Concentrix Bulgaria is looking for Customer Advisors to join the team of the world’s biggest car hire booking service, Rentalcars.com. You’ll be the ultimate “help” to Rentalcars’ customers – so you’ll need to be curious, creative and capable of critical thinking.
Our ideal candidate
• Is able to communicate freely in French with working level of English
• Is passionate for providing the best customer service
• Takes ownership of their work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles
• Deliver a high level of customer service by:
• Using empathy/positive language when answering questions while they’re browsing our website.
• Helping each customer find their ideal car.
• Spotting opportunities to provide information that your customer may require at a later stage.
• Dealing with requests between booking and pick-up.
• Conducting post-travel investigations after the rental has finished.
• Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
What’s in it for you
• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Transportation allowance
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events
• Relocation package