Back to search.Sigmar Recruitment - Customer Associate - Bilingual
| Employment Type: | Contract |
| Location: | Cork - South-West, Ireland |
| Salary: | £21000 - 22000 |
| Languages: | English, Dutch, French, German, Spanish |
We are currently looking to recruit a number of bilingual customer service associates for a pharmaceutical company based in Cork.
These are initial 2 year contract with a starting salary of €25,000.
Language Combinations Required are as follows
• German & English
• German & Dutch
• Spanish & French
• German & French
An excellent opportunity to work in a shared service centre environment and to work in a company that offers real job satisfaction and excellent training and experience.
Successful candidate must be able to speak the languages above and also SAP experience will be an advantage.
Duties:
• Enter orders in SAP
• Manage manual orders received through phone, fax, email.
• Cash Collections
• Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
• Manage, track and resolve Tier 1 disputes and route to local affiliates when required
• Liaise with external partners including logistic service providers
• Manage replenishment activities
• Control inventory interfaces with LSP.
• Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
• Execution of operational matrices and SLA reporting
• Liaise with internal contacts including Finance, Sales and Marketing and Distribution
• Liaise with external partners including logistic service providers
• Propose and implement standardisation for customer service processes
• Support the AR, Customer Service/OM and SCM functions as and when required.
Experience
• Min 1 years of customer service/calls centre experience.
• Graduate or 2 years relevant experience
These are initial 2 year contract with a starting salary of €25,000.
Language Combinations Required are as follows
• German & English
• German & Dutch
• Spanish & French
• German & French
An excellent opportunity to work in a shared service centre environment and to work in a company that offers real job satisfaction and excellent training and experience.
Successful candidate must be able to speak the languages above and also SAP experience will be an advantage.
Duties:
• Enter orders in SAP
• Manage manual orders received through phone, fax, email.
• Cash Collections
• Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
• Manage, track and resolve Tier 1 disputes and route to local affiliates when required
• Liaise with external partners including logistic service providers
• Manage replenishment activities
• Control inventory interfaces with LSP.
• Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
• Execution of operational matrices and SLA reporting
• Liaise with internal contacts including Finance, Sales and Marketing and Distribution
• Liaise with external partners including logistic service providers
• Propose and implement standardisation for customer service processes
• Support the AR, Customer Service/OM and SCM functions as and when required.
Experience
• Min 1 years of customer service/calls centre experience.
• Graduate or 2 years relevant experience
You cannot apply for this job as it is no longer active.
