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Technical Customer Support (Office 365) with German

Convergys Bulgaria

Name: Convergys Bulgaria

English, German
Code: 365-DE
Sofia - Sofia City, Bulgaria

We’re one of the largest IT solution providers in the world, with more than 150 locations in 31 countries around the globe. However, what we’re most proud of is the incredible 130,000 people we have working here - energized, fun-loving and caring people who successfully manage billions of customer interactions each year.

We are proud to have created a culture that encourages the sharing of ideas, where people feel valued and have the opportunity to really make a difference. However, working with us is so much more than just a job. It’s about being part of our incredible team, and having a LOT of fun along the way! There’s always a real buzz across our sites with loads going on, whether its team activities, fun days or supporting local charities. There’s something for everyone!

 If you’re the ‘go to’ person when it comes to all things tech related, we could have just the role for you. We’re on the lookout for IT enthusiasts to join our expert team here in Sofia.
 If you’re up for a fresh new challenge, and fancy the idea of working for a bright, forward thinking business, and maybe picking up some new skills along the way, then look no further!

So, what’s the role all about?

As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software. Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.

If you speak English and any other of the below languages (B2/C1) you are the candidate we are looking for! We are currently recruiting candidates with German, French, Turkish, Russian, Italian, Czech and Hungarian language skills.

Additionally if you are familiar with Microsoft products (basic knowledge) and you able to lose the jargon and explain steps in simple way, you are very likely to be successful in our process. Technical or Customer Support background is considered as a strong advantage but it is not necessary.
How we will look after you?

We will give you access to the latest technologies and trends from the world's biggest IT services company. We will also pay you competitive basic salary and on top of that, you will be able to get out attractive bonus scheme based on your performance and productivity.

From your first day, we will look after you and make sure you are fully prepared for the role by delivering comprehensive training with our trainers who are the best in the EMEA region. They will give you all tools you need to make your role successful and will coach you through the whole process. On top of that, we give you excellent opportunities to grow vertically within the team or horizontally within the organization as over 90% of our current employees been promoted internally.

That’s just the beginning. In any case, thanks for reading. If you are interested, drop us your CV.

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