Back to search.Morgan McKinley - German, Spanish or French VB Application Support - Based in Cork, Ireland
| Employment Type: | Contract |
| Location: | Cork - South-West, Ireland |
| Salary: | Negotiable |
| Languages: | French, German, Spanish |
| Required Languages: | 1 |
Our client, a leading company in Cork, is recruiting for an Application Support Engineer, fluent in German or Spanish or French, as well as English, for a 6 Month Fixed Term Contract.
Job Responsibilities
* Traditional First and Second Line Technical Support, understanding Customer needs and providing solution to meet those needs.
* Be an active member of the group (i.e. handle cases as necessary, etc.)
* Ensure efficient flow of cases ensuring objectives are met.
* Manage Hot Cases/ Escalations working as necessary with customers & colleagues (Escalation Management/Support Team/Field etc).
* Normal mode of operations must be multi-tasking.
* Helping to drive TS proactive duties
* Writing/reviewing Support Notes.
* Writing/reviewing Troubleshooting/Diagnostic notes
* Ensuring compliance with Support Services standard operation procedures
Skill Requirements
* Applicants must have a BS in Engineering or Computer Science, or equivalent
* Experience in the following technologies:-
* Preferably 2 to 4 years of technical support experience or consulting experience
* Experience with Windows 2000, Windows 2003, Windows Vista, .NET and/or Windows XP
* Programming experience in Visual Basic.
* Ability to understand or gather information on what the customer is trying to achieve and delivering a solution to the customers need. Excellent analytical/troubleshooting skills.
* Experience with Captiva products is a plus.
Language Skills
* Fluent German and/or Spanish and/or French
* Fluent English
Job Responsibilities
* Traditional First and Second Line Technical Support, understanding Customer needs and providing solution to meet those needs.
* Be an active member of the group (i.e. handle cases as necessary, etc.)
* Ensure efficient flow of cases ensuring objectives are met.
* Manage Hot Cases/ Escalations working as necessary with customers & colleagues (Escalation Management/Support Team/Field etc).
* Normal mode of operations must be multi-tasking.
* Helping to drive TS proactive duties
* Writing/reviewing Support Notes.
* Writing/reviewing Troubleshooting/Diagnostic notes
* Ensuring compliance with Support Services standard operation procedures
Skill Requirements
* Applicants must have a BS in Engineering or Computer Science, or equivalent
* Experience in the following technologies:-
* Preferably 2 to 4 years of technical support experience or consulting experience
* Experience with Windows 2000, Windows 2003, Windows Vista, .NET and/or Windows XP
* Programming experience in Visual Basic.
* Ability to understand or gather information on what the customer is trying to achieve and delivering a solution to the customers need. Excellent analytical/troubleshooting skills.
* Experience with Captiva products is a plus.
Language Skills
* Fluent German and/or Spanish and/or French
* Fluent English
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