Back to search.Approach People - Turkish Technical Support - Web
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland, Cork |
| Salary: | €30,000 |
| Languages: | English, Turkish |
For a Major IT company, we are actively looking for Junior Turkish Technical Support.
The company is currently recruiting for a Technical Support (Turkish) resource for the Cork office. Our technical support team are responsible for providing technical assistance on all IT products installed or configured on any supported Windows platforms.
The main responsibilities of this role include:
First point of contact providing phone based support to customers and resellers.
Provide firstand second level of troubleshooting to our direct customer base and second level support to our preferred partners and distributors.
Provision of detailed and accurate guidance on the use of all products to supported customer base.
Process support cases, and if necessary escalate to the Core support team.
Project work as defined
Critical to being successful in this role will be:
Your ability to work under pressure.
Being a strong team player with a flexible approach
Your strong aptitude in problem solving.
Willingness to learn and being highly motivated.
Experience Required
Minimum of 1 years proven experience in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
Some experience/exposure to networking and web/internet protocols.
Working experience in a service/Support organisation where customer contact was by Phone/Email or web tools
Knowledge of TCP/IP, HTTP, SMTP, FTP Protocols and troubleshooting skills
Fluent English & Turkish
The company is currently recruiting for a Technical Support (Turkish) resource for the Cork office. Our technical support team are responsible for providing technical assistance on all IT products installed or configured on any supported Windows platforms.
The main responsibilities of this role include:
First point of contact providing phone based support to customers and resellers.
Provide firstand second level of troubleshooting to our direct customer base and second level support to our preferred partners and distributors.
Provision of detailed and accurate guidance on the use of all products to supported customer base.
Process support cases, and if necessary escalate to the Core support team.
Project work as defined
Critical to being successful in this role will be:
Your ability to work under pressure.
Being a strong team player with a flexible approach
Your strong aptitude in problem solving.
Willingness to learn and being highly motivated.
Experience Required
Minimum of 1 years proven experience in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
Some experience/exposure to networking and web/internet protocols.
Working experience in a service/Support organisation where customer contact was by Phone/Email or web tools
Knowledge of TCP/IP, HTTP, SMTP, FTP Protocols and troubleshooting skills
Fluent English & Turkish
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
