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Technical Support Specialist with German (CTS)

Convergys Bulgaria

Name: Convergys Bulgaria


German
24-05-2018
Permanent
Code: TLHCNB002
Sofia - Sofia City, Bulgaria
Excellent

Type: Permanent

Hours: Full time/ 40 hours

Days: Monday – Friday

We’re one of the largest IT solution providers in the world, with more than 150 locations in 31 countries around the globe. However, what we’re most proud of is the incredible 130,000 people we have working here - energized, fun-loving and caring people, who successfully manage billions of customer interactions each year.

We are proud to have created a culture that encourages the sharing of ideas, where people feel valued and have the opportunity to really make a difference. However, working with us is so much more than just a job. It’s about being part of our incredible team, and having a LOT of fun along the way! There’s always a real buzz across our sites with loads going on, whether its team activities, fun days or supporting local charities. There’s something for everyone!

If you’re up for a fresh new challenge, and fancy the idea of working for a bright, forward thinking business, and maybe picking up some new skills along the way, then look no further!
So, what’s the role all about?

Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.

You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

How we will look after you?

We will give you access to the latest technologies and trends from the world's biggest IT services company. From your first day, we will look after you and make sure you are fully prepared for the role by delivering comprehensive training with our trainers who are the best in the EMEA region. They will give you all tools you need to make your role successful and will coach you through the whole process. On top of that, we give you excellent opportunities to grow vertically within the team or horizontally within the organization as over 90% of our management and support roles have been filled internally.

Who we are looking for?

If you’re the ‘go to’ person when it comes to all things tech related that could be the role for you. If you are familiar with Windows Server OS (from 2008) and have knowledge of Windows OS (administration) you are a candidate we looking for. On top of that we are looking for good knowledge of Active Directory and TDP/IP, UDP, RDP and HTTPS.

That’s just the beginning. In any case, thanks for reading. If you are interested, drop us your CV.

We’re looking forward to meeting you!

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