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Technical support engineer fluent in German and English

Sutherland Global Services

Name: Sutherland Global Services


English, French
25-06-2018
Permanent
Code: d23
Sofia - Sofia City, Bulgaria
negotiable

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

We are embarking on an exciting new project in Bulgaria and are recruiting for Associate Technical support engineers. Our team will be providing support and professional consultation to enterprise customers of an Anti-virus software product, aiming to understand customer issues, frame the service request and provide known solutions to customers quickly in a professional manner.


Responsibilities:
•Provide end-to-end complex technical support for issues;
•Project a professional company image through phone, email &/or web interaction;
•Follow up with customers until issues are resolved and ensure proper escalation procedures are followed;
•Maintain a high level of product knowledge and professionalism;
•Set and manage expectations with customers, including regular and timely communications.

Requirements:
•Very good German language;
•Very good spoken English - B2 or above level;
•Good knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office;
•Knowledge in these areas is desirable and will be considered an advantage - SQL / Database awareness / MAC OS / Email / Active Directory awareness / Linux / Virtual;
•Good working knowledge of Microsoft Windows / Desktop and Server;
•Experience in troubleshooting;
•Ability to adhere to internal processes;
•Highly motivated to help customers, positive and enthusiastic.

Life@Sutherland:
•We offer competitive salary and excellent social benefits package including: Food vouchers, Transportation allowance, Health Insurance and Life Insurance;
•Trainings;
•Team Building activities, parties, opportunities for participation in different programs for voluntary work, charity causes, buddy system for our new colleagues coming from abroad and etc.;
•Rewards and recognition programs;
•Great office location in Sofia
The information provided by you is personal and will privacy will be protected.

Due to the high volumes of applications we receive, only shortlisted candidates will be contacted.

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