We have an exciting new opportunity open for an experienced Workforce Management Specialist in Latvia’s capital Riga. The city is considered a cultural center and is home to many museums and concert halls and the pedestrian-only Old Town has many shops and restaurants with the busy Livu Square, with bars and nightclubs.
As a Resource Planning Specialist you will work from their Riga office but will be responsible for the operational schedule of both full time and part time agent set in one of their Swedish offices. Analysing unstructured data and plan operations for a team of 400 agents will be your main responsibility. You will work closely with other departments within the business to ensure SLA’s are met. Your aim is to ensure effective utilisation of the workforce, forecasting and scheduling.
The ideal candidate should have:
Previous experience in a resource planning role in a contact centre environment
Fluent in English and Swedish (B2)
Ability to manage unstructured data
Attention to detail
Passionate about data entry and control
Excellent salary on offer and other benefits. Relocation package for those relocating to Latvia which will include flight, hotel on arrival, housing allowance and relocation bonus.