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Customer Service Representative with Italian and English

SiteGround Web Hosting Company

Name: SiteGround Web Hosting Company

English, Italian
Code: IT_Relocation
Sofia - Sofia City, Bulgaria

Your Role:

Due to the rapid growth and expansion of company operations, currently we are looking for more people to join our Customer Care team. If you are up for the challenge and you are willing to relocate in Bulgaria to work from one of our offices, send us your CV!

You will be the face of the company and first point of contact with our growing international customer base. You will be providing top-level customer service over chat, email, and/or telephone. Your day-to-day responsibilities will have a direct impact on shaping up and carrying out our mission to not only meet but exceed our customers’ expectations all the way.

Your Responsibilities:
• Prompt and professional online communication with our customers;
• Troubleshooting and solving technical problems for our customers;
• Helpful and knowledgeable assistance to customers with their website maintenance;
• Ensuring tasks and client requests are handled properly in a timely manner;
• Be open to a diverse working schedule including weekends and night shifts.

Our Expectations:
• Fluent written Italian;
• Fluent written English;
• Strong communication skills;
• Great attention to detail;
• Must possess strong problem solving and analytical skills;
• Able to comfortably work in fast-paced and constantly changing environment;
• Good time management and multitasking skills;
• Willingness to learn, work and develop your potential;
• Ability to work independently as well as in cooperation with our team.

The following will be great advantage, but is NOT required:
• Previous experience in the customer service field;
• Knowledge of any of the following Open Source platforms is a plus: Joomla!, WordPress, Magento, Drupal, PrestaShop, OpenCart, etc.

What We Offer:
• Education: even if you have no technical knowledge, by the end of your first 6 months with us you'll have completed over 20 extensive training sessions ensuring that you're up to speed with the competitive IT industry;
• Competitive salary with achievement bonus;
• Opportunity for personal and professional growth;
• Fast-paced and constantly changing environment;
• Young and diverse team of passionate and self-motivated professionals;
• Friendly company culture built entirely around people's happiness;
• Excellent working conditions with lots of benefits;
• Carefully designed office environment to stimulate your productivity, including spacious game room.

If this sounds like something you’d be interested in, we'd love to hear from you!

IMPORTANT: The position that we offer is for relocation in Bulgaria. If you are interested in this role and would consider a permanent move to Bulgaria, we provide relocation package.

Please note: only shortlisted candidates will be contacted for further steps.

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