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ITALIAN KINDLE PROJECT SPECIALIST

Title: ITALIAN KINDLE PROJECT SPECIALIST
Salary: Excellent
Location: Cork - South-West, Ireland
Languages: Italian
Posted: 3rd Feb 2012

Description:
We are currently looking for an Italian Kindle Project Specialist to join Amazon�s Kindle Customer Service Team in Cork, Ireland. Project Specialists are the �voice of Amazon� for our customers through the writing, publishing and maintaining of customer-facing and internal documentation. The successful candidate will be responsible for all customer-facing and internal documentation including but not limited to online Help pages and Knowledge Centre documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures. The Project Specialist role will be responsible for identifying, and removing customer pain points to help improve the overall Kindle/Digital Customer Experience.
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Responsibilities:

* Liaise with business groups to gather all relevant information for new Digital project initiatives.
Identify areas of customer dissatisfaction with policy and procedures and work with relevant team(s) to improve the customer experience.
* Ensure communication within Digital departments for new Digital projects flows consistently and efficiently.
* Develop a comprehensive project plan for new Digital project initiatives and ensure all tasks are completed on time for launch dates
* Develop material that effectively communicates information to internal and external audiences.
* Adhere to grammar, style, voice and structure of established Amazon editorial standards.
* Collaborate with Digital Program Managers on new initiative launches.
* Design content for Digital continuous improvements projects.
* Partnering with the business team and CS Operations worldwide to assess and prioritise program needs based on rapidly changing business requirements, develop business case for new initiatives and obtain project approvals
* Providing Voice of the Customer reports and analytics
* Drive Lean solutions to improve the customer experience and performance metrics to identify and challenge any negative effects on the Customer Experience prior to new launches

Qualifications/Experience required:�

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, write and edit accurate documentation and to set priorities, handle multiple projects and meet tight deadlines.�

* Bachelor's Degree in Computer Science, a Business discipline or equivalent.
* Excellent planning and organizational skills and project management skills.
* Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
* Excellent interpersonal and communication skills and proven ability to make and implement decisions
* Advanced computer literacy MS Office, SQL, HTML skills and the ability to learn our in-house tools quickly
* Proven ability to build relationships quickly and make and implement decisions.
* Excellent organizational and interpersonal skills with an ability to determine an appropriate level of detail given project milestones.
* Previous experience in an editorial role is desirable
* Ability to flex and switch from one focus to another depending on what is priority for the business or team at any particular time.
* Excellent oral and written communication skills are crucial, as well as ability to think clearly and�problem-solve.
* Fluent English and�Italian is required for this role due to the nature of the tasks to be completed (spoken, reading and written) and any additional EU languages will be looked on favorably

Italian Speaking Transactional Specialist

Title: Italian Speaking Transactional Specialist
Salary: Dependant on Experience
Location: Dublin - Dublin Region, Ireland
Languages: Italian
Posted: 2nd Feb 2012

Description:
The Company

arvato services Ireland business unit is part of arvato AG � the media service provider of Bertelsmann AG, which ranks among the world�s leading and most international media companies employing about 100,000 people worldwide. arvato Ireland, founded in 1996 and headquartered in Dublin, Ireland, is a leader in premium financial management solutions and has established itself as a key outsourcing partner for well-known multi-national companies on a worldwide basis. The company has sites in UK, Ireland, US and China.

Duties and Accountabilities

�Responsible for maintaining strict service levels with client activities
�Responsible for validating contractual information, entering and coordinating Agreements/Orders/Letters
�Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
�Complete analysis and investigation of queries related to specific programs, orders and contracts. These queries are communicated via email or phone and regular updates must be provided to customer on progress
�Regular updates must be provided to our customers on progress followed by complete resolution on any queries within the agreed service level
�Ensure defined escalation process is adhered to in order to resolves complex queries
�Provide resolutions on these queries within agreed service levels
�Accept and deal with customer phone calls for agreed languages
�Routinely evaluate workload and prioritize based on the company revenue needs, customer sensitivity and follow guidance from senior team members
�Responsible for identifying any productivity and quality improvement measures and flagging to senior team members as soon as possible
�Serve as backup support to others on the team with the resolution of more complex or unusual problems.
�Work with all level of the organization as well as the company partners to meet customer business needs
�Suggest more efficient ways for processing of work

Knowledge and Competency Requirements

Education: A third level Degree is desirable, preferably in a business and language discipline.

Essential

� Strong administration and organizational skills
� Keen eye for detail to ensure high levels of accuracy
� Excellent communication skills and a high focus on customer satisfaction
� The successful candidate will proactively develop plans to avoid potential problems & takes ownership of issues when they arise
� Serve as a helpful point of contact for new hires
� Ability to work under pressure
� Flexibility at peak business periods ie Fiscal Period End
� PC literate, good working knowledge of Microsoft Office products essential
� Applicants must be fluent in English
� Start date � TBC � 6 month FTC
� Salary � 19,000
� Overtime will required in months of June & Dec

EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland

Title: EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Bulgarian, Czech, Polish, Romanian, Slovak, Slovenian, Swiss German
Posted: 31st Jan 2012

Description:
Oracle acquired Primavera Software Inc., a leading provider of Project Portfolio Management (PPM) solutions for project-intensive industries, in October 2008.

Oracle Primavera is focused exclusively on helping project-intensive businesses in key vertical industries such as engineering and construction, public sector, aerospace and defence, utilities, oil and gas, manufacturing and high tech, IT and services, manage their entire project portfolio lifecycle, including projects of all sizes. It is estimated that projects totalling more than $6 trillion in value have been managed with Primavera products. Companies turn to Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. These best-in-class solutions provide the project execution and control capabilities needed to successfully deliver projects on time, within budget and with the intended quality and design.

More information on Oracle Primavera Global Business Unit: http://www.oracle.com/primavera

OracleDirect in Dublin is Oracle�s sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment more than 400 talented professionals from throughout Europe interact in 35 different languages with current and future Oracle customers using latest internet technologies.

Summary

Oracle Primavera Global Business Unit (PGBU) has an immediate opportunity for am EPPM TeleMarketing Agent/Business Development Consultant, based in Dublin.

Responsibilities

* Assist in the development of an assigned sales territory, following up sales enquiries and qualifying these to provide sales leads to inside, field sales reps or Resellers for the Primavera EPPM solution.
* Assist with response to inbound inquiries as necessary and make the volume of outbound telephone calls to develop a target pipeline of sales leads and the assigned sales territory
* Qualify sales opportunities identifying customers/prospects requirements
* Allocate qualified sales leads to the relevant channel : Field sales, Telesales or Resellers
* Develop and maintain an accurate customer contact database
* Work in collaboration with the field sales force and the marketing team to plan and implement campaigns & mailing activities
* Document and provide line management with regular reports or information as required

Qualifications

* Fluency in English and other language (French, German,Russian, Italian,Spanish, ....)
* A proven history (2 years minimum) in a B2B telemarketing environment preferably in an IT / Software environment.
* Knowledge of software applications like ERP, Project Portfolio management solution or Oracle Applications a plus
* University degree or equivalent professional experience or Education in computer science
* High level of energy, drive, enthusiasm, initiative, commitment.
* Self motivated to continuously expand personal professional knowledge
* Ability to work in a high pressure, fast moving and challenging environment
* Professional with good organisational and planning skills.
* Good telephone communication and persuasive skills in applicable language, both written and verbal
* Committed team player.

What Oracle offers

* Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
* Challenging, dynamic and fun working environment
* Competitive, Performance related salary
* Excellent benefits
* Career opportunities.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Lorraine Walsh at Oracle Corporation to discuss further � lorraine.walsh@oracle.com / 00 353 1 8039452

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Italian Speaking Marketing Intelligence Representative (MIR) - Based Dublin, Ireland

Title: Italian Speaking Marketing Intelligence Representative (MIR) - Based Dublin, Ireland
Salary: Not disclosed
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
We currently look for talented fresh graduates willing to get their career kicked off in Sales for all European markets! "Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people." - Larry Ellison, Chief Executive Officer Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that is changing the way the world does business? Consider Oracle.

The world's leading supplier of information management software, we are found in nearly every industry around the world and in 98 of the Fortune 100 companies. Our 84,000+ professionals are dedicated to bringing to our customers the most innovative solutions matching with their needs.

The successful candidate will join a very dynamic and friendly Team as a Market Research Analyst / Telemarketing Representative in Dublin. Have a look at our OracleDirect video: a world of opportunities http://www.youtube.com/watch?v=xFeoJclvXDE

RESPONSIBILITIES:

Gathering Customer information through outbound campaigns Consulting with potential customers to identify their key business issues; Capturing essential IT infrastructures and potential business opportunities Meeting required targets Building and developing relationships with key stakeholders Co-ordinating and supporting Marketing and Sales Teams Analysing Data collected

QUALIFICATIONS:

Fluency in English and Italian is essential.

Ideally a Business, Marketing, IT, Engineering or equivalent type degree This role is suitable for an ambitious target driven individual with an interest in a career progression into Sales Preferably already based in Ireland or planning to relocate to Ireland on the very short term Strong negotiation and influencing skills Ability to contribute to a shared goal together with others High level of energy, drive, enthusiasm and commitment Willingness to join a dynamic, multinational team Excellent verbal and written communication skills Previous call centre / Tele-marketing / Market Research experience is a plus, but this role is open to fresh Graduates with no experience.

WHAT WE OFFER:

This position is a contractor role, based in Fairview, Dublin 3 (DART Clontarf Rd) This role is seen as the internal pool of talent for our Business development and Sales teams and offers a real possibility to get promoted within 5 / 6 months. You will have exposure to International Sales Campaigns for our top-of-the-range products You will also have access to ORACLUB, our sports and social club as well as 3 subsidised Restaurants and an onsite Gym!

References will be checked prior to employment

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Marketing Intelligence Representative (MIR) - EUROPEAN MARKETS - Based Dublin, Ireland

Title: Marketing Intelligence Representative (MIR) - EUROPEAN MARKETS - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Dutch, French, German, Italian, Spanish
Posted: 31st Jan 2012

Description:
We currently look for an ambitious target driven individual looking to kick-start their career in sales! "Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people." - Larry Ellison, Chief Executive Officer Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that is changing the way the world does business? Consider Oracle. The world's leading supplier of information management software, we are found in nearly every industry around the world and in 98 of the Fortune 100 companies. Our 95,000+ professionals are dedicated to bringing our customers the most innovative solutions, which match their business needs. The successful candidate will join a very dynamic and friendly Team as a Market Research Analyst / Telemarketing Representative.

RESPONSIBILITIES:

* Gathering customer information through outbound campaigns for UK, German, Portuguese and Dutch Markets
* Consulting with potential customers to identify their key business issues
* Capturing essential IT infrastructures and potential business opportunities
* Meeting required targets
* Building and developing relationships with key stakeholders
* Co-ordinating and supporting Marketing and Sales Teams
* Analysing Data collected

PROFILE:

* Fluency in English is essential, also looking for candidates with fluency in one of the following languages; German, French, Italian, Spanish and Dutch
* Ideally a Business, Marketing, IT, Engineering or equivalent type degree
* This role is suitable for an ambitious target driven individual with an interest in a career progression into Sales
* Preferably already based in Ireland or planning to relocate to Ireland on the very short term
* Strong negotiation and influencing skills
* Ability to contribute to a shared goal together with others
* High level of energy, drive, enthusiasm and commitment
* Willingness to join a dynamic, multinational team
* Excellent verbal and written communication skills
* Previous call centre / Tele-marketing / Market Research experience is a plus but not essential.

WHAT WE OFFER:

* This position is a contractor role, based in Clontarf, Dublin 3 (DART Clontarf Rd)
* This role is seen as the internal pool of talent for our Business development and Sales teams and offers a real possibilitiy to get promoted within 5 / 6 months. You will have exposure to International Sales Campaigns for our top-of-the-range products
* You will also have access to ORACLUB, our sports and social club as well as 3 subsidised Restaurants and an onsite Gym!

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

References will be checked prior to employment

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Oracle Applications Sales Representative � Italian Market - Based Dublin, Ireland

Title: Oracle Applications Sales Representative � Italian Market - Based Dublin, Ireland
Salary: Atractive Salary Package
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
The applications sales representative is responsible for selling EPM, CRM & ERP solutions across the EMEA Region. This role will sell into the Italian market. Oracle Direct now offers an exciting career opportunity for experienced sales professionals to join this fast growing and highly strategic sales team based in Dublin, Ireland. This job represents a senior role within Oracle Direct and also will liaise with the Italian Sales organisation.

RESPONSIBILITIES:

* Deliver on a revenue target for Applications Sales and achieve Key Performance Indicators (KPIs) of the role
* Manage assigned customer accounts through the use of available resources and marketing
* Establish account presence and build trust with key contacts
* Being a member of an account team working to a joint plan and objectives by developing and delivering against the strategy.
* Analyze customer needs in terms of current business obstacles, identifying projects, scoping potential Oracle solutions and giving future product direction
* Responsible for building and managing sales pipeline
* Initiation of the sales cycle including cold calling opportunities
* Leading web-based presentations and demonstrations for potential customers

PERSONAL SKILLS AND QUALIFICATIONS:

* Bachelor�s Degree or equivalent in Business, IT, Engineering
* A minimum of 2 years sales experience in a target driven environment within the IT sector
* A proven track record in complex solutions selling / new business development with the ability to recognise new business opportunities
* Excellent written, verbal and interpersonal communication skills
* Experience in negotiating with prospective customers at all levels
* Thorough understanding of Business Flows in typical organisation
* Committed team player who can motivate and lead
* Fluency in the English and Italian is essential
* Previous experience of selling complex software solutions /applications is preferred

WHAT WE OFFER:

* Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle
* Considerable investment in employees and their career development including intensive Industry, IT, product, sales and personal skills development training
* Opportunity to work with some of the most talented individuals within the sales field.
* Access to our sports and social club, subsidised Restaurants and an onsite Gym!

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Oracle are Looking for Marketing Intelligence Representative (MIR) - Based Dublin, Ireland

Title: Oracle are Looking for Marketing Intelligence Representative (MIR) - Based Dublin, Ireland
Salary: Excellent
Location: Dublin - Dublin Region, Ireland
Languages: French, German, Italian, Spanish
Posted: 31st Jan 2012

Description:
The world's leading supplier of information management software, we are found in nearly every industry around the world and in 98 of the Fortune 100 companies. Our 84,000+ professionals are dedicated to bringing our customers the most innovative solutions, which match their business needs.

The successful candidate will join a very dynamic and friendly Team as a Market Research Analyst / Telemarketing Representative.

RESPONSIBILITIES:
* Gathering customer information through outbound campaigns for UK, German, Italian and Spanish Markets
* Consulting with potential customers to identify their key business issues
* Capturing essential IT infrastructures and potential business opportunities
* Meeting required targets
* Building and developing relationships with key stakeholders
* Co-ordinating and supporting Marketing and Sales Teams
* Analysing Data collected

PROFILE:
* Fluency in English is essential, also looking for candidates with fluency in one of the following languages; German, French, Spanish or Italian
* Ideally a Business, Marketing, IT, Engineering or equivalent type degree
* This role is suitable for an ambitious target driven individual with an interest in a career progression into Sales
* Preferably already based in Ireland or planning to relocate to Ireland on the very short term
* Strong negotiation and influencing skills
* Ability to contribute to a shared goal together with others
* High level of energy, drive, enthusiasm and commitment
* Willingness to join a dynamic, multinational team
* Excellent verbal and written communication skills
* Previous call centre / Tele-marketing / Market Research experience is a plus but not essential.

WHAT WE OFFER:
* This position is a contractor role, based in Clontarf, Dublin 3 (DART Clontarf Rd)
* This role is seen as the internal pool of talent for our Business development and Sales teams and offers a real possibilitiy to get promoted within 5 / 6 months. You will have exposure to International Sales Campaigns for our top-of-the-range products
* You will also have access to ORACLUB, our sports and social club as well as 3 subsidised Restaurants and an onsite Gym!

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

ORACLE Business Development Consultant - EU MARKETS - Based Dublin, Ireland

Title: ORACLE Business Development Consultant - EU MARKETS - Based Dublin, Ireland
Salary: Competitive Salary + Benefits
Location: Dublin - Dublin Region, Ireland
Languages: English, Dutch, French, German, Italian, Portuguese, Spanish, Swiss German
Posted: 31st Jan 2012

Description:
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Technology Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities :
- Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
- Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
- Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
- Demonstrate a professional customer centric approach during all customer interactions.
- Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications:
- Excellent verbal and written communication skills essential
- Fluency in English (+ strong business English) is required
- Fluency in a second European language is a plus
- Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
- High level of energy, drive, enthusiasm and commitment
- Previous experience in Outbound Sales or Lead Generation role is an advantage
- Ability to self-manage, with strong organizational and planning skills
- Self- motivated to continuously expand personal and professional knowledge
- Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales

What we offer:
- This position is based in our Dublin office
- Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
- Excellent Training + Development including 3 week Intensive Foundation Course.
- Opportunity to work with some of the most talented individuals within the sales field.
- Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Hardware Sales Account Manager � Italian market - Based Dublin, Ireland

Title: Hardware Sales Account Manager � Italian market - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
Sun Enterprise Hardware Sales Account Manager � Italian market ( based in Dublin ) @ ORACLE CORPORATION

Oracle Direct is our EMEA Inside sales organisation selling All Oracle Technology products and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to �ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

We offer you a truly international working environment that is fun, exciting and always challenging.

Responsibilities

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
- Manages business pipeline, draws up account/territory management plan
- Maximizes hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in the UK territory
- Identifies, qualifies and establishes new accounts
- Works field sales force, partners and Sales programs team to plan and direct sales campaigns
- Assists customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends
- Proposes products and upgrades
- Organizes and conducts sales presentations/product demonstrations online
- Drives and manages the full sales process

Personal skills and qualifications

- Fluency in Italian and English is essential
- Proven track record in B2B solution sales environment
- Strong grounding in all aspects of professional selling especially
- Self motivated to continuously expand personal professional knowledge
- Professional with good organizational and planning and prioritization skills
- Strong communication and persuasive skills
- Third level education or equivalent experience

What we offer

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic, and fun working environment
- Competitive, performance related salary
- Excellent Flexible Benefits package + Relocation package (if applicable)

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Customer Service Representative (German + French or Italian or Spanish)

Title: Customer Service Representative (German + French or Italian or Spanish)
Salary: competitive with excellent benefits
Location: Dublin - Dublin Region, Ireland
Languages: English, French, German, Italian, Spanish
Posted: 31st Jan 2012

Description:
Location: Cherrywood
Salary: Competitive with excellent benefits

Are you Covidien?

More than 42,000 employees worldwide are proud to serve as the driving force behind our growth, innovation and passion for lifesaving work. A leading provider of medical devices, supplies and pharmaceuticals, Covidien ensures that doctors and nurses have the products and solutions they need to create better patient outcomes every day.

Customer Service Centre

The Cherrywood Customer Service Centre (CSE) is a Global Business Unit within Covidien. CSE is the EMEA shared service centre for all customer transactions. It is a multi-national centre covering 16 markets with 21 different nationalities. Customer orders are received by phone, fax or email with over 4,000 orders received and processed on a daily basis with a weekly order value of $37 million.

Position Summary

Join Covidien as a Customer Service Representative and you�ll use your problem-solving abilities and excellent communication skills to guarantee quality service to customers around the globe. Working from our recently established European Services Centre in Dublin, you�ll manage queries and orders for a variety of international customers. In return, we�ll provide great training and development opportunities, as well as an excellent benefits package. It�s a unique opportunity to be part of a rapidly growing and multicultural centre and make sure that life-saving medical supplies get where they�re needed most.

Principle accountabilities
� Efficiently managing customer queries and orders
� Communicating effectively with customers
� Processing orders to high standards of quality
� Contributing to process improvements whenever possible

Skills & Qualifications

Minimum requirements:
� Fluent German and French or Italian or Spanish skills
� Customer service experience (contact centre/call centre environment strongly preferred)
� A Leaving Certificate (or equivalent)

Preferred requirements:
� A university degree and knowledge of additional European languages will be advantageous

Other skills:
� English language skills to business standard
� Strong communication and time management skills
� Excellent customer focus and drive for results

To apply please click the "Apply" button today

Covidien is an equal opportunities employer and welcomes applications from all sections of the community.

CRM BUSINESS DEVELOPMENT CONSULTANT - ITALIAN MARKETS - Based Dublin, Ireland

Title: CRM BUSINESS DEVELOPMENT CONSULTANT - ITALIAN MARKETS - Based Dublin, Ireland
Salary: Negotiable
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies. The CRM Business Development Consultant will be responsible for generating new business through outbound calling to sell CRM Solutions to new and existing customers across the enterprise and mid-market spaces. This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

RESPONSIBILITIES:

- Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
- Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
- Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation Demonstrate a professional customer centric approach during all customer interactions.

Personal skills and qualifications:

- High level of energy, drive, enthusiasm and commitment
- Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales
- Previous experience in Outbound Sales or Lead Generation role is an advantage
- Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
- Ability to self-manage, with strong organizational and planning skills
- Self- motivated to continuously expand personal and professional knowledge
- Excellent verbal and written communication skills essential Fluency in English and Italian is required Keen interest in the IT industry.

What we offer:

This position is a permanent role, based in our Dublin office Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle. Excellent Training + Development including 3 week Intensive Foundation Course. Opportunity to work with some of the most talented individuals within the sales field. Access to our sports and social club, subsidised Restaurants and an onsite Gym!

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Apply Online Directly: http://emeajobs.oracle.com/pls/webdep_www/wd_portal.show_job?p_web_site_id=582&p_web_page_id=81643

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

ORACLE BUSINESS DEVELOPMENT CONSULTANT - ITALIAN MARKETS - Based Dublin, Ireland

Title: ORACLE BUSINESS DEVELOPMENT CONSULTANT - ITALIAN MARKETS - Based Dublin, Ireland
Salary: Negotiable
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies. The Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Technology Solutions to new and existing customers across the enterprise and mid-market spaces. This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities :

- Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
- Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
- Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
- Demonstrate a professional customer centric approach during all customer interactions. Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications:

- Excellent verbal and written communication skills essential
- Fluency in English (+ strong business English) is required Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
- High level of energy, drive, enthusiasm and commitment
- Previous experience in Outbound Sales or Lead Generation role is an advantage
- Ability to self-manage, with strong organizational and planning skills Self- motivated to continuously expand personal and professional knowledge Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales

What we offer:

This position is based in our Dublin office Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle. Excellent Training + Development including 3 week Intensive Foundation Course. Opportunity to work with some of the most talented individuals within the sales field. Access to our sports and social club, subsidised Restaurants and an onsite Gym!

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Apply Online Directly: http://emeajobs.oracle.com/pls/webdep_www/wd_portal.show_job?p_web_site_id=582&p_web_page_id=77544

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Italian Hardware Pre-Sales Consultant - Based Dublin, Ireland

Title: Italian Hardware Pre-Sales Consultant - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
Sun Enterprise Hardware Pre-Sales Consultant - (Italian Market) based in Dublin, Ireland

Oracle Corporation is currently Talented Technology / IT professionals to work as Sun Enterprise Hardware Pre-sales Consultants for the Italian Market. You will work closely with the Italian Sun HW Sales Reps in Dublin to provide their Italian clients with optimum SUN Enterprise HW solutions.

Successful individuals will be based in our new EMEA Inside Sales Centre based in Dublin, Ireland.�
Oracle Direct is our EMEA Inside Technology sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 850 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Support the Italian territory sales reps and specialists in Dublin to identify the best Sun Hardware solution for the customer's business
- Engage with Italian customers by translating their business needs into appropriate Oracle / Sun solutions.
- Present and articulate the features and benefits of a SUN Hardware solution in the context of reliability, availability and scalability.
- Explain the Sun Hardware product stack to Italian clients using existing tools and internal resources
- Deliver product demonstrations and presentations to Italian customers using the latest web technology.
- Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales reps on Sun Hardware technologies and solutions.
- Coach Italian sales representatives to identify and create new sales opportunities for the broad range of - Oracle Sun Hardware solutions and assist the Italian sales teams to identify customer up-sell opportunities.

SKILLS

- Excellent presentation and communication skills.
- Understanding of the sales process.
- Proven track record in supporting sales teams to meet their sales targets.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions
- High degree of personal motivation
- Desire to stay current with the hardware market and latest technologies

QUALIFICATIONS

- Fluency in English and Italian languages
- Degree in Computer Science, Engineering or equivalent.
- Proven experience in a technical environment.
- Excellent verbal and written communication skills are essential
- Excellent persuasive skills are essential. .
- Deployment experience of Server and/or Storage systems is desirable but not necessary
- Previous pre-sales experience a distinct advantage but not necessary
- Experience as a Systems Administrator would be an advantage

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

HardWare Italian Inside Sales Account Manager - Based Dublin, Ireland

Title: HardWare Italian Inside Sales Account Manager - Based Dublin, Ireland
Salary: Competitive
Location: Dublin - Dublin Region, Ireland
Languages: English, Italian
Posted: 31st Jan 2012

Description:
Sun Enterprise Hardware Pre-Sales Consultant - (Italian Market) based in Dublin, Ireland

Oracle Corporation is currently Talented Technology / IT professionals to work as Sun Enterprise Hardware Pre-sales Consultants for the Italian Market. You will work closely with the Italian Sun HW Sales Reps in Dublin to provide their Italian clients with optimum SUN Enterprise HW solutions.

Successful individuals will be based in our new EMEA Inside Sales Centre based in Dublin, Ireland.
Oracle Direct is our EMEA Inside Technology sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 850 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Support the Italian territory sales reps and specialists in Dublin to identify the best Sun Hardware solution for the customer's business
- Engage with Italian customers by translating their business needs into appropriate Oracle / Sun solutions.
- Present and articulate the features and benefits of a SUN Hardware solution in the context of reliability, availability and scalability.
- Explain the Sun Hardware product stack to Italian clients using existing tools and internal resources
- Deliver product demonstrations and presentations to Italian customers using the latest web technology.
- Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales reps on Sun Hardware technologies and solutions.
- Coach Italian sales representatives to identify and create new sales opportunities for the broad range of - Oracle Sun Hardware solutions and assist the Italian sales teams to identify customer up-sell opportunities.

SKILLS

- Excellent presentation and communication skills.
- Understanding of the sales process.
- Proven track record in supporting sales teams to meet their sales targets.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions
- High degree of personal motivation
- Desire to stay current with the hardware market and latest technologies

QUALIFICATIONS

- Fluency in English and Italian languages
- Degree in Computer Science, Engineering or equivalent.
- Proven experience in a technical environment.
- Excellent verbal and written communication skills are essential
- Excellent persuasive skills are essential. .
- Deployment experience of Server and/or Storage systems is desirable but not necessary
- Previous pre-sales experience a distinct advantage but not necessary
- Experience as a Systems Administrator would be an advantage

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland

Title: EPPM TeleMarketing Agent/BD Consultant - Oracle Primavera - Based Dublin, Ireland
Salary: Negotiable
Location: Dublin - Dublin Region, Ireland
Languages: English, French, German, Italian, Russian, Spanish
Posted: 31st Jan 2012

Description:
Company Oracle acquired Primavera Software Inc., a leading provider of Project Portfolio Management (PPM) solutions for project-intensive industries, in October 2008. Oracle Primavera is focused exclusively on helping project-intensive businesses in key vertical industries such as engineering and construction, public sector, aerospace and defence, utilities, oil and gas, manufacturing and high tech, IT and services, manage their entire project portfolio lifecycle, including projects of all sizes. It is estimated that projects totalling more than $6 trillion in value have been managed with Primavera products.

Companies turn to Primavera project portfolio management solutions to help them make better portfolio management decisions, evaluate the risks and rewards associated with projects, and determine whether there are sufficient resources with the right skills to accomplish the work. These best-in-class solutions provide the project execution and control capabilities needed to successfully deliver projects on time, within budget and with the intended quality and design.

More information on Oracle Primavera Global Business Unit: http://www.oracle.com/primavera

OracleDirect in Dublin is Oracle�s sales operations centre representing 25 countries across Europe, the Middle East and Africa.

In a truly multicultural environment more than 400 talented professionals from throughout Europe interact in 35 different languages with current and future Oracle customers using latest internet technologies.

Summary:

Oracle Primavera Global Business Unit (PGBU) has an immediate opportunity for am EPPM TeleMarketing Agent/Business Development Consultant, based in Dublin.

Responsibilities:

- Assist in the development of an assigned sales territory, following up sales enquiries and qualifying these to provide sales leads to inside, field sales reps or Resellers for the Primavera EPPM solution.
- Assist with response to inbound inquiries as necessary and make the volume of outbound telephone calls to develop a target pipeline of sales leads and the assigned sales territory
- Qualify sales opportunities identifying customers/prospects requirements
- Allocate qualified sales leads to the relevant channel : Field sales, Telesales or Resellers
- Develop and maintain an accurate customer contact database
- Work in collaboration with the field sales force and the marketing team to plan and implement campaigns & mailing activities
- Document and provide line management with regular reports or information as required

QUALIFICATIONS:

- Fluency in English and other language (French, German, Russian, Italian, Spanish, ....)
- A proven history (2 years minimum) in a B2B telemarketing environment preferably in an IT / Software environment.
- Knowledge of software applications like ERP, Project Portfolio management solution or Oracle Applications a plus
- University degree or equivalent professional experience or Education in computer science
- High level of energy, drive, enthusiasm, initiative, commitment.
- Self motivated to continuously expand personal professional knowledge
- Ability to work in a high pressure, fast moving and challenging environment
- Professional with good organisational and planning skills.
- Good telephone communication and persuasive skills in applicable language, both written and verbal
Committed team player.

What Oracle offers

- Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, Performance related salary
- Excellent benefits
- Career opportunities.

Accounts Payable Specialist - Italian Speaking

Title: Accounts Payable Specialist - Italian Speaking
Salary: Excellent + Benefits
Location: Cork - South-West, Ireland
Languages: Italian
Posted: 30th Jan 2012

Description:

Overview

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore.

The Accounts Payable team are responsible for all invoice processing within the EMEA. The team are responsible for high volume processing of both manual and EDI invoicing and adhere to strict financial controls, whilst supporting both the business and the Apple large base of key vendors.

Responsibilities

The successful candidate will become a member of the wider Finance team with global interactions with vendors and Apple supply.. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements.

� Responsible for high volume invoice processing
� Matching all invoices and ensuring all are approved prior to processing
� Liaising with Management and Requisitioners to follow up queries and approvals
� Ensuring all invoices are processed in a timely manner
� Dealing with all vendor queries
� Reconciliation of Vendor Accounts & Month-End Reconciliations.
� Working as part of a large Accounts Payable Team
� Maximising early payment discount
� Clearing Aged items from AP accounts.
� Excellent communication and organisational skills
� Experience of working in a busy accounting environment with tight deadlines

Educational Requirements

Part Qualified Accountant or studying for similar qualification

Skills & Experience

Previous experience processing invoices for numerous vendors in several different currencies, dealing with vendor queries and reconciling vendor accounts, posting of journals through both the AP Ledger and the General Ledger and knowledge of balance sheet items

� Fluency in Italian
� Excellent communication and interpersonal skills
� Be a self-starter who is motivated and capable of working on own initiative
� Customer service focus
� Must be available to work flexible hours, deal with large volumes & be a team player

If you are interested in this position please send your CV by clicking on the apply button below.

Revenue Operatins Analyst - Italian

Title: Revenue Operatins Analyst - Italian
Salary: DOE
Location: Cork - South-West, Ireland
Languages: English, Italian
Posted: 30th Jan 2012

Description:
JOB TITLE � GBS REVENUE OPERATIONS ANALYST

This position requires the candidate to speak fluent English and one other European language.

GENERAL SUMMARY
Reviews, manages, and reports all sales orders within assigned area. Provides support of other GBS Revenue Operations personnel, as well as product/system training for external groups. Attends all necessary meetings for related products and reviews/approves required documents necessary to meet revenue recognition guidelines. The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Reports to management weekly on backlog, pending deals, and work with management to resolve relationships.
� Works with Sales Allocations/Manufacturing to schedule and ship orders in line with customer requirements and EMC lead times.
� Reviews all orders and customer documentation to insure they are in accordance with SEC guidelines for revenue recognition. Develops action plan for "orders not booked" and works with sales organization to resolve issues.
� Reviews all orders (model # and/or part #'s) for completeness and accuracy to insure the orders are processed, manufactured, and shipped accordingly.

SKILLS
Ability to work independently.
Ability to work in a team environment.
Knowledge of job associated database/software/documentation.
Strong working knowledge of Microsoft Office products.
Communication skills.
Organizational skills.

Bilingual Executive Escalations Representative

Title: Bilingual Executive Escalations Representative
Salary: Competitive
Location: Cork - South-West, Ireland
Languages: Danish, French, German, Italian, Norwegian, Spanish, Swedish
Posted: 30th Jan 2012

Description:
Job Summary

Responsible for damage control and customer service recovery, the AOS Executive Escalations Team responds to customer escalations from Apple�s Executive Team, Public Relations, Apple Legal, and Investor Relations. The team handles a wide range of complex problems, including the company�s most serious, sensitive and visible customer satisfaction issues.

Key Qualifications

� A passion for customer service
� Resourcefulness and flexibility
� Excellent written and verbal communication skills
� Advanced judgment, negotiation and problem solving skills
� Experience positioning sensitive and/or confidential issues
� Unparalleled attention to detail
� Ability to work with limited supervision
� Ability to work quickly and efficiently under deadline pressure
� Outstanding follow through and organizational ability

Description

� Additionally, the AOS Executive Escalations Team is responsible for daily Customer Satisfaction Survey analysis, coordinating outreach to distressed customers as warranted. This team communicates official positioning on company issues, develops creative solutions to complex customer problems, identifies and escalates opportunities for operational improvements.

� The Apple Online Store Executive Escalations Team are the essential link between customers and Apple�s Executive Team. The position requires the ability to communicate and interact cross-functionally with multiple levels of management.
� Experience leveraging functional expertise to create a phenomenal customer experience
� A proven track record of successfully leading multiple concurrent projects of medium (4-8 months) and large (8-12 months) scope

� Thinks of the Customer Experience first, then aligns technology as an enabler
� Makes a habit of using data and analysis to make decisions and influence others
� Demonstrated success in business process improvement/reengineering
� Drives change laterally across organizations using influence skills
� Exceptional communication and facilitation skills
� Demonstrated ability to negotiate agreements with multiple dependent stakeholders
� Thrives in ambiguous work environment
� Strong team player with a high degree of flexibility

Skills and Experience:

� Normally requires 2-3 years experience in an AOS Escalations or similar Tier 2 customer support environment with a strong working knowledge of AOS business processes, policies, and procedures.
� Demonstrated solid performance record
� Customer focus
* Fluent written and verbal language skills in English (required)
* Bilingual candidates: Fluent written and verbal language skills in French, German, Italian, Spanish or a Nordic language are preferred

Italian Speaking Solutions Engineer

Title: Italian Speaking Solutions Engineer
Salary: Competitive
Location: Cork - South-West, Ireland
Languages: English, Italian
Posted: 30th Jan 2012

Description:
The World Wide Apple Online Store for Business team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple Computers an unparalleled customer experience over the phone. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives.

We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!

Responsibilities:

Driving Sales Performance across Consumer and Education Sales Teams through their Solution Sales and upsell techniques

Providing Solution focused advice and workshops to Sales Reps based on customer type and market trends

Providing Solutions for Technical Customer Queries through Inbound or Outbound Sales Calls

Assisting Sales Reps to close more complex deals through research and provision of solution data and options

Providing regular technical updates at times of product ramp up or Launch periods

Regular 1:1 Coaching to identify customer trends and frequently asked questions and to address knowledge gaps

Liaise with Store content team to ensure stock and content support Sales Team

Liaison with Business Partners in Apple to ensure consistent messaging and focus within the Consumer and Education Teams

Ensuring the Team is instrumental in achieving targets (as appropriate) and increase sales in line with business objectives.

To ensure the Team can deliver outstanding customer service

This position includes responsibilities and activities required to increase and ensure support to our customers who purchase CPU�s and associated products through the Apple Store.

Primary Focus: Responsible for driving our TeleSales Performance in the Consumer and Education sector through Product Expetise and customer solution focus. This role will involve direct customer contact to consult on technical solutions and customer options. 1:1 Coaching and Development will be a part of the role.

Must have good technical knowledge and experience in dealing with Customer needs and solutions.

Skills required:

� Fluent Italian & English is a must, any additional languages would be an bonus.
� Be in a position to support Sales Reps through Technical Sales Queries and to speak directly to customers when necessary
� Be interested in Products and Technology with an ability to learn quickly
� Be enthusiastic about knowledge sharing and best practices
� Have an interest in Market Trends and Business News and be willing to spend time reading and researching new products and market trends.
� Possess strong Communication Skills and be comfortable and open in giving Feedback to Sales Reps
� Be flexible to the changing requirements of the Business and an international environment
� Be creative and innovative in how our coaching and expertise can be improved for optimised Product knowledge
� Have the ability to plan, prioritise and organise
� Have the ability to see the big picture and manage according to Business Requirements
� Be extremely focused on providing the very best in Customer Service

Experience & Education:

A background in a technical environment or as a Technical Product Expert is preferred
Experience in a target driven Sales Environment is essential.
1:1 coaching experience is an advantage but not essential

Enterprise Italian Mid-Market Sales Manager - EU Headquarters

Title: Enterprise Italian Mid-Market Sales Manager - EU Headquarters
Salary: Excellent
Location: Ireland
Languages: Italian
Posted: 30th Jan 2012

Description:
Enterprise Italian Mid-Market Sales Manager - EU Headquarters
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: Enterprise
We've helped over 30 million employees at three million organizations around the world to "go Google." As masters of cloud computing, the Enterprise team helps small and large businesses, educational institutions and government agencies discover the wonders of "the cloud" and work smarter through Google Apps. Our technical and sales teams design and implement solutions for these organizations with custom features, security and support -- all with Google's philosophy of innovation and ease of use in mind.
The role: Enterprise Italian Mid-Market Sales Manager
Help the globe "go Google." Google's Enterprise teams work with schools, companies and government agencies to make them more productive, mobile and collaborative by using Google cloud computing to get their work done. On the Sales Operations team, you help fellow Sales Googlers by performing budgeting, planning, and analysis activities--and your passion for the magic of Google products like Apps and Chrome. Not only do you provide invaluable financial and budgeting input, but you also devise new ways for us to communicate with potential leads and bring them into the Google fold. Your razor-sharp insight means you excel at customer segmentation, acquisition and retention. You marry clean communication with strong analytical skills and a solid commitment to providing customers with a Googley customer experience. You also peer into the future for us; you examine and analyze statistical data to forecast marketing trends and to identify potential new markets for Google Enterprise. Help Google Enterprise grow and continue improving businesses the world over.
We are looking for an individual with excellent sales, organization, communication, and technical skills to join the Google Enterprise Mid-Market Sales Team as our Italian Sales Manager. In this role, you will present the value of Google Apps to a large volume of prospective and existing Enterprise customers via email, phone and 1:N methodologies. You will be responsible for responding to customer leads, managing a customer pipeline, driving customers to commitment and pushing the deal all the way through to trial and close. You will also be responsible for analysing and designing more effective ways for us to communicate with our customer leads, implementing new initiatives to expand customer acquisition and analysing market dynamics to determine growth opportunities. You should be a polished communicator and should have a good understanding of Google Apps, cloud computing and our competitors. You will drive efficiency initiatives and make recommendations on ways to approach customer segments. Finally, you will also need to have a passion for Google and a commitment to providing customers with the best possible experience.
Responsibilities:

* Respond to incoming customer enquiries regarding their business-need for Google Apps products and translate into sales.
* Help achieve sales targets by leading customers through a sales cycle.
* Monitor customer feedback and translate customer needs into a better overall product experience, working with Product team.
* Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes.
* Work with cross-functional partners to improve the product's vision and drive growth initiatives.

Minimum Qualifications:

* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred Qualifications:

* Degree in Business with a strong technical background or a Technical degree (Computer Science) with a strong business background.
* Experience with forecast reporting and sales analytics.
* Respond to incoming customer inquiries regarding their business-need for Google Apps products and translate into sales.
* Enterprise sales, technical sales, customer support or consulting experience.
* Strong communication, analytical and problem solving skills.
* Be a strong team player, display a positive attitude.

Apply Now

CV/resume format: PDF (preferred), HTML, Word