Back to search.Apple - Flemish Speaking Order Management Specialist
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Excellent |
| Languages: | English, Flemish |
Overview
The Channel Order Management Specialist position has a wide range of responsibilities focused on delivering excellent account management support for all areas of Operations.
The successful candidate will be required to manage the execution of Order Flow Process from Order Booking & Scheduling to Billing/Delivery, ensuring optimal customer service levels attained. The role also requires monitoring/tracking of account performance and producing KPIs whiles acting as the single point of contact for communicating operational issues and solutions.
This role is the single point of contact for the account, regarding all Operations issues, from pre-Purchase Order activities, supply commitment, Target WOS attainment, to Proof of delivery (POD)
Responsibilities
• Booking orders into SAP
• Monitoring the order to bill to cash execution process from a systems and process standpoint
• Keep the customer updated and informed on delivery status
• Manage customer returns in line with contract and policies
• Collaboration with internal groups, Supply planning, Logistics & Sales in the analysis, commitment and delivery of product and communication of same to accounts
• This role is the single point of contact for all monitoring, reporting and communications of operations issues and resolutions
Skills and Experience
• Order Management experience
• Excellent understanding of the Order Cycle & Execution Process
• SAP experience
• Experience of working within a dynamic and fast moving environment
• Working with customers and solving their problems
• 2 years +, in a order management role / supply chain role
• Knowledge and experience of SAP
• Bachelor degree in Business, a Life Science or related discipline an advantage
• Fluency in English is essential.
• Excellent communication skills.
The Channel Order Management Specialist position has a wide range of responsibilities focused on delivering excellent account management support for all areas of Operations.
The successful candidate will be required to manage the execution of Order Flow Process from Order Booking & Scheduling to Billing/Delivery, ensuring optimal customer service levels attained. The role also requires monitoring/tracking of account performance and producing KPIs whiles acting as the single point of contact for communicating operational issues and solutions.
This role is the single point of contact for the account, regarding all Operations issues, from pre-Purchase Order activities, supply commitment, Target WOS attainment, to Proof of delivery (POD)
Responsibilities
• Booking orders into SAP
• Monitoring the order to bill to cash execution process from a systems and process standpoint
• Keep the customer updated and informed on delivery status
• Manage customer returns in line with contract and policies
• Collaboration with internal groups, Supply planning, Logistics & Sales in the analysis, commitment and delivery of product and communication of same to accounts
• This role is the single point of contact for all monitoring, reporting and communications of operations issues and resolutions
Skills and Experience
• Order Management experience
• Excellent understanding of the Order Cycle & Execution Process
• SAP experience
• Experience of working within a dynamic and fast moving environment
• Working with customers and solving their problems
• 2 years +, in a order management role / supply chain role
• Knowledge and experience of SAP
• Bachelor degree in Business, a Life Science or related discipline an advantage
• Fluency in English is essential.
• Excellent communication skills.
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