Back to search.Approach People - Team Manager with French
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | €45000 |
| Languages: | English, French |
Key responsibilities include:
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals;
- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving
customer satisfaction;
- Monitor real time service levels and schedule adherence;
- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems;
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
Skills/Experience Required:
- Demonstrated ability to build, develop, direct, and manage a group of people;
- Ability to organize, prioritize and schedule work assignments;
- Ability to make administrative and procedural decisions;
- Proven ability to manage reporting and analysis;
- Demonstrated passion for delivering a positive Customer experience, and maintain composure in difficult situations;
- Ability to effectively and efficiently complete difficult goals or assignments;
- Can adapt well to changing circumstances, direction, and strategy;
- Strong interpersonal and communication skills;
- Confident in using Microsoft Package (especially Excel)
- Experience of working with in-house or 3rd party Knowledge Management or CRM System
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals;
- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving
customer satisfaction;
- Monitor real time service levels and schedule adherence;
- Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems;
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
Skills/Experience Required:
- Demonstrated ability to build, develop, direct, and manage a group of people;
- Ability to organize, prioritize and schedule work assignments;
- Ability to make administrative and procedural decisions;
- Proven ability to manage reporting and analysis;
- Demonstrated passion for delivering a positive Customer experience, and maintain composure in difficult situations;
- Ability to effectively and efficiently complete difficult goals or assignments;
- Can adapt well to changing circumstances, direction, and strategy;
- Strong interpersonal and communication skills;
- Confident in using Microsoft Package (especially Excel)
- Experience of working with in-house or 3rd party Knowledge Management or CRM System
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
