Back to search.Step One Permanent Solutions - Customer service German & French or Dutch
| Employment Type: | Permanent |
| Location: | Ireland |
| Salary: | up to €25,000 |
| Languages: | Dutch, French, German |
Advertiser Details
- Name:Step One Permanent Solutions
- Posted:27-09-2010
- Code:LMC CSR DE/NL/FR
Job Title: Multi-lingual Customer Service Representatives
Company Overview:
My client is one of Europe’s leading providers of outsourced contact centre services. With over 10 years experience in providing call centre support for many leading customer service and sales led organisations, we are firmly established as a professional, customer focused and cost effective contact centre provider.
We have the knowledge, resources, people and technology to devise, build and implement world-class solutions. We offer a range of services, from inbound customer service and technical support, to sales support in an environment that is specialised, highly motivated, multi-lingual and operating 24-7, 365 days a year.
Responsibilities include:
- Dealing with customer enquiries by telephone and/or email etc. in a friendly, responsive and efficient manner
- Consistent customer focus to ensure that absolute ownership is assumed during every customer contact
- Ensure that the highest levels of quality is maintained through adherence to agreed processes and SLA’s
- Proactively seek ways to improve both your own and your teams standards of customer service delivery
- Participate as an enthusiastic and supporting member of a highly focused customer service team
Candidates are required to have:
- A real passion for Customer Service
- At least 1 year experience in a Customer Service role
- Fluency in the English and German and French or German and Dutch language both written and verbal
- Excellent telephone manner and communication skills
- Good computer and keyboard skills
- Availability to work shifts
- A positive approach to teamwork
Hours of work:
Working hours are flexible between 8am and 11pm! We will have a shift that suits you.
Benefits/Perks:
There are also a number of extra benefits and discounts available to employees including:
* On-site subsidised Canteen.
* On-site Internet Cafe..
* Performance Bonus.
FLUENCY IN GERMAN AND FRENCH OR GERMAN AND DUTCH IS ESSENTIAL
For further details on this role please contact Lorna on 083 43399837 or send your CV to lorna @stepone.ie
Company Overview:
My client is one of Europe’s leading providers of outsourced contact centre services. With over 10 years experience in providing call centre support for many leading customer service and sales led organisations, we are firmly established as a professional, customer focused and cost effective contact centre provider.
We have the knowledge, resources, people and technology to devise, build and implement world-class solutions. We offer a range of services, from inbound customer service and technical support, to sales support in an environment that is specialised, highly motivated, multi-lingual and operating 24-7, 365 days a year.
Responsibilities include:
- Dealing with customer enquiries by telephone and/or email etc. in a friendly, responsive and efficient manner
- Consistent customer focus to ensure that absolute ownership is assumed during every customer contact
- Ensure that the highest levels of quality is maintained through adherence to agreed processes and SLA’s
- Proactively seek ways to improve both your own and your teams standards of customer service delivery
- Participate as an enthusiastic and supporting member of a highly focused customer service team
Candidates are required to have:
- A real passion for Customer Service
- At least 1 year experience in a Customer Service role
- Fluency in the English and German and French or German and Dutch language both written and verbal
- Excellent telephone manner and communication skills
- Good computer and keyboard skills
- Availability to work shifts
- A positive approach to teamwork
Hours of work:
Working hours are flexible between 8am and 11pm! We will have a shift that suits you.
Benefits/Perks:
There are also a number of extra benefits and discounts available to employees including:
* On-site subsidised Canteen.
* On-site Internet Cafe..
* Performance Bonus.
FLUENCY IN GERMAN AND FRENCH OR GERMAN AND DUTCH IS ESSENTIAL
For further details on this role please contact Lorna on 083 43399837 or send your CV to lorna @stepone.ie
You cannot apply for this job as it is no longer active.
