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Kaizen Recruitment - Bilingual Client Account Representatives

Employment Type: Contract
Location: Dublin - Dublin Region, Ireland, Dublin 15
Salary: 21,200
Languages: Finnish, German, Swedish
Required Languages: 1

Advertiser Details

  • Name:
    Kaizen Recruitment
  • Posted:
    10-06-2011
  • Code:
    JL2807
We are currently looking for bilingual client account managers (customer service representatives) for a leading multinational company based in Dublin West with the following languages: German, Finnish, Swedish, Norwegian, Dutch, Danish

Skills & Knowledge Required:
• Able to communicate with accuracy and clarity both verbal and written
• Able to control interactions with customers using persuasion and influencing skills
• Able to work under pressure and deal positively with difficult situations
• Aptitude for understanding and solving problems
• Able to handle problems methodically and logically
• Able to convey sensitivity and a positive approach to customer needs
• Minimum 1-year experience in multi-cultural customer service customer service environment
• Can demonstrate effective interactive skills and ability to work as part of a team
• Excellent attendance and punctuality record

Essential Education and Experience:
• Knowledge of MS Office
• Proven record on deliverables in current role
• Proven record in delivery of excellent customer service
• Excellent team-spirit desire to share knowledge by gathering useful information to cascade to the team, etc
• Able to communicate with accuracy and clarity both verbal and written
• Fluency in English and a market language required

- Full training provided
- Excellent career opportunity
- Friendly environment
- This is a 1 year contract with the view to being permanent

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