Back to search.Amazon UK & Ireland - Spanish Speaking Project Manager
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Excellent |
| Languages: | Spanish |
Amazon's Customer Service Integration (CSI) department is seeking a fluent Spanish speaking Project Manager. With responsibility for all new initiatives, the ideal candidate will support Amazon’s Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills.
The successful candidate will manage customer facing project for Spanish CSI team, and collaborate with business and development teams across the company to define functional requirements, design high level process and system solutions, and manage all aspects of the project execution – including writing functional specifications, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization. This candidate will be responsible for the day to day activities of the Spanish Project Specialists, including the development, coaching and training of these Project Specialists.
Essential Responsibilities:
* Acts as the point of contact for CS (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR etc.) on Spanish initiatives.
* Liaises with business groups to gather all CS relevant information for CS Initiatives.
* Identifies areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch.
* Drives the implementation of New Initiatives for Spanish website.
* Develop and implement goals and team objectives for Spanish CSI team.
* Coach and Train Project Specialist to ensure the highest caliber of editorial and project work is completed by this team.
* Ensure communication within CS departments for new CS projects flows consistently and efficiently.
* Develops a working project plan for each new launch to track milestones, deliverables and deadlines.
* Ensures each department within CS is clear on what deliverables they need to meet and by when for each launch.
* Escalates issues that cannot be resolved to management.
* Takes full responsibility for the progress and launch of the project from design phase to implementation.
Basic Qualifications
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service, and an interest in technology and Amazon’s products and services. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.
Preferred Qualifications
* Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Excellent planning and organizational skills.
* Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
* Excellent Project management skills
* Motivated to work on own initiative.
* Proven ability to manage a project team
* Excellent interpersonal and communication skills.
* Proven Ability to make and Implement decisions.
* Knowledge of current Amazon Customer Service policies and procedures (desirable).
* Proven ability to build relationships quickly.
* Proven ability to influence change at all levels as appropriate.
* Qualified candidates will have 1 to 2 years of Project/program management experience and/or should have been responsible for being directly responsible for the launch of at least 3 major cross-functional projects.
* Previous experience with web publishing tools (HTML and/or XML) and the ability to learn our in-house tools quickly.
* Fluent Spanish and English essential with French, Italian or German language skills being advantageous
The successful candidate will manage customer facing project for Spanish CSI team, and collaborate with business and development teams across the company to define functional requirements, design high level process and system solutions, and manage all aspects of the project execution – including writing functional specifications, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization. This candidate will be responsible for the day to day activities of the Spanish Project Specialists, including the development, coaching and training of these Project Specialists.
Essential Responsibilities:
* Acts as the point of contact for CS (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR etc.) on Spanish initiatives.
* Liaises with business groups to gather all CS relevant information for CS Initiatives.
* Identifies areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch.
* Drives the implementation of New Initiatives for Spanish website.
* Develop and implement goals and team objectives for Spanish CSI team.
* Coach and Train Project Specialist to ensure the highest caliber of editorial and project work is completed by this team.
* Ensure communication within CS departments for new CS projects flows consistently and efficiently.
* Develops a working project plan for each new launch to track milestones, deliverables and deadlines.
* Ensures each department within CS is clear on what deliverables they need to meet and by when for each launch.
* Escalates issues that cannot be resolved to management.
* Takes full responsibility for the progress and launch of the project from design phase to implementation.
Basic Qualifications
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service, and an interest in technology and Amazon’s products and services. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.
Preferred Qualifications
* Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Excellent planning and organizational skills.
* Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).
* Excellent Project management skills
* Motivated to work on own initiative.
* Proven ability to manage a project team
* Excellent interpersonal and communication skills.
* Proven Ability to make and Implement decisions.
* Knowledge of current Amazon Customer Service policies and procedures (desirable).
* Proven ability to build relationships quickly.
* Proven ability to influence change at all levels as appropriate.
* Qualified candidates will have 1 to 2 years of Project/program management experience and/or should have been responsible for being directly responsible for the launch of at least 3 major cross-functional projects.
* Previous experience with web publishing tools (HTML and/or XML) and the ability to learn our in-house tools quickly.
* Fluent Spanish and English essential with French, Italian or German language skills being advantageous
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