Back to search.Borderless Talent Solutions (part of Manpower) - Multilingual User Operations Analyst
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin |
| Salary: | £27,500 |
| Languages: | Danish, French, Turkish |
| Required Languages: | 1 |
Advertiser Details
- Name:Borderless Talent Solutions (part of Manpower)
- Posted:03-12-2010
- Code:0029
User Operations Analyst - multilingual
£27,500
Dublin, Ireland
Manpower is currently recruiting for User Operations Analysts to join one of the worlds leading social networking sites based in Dublin.
The user operations team acts as a bridge between the sites users and other departments within the company. You will provide feedback about new features, help users stay safe online and maintain user engagement on the site.
The User Operations Team deal with email enquiries and reports of abuse, you will try to identify possible issues before they occur and react swiftly to issues that are escalated.
A suitable candidate will enjoy creatively solving problems, making quick decisions, providing a high level of support and analyzing the behaviour of users.
Responsibilities
- Respond to contacts from users regarding a variety of site issues
- Communicate with users about site issues and product changes
- Assist with product launches and bug support
- Interface effectively with other teams
- Proactively and reactively investigate reported abuse and use sound judgment to take appropriate action based on Terms of Use.
- Analyze user interaction with the product and communicate this analysis to others within the department and company
- Identify trends and inefficiencies to enhance the support process and improve user experience
Requirements
- Fluency in English and French, Spanish, Danish, Arabic, German or Turkish
- Proficiency in multiple languages is preferred
- Excellent written and verbal communication skills
- BA/BS degree from a leading academic institution
- Ability to multi-task and rapidly switch projects
- Extremely reliable, consistent, and hard-working
- Strong attention to detail and critical thinking skills
- Passion for ensuring a good user experience
- Valid EU work authorization
- Strong knowledge of, and passion for, the online industry
- Excellent customer support experience
£27,500
Dublin, Ireland
Manpower is currently recruiting for User Operations Analysts to join one of the worlds leading social networking sites based in Dublin.
The user operations team acts as a bridge between the sites users and other departments within the company. You will provide feedback about new features, help users stay safe online and maintain user engagement on the site.
The User Operations Team deal with email enquiries and reports of abuse, you will try to identify possible issues before they occur and react swiftly to issues that are escalated.
A suitable candidate will enjoy creatively solving problems, making quick decisions, providing a high level of support and analyzing the behaviour of users.
Responsibilities
- Respond to contacts from users regarding a variety of site issues
- Communicate with users about site issues and product changes
- Assist with product launches and bug support
- Interface effectively with other teams
- Proactively and reactively investigate reported abuse and use sound judgment to take appropriate action based on Terms of Use.
- Analyze user interaction with the product and communicate this analysis to others within the department and company
- Identify trends and inefficiencies to enhance the support process and improve user experience
Requirements
- Fluency in English and French, Spanish, Danish, Arabic, German or Turkish
- Proficiency in multiple languages is preferred
- Excellent written and verbal communication skills
- BA/BS degree from a leading academic institution
- Ability to multi-task and rapidly switch projects
- Extremely reliable, consistent, and hard-working
- Strong attention to detail and critical thinking skills
- Passion for ensuring a good user experience
- Valid EU work authorization
- Strong knowledge of, and passion for, the online industry
- Excellent customer support experience
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
