Back to search.Riot Games - Romanian speaking Customer Support
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland |
| Salary: | Excellent |
| Languages: | Romanian |
As one of the most popular PC games today, League of Legends is reshaping PC gaming and core gamers perception of virtual goods. Riot Games (named a Top 30 developer by Game Developer Magazine), the publisher and developer of League of Legends, is experiencing a period of rapid growth, doubling the size of the company in the past year. With several million players in their first game across the US and Europe, and numerous awards (including IGN.com’s Readers' Choice for Best Multiplayer Game for League of Legends), Riot Games has pioneered new ground with their debut title and is continuing to aggressively expand.
Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner’s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you…
We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists – Romanian in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.
Core Responsibilities:
* Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
* Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
* Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
* Update the Player Support Knowledge Base and identify ways to improve our self-help options
* Investigate and resolve account-level issues with a superb attention to detail
* Removing toxic players from the game by investigating TOS/EULA violations
Additional Responsibilities may include:
* Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
* Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
* Provide feedback on the various tools we use to improve efficiency.
* Interface with various departments to understand the potential impact of development decisions on Player Support
* Provide translations for Knowledge Base articles and other game related materials
* Take part in public events and conferences, demonstrating the game and interacting with players and the community.
Requirements:
* Must have excellent written and verbal communication skills in Romanian and must be fluent in English
* A knowledge of League of Legends – must be Level 20+
* Previous customer service experience preferable
* Previous experience working in a professional office environment for at least 1 year.
* Team player who thinks quickly on his or her feet and is capable of creative problem solving
* Must have a knack for understanding players needs and enjoy connecting with them on a personal level
* Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
* Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
* High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
* Background checks will be conducted
Calling all Summoners!! Have you spent time on the Fields of Justice? Do you wage war on Summoner’s Rift or do you skirmish with others in the Twisted Treeline? Do you long for Dominion over other Summoners? Have you got what it takes to become a Rioter? If so, we want to talk with you…
We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists – Romanian in our Dublin, Ireland office. Qualified candidates love video games, and are driven to provide the best support for our players around the world. This position is a fantastic opportunity for a creative problem solver to show his/her potential and help drive the Customer Service industry forward.
Core Responsibilities:
* Respond to player inquiries in a timely and professional manner through a ticket-based support system and do everything in your power to make the experience a positive one
* Coordinate with payment gateways to gather information about charge-backs, fraud, and other detrimental purchasing behavior and identify ways that we can improve
* Thoroughly troubleshoot technical support issues with players and communicate widespread issues to the development team
* Update the Player Support Knowledge Base and identify ways to improve our self-help options
* Investigate and resolve account-level issues with a superb attention to detail
* Removing toxic players from the game by investigating TOS/EULA violations
Additional Responsibilities may include:
* Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
* Observe the Tribunal and issue suspensions as necessary and determine if any issues may be present
* Provide feedback on the various tools we use to improve efficiency.
* Interface with various departments to understand the potential impact of development decisions on Player Support
* Provide translations for Knowledge Base articles and other game related materials
* Take part in public events and conferences, demonstrating the game and interacting with players and the community.
Requirements:
* Must have excellent written and verbal communication skills in Romanian and must be fluent in English
* A knowledge of League of Legends – must be Level 20+
* Previous customer service experience preferable
* Previous experience working in a professional office environment for at least 1 year.
* Team player who thinks quickly on his or her feet and is capable of creative problem solving
* Must have a knack for understanding players needs and enjoy connecting with them on a personal level
* Must have the ability to follow a single issue through to resolution, with a high level of accountability no matter how difficult the issue may be
* Must be detail-oriented, have excellent organizational skills and possess strong time-management skills
* High proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and other communication tools
* Background checks will be conducted
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