Back to search.PayPal - Nordic Content Specialist
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | Danish, Norwegian, Swedish |
Nordic Content Specialist
General Summary
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific Duties
The responsibilities for this role include:
Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
Culturally appropriate
Well-written
Accurate
Approved by Compliance/Legal Department
Translating, updating, writing and implementing new templates to reflect product updates
Updating, writing and implementing new FAQs to reflect product updates
Maintaining the Help Center for example, hiding out-of-date FAQs if necessary
Acting as the content expert for CS content
Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
Taking an active role in country-specific or European content projects
Use of project management principles to ensure deliverables are met
Supporting the in-country business units initiatives
Getting involved in website bug spotting/fixing (QA)
Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre
Any additional tasks or project support as required
Education and/or Relevant Experience:
o Fluent English and Danish, Swedish or Norwegian language
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
General Summary
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific Duties
The responsibilities for this role include:
Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
Culturally appropriate
Well-written
Accurate
Approved by Compliance/Legal Department
Translating, updating, writing and implementing new templates to reflect product updates
Updating, writing and implementing new FAQs to reflect product updates
Maintaining the Help Center for example, hiding out-of-date FAQs if necessary
Acting as the content expert for CS content
Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
Taking an active role in country-specific or European content projects
Use of project management principles to ensure deliverables are met
Supporting the in-country business units initiatives
Getting involved in website bug spotting/fixing (QA)
Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre
Any additional tasks or project support as required
Education and/or Relevant Experience:
o Fluent English and Danish, Swedish or Norwegian language
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
