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Back Office Support with Russian and English

TELUS International Europe

Name: TELUS International Europe

English, Russian
Code: BOS_RE
Sofia - Sofia City, Bulgaria
competitive+relocation package


TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:

Answering various user requests
Achieving great users satisfaction, focusing on clients’ needs
Become and remain knowledgeable about platform products and working standards
Gather, analyse and utilise relevant data to develop ways to improve the overall user experience
Actively and creatively contributes to the whole support process, thus providing the best services to the users
Make well-balanced decisions and personally driven to be an effective advocate for platform’s users
Respond to user inquiries with high-quality, speed, empathy and accuracy
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of all users
Enforce company’s Terms of Use by carefully monitoring reports of abuse on the site
Use manuals to moderate and filter flagged content

Our requirements:

Minimum 1 year prior Operations experience in shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Excellent level of Russian and good level of English
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Friendly and outgoing personality
Self-motivation and result-orientation

We offer:

Stable job and career development opportunities
Competitive salary for the local market
Great relocation package: Airplane Tickets/ Transportation from Airport/
Up to one month Free Accommodation in a hotel
Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
Supportive work-life balance policies
Employee Relations team to help new hires integrate in the local lifestyle and culture

We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, send your CV!

* Only candidates eligible to work in Europe will be contacted.

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

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