Back to search.First Place Recruitment - Norwegian, Swedish & Danish Customer Service Positions available for rapidly expanding Multinational - Fantastic benifits and promotion prospects !!
| Employment Type: | Permanent |
| Location: | Ireland, Cork |
| Salary: | 21,500 |
| Languages: | Danish, Norwegian, Swedish |
| Required Languages: | 1 |
The Company
You will provide customer service to our clients customers and dealers on all non technical issues in a timely manner and within our clients guidelines. You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
Responsibilities
To respond to customer or partner issues whether raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management (Service Levels)
To ensure at all times that customers are handled within the framework of the
To log all customer interactions on system
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
To arbitrate, if required, between the customer and Apple’s partners
To NEVER say “No” to customers, always give a positive response even if our client cannot help.
To ALWAYS add value to the customer interaction.
Skills and Attributes
Be a customer focused individual who enjoys problem solving.
Have a high standard of verbal and written communication
Have a “friendly” personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be able to take ownership of customer’s issue resolution
Be a highly motivated, self-starter
Have good organisational skills and a professional attitude to follow though as promised.
Have good attention to detail and log all customer interactions accurately Be a team player
Be able to tolerate stress and to work effectively under pressure.
Be decisive and innovative when resolving customer issues
Salary & Benefits
Basic salary €21,500
Company Pension
100% Health Cover
FREE Gym on site
FREE Parking
Discount on company products
RELOCATION package for candidate outside Ireland
Excellent progression prospects
You will provide customer service to our clients customers and dealers on all non technical issues in a timely manner and within our clients guidelines. You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
Responsibilities
To respond to customer or partner issues whether raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management (Service Levels)
To ensure at all times that customers are handled within the framework of the
To log all customer interactions on system
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
To arbitrate, if required, between the customer and Apple’s partners
To NEVER say “No” to customers, always give a positive response even if our client cannot help.
To ALWAYS add value to the customer interaction.
Skills and Attributes
Be a customer focused individual who enjoys problem solving.
Have a high standard of verbal and written communication
Have a “friendly” personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be able to take ownership of customer’s issue resolution
Be a highly motivated, self-starter
Have good organisational skills and a professional attitude to follow though as promised.
Have good attention to detail and log all customer interactions accurately Be a team player
Be able to tolerate stress and to work effectively under pressure.
Be decisive and innovative when resolving customer issues
Salary & Benefits
Basic salary €21,500
Company Pension
100% Health Cover
FREE Gym on site
FREE Parking
Discount on company products
RELOCATION package for candidate outside Ireland
Excellent progression prospects
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
