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Inbound Sales Advisor with German and English (TripAdvisor project)

Concentrix Bulgaria

Name: Concentrix Bulgaria


English, German
25-06-2018
Permanent
Code: CNX00037152
Sofia City, Bulgaria, Sofia
Competative Salary + Relocation Support

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.


About TripAdvisor:

TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.

About Holiday Lettings:

Holiday Lettings is the largest holiday home website in the UK and continues to grow impressively with a constantly changing product offer. It is a fully owned subsidiary of TripAdvisor.com, the largest travel community in the world, with more than 20 million unique monthly visitors worldwide. TripAdvisor has recently reached a milestone of 100 million reviews and opinions, doubling its content in two years and featuring more user-generated content than any other travel website!


Description:

We are looking for an experienced sales person to assist Trip Advisor guests in planning the vacation of their dreams. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding sales service and add value to the customers’ experience that continually exceeds their expectations.


Responsibilities:
• Handle inbound calls consistently meeting and maintaining department standards and goals;
• Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer;
• Discuss and overcome lead objections;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale;
• Assist direct consumers and Travel Professionals with problems that might occur on a reservations
• Respond to a variety of requests from direct consumers and Travel Professionals;
• Provide post-sales support and work across departments to provide seamless resolution;
• Deliver exceptional Sales service by meeting and exceeding customers’ expectations;
• Maximize revenue from the sales pitch;
• Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation;
• Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales;
• Promote company’s services and provide the best solution for each client within policy guidelines;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Work effectively and concisely within a larger team structure to meet set goals;
• Maintain positive attitude at all times.


Requirements:

• Excellent customer care skills;
• Previous target driven Sales experience;
• Fluency in German;
• Fluency in English;
• Sales experience in the travel/hospitality industry would be considered an advantage;
• Traveler-focused with the ability to work effectively and professionally with internal and external customers;
• High school, college or university degree;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Strong problem solving skills and determination to succeed;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others;
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.


What we could offer you?

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:

• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
• Team and Concentrix events.

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