I am a Recruiter

League of Legends Player Support Specialist with Polish and English

TELUS International Europe

Name: TELUS International Europe


English, Polish
25-06-2018
Permanent
Code: lol_p
Sofia - Sofia City, Bulgaria
competitive + relocation package

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

YOU WILL:

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

YOU ARE:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
• Proficient in Polish language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
• Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience

WE OFFER:

• Stable job – we offer permanent labor contracts
• Attractive remuneration
• Rent allowance - accommodation provided for the whole period while working in our company (
• Transportation allowance
• Meal tickets shall be granted monthly
• Excellent multinational business environment
• Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous support and learning

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

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