TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has over 2 000 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35+ languages. TELUS International Europe is a proud member of the TELUS International family.
Help out our players with any issues they might have via tickets & chat
Make case by case player focused decisions in order to provide the best player experience
Identify trending issues submitted by players and communicate them to the appropriate teams
Collaborate with a passionate team of gamers in order to give our support a player to player feel
Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
Excellent in Czech language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.
Stable job and career development opportunities
Competitive salary for the local market
Great relocation package: Airplane Tickets/ Transportation from Airport/
Up to one month Free Accommodation in a hotel
Special Discounts & Offers (Food vouchers, Multisports cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral Bonuses
Supportive work-life balance policies
Employee Relations team to help new hires integrate in the local lifestyle and culture
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
If this opportunity sounds appealing to you, send your CV!
* Only candidates eligible to work in Europe will be contacted.
By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!