Back to search.Allianz Worldwide Care - Helpline Officer – Multilingual Opportunities
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin |
| Salary: | €25,000 per annum rising to €36,000 |
| Languages: | French, German, Italian, Portuguese |
| Required Languages: | 2 |
Helpline Officer – Multilingual Opportunities
The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements
Key Responsibilities
• Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Work within our rotating shift patterns – including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary
Experience Required
• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
Essential Requirements
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluency in English and two of the following Languages:
1. Italian
2. German
3. French
4. Portuguese
Behavioural Competencies
• Customer focused
• Strong communication (verbal & written)
• Ability to work effectively within a team environment
• Honesty and Integrity
• Ability to work under pressure
• Results driven and solution oriented
Starting Salary €25,000 per annum rising to €36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.
Benefits package offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Interested candidates should click the 'apply' button below and complete your application on the Company's Website.
Allianz Worldwide Care is an Equal Opportunities Employer
The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements
Key Responsibilities
• Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Work within our rotating shift patterns – including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary
Experience Required
• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
Essential Requirements
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluency in English and two of the following Languages:
1. Italian
2. German
3. French
4. Portuguese
Behavioural Competencies
• Customer focused
• Strong communication (verbal & written)
• Ability to work effectively within a team environment
• Honesty and Integrity
• Ability to work under pressure
• Results driven and solution oriented
Starting Salary €25,000 per annum rising to €36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.
Benefits package offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Interested candidates should click the 'apply' button below and complete your application on the Company's Website.
Allianz Worldwide Care is an Equal Opportunities Employer
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
