Back to search.Citi - French Speaking Client Service Officer
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | Excellent |
| Languages: | English, French |
UK Client Services - SR/ISR
The Client Services Unit acts as the main interface between GTS clients and the various Custody Operational units of Citibank. Through the efficient and timely resolution of enquiries, the unit assists in the further enhancement of the client relationship in order to provide opportunities for further growth in business.
DCC Client services provides all clients with a premium level of service through the efficient and pro-active resolution of their enquiries while also assisting in client education of market or industry changes in addition to Citigroup's own practices and policies. The unit is intrinsically involved in the enhancement of client relationships through various forms of daily contacts. It is an excellent area to improve and enhance a good in-depth knowledge of the securities business.
Key Responsibilities:
The successful candidate will be the main contact for a designated set of clients within the demanding broker-dealer environment.
They will have an ability to:
* Interact with contacts within corporate clients via telephone, fax and e-mail.
* Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via Internal systems.
* Proactively monitor clients trading activity through the effective use of all systems available to them.
* Take proactive responsibility for the resolution of clients enquiries within the published standards.
* Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.
Developement Value:
* Gain knowledge of UK Domestic settlement process to progress within the business
* Varied internal and external communication with Income/ /Corporate Actions/ Settlements/ UK Product Managers / international clients.
* Understanding of the settlement process for internationally traded securities.
Qualifications
Knowledge & Experience Required:
* Previous office experience essential.
* Basic UK Domestic settlement experience preferable but not essential.
* Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment.
Competencies:
* Highly productive
* Good attention to detail & diligence.
* Good time management & organisational skills.
* Ability to cope under pressure to meet deadlines.
* Keen to learn.
* Motivated and enthusiastic
The Client Services Unit acts as the main interface between GTS clients and the various Custody Operational units of Citibank. Through the efficient and timely resolution of enquiries, the unit assists in the further enhancement of the client relationship in order to provide opportunities for further growth in business.
DCC Client services provides all clients with a premium level of service through the efficient and pro-active resolution of their enquiries while also assisting in client education of market or industry changes in addition to Citigroup's own practices and policies. The unit is intrinsically involved in the enhancement of client relationships through various forms of daily contacts. It is an excellent area to improve and enhance a good in-depth knowledge of the securities business.
Key Responsibilities:
The successful candidate will be the main contact for a designated set of clients within the demanding broker-dealer environment.
They will have an ability to:
* Interact with contacts within corporate clients via telephone, fax and e-mail.
* Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via Internal systems.
* Proactively monitor clients trading activity through the effective use of all systems available to them.
* Take proactive responsibility for the resolution of clients enquiries within the published standards.
* Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.
Developement Value:
* Gain knowledge of UK Domestic settlement process to progress within the business
* Varied internal and external communication with Income/ /Corporate Actions/ Settlements/ UK Product Managers / international clients.
* Understanding of the settlement process for internationally traded securities.
Qualifications
Knowledge & Experience Required:
* Previous office experience essential.
* Basic UK Domestic settlement experience preferable but not essential.
* Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment.
Competencies:
* Highly productive
* Good attention to detail & diligence.
* Good time management & organisational skills.
* Ability to cope under pressure to meet deadlines.
* Keen to learn.
* Motivated and enthusiastic
You cannot apply for this job as it is no longer active.
