Bloomberg - Bilingual Global Customer Support Representative

Employment Type: Permanent
Location: Singapore
Salary: Excellent
Name: Bloomberg
Posted: 26-02-2011
Code: 23084
Languages:
Cantonese, Mandarin, Korean, Thai
Required Languages: 0

Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg\'s media services provide real time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role

The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have call centers globally open at all times providing seamless service. We also provide multi-lingual support to our clients.

In the customer support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:

-Provide superior customer service to our clients on inbound phone calls.
- Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to verify new users
- Identify, research, and resolve customer issues using proprietary company software.

Requirements:

- Ability to provide exceptional customer service to our Global clientele
- Strong telephone etiquette
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to work well under pressure
- Strong problem solving skills
- Ability to be a team player
- Fluency in English and one of the Asian language is a must (i.e Mandarin/Cantonese, Korean, Thai)
- Experience in a call center environment preferred
-Ability to work weekends and holidays