checkbox etc.)

Understanding of ISP setup and ability to validate internet speeds in different geographic locations.

Experience with SAP an advantage

� Experience with User and System Account Administration

� Knowledge of troubleshooting user configurations (IE configuration and versioning, PC setup, Network configurations, Firewalls, Switches). Ping, traceroute, etc.

� Understanding of ITIL processes an advantage

� Excellent communication skills

� Solid troubleshooting skills

� Selfstarter and proactive � essential

� Able to work on own initiative

� High attention to detail

� Highly developed planning, prioritisation and organisational skills

� Ability to quickly learn new systems

� Fluent in English

Advertising Operations Associate (Portuguese) - EU Headquarters

Title: Advertising Operations Associate (Portuguese) - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Portuguese
Posted: 30th Jan 2012

Description:
Advertising Operations Associate (Portuguese) - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Advertising Operations Associate (Portuguese)
Reach for new revenue-generating heights as a Sales Googler. Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Your career development is as unique and varied as the Googlers we hire, and begins the minute you set foot in a Google office. Because we care about the long-term personal and professional growth of our Associates, we created the Online Media Associate Program (OMAP), a two-year, team-based developmental program for new hires primarily located in Dublin, Ireland. OMAP equips you with the business, marketing, analytical and leadership skills needed to be successful at Google, while helping you develop a strong-knit community of Googlers across the business.
Responsibilities:

* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.

Apply Now

CV/resume format: PDF (preferred), HTML, Word