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Technical support consultant with German

Sutherland Global Services

Name: Sutherland Global Services


English, German
25-06-2018
Permanent
Code: DE_Tech
Sofia - Sofia City, Bulgaria
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Are you ready to take your career to the next level?

Technical support consultant with German

We are currently looking for motivated technically oriented German speakers to join our support team working for the leading global online retailer.

This would be the right role for you if you:

-have excellent verbal and written German language skills;
-have basic knowledge of Windows Operating Systems, MS Office
-have excellent customer service and soft skills
-have good problem solving skills
-have the ability to communicate with people and solve queries over the phone and the internet
*some experience in a service or support center will be an added advantage

ABOUT YOU:

-You’ll be identifying customer environment issues versus product issues.
-You’ll troubleshoot customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).
-You’ll be checking for known problems and advises the customer accordingly.
-You’ll be providing, verifying, and/or modifying network settings (TCP/IP).

WE WILL GIVE YOU:

-Very competitive salaries
-Flexible working hours
-Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
-Half-yearly Team Building Activities
-Unique Training & Development Opportunities (E-learning & Classroom modules, International Certifications)
-Monthly/Quarterly Rewards & Recognition Programs

It’s not just a job, it’s your career.

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