Back to search.Approach People - German Speaking Customer Service Administrator
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | €22,500 |
| Languages: | English, German |
Our client, a large multinational company is seeking a German speaking Customer Service Administrator for immediate start.
Purpose of the Job
- Provide operational activities in customer service using common sense and experience.
- Provide customer service to specific client countries based on agreed scope of project
- Major processes:
- queries - from business customers
- order management
- price lists distribution, reporting
- Entering required data into the system based on processes, guidelines and procedures
- Communication with client point of contacts.
- Communication with 3rd party clients related to customer service processes
- Preparation of regular and ad hoc documents & report based on requirement of supervisor.
- Report any exceptions, errors or issues immediately to supervisor.
- Performs other activities requested ad hoc by supervisor
- Manages achivement of given SLA and KPI's
Main Responsibilities
Responsibility is including, but not limited to:
- interpretation day-to-day business objectives and preparation/execution of operation practises/work programs
- accounts for high level external/internal client's satisfaction
- maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities.
- maintains good relationship within' the unit with its collegues as well as relationship with client and 3rd parties.
- actively performs two-way communication.
- support active knowledge transfer, back-up, best practise sharing, provides with operative directions to other team members.
- provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met.
- maintains a solid control environment based on accepted internal control standards.
- following given guidelines & procedures actively liase with colleagues, clients and customers to anticipate and solve issues and risks.
- revise processes and procedures to conform with the business environment, defines best practises and designs leading to business process excellence improvements.
Skills, knowledge & experience
- customer orientation and business/industry awareness
- working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- strong oral and written communication skills in at least 1 major language
- understands internal control.
- comfortable under pressure and capable of handling effectively a number of conflicting priorities.
- flexibility for change and in time.
- understanding specific areas & working knowledge of MS systems ( SAP, MSOPs, MSE )
Purpose of the Job
- Provide operational activities in customer service using common sense and experience.
- Provide customer service to specific client countries based on agreed scope of project
- Major processes:
- queries - from business customers
- order management
- price lists distribution, reporting
- Entering required data into the system based on processes, guidelines and procedures
- Communication with client point of contacts.
- Communication with 3rd party clients related to customer service processes
- Preparation of regular and ad hoc documents & report based on requirement of supervisor.
- Report any exceptions, errors or issues immediately to supervisor.
- Performs other activities requested ad hoc by supervisor
- Manages achivement of given SLA and KPI's
Main Responsibilities
Responsibility is including, but not limited to:
- interpretation day-to-day business objectives and preparation/execution of operation practises/work programs
- accounts for high level external/internal client's satisfaction
- maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities.
- maintains good relationship within' the unit with its collegues as well as relationship with client and 3rd parties.
- actively performs two-way communication.
- support active knowledge transfer, back-up, best practise sharing, provides with operative directions to other team members.
- provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met.
- maintains a solid control environment based on accepted internal control standards.
- following given guidelines & procedures actively liase with colleagues, clients and customers to anticipate and solve issues and risks.
- revise processes and procedures to conform with the business environment, defines best practises and designs leading to business process excellence improvements.
Skills, knowledge & experience
- customer orientation and business/industry awareness
- working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- strong oral and written communication skills in at least 1 major language
- understands internal control.
- comfortable under pressure and capable of handling effectively a number of conflicting priorities.
- flexibility for change and in time.
- understanding specific areas & working knowledge of MS systems ( SAP, MSOPs, MSE )
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
