Back to search.Citi - French, German or Dutch Speaking Client Service Representative
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | Excellent |
| Languages: | Dutch, French, German |
Citi Global Transaction Services is a leading provider of cash management, trade, securities and fund services to financial institutions and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.
Key Responsibilities:
* Receive investigation/enquiry cases from customers, solve directly (quick-kills) or pass on to the investigations unit, keep customer informed of status and follow up on enquiries. Log all calls received in Pega Reach.
* Acknowledge, investigate and resolve all enquiries received from customers in a timely and professional manner.
* Inform customer of incoming funds and account balances where applicable.
* Co-ordinate and control special cash transactions where applicable
* Develop and maintain excellent customer contacts, supported by customer visits and calls if appropriate.
* Ensure that all resolutions and/or recommendations are effectively communicated to the customer.
* Communicate with third party banks and Citi Branches in order to resolve investigations that are common to both parties.
* Proactively inform customer about problems(system failures, market issues)
* Timely follow up on customer complaints
* Regular proactive review of customers payments and investigations ratios.
* Provide information on queries relating to interest and billing on customer accounts.
* Effectively liaise with other Customer Service teams and departments
Qualifications
Knowledge & Experience Required:
* Excellent communication skills.
* A commitment to the delivery of quality customer service.
* Ability to liaise with demanding clients.
* Strong investigative and analytical skills.
* Ability to work independently within a team environment.
* Computer literate and good typing skills
* Fluent French, German OR Dutch
* Must be fluent in English
Skills:
* Team player
* Adaptability
* Planning and Organising
* Analytical/Reasoning
* Communication/Interpersonal Skills
* Managing Client Relations - Not fully necessary but would be advantageous
* Self Motivated/Results Orientated
* Project Management - Not fully necessary but would be advantageous
* Leadership/Staff Management - Not fully necessary but would be advantageous
Key Responsibilities:
* Receive investigation/enquiry cases from customers, solve directly (quick-kills) or pass on to the investigations unit, keep customer informed of status and follow up on enquiries. Log all calls received in Pega Reach.
* Acknowledge, investigate and resolve all enquiries received from customers in a timely and professional manner.
* Inform customer of incoming funds and account balances where applicable.
* Co-ordinate and control special cash transactions where applicable
* Develop and maintain excellent customer contacts, supported by customer visits and calls if appropriate.
* Ensure that all resolutions and/or recommendations are effectively communicated to the customer.
* Communicate with third party banks and Citi Branches in order to resolve investigations that are common to both parties.
* Proactively inform customer about problems(system failures, market issues)
* Timely follow up on customer complaints
* Regular proactive review of customers payments and investigations ratios.
* Provide information on queries relating to interest and billing on customer accounts.
* Effectively liaise with other Customer Service teams and departments
Qualifications
Knowledge & Experience Required:
* Excellent communication skills.
* A commitment to the delivery of quality customer service.
* Ability to liaise with demanding clients.
* Strong investigative and analytical skills.
* Ability to work independently within a team environment.
* Computer literate and good typing skills
* Fluent French, German OR Dutch
* Must be fluent in English
Skills:
* Team player
* Adaptability
* Planning and Organising
* Analytical/Reasoning
* Communication/Interpersonal Skills
* Managing Client Relations - Not fully necessary but would be advantageous
* Self Motivated/Results Orientated
* Project Management - Not fully necessary but would be advantageous
* Leadership/Staff Management - Not fully necessary but would be advantageous
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