Back to search.Google - Consumer Operations Associate (Portuguese) - EU Headquarters
| Employment Type: | Permanent |
| Location: | Ireland |
| Salary: | Excellent |
| Languages: | Portuguese |
Consumer Operations Associate (Portuguese) - EU Headquarters
Our jobs website has moved! See all of our current job openings at www.google.com/jobs.
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This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Consumer Operations Associate (Portuguese)
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
As a ConOps Associate, you effectively communicate strategy and key priorities for your specialized area to your ConOps product team. You engage with cross-functional stakeholders to meet the needs of your specialized role and engage team members across markets effectively to share/acquire knowledge. You maintain operational excellence in your specialized area and influence positively brainstorming and actions of your group.
Responsibilities:
* Provide high quality support for users, customers, and partners of Consumer and Commerce products via email, phone or help forums
* Create and manage compelling help content for multiple Consumer and Commerce Products
* Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Develop and implement processes and infrastructure proactively to scale our customer-facing operations
* Manage and optimize user feedback channels to identify market-specific trends, compile reports, share insights to drive product improvements and cross-functional projects
Minimum Qualifications:
* BA or BSc degree. In lieu of degree, relevant skills or equivalent experience.
Preferred Qualifications:
* Customer service/client service experience.
* Attention to detail with the ability to effectively multi-task and work independently.
* Ability to prioritize, communicate and manage projects effectively and cross-functionally.
* Excellent analytical and problem-solving skills.
* Excellent communication skills in English and Portuguese.
Apply Now
CV/resume format: PDF (preferred), HTML, Word
Our jobs website has moved! See all of our current job openings at www.google.com/jobs.
Apply Now
This position is based in our EU Headquarters in Dublin, Ireland.
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: Consumer Operations Associate (Portuguese)
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
As a ConOps Associate, you effectively communicate strategy and key priorities for your specialized area to your ConOps product team. You engage with cross-functional stakeholders to meet the needs of your specialized role and engage team members across markets effectively to share/acquire knowledge. You maintain operational excellence in your specialized area and influence positively brainstorming and actions of your group.
Responsibilities:
* Provide high quality support for users, customers, and partners of Consumer and Commerce products via email, phone or help forums
* Create and manage compelling help content for multiple Consumer and Commerce Products
* Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Develop and implement processes and infrastructure proactively to scale our customer-facing operations
* Manage and optimize user feedback channels to identify market-specific trends, compile reports, share insights to drive product improvements and cross-functional projects
Minimum Qualifications:
* BA or BSc degree. In lieu of degree, relevant skills or equivalent experience.
Preferred Qualifications:
* Customer service/client service experience.
* Attention to detail with the ability to effectively multi-task and work independently.
* Ability to prioritize, communicate and manage projects effectively and cross-functionally.
* Excellent analytical and problem-solving skills.
* Excellent communication skills in English and Portuguese.
Apply Now
CV/resume format: PDF (preferred), HTML, Word
