Back to search.Kaptec - Tri-lingual Customer Service Representatives
| Employment Type: | Permanent |
| Location: | Mayo - West, Ireland, Castlebar |
| Salary: | 20,000 to 22,000 |
| Languages: | English, French, Spanish |
This vacancy will be based at Kaptec Contact Centre Services based in Castlebar, Co Mayo, Ireland.
We have vacancies for customer service representatives who are fluent in English/French and Spanish speaker to join our existing customer service team. The majority of calls handled by the team are from the UK. It is therefore essential that applicants have the ability to communicate both verbally and in writing with customers calling from the UK.
This is a full time position (40 hours per week, Monday to Friday) which will be permanent on satisfactory completion of a probationary period. The customer service representative will be responsible for resolving customer queries (non-technical), and identifying/maximising sales opportunities.
This key role includes:
Full ownership of customer queries and resolving them within the agreed timescales (queries are received via the telephone, e-mail and e-bay)
Dealing with requests for information
Non-Technical query resolution
Providing a high standard of customer service - keeping the customer informed at all times
Updating the clients data-base
Highlighting and closing additional cross- sales opportunities
Translations
The ideal applicant will possess -
Excellent communication skills in the specified languages (written and verbal)
Previous experience in a customer service role
Confident telephone manner
Ability to keep calm under pressure
Accurate keyboard skills with attention to detail and good PC knowledge
A team player with a good sense of humour
The annual salary for this position will be in the region of 20,000 to 22,000 per annum pro-rata depending on experience.
We have vacancies for customer service representatives who are fluent in English/French and Spanish speaker to join our existing customer service team. The majority of calls handled by the team are from the UK. It is therefore essential that applicants have the ability to communicate both verbally and in writing with customers calling from the UK.
This is a full time position (40 hours per week, Monday to Friday) which will be permanent on satisfactory completion of a probationary period. The customer service representative will be responsible for resolving customer queries (non-technical), and identifying/maximising sales opportunities.
This key role includes:
Full ownership of customer queries and resolving them within the agreed timescales (queries are received via the telephone, e-mail and e-bay)
Dealing with requests for information
Non-Technical query resolution
Providing a high standard of customer service - keeping the customer informed at all times
Updating the clients data-base
Highlighting and closing additional cross- sales opportunities
Translations
The ideal applicant will possess -
Excellent communication skills in the specified languages (written and verbal)
Previous experience in a customer service role
Confident telephone manner
Ability to keep calm under pressure
Accurate keyboard skills with attention to detail and good PC knowledge
A team player with a good sense of humour
The annual salary for this position will be in the region of 20,000 to 22,000 per annum pro-rata depending on experience.
You cannot apply for this job as it is no longer active.
