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Goldstar Key Account Manager

National Pen

Name: National Pen

Code: GSKEY18
South Tipperary - South-East, Ireland
Market related

Goldstar - Key Account Manager

Report to: Operations Manager

Required Language: Fluent English

Location: Dundalk, Co Louth

Overview of Role: To primarily manage and develop some Key Goldstar Accounts - namely Cimpress family merchants such as Vistaprint and Printdeal - through proactive account management and providing the highest levels of service.

Performing the role in line with the Goldstar Values:

Family - Treating our customers and our Goldstar team members like family

Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle

Delighting our customers - We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product

Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do

What you will do:

(Including but not limited to)

* Build Key Account Relationships

Provide a full and proactive day-to-day account management service for some key Cimpress merchant accounts
Responsible for relationship development and meeting all customer expectations

* MCP Platform Management

Become an expert in all areas of the Cimpress MCP (Mass Customisation Platform) and PIT (Product Introduction Tool)
Regularly maintain the MCP to ensure that all new Goldstar / NPL products are added, discontinued products are removed, updating pricing when required, etc.
Develop a detailed understanding of the promotional industry's growing web-to-print market

* Order Management and Issue Resolution

Regular order management to ensure that our production team is meeting agreed dispatch and delivery targets
* Manage and resolve escalated client and order issues
Work closely with production and other Goldstar support teams to ensure smooth flow of Cimpress merchant orders, using initiative to help resolve any issues

* Product Knowledge

* Be a product expert in all facets of what Goldstar offers and the features and benefits
* Keep up with industry trends and the competitive landscape

* Teamwork, personal and business improvement

* Contribute ideas and feedback at weekly meetings
* Identify opportunities for business growth
* Take full responsibility for managing time and daily activities
* Actively participate in all training and development activities

Operations manager support - Provide support to the operations manager as and when required in areas such as product development, production and shipping.

* Meet and exceed monthly sales targets and goals by performing all of the above to the highest standard
* Any other duties or activities as directed
* Occasional European travel for Trade Shows may be required

What we need from you:

Previous experience and knowledge

Previous experience working with promotional products distributors, and a detailed understanding of the supplier / distributor market is an absolute necessity
1-2 years of inside sales/account management or 3+ years of customer service experience particularly in relation to finding customer solutions is essential
An understanding of the promotional merchandise web-to-print market is an advantage

Key Skills and Attributes

* Ambitious and driven, with an ability to build strong customer relationships
* Demonstrated ability of using initiative to solve customer problems and the ability to maintain calm and professional under pressure
* Strong attention to detail is a key requirement for this role
* Self- motivated and able to work in a self-directed entrepreneurial environment
* Excellent interpersonal, communication and presentation skills
* A sense of urgency and ability to work in a fast paced environment
* Great telephone manner: courteous, clear speech, good call management, assertive & tenacious
* Computer literate, with good keyboard skills; and in particular strong excel skills are essential
* Team player with strong organization skills

What we will provide:

* The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business
* A supportive environment with opportunities to grow and develop your career
* A modern, fast paced and exciting company culture

About Goldstar: Goldstar, part of the global National P en Group, is Europe's fastest growing Trade Supplier. Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers. Goldstar's mission is to become the best supplier in the industry and to make all distributors love Goldstar.

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