As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
We are embarking on an exciting new project in Bulgaria and are recruiting for Technical support consultants. Our support team will be providing support and professional consultation to enterprise customers of an Anti-virus software on questions regarding current products and services, new offerings, purchases, etc.
•Answer phones to respond to customer inquiries with relation to Client products and account information;
•Project a professional company image through phone, email &/or web interaction;
•Provide customers with product and service information;
•Transfer customer calls to appropriate department.
•Very good spoken English - B2 or above level;
•Very good second language - German;
•Strong customer service focus – “Active Communication” skills with ability to empathize with the customer and prioritize customer needs;
•Good level familiarity of Operating System (Windows 7, Windows 8, Windows 10, Windows Server OS);
•Ability to clearly understand the problem statement;
•Good understanding of phone etiquettes. Ability to establish call control;
•Ability to adhere to internal processes;
•Highly motivated to help customers, positive and enthusiastic.
•We offer competitive salary and excellent social benefits package including: Food vouchers, Transportation allowance, Health Insurance and Life Insurance;
•Team Building activities, parties, opportunities for participation in different programs for voluntary work, charity causes, buddy system for our new colleagues coming from abroad and etc.;
•Rewards and recognition programs;
•Great office location in Sofia.
The information provided by you is personal and will privacy will be protected.
Due to the high volumes of applications we receive, only shortlisted candidates will be contacted.