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Customer Advisor with Hebrew and English

TELUS International Europe

Name: TELUS International Europe

English, Hebrew
Code: HW_SF
Sofia - Sofia City, Bulgaria

TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has over 2,500 team members across seven delivery centers located in Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

As a part of the customer support team of one of the biggest Airlines companies with more than 80 years of history, you will be responsible for:
Professionally handle incoming queries from customers via phone and email
Provide accurate, up to date information to the clients’ requests
The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs
Greet customers in a courteous, friendly, and professional manner


Fluency in HEBREW
Advanced level in English
Excellent communication skills
Friendly, vivacious personality with demonstrated experience owning customer issues
Self-motivated, target driven and outgoing person
Previous client relations experience and IATA certificate will be considered as a plus


Join us and take advantage of the great benefits our team members enjoy:

Accommodation for the whole period while working in our company, including transportation allowance.
Dedicated support prior your arrival and during your whole employment period in TIE Bulgaria, including: assistance in all the administrative steps that need to be made by a foreigner coming to work in Bulgaria, social and cultural integration, (organization of cultural and leisure events for your easier adaptation), free Bulgarian language courses in the office premises.
Attractive remuneration and supportive work-life balance policies
Amazing training & career development opportunities
Flexible working time schedule
Super interesting projects – from operating in the financial field to gaming ones
Fantastic location and wellness activities in addition, such as:
- Gym & yoga at the office
- Tennis
- Free massages & Psychologist
- Fruit & healthy days
- Great relax areas with kitchen and play areas

International environment with colleagues and clients from all over the world.

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!

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