Back to search.PayPal - MyHR Consultant
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin 15 |
| Salary: | Not Disclosed |
| Languages: | English |
| Required Languages: | 1 |
MyHR Consultant
Advises and counsels employees regarding a broad range of complex employee relations inquiries and HR policies and processes
Coaches and counsels managers on employee relations issues, including assistance with administering Performance Improvement Plans and Corrective Action Plans
Handles most aspects of involuntary terminations for employees
Conducts investigations into employee or manager complaints that are escalated from MyHR Advisors
Responds to inquiries from employees, former employees, managers, vendors and applicants that have been escalated from MyHR Advisory team members or HR business partners.
Performs employee relations administration activities, focuses on solution delivery of an exceptional experience for nearly 2,000 eBay employees
Deliver high levels of performance and service excellence
Conducts investigations into employee or manager complaints and recommends the company's response
Responsible for keeping appraised of regional legal and regulatory issues that affect employment and recommending appropriate modifications to existing policy and practices as needed
Derives relevant management implications from inquiries to identify key insights across the business and relates these observations and potential solutions to MyHR Program Manager, who interfaces with HR and business leaders
Partners with MyHR Advisors in the local center and with MyHR Consultant colleagues in other regional centers as needed
Liaises with Legal, HRBPs, and Centers of Expertise (e.g. Compensation, Benefits, Staffing and Learning & Organization Development) as needed
Responsible for implementing necessary policy and process changes in partnership with legal team
Responsible for keeping appraised of regional legal and regulatory issues that affect employment
Demonstrates the highest degree of integrity and discretion.
Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
Meets or exceeds all published standards measured monthly and YTD.
Thrives in a team environment, demonstrates a positive attitude, and embodies the core values of eBay, Inc.
Communicates appropriately with all levels of employees, managers, vendors and former employees.
Education
BS/BA degree or educational equivalent
Experience
8+ years Human Resources experience including 3 +years employee relations and 5+years direct experience in customer facing environment
Knowledge, Skills, and Abilities
Ability to deal with significant, complex and unique employee relations issues where analysis of situations or data requires an in-depth evaluation of variable factors
Ability to work independently while exercising independent judgment in methods, techniques and evaluation criteria for resolution of employee relations issues.
Skilled with interfacing, negotiating, exchanging information and influencing to build consensus at all levels of the organization (management and stakeholders)
Ability to focus on operational plans in support of strategic organizational goals
Strong customer service orientation, with specialized knowledge of Employee Relations processes and policies and company policies and practices
Excellent problem-solving, inquiry management, investigatory and issue resolution skills
Proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues
Thrives in a client-focused environment
Ability to use technology and multi-task
Interest in trends in HR, employee relations, and industry
Excellent interpersonal skills; demonstrates effective listening, probing and investigatory skills with the ability to synthesize data collected and identify the root problems/causes
Balances judgment and analytical orientation to demonstrate strong decision-making skills
Able to manage high workloads & competing priorities
Able to operate effectively & proactively in a "client" service environment.
Experience or understanding preferred on enabling technologies and how they work within a customer service business environment.
Attention to detail and high work standards in support of accurate, flawless delivery and documentation of inquiry notes and resolution.
Global perspective operated in multi-jurisdictional (pan-European, pan-Asian) environment
Demonstrates integrity and ethics, upholding eBay values and behaviors
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
Advises and counsels employees regarding a broad range of complex employee relations inquiries and HR policies and processes
Coaches and counsels managers on employee relations issues, including assistance with administering Performance Improvement Plans and Corrective Action Plans
Handles most aspects of involuntary terminations for employees
Conducts investigations into employee or manager complaints that are escalated from MyHR Advisors
Responds to inquiries from employees, former employees, managers, vendors and applicants that have been escalated from MyHR Advisory team members or HR business partners.
Performs employee relations administration activities, focuses on solution delivery of an exceptional experience for nearly 2,000 eBay employees
Deliver high levels of performance and service excellence
Conducts investigations into employee or manager complaints and recommends the company's response
Responsible for keeping appraised of regional legal and regulatory issues that affect employment and recommending appropriate modifications to existing policy and practices as needed
Derives relevant management implications from inquiries to identify key insights across the business and relates these observations and potential solutions to MyHR Program Manager, who interfaces with HR and business leaders
Partners with MyHR Advisors in the local center and with MyHR Consultant colleagues in other regional centers as needed
Liaises with Legal, HRBPs, and Centers of Expertise (e.g. Compensation, Benefits, Staffing and Learning & Organization Development) as needed
Responsible for implementing necessary policy and process changes in partnership with legal team
Responsible for keeping appraised of regional legal and regulatory issues that affect employment
Demonstrates the highest degree of integrity and discretion.
Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
Meets or exceeds all published standards measured monthly and YTD.
Thrives in a team environment, demonstrates a positive attitude, and embodies the core values of eBay, Inc.
Communicates appropriately with all levels of employees, managers, vendors and former employees.
Education
BS/BA degree or educational equivalent
Experience
8+ years Human Resources experience including 3 +years employee relations and 5+years direct experience in customer facing environment
Knowledge, Skills, and Abilities
Ability to deal with significant, complex and unique employee relations issues where analysis of situations or data requires an in-depth evaluation of variable factors
Ability to work independently while exercising independent judgment in methods, techniques and evaluation criteria for resolution of employee relations issues.
Skilled with interfacing, negotiating, exchanging information and influencing to build consensus at all levels of the organization (management and stakeholders)
Ability to focus on operational plans in support of strategic organizational goals
Strong customer service orientation, with specialized knowledge of Employee Relations processes and policies and company policies and practices
Excellent problem-solving, inquiry management, investigatory and issue resolution skills
Proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues
Thrives in a client-focused environment
Ability to use technology and multi-task
Interest in trends in HR, employee relations, and industry
Excellent interpersonal skills; demonstrates effective listening, probing and investigatory skills with the ability to synthesize data collected and identify the root problems/causes
Balances judgment and analytical orientation to demonstrate strong decision-making skills
Able to manage high workloads & competing priorities
Able to operate effectively & proactively in a "client" service environment.
Experience or understanding preferred on enabling technologies and how they work within a customer service business environment.
Attention to detail and high work standards in support of accurate, flawless delivery and documentation of inquiry notes and resolution.
Global perspective operated in multi-jurisdictional (pan-European, pan-Asian) environment
Demonstrates integrity and ethics, upholding eBay values and behaviors
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (OConnell St)
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.
You cannot apply for this job as it is no longer active.
